ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP. I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SEL... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chan... Toon meer
Bedrijf heeft geantwoord
Third best company behind worldofbooks and WeBuyBooks Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It Makes u look stupid I check every book I Send and mi... Toon meer
Bedrijf heeft geantwoord
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does menti... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
500 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Lost my parcel poor prices
Lost my parcel. Took ages to process. Valued items at less value on already poor prices. I won't use again
22 december 2023
Review zonder uitnodiging
Lost ALL my books
Sell to back use Evri who lost 300 books. Sell it back were unconcerned and just offered money after many emails. Customer service is poor to non-existent.
1 december 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sarah,
Thank you for your valuable feedback and business.
We regret to learn about your recent unsatisfactory experience with the order due to delay from our courier partner (EVRI).
When such issues arise, we consistently provide feedback to our courier, Evri, to enhance service for our valued customers like you.
Furthermore, we are actively collaborating with our postal carrier to implement solutions that will prevent similar occurrences in the future.
Thank you for bringing this to our attention.
Best regards,
The Sellitback Team
Waste of time, just bin everything instead
I can’t understand how anyone has sold anything, I’ve scanned about 50 books and literally hundreds of CDs of various genres etc and every single one says “no offer”, not even 1p on one item.
Absolute waste of time and effort
11 december 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Michelle,
We are sorry to hear about you experience with us. However we wanted to share you the information that we do not buy all books, CD's & DVD's. We buy items based on the current marketplace. This depends on several factors, these include current demands in the marketplace and current/seasonal trends.
Thank you for your understanding!
Best Regards,
The Sellitback Team
Company honest and helpful special…
Company honest and helpful special thanks to lady who dealt with my query
3 december 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Peter,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers.
We look forward to serving you again.
Regards,
The SellItback Team
everything went smoothly from start to…
everything went smoothly from start to finish books were promptly checked and payment made would recommend
26 november 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Michael,
We are delighted to hear of your experience and we really appreciate your feedback. Thank you so much for taking the time to share it with us. It means a lot!
Regards,
The SellItback Team
Easy to use website
Easy to use website - found that items in cart disappeared & I had to start the list again several times.
Payment is not as prompt as I would like.
27 november 2023
Review zonder uitnodiging
Real waste of time
Impossible to complete the process of selling 32 books. Listed them all on two occasions and each time program seized up irretrievably. Total waste of time.
Customer service replied promptly but it didnt solve the issue.
26 november 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sally,
We apologize for the difficulties you faced while navigating our App/Website. Your feedback is crucial, a member of our customer service team will contact you shortly to assist and guide you through the process.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Regards,
The SellItback Team
Straightforward to use the app and to…
Straightforward to use the app and to find the books that were wanted by scanning/typing the ISBN, but the courier they use (Evri) managed to lose 4 of the 6 boxes I sent. Thankfully, the email enquiry system worked quickly and the lost boxes were followed up by Manjeet who was very helpful. Ultimately, SellItBack were good enough to honour the payment for the lost boxes for which I am grateful. Their payment system is rather slow compared to other similar apps, but not painfully so. But SellItBack lost a star from me because they publish a phone number that is NEVER answered (I tried 3 times a day over several days and the phone just rang via robot voice that ultimately terminated each call) and for having a rubbish call back system that just results in a call 10 mins later with an automated voice telling you "all staff are busy"!?
24 november 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Paula,
Thank you for sharing your experience. We apologize for any courier issues and appreciate your understanding during the resolution process.
We're glad our app was user-friendly, and we're actively working to improve payment processing speed. We're also addressing the concerns with our phone system and call-back process to ensure better accessibility.
Your patience and feedback are valued. If you have further questions, feel free to reach out.
Thank you for choosing SellItBack.
Regards,
The SellItback Team
Cannot scan anything
Cannot scan anything. It keeps saying no internet connection. I don't have any issues with Ziffit etc. Internet fine. Tried manually putting the code in but that didn't work either.
9 november 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Julie,
We apologize for the difficulties you faced while navigating our App/Website. Your feedback is crucial, a member of our customer service team will contact you shortly to assist and guide you through the process.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Regards,
The SellItback Team
I've tried using your app but not…
I've tried using your app but not working, always says no Internet?,
I've tried on 3 different phones
( 2 of my family use your service)
And all getting same message
What you suggest please
20 oktober 2023
Review zonder uitnodiging
Easy to use service
Easy to use, convenient way of selling my unwanted books. Money was in my account quickly with no fuss
1 september 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Emma,
We appreciate your feedback and are grateful for your business. Thank you for taking the time to share your experience with us.
Regards
The SellItback Team
I using Sellitback more than year now
I using Sellitback more than year now, and I never discovered any problems
They always honest,and very Quick with payment
Thanks
22 september 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Beata,
We appreciate your feedback and are grateful for your business. Thank you for taking the time to share your experience with us.
Regards
The SellItback Team
The website is easy to navigate and…
The website is easy to navigate and payment was made once everything was checked.
I will be using this site again
6 september 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Claire,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers. We look forward to serving you again.
Regards,
The SellItback Team
Antwoord van Sellitback
Dear Bren,
Thank you for your review.
We apologize for the delayed payment on your recent trade-in. This delay resulted from a late parcel delivery from Evri, which was beyond our control. However, once we received your trade-in, we promptly processed your payment.
To express our gratitude for your trust in us with your first order, we're offering you a gift voucher and will send an email with the details.
We value your business, and we look forward to serving you better in the future.
Regards,
The SellItback Team.
Easy to transact and were kept informed…
Easy to transact and were kept informed throughout the process
14 september 2023
Antwoord van Sellitback
Dear Alex,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers. We look forward to serving you again.
Regards,
The SellItback Team
The experience was perfect
The experience was perfect, very smoothly run, payment was paid quite quickly too
13 september 2023
Antwoord van Sellitback
Dear Sandi,
We are delighted to hear of your experience and we really appreciate your feedback. Thank you so much for taking the time to share it with us. It means a lot!
Regards The SellItback Team
It just gets worse and worse with every…
It just gets worse and worse with every trade it starts off amazing with them being really honest and lovely but then things what I send to them start getting damaged in strange ways what I know that for a fact that they where not having items missing or damaged then you contact them and they say that there is nothing they can do it is a bunch of lying thieves I warn you they might quote you more than somewhere like musicmagpie but there is almost always some sort of issue whether it is a parcel that hasn't arrived or something being damaged you can not trust a company like this just go to webuybooks or ziffit or musicmagpie what don't lie and say something is damaged when it is really not what a waste of books as well because you damage them and then take a photo to make it look like my fault its just a big scam will never sell to them again terrible company if I could I would nor even give them one star
10 september 2023
Review zonder uitnodiging
Antwoord van Sellitback
Hi Wow,
We take these matters very seriously and are committed to ensuring that all items are handled with the utmost care. We understand how frustrating it must be to encounter issues with damaged items, and we want to assure you that we strive to maintain high standards in our service and operations.
We value your feedback as it helps us improve our services. If you have any further concerns or need to discuss this matter in detail, please contact us directly at cs@sellitback.com.
Thank You
Best Regards,
The Sellitback Team
It seemed a while since I'd sent my parcel so I emailed and quickly received a response from Manjeet. Unfortunately my parcel had not been received but they honoured the agreed price paying promptly
It seemed a while since I'd sent my parcel so I emailed and received a prompt reply from Manjeet. Unfortunately my parcel was lost but they agreed to pay the agreed price
18 september 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Jane,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers. We look forward to serving you again.
Regards,
The SellItback Team
Reliable, Efficient and Trustworthy
I have used Sellitback for over 2 years and found them to be an excellent company to deal with. Most of all I get paid in a reasonable timescale. Many Thanks
18 september 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Stuart,
We are delighted to hear about your experience and we really appreciate your business and feedback. Thank you so much for taking the time to share it with us. It means a lot!
Regards,
The SellItback Team
Using Again
Giving an honest review. Used sell it back, because it gave me the best quoted price for my books. Sent the books off and did take at least 10 working days to arrive. Emailed customer service to check where the books were, “Confirmed even if the shipment is lost I would receive my money”. Took an additional few working days for payment to be received, but overall, I always felt confident using sell it back. And already using it again for another book shipment.
30 augustus 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Katie,
You've made our day.
Thank you for your feedback as it helps us focus on doing what's best for our customers. We look forward to serving you again.
Regards,
The SellItback Team.
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