ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP. I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SEL... Toon meer
Bedrijf heeft geantwoord
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Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chan... Toon meer
Bedrijf heeft geantwoord
Third best company behind worldofbooks and WeBuyBooks Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It Makes u look stupid I check every book I Send and mi... Toon meer
Bedrijf heeft geantwoord
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does menti... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
500 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great service
Listed books on app & took to Evri collection.
Didn't hear anything for some time, emailed Sellitback. V prompt reply, they investigated it & decided parcel had been lost. I was paid the agreed sum nevertheless, within a few days.
Will definitely use again.
1 september 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sir/Madam,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards,
The SellItback Team.
Frustrating Experience with SellitBack…
Frustrating Experience with SellitBack - avoid this company
My recent interaction with SellitBack left me thoroughly disappointed. I sent 48 books and over 50% were rejected for minor cosmetic reasons.
They fail to understand that they are dealing with "Second Hand" books and if there is even a slight defect with the book, even though this would be normal wear and tear, they reject the book and keep the item.
The lack of transparency and genuine engagement from SellitBack was truly disheartening.
30 augustus 2023
Review zonder uitnodiging
Antwoord van Sellitback
Total books in order: 49.
Total Quality failures: 24.
9 of the 24 quality failures - library books.
We do not accept library books - https://www.sellitback.com/quality
Number of other quality failures (non-library books): 15.
Description of each of the 15 quality failure books is here below:
Title- 5:2 Veggie and Vegan: Delicious vegetarian and vegan fasting recipes to help you lose weight and feel great.
Quality Failure- Excessive yellowing of pages (i.e paper oxidation). Page edges also appear to indicate exposure to moisture/dampness.
**
Title- Sourcery: (Discworld Novel 5) (Discworld Novels).
Quality Failure- Cover page ripped of at right hand side bottom corner.
**
Title- Gorilla (Book & CD)
Quality Failure- Enclosed CD missing.
**
Title- Oxford Reading Tree: Stage 2: Stories: The Go-kart (Ort Stories).
Quality Failure- Back outer cover board ripped - left hand side corner.
**
Title- This is the Bear and the Scary Night.
Quality Failure- Bottom spine of hardcover book ripped/torn.
**
Title- Mega Sleepover 1 (The Sleepover Club).
Quality Failure- Ripped spine in paperback book. Title on spine ripped-off due to tear.
**
Title- Jim and the Beanstalk.
Quality Failure- Bottom left corner of cover page ripped near spine area.
**
Title- White Owl, Barn Owl (Nature Storybooks).
Quality Failure- Ripped bottom right corner of the front cover page.
**
Title- Arriba! 2 Pupil Book (Arriba! for Key Stage 3).
Quality Failure- Book pages showing excessive signs of use.
**
Title- The Grandad Tree.
Quality Failure- Bottom left corner of cover page ripped from spine.
**
Title- North American Myths and Legends (Myths & Legends from Around the World).
Quality Failure- Bottom back corner of spine is ripped and appears to have a hole punched into it.
**
Title- Pirate Stories.
Quality Failure- Front bottom left corner of cover page ripped near spine area.
**
Title- Oxford Reading Tree: Stage 1+ First Sentences: Big Feet.
Quality Failure-Thin paperback book with bottom left corner of cover page ripped from spine.
**
Title - Fire Boy: Book 1.
Quality Failure- Stains due to water/liquid damage on cover page as well as on other pages of the book.
**
Title- Nelson Handwriting - Evaluation Pack: Nelson Handwriting Developing Skills Book 1.
Quality Failure- Top right corner of back cover page ripped near spine area.
**
“minor cosmetic reasons” – images of the books we have quality failed are accessible in customer account to view. If they are cosmetic in your opinion, we beg to disagree and we have shared the description above in support of our conclusion.
“They fail to understand that they are dealing with "Second Hand" books” – we have been in the used book business for a decade and a half, but we appreciate the reminder.
“normal wear and tear, they reject the book” – we understand wear and tear. Therefore we will not buy a book that another book lover would not accept due to its condition.
“and keep the item” – clear mis information. Commonplace today.
“The lack of transparency” – Sellitback is one of the few companies in this space, that shares images of the books we are not accepting for quality or other related reasons… in the interest of transparency!
“…(lack of) genuine engagement from Sellitback was truly disheartening” – two calls made and conversation had.
Must read: https://www.sellitback.com/quality
Abysmal customer service
Abysmal customer service. Quotes over £11 and sent my books (mostly brand new) and was told I’d only be paid £0.66. My books were then “recycled” without my permission. I suspect they’ve kept them.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Sellitback
Hi Subhan,
Thank you for sharing your experience with us here on TrustPilot.
We have in our recent email shared full details of your order and why we took the actions that we did. Your order value was £11.57. The lowest offer price was £0.09 and the highest £1.92. The average price offered per book was £0.36.
In total you sent us 32 books.
28 failed to meet our Quality Guidelines. Your are able to see images of all books we have rejected by logging into your Sellitback account.
25 of the 28 belonged to council/school libraries such as Nottingham City Council, Leicestershire Library Service, Greatfield School and Calderdale Metropolitan District Council.
We are very clear in our Quality Guidelines that we do not accept library books. We have in fact even shared an image of how you can identify a library book, just in case. Please see: https://www.sellitback.com/quality
The details of the other 3 books we rejected are as follows:
1. Non-verbal reasoning Test papers books - has scribbling with a black pen on the title page,
2. The Harry Potter Book - has a rip on the title page. This page also has an IDEASTORE book shop sticker holding the tear at the middle and a Tower Hamlets barcode sticker, and
3. Charlie Bone & the Shadow of Badlock book - has its bottom end spine ripped out of place.
We do not agree with your assessment of our service been abysmal. On the contrary you have clearly have not taken the time to read our Terms & Conditions or our Quality Guidelines and seem to be insisting on us been at fault when all the evidence seems to say otherwise.
It does not matter if your books were in (your opinion) “mostly brand new” condition, which they were clearly not given that 25 were from libraries. And we do not accept library books and regardless of condition, we will reject them.
Also we are not obliged to return your books to you nor do we need your permission to recycle them, especially when there has been a blatant disregard of our Terms & Conditions and Quality Guidelines.
Therefore in conclusion we hope you can find a suitable company whose terms are more amenable to your definitions of book condition and your expectations.
We wish you the very best.
Thank you.
Sincerely,
The Sellitback Team
Excellent customer service
Easy to use app and print label for postage.
They accepted books at better prices than some others I tried.
Unfortunately the parcel did not arrive but I emailed, with tracking number and a full payment was made. Excellent customer service
11 augustus 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Tina,
Thank you for sharing your positive experience with Sellitback. We are delighted to hear that you had a great experience and that any issues were resolved professionally.
At Sellitback, we understand the importance of providing excellent customer service, and we strive to ensure that our customers have a hassle-free and enjoyable experience when selling their unwanted items to us.
Once again, thank you for choosing Sellitback, and we hope to do business with you again in the future.
Regards
The SellItback Team
Good customer service but process was confusing
Had an issue with printing the label but their customer service was very good. I just didn't think it was overly clear on the website.
Sadly the box I sent seems to have gotten lost but they quickly responded to my enquiry and are still honouring the agreement for the books sent.
11 augustus 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Elizabeth,
Thank you for sharing your positive experience with Sellitback. We are delighted to hear that you had a great experience and that your issues were resolved professionally.
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot
Regards
The SellItback Team
A good outlet for selling books
I was pleased that I used this company for selling my books. Having amassed so many, and with charity shops not wanting any more, selling was a better option than recycling. Payment was received promptly. A couple of annoyances. 1, they only offered to buy a third of the books that I had. 2, Parcels are sent to them via the Hermes network. Instead of the expected 2 day delivery, Hermes took 10 days to get the parcel to the destination.
7 augustus 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Leigh,
We are delighted to hear of your experience and we really appreciate your feedback.
We would like to apologise for any disappointment caused. We are working towards a solution with our postal carrier to prevent future occurrences.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
After a previous issue with Sellitback
After a previous issue with Sellitback, I decided to use them again for selling books, as they reassured me that:
"While we aim to maintain a competitive edge in terms of payment processing time, a breakdown in the delivery process by Evri resulted in the delay of your payment in this instance".
However, I wont be using them again after my latest experience.
I dropped off my package at my local Evri package shop on 15th July 2023. I contacted Sellitback on both 25th July and 1st August to check on the status of my order. Fortunately, I had retained my Evri receipt, so could use the tracking number to prove that the parcel had been collected by Evri on 17th July. On 1st August, Sellitback told me:
"According to our records, this order has not yet been received at our warehouse but we have processed your payment and marked your parcel as lost".
I was eventually paid on 7th August 2023, six days later, twenty-three days after drop-off at the Evri shop.
To paraphrase Oscar Wilde, to have a problem with one delivery may be regarded as a misfortune; for it to happen again looks like carelessness.
I wont be using Sellitback again - there are better alternatives - if you do use them, prepare for a delayed payment and make sure you retain your tracking number.
7 augustus 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Marty,
We apologize for the inconvenience caused and understand your disappointment. We genuinely appreciate your willingness to give us a second opportunity, and we regret that things did not turn out as expected once again due to a carrier-related issue.
We understand if you decide to take your business elsewhere, and we respect your decision. Nevertheless, we thank you for considering us and wish you all the best.
Thank you once again for your understanding, and should you have any further questions or concerns, please do not hesitate to reach out
Regards,
The SellItback Team
A poor experience
A poor experience. As a regular user of competitor companies I thought it’d give sell it back a go. However I am very disappointed, the process takes a long time, the price they give is just an estimate and you get books rejected for the tiniest of things. One mark on the book I know wasn’t there when sending. It’s a shame they waste so many books because of this, not very sustainable even if being recycled. In addition, the prices offered are very low compared to others. Won’t be using again
2 augustus 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Tammy,
Thank you for sharing your feedback with us about your recent experience with SellItBack.
First and foremost, we want to assure you that we take our Quality Guidelines seriously and follow them diligently during the processing of every parcel we receive. In reference to Point 9.7 of our General Trading Conditions, if an item fails to meet our quality checks, we are regrettably unable to pay the full amount for that item, and it is responsibly recycled.
We understand that this may be disappointing when compared to your first order, but we must adhere to our guidelines to maintain fairness and consistency in our operations.
We attempted to reach out to you via phone to discuss the matter further and find a resolution. However, we were unable to connect with you.
We value your feedback and would like to address your concerns to resolve this matter amicably. Kindly reach out to us at 0800 0119 815 or email us at cs@sellitback.com, and our dedicated customer care team will be more than happy to assist you.
We appreciate your patronage and regret that we couldn't meet your expectations on this occasion.
Regards
The SellItback Team
The offers the company made on my books…
The offers the company made on my books were the best available and the customer service was also top rate. So just a great company to use when selling your books.
24 juli 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Nigel,
We are delighted to hear of your experience and we really appreciate your feedback. Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
Antwoord van Sellitback
Dear Pat,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
Quick easy process of selling books
Quick easy process of selling books. Great customer service always available via email and phone call, happy to help.
10 juli 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Alweena,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you find our process quick and easy. Making your journey as smooth as possible is always our top priority.
Your satisfaction is crucial to us, and we're more than happy to go the extra mile to help you out. We truly appreciate your kind words and look forward to serving you again in the future.
If there's anything else we can assist you with, please don't hesitate to reach out. We're here for you!
Regards,
The SellItback Team
Antwoord van Sellitback
Dear Steven,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
Overall good but compared to other…
Overall good but compared to other similar services is the slowest in processing the order and make payments
1 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sela,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers.
We are continuously working towards a solution with our postal carrier to prevent the delay in parcel deliveries.
We look forward to serving you again.
Regards,
The SellItback Team
Swift payment, good communication, user-friendly app
I appreciated the clear communication and swift payment, which was a pleasant surprise. I also think the app was very intuitive and easy to use, and I appreciate it a lot. My only minor gripe - which is not Sellitback's fault, but I do think it would be useful for them to pass this feedback on to the Evri as the recipient (I already got in touch with them as the sender) - is that Evri took much longer than I expected to deliver my box of books to Sellitback, which made me quite anxious as I waited (and heard nothing).
27 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Tara,
Thank you for sharing your feedback regarding your recent experience with our service. We are delighted to hear that you appreciated our clear communication, and swift payment, and found our app easy to use. We value your positive comments and are glad that we could provide you with a pleasant experience.
We understand your concern regarding the delivery time from Evri to Sellitback and will pass on this feedback to Evri. We understand that delays in the delivery can cause anxiety, and we apologize for any inconvenience it may have caused.
Thank you once again for your valuable feedback. We truly appreciate your business and are committed to continuously enhancing our services. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.
Regards,
The SellItback Team
Good application but low payback
The application is very easy and straightforward to use, it is only a pity that you are paid a fraction of a regular retailer price.
30 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear ASF,
Thank you for taking the time to provide feedback on our application. We strive to create a user-friendly experience for our customers, and we're glad to hear that you found our app easy to use.
We understand your concern regarding the pricing structure, as a buyback service, our pricing is influenced by various factors, including market demand, the condition of the items, and our ability to resell them. This often results in a lower offer compared to what you may find at a regular retailer.
However, we believe that our service offers value in terms of convenience, quick payment, and the opportunity to declutter while earning some money. We aim to provide a fair and competitive pricing model within the buyback market.
We appreciate your feedback and will take it into consideration as we continue to refine our services.
Thank you for choosing Sell It Back, and we hope to serve you again in the future.
Regards,
The SellItback Team
Antwoord van Sellitback
Dear Caroline,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers.
We look forward to serving you again.
Regards
The SellItback Team
Great App, great customer service
Very easy to use iphone app.
And when I had misunderstood an instruction trying to send several parcels, the charming customer service colleague was incredibly helpful.
Will use again.
30 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Andi,
Thank you so much for your wonderful review! We truly appreciate your kind words and support.
Your feedback encourages us to continue providing a great experience for all our customers. Thank you again for your support, and we look forward to serving you in the future.
Regards,
Sellitback team.
A useful way to recycle your unwanted…
A useful way to recycle your unwanted books and make some extra cash. Payment can be a bit slower than other companies, but they often offer the best price. Recommended
30 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Andrew,
Thank you for your valuable feedback and for recommending Sell It Back. We're delighted to hear that you find our service a useful way to recycle your unwanted books while earning some extra cash.
We understand that payment processing time can be a concern, and we appreciate your patience in this regard. While we strive to provide faster payments, our priority is to offer you the best price for your books. We're glad that our pricing has met your expectations and that you've found our offers to be competitive.
Your recommendation means a lot to us, and we're grateful for your support. We will continue to improve our processes to provide a seamless experience while ensuring fair and competitive prices for our customers.
If you have any further feedback or questions, please feel free to reach out to our customer support team. Thank you again for choosing Sell It Back, and we look forward to assisting you in the future.
Regards
The SellItback Team
Easy to use app
Easy to use app, scan, sell, pack, send and then money straight into PayPal account.
So easy!
20 juni 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sylv,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
Antwoord van Sellitback
Dear Mrs C Mawhinney,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
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