ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP. I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SEL... Toon meer
Bedrijf heeft geantwoord
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Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chan... Toon meer
Bedrijf heeft geantwoord
Third best company behind worldofbooks and WeBuyBooks Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It Makes u look stupid I check every book I Send and mi... Toon meer
Bedrijf heeft geantwoord
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does menti... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
500 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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It’s a winner
Great site .. it’s a winner .. read scan recycle and save .. all different types of books accepted.. and I love giving my books a second life ..
29 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Bernadette,
Thank you for your kind words and for taking the time to share your positive experience with our site! We are thrilled to hear that you find our platform to be a winner and appreciate the opportunity to be a part of your book recycling journey.
At our site, we strive to provide a convenient and eco-friendly solution for book lovers like yourself. By accepting all different types of books, we aim to ensure that no story goes untold and that every book gets a chance at a second life. It warms our hearts to know that you share our passion for giving books a new home.
Thank you once again for your support and for choosing our site as your trusted partner in book recycling. We look forward to continuing to serve you and helping more books find their way into the hands of new readers. Should you have any further questions or suggestions, please don't hesitate to reach out.
Regards
The SellItback Team
A Good Company
Reasonable prices offered for books. Lots of convenient locations to drop the parcel off. Usually super-fast processing and payment but on the one occasion there was a delay, the communication kept me clearly informed about what was going on. Sign of a good company.
29 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Wayne,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you have been satisfied with our services
We're glad to know that you have found our drop-off locations convenient. We have worked hard to establish a wide network of accessible locations to ensure that our customers can easily drop off their parcels without any hassle. Your convenience is our priority, and we appreciate your acknowledgment of this effort.
We apologize for the delay you experienced on one occasion. While we strive for super-fast processing and payment, occasional delays can occur due to unforeseen circumstances. However, we are pleased to know that our communication during that time kept you clearly informed about the situation. Transparent communication is vital to us, and we understand the importance of keeping our customers informed every step of the way. We will continue to improve our processes to minimize delays and maintain our commitment to clear communication.
Thank you again for choosing our company. We value your patronage and look forward to serving you in the future.
Regards
The SellItback Team
Amazing site paid more that others
14 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Owen,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
There was a delay in my books arriving…
There was a delay in my books arriving at sellitback due to the delivery firm. Sellitback kept me informed so I had no need to worry.
16 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Julie,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
Delay in order being delivered to…
Delay in order being delivered to yourselves. Not received reason as to why some books not given price quoted.
Update/reply to buyers comment. I feel my books were in great condition. Certainly not substandard as mainly been used once or twice. It is what it is!
21 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Thompson,
Thank you for taking the time to share your feedback with us regarding the delay in delivering your order and the discrepancy between the quoted price and the payment received for some of your books.
Firstly, we apologize for any delay in the delivery of your order to our facility. We understand the importance of prompt processing and want to assure you that we are actively working to improve our logistics to minimize any potential delays.
Regarding the discrepancy in the quoted price and the payment received for some of your books, we would like to inform you that a few of your books were rejected based on quality concerns. Our acceptance process ensures that the books we accept meet certain quality criteria, such as minimal damage, writing, or missing pages, please refer to https://sellitback.com/quality .If any books do not meet these standards upon inspection, will be rejected.
We genuinely apologize for any inconvenience or confusion caused by these issues. Your satisfaction is important to us, and we value your feedback. If there is anything else we can assist you with or if you have further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to help!
Regards,
The SellItback Team
Confusing/No Response/Poor Communication..... AVOID, AVOID, AVOID
Website/app not as easy to use or navigate as other similar apps like ziffit, webuybooks and music magpie. On completion of my first order it told me at the end that I needed to print a label, which I am not able to do. If I had known this I would not have used the service.
I then looked through the site and after a lot of time I found a part that stated if you sell over 60 items they use DPD, I know DPD have previously applied their own labels to packages so i thought I'd try again. This time I got asked when I would like the collect and how many boxes there would be. I needed a lot of boxes! At 3:30am the following morning I get an email saying the collection was that day and I still needed to print off another label that was in an email and put it inside the box.
I emailed them back immediately and said this was unacceptable as I had been given no time to actually package the order, also as I'd mentioned to them already, I have no printer so I cannot print any labels, is this label really necessary.
I was then able to rearrange the delivery with the DPD app, but later got a message saying DPD had tried to collect.
I am yet to receive a response for either order from this company.
After reading other reviews I have completely lost faith that I will get any money for these books and feel like I'm wasting my time waiting for a response from this company.
I've decided not to bother sending the orders at all now.
Stick with the good companies, ziffit, webuybooks and music magpie!!! Avoid this company unless you want total confusion and lack of trust you will get the money you deserve for your order.
****Additional comment****
My review still stand, avoid this company!!!
13 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear NB,
Thank you for taking the time to tell us of your experience.
The aspect concerning labels is very clearly stated on our website. We have detailed the same below:
1. On the main page, there is a video link that illustrated the process of submitting an order. There is a label been pasted on a box 0.12 seconds into the video.
2. Below the “Hear what our customer have to say” section, there is a brief description of the stages involved in submitting an order. This specifically states the following:
Scan
“Pack - Once you've placed an order, pack your items and attach your free shipping label.”
Free post & Collection
Get paid
3. If you scrolled down to the bottom of our website, we have a hyperlink titled “Packaging Guidelines”. If you read through this section, it states as follows:
“When creating multiple orders please do not mix orders in boxes and ensure the label affixed corresponds to the contents. This means we can easily track your items – ensuring you get paid faster. If you require more packaging labels then these can be found in your account.”
4. We also have a “How it works” hyperlink, again, if you scrolled down to the bottom of the main page, in which we state the following:
“SHIP - Pack your items & use the free shipping label emailed to you and drop it off to any Evri Parcel Shop or alternatively, we can collect the item right from your doorstep.”
5. Finally, in our Terms & Conditions, which also can be found on our website, we state as follows:
“12.9 We have discontinued sending of labels by post. You will have to make your own arrangements for the same and we will not be liable for any unshipped orders for which you have not been able to print the assigned label.”
“14.5 Each box in the order, should also contain a copy of the label so as to aid speeding processing and payment, once your order arrives at our warehouse.”
It is therefore unfair that you would attribute "total confusion" entirely to us especially when we have made it clear that a label is necessary to process an order on our website.
Some useful links:
https://www.sellitback.com/packaging-guidelines
https://www.sellitback.com/terms
https://www.sellitback.com/howitworks
The introduction to our Terms and Conditions page states:
“These terms and conditions govern your use of our website and mobile app. Please read the terms in full before you using our services. If you do not accept these terms, please do not use our Website or mobile app. Using the website or mobile app implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.”
We believe that you if you were aware that you needed a label and you did not have a printer, as per our Terms & Conditions, you reserved the right to not use our website or mobile app.
It is worth mentioning that you created and submitted your second order (283 items) before we even had a chance to respond to your first query. We believe that if you had given us the opportunity, we could have saved you the trouble.
However, we apologise for not having responded to your first email, but we appreciate that we should have, irrespective of whether or not you had submitted a second order. For this we are most sincerely sorry. Feedback for the same has been passed on to the relevant colleague and we will make sure this does not happen again.
On behalf of the team at SellitBack, it is our regret what your first experience has been a negative one. We respect the fact that you have options as a customer and you deserve the best.
Thank you.
Sincerely,
The Sellitback Team
I received my order and was very…very happy customer
I received my order and was very pleased with the choice I had and the quick despatch and delivery of my books , however one was damaged so I informed awesome books and they got another one to me very soon . I believe the aftercare is just as important & they didn’t fail . I will def use this company again 10/10
12 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Tracey,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
Easy to use and quick payout
5 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sally,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
Not worth the effort
Far too picky about titles, very poor offers & no collection!
25 april 2023
Review zonder uitnodiging
Antwoord van Sellitback
Hi Kevin,
We apologise for any inconvenience caused. Thank you for sharing your experience. Our acceptance of tittles and rates we offer are based on a complex algorithm that gives us the best probability of reselling the item.
We do offer home collections. Please refer clause 14 by visiting the following link: https://sellitback.com/terms
Sincerely
The Sellitback Team
3 star review of sellitback
The reason for my 3 stars is because I do like the fact that there’s an app that allows me to give books a second home and be able to get some money back. However I’m taking 2 stars away is because the pay of the books is extremely low and nowhere near the price of the book and also the books require to be in such a book condition no water that has been poured on them before no writing inside the books. I’m not greatly impressed with the app. Also it doesn’t work with all books. I have over 30 books that I tried to scan and none of them were able to be sold to sellitback
25 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Customer.
Thank you for sharing your feedback about our app and the experience of selling your books. We appreciate your positive recognition of the convenience our app provides in finding a new home for your books and earning some money back. However, we understand your concerns about the low payout, book condition requirements, and the limitation in accepting certain books. We apologize for any dissatisfaction caused and appreciate the opportunity to address your concerns.
Regarding the payout, we understand that it is important for our customers to receive fair compensation for their books. Our pricing algorithm takes various factors into account, including market demand, condition, and availability. We strive to strike a balance between providing competitive offers to our customers and ensuring the sustainability of our service.
We also understand your frustration with the book condition requirements. Our goal is to maintain a high standard for the books we accept, ensuring they are in good condition for the next reader. We do acknowledge that certain imperfections, such as water damage or writing inside the books, may restrict their eligibility for resale.
We greatly appreciate your feedback as it helps us identify areas where we can make enhancements and better serve our customers. Should you have any further questions or concerns, please do not hesitate to contact our customer support team. We value your patronage and hope to have the opportunity to provide a better experience in the future.
Regards,
The SellItback Team
Very easy to use but some of the books…
Very easy to use but some of the books that are rejected, I can not understand the reason. First time I used them, none of my books were rejected. Every time since I have had the majority of my books rejected and hardly any pennies paid out. Will not be using again.
23 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Customer,
Thank you for taking the time to provide feedback on your experience with our service. We appreciate your kind words regarding the ease of use, and we understand your frustration with the rejection of some of your books and the resulting low earnings. We sincerely apologize for any inconvenience caused.
At Sell it Back, we strive to maintain high standards when it comes to book selection and payout decisions. Our rejection process is designed to ensure that the books we accept meet certain quality criteria and adhere to our guidelines, please see the link https://sellitback.com/quality . The books that are rejected during the quality process are photographed and updated on to your account for your reference. Please let us know if you need any furthur help on this.
We constantly review and update our guidelines and criteria to provide better clarity and improve the overall experience for our customers. Your feedback regarding the lack of understanding regarding the rejection reasons is valuable to us, and we will take it into consideration as we continue to enhance our processes.
We genuinely apologize for the disappointment and frustration this situation has caused you. We hope that you reconsider using our service in the future, as we are continuously working to improve our processes and provide a better experience for our customers.
Thank you again for sharing your thoughts with us.
Regards,
The SellItback Team
Good quick and easy service highly…
Good quick and easy service highly recommend.
13 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Danny,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers. We look forward to serving you again.
Regards The SellItback Team
Bad payers
There paying pennies for books them showing you terms and condition when they wont pay because there a little dust on them
Very sad really
Nothing wrong with the book to enjoy it
22 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Julie,
We apologise for any inconvenience caused and thank you for sharing your experience with us. Our Terms and Conditions are an essential part of trading on our website and is meant to protect your interests as well ours. We would not reject the book due to it merely having little a dust on it however we have to ensure it is in acceptable condition.
We provide details of types of damages or defects that we cannot accept on our website. We also have uploaded images of damaged and defective books to help customer be more aware before submitting an order.
If you visit your account, you will find images that show the damage to the item we have rejected in your order. We do this in the interest of ensuring transparency.
We wish you the very best.
Sincerely,
The Sellitback Team
As usual, excellent customer service.
Awesome books mistakenly quoted the postage on my parcel of books as 0 pounds, and added the postage to the cost of the books. In consequence, I had to pay tax on my purchase (as the total price was higher than the non-tax sum). I wrote to customer service, and was dealt with politely, quickly and efficiently by Manjeet. The tax I had to pay was refunded (in fact, the sum refunded was more than the tax). As usual, excellent customer service.
22 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Galina
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
A scam
A scam. No follow-up once you send the goods, anonymised emails back from "Customer Service". Unwilling to help when I queried where my payment for £11.00 was. I provided the tracking numbers supplied on their own labels, yet they refused to help and told me that I needed proof of scan at the parcel shop.
1 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Tom,
Thank you for sharing your feedback regarding your recent experience with our company. We apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Firstly, we would like to clarify that the tracking number you provided was invalid, making it difficult for us to locate the whereabouts of your parcel. In order to assist you further, we requested a few additional details and this resulted in a delay in payout. We understand that this may have caused frustration, and we apologize for any confusion it may have caused.
Upon reviewing your case, we can confirm that we processed your payment in full (£11.00) on the 18th of May 2023. We are truly sorry if you perceived our customer service emails as anonymous. Our team members use standardized templates to provide efficient and consistent assistance. We will take your feedback into consideration to improve our communication practices.
We appreciate your understanding and patience throughout this process. We hope that you reconsider using our service in the future, as we are continuously working to improve our processes and provide a better experience for our customers.
Regards,
The SellItback Team.
Really great customer service
Really great customer service. Prompt responses and very helpful
11 mei 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Allison,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers.
We look forward to serving you again.
Regards
The SellItback Team
A good service
Rishabh replied to my query promptly and was patient and informative in resolving the issue I had.
18 april 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Caroline,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
I've sold books to Sellitback a number…
I've sold books to Sellitback a number of times now and have been impressed by the way the company operate - they're no nonsense and professional - and that professionalism was exemplified by Rishabh in their customer service team when I had a query, I was very impressed by how my query was handled by him.
14 april 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Charlie,
Thank you for taking the time to provide us with your positive feedback regarding your experience with Sellitback and our customer service representative, Rishabh. We are thrilled to hear that you have had a positive experience with our company, and that Rishabh was able to assist you with your query in a professional and efficient manner.
At Sellitback, we strive to provide our customers with the highest level of service possible, and we are delighted to know that we have met your expectations. We will be sure to pass along your kind words to Rishabh, as we know he will be pleased to hear that he was able to provide you with the level of service that we pride ourselves on.
Thank you again for choosing Sellitback as your preferred seller, and we look forward to serving you in the future.
Regards
The SellItback Team
I recieved a rare book with a week of…
I recieved a rare book with a week of delatori but costumer service kind and fast.
15 maart 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Simon,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
My experience with sellitback was great .
My experience with sellitback was great.
Any problems that occurred were delt with professional. And you can actually speak to a person on the phone unlike the rivals. Well done
12 april 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Michael,
Thank you for sharing your positive experience with Sellitback. We are delighted to hear that you had a great experience and that any issues were resolved professionally.
At Sellitback, we understand the importance of providing excellent customer service, and we strive to ensure that our customers have a hassle-free and enjoyable experience when selling their unwanted items to us.
We are thrilled that you appreciated our phone support, and we want to assure you that we will continue to offer this service to all of our valued customers.
Once again, thank you for choosing Sellitback, and we hope to do business with you again in the future.
Regards
The SellItback Team
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