Awful customer service and communication I ordered two Senarah toddler carriers; the order was approved. The items did not arrive on time and I followed up with 3 emails asking for an update but r... Toon meer
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Fifteen-pound, six months, gentle spirited baby and grandmother had a good time using. We'll practice a little more as she grows, adjusting to a too-narrow seat for her and getting the strap placemen... Toon meer
Bedrijf heeft geantwoord
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Toon meer
Bedrijf heeft geantwoord
Very happy with our purchase! Our daughter has a brain injury so would always be in a pushchair! This gives us another option , it’s absolutely brilliant I couldn’t have asked for a better toddler c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kinderwinkel
- ook in
- Babywinkel
Geschreven door het bedrijf
Eliminate back pain with our unique toddler carrier design👶
Contactgegevens
Verenigd Koninkrijk
- senarah.com
2,8
Gemiddeld
401 reviews
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Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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My experience with this company has…Very bad
My experience with this company has been extremely disappointing.
I booked a car through their website and completed all the required procedures. After that, I was simply told to wait for a call. Days passed and nothing happened.
Every time I contacted customer service, I received the same response: “Please wait for a call.” No clear answer, no timeline, and no real support.
It has now been more than 5 days and I still have not received the car or any proper update about my order. For a company that claims to provide professional service, this level of delay and lack of communication is unacceptable.
Customers deserve transparency, clear timelines, and proper follow-up. Unfortunately, none of that happened in my case.
Based on my experience, I cannot recommend this service. If you are considering dealing with this company, be prepared for possible delays and very poor communication.
10 maart 2026
Review zonder uitnodiging
Very happy with our purchase
Very happy with our purchase!
Our daughter has a brain injury so would always be in a pushchair! This gives us another option , it’s absolutely brilliant I couldn’t have asked for a better toddler carrier ! She is currently 3years old , as she stands it slips straight over her head to the position that is needed to scoop her up , she sits on my hip perfectly I’ve got my hands-free to deal with my other children I didn’t purchase the shoulder pads it just works the way it is ! Definitely worth the money we paid would rate this 10/10
2 maart 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing this with us. Your review truly means a lot.
We’re really happy to hear that the carrier has been helpful for you and your daughter, and that it’s given you another option besides the pushchair. Knowing that it helps you carry her comfortably while still having your hands free for your other children is exactly the kind of support we hope to provide for parents.
It’s also wonderful to hear how easily it works for you and that she sits comfortably on your hip. Stories like yours genuinely mean a lot to our team.
Thank you again for your kind words and for trusting us. Wishing you and your family all the very best.
Strap is losening
I like the concept and that the strap is easy to ajust but unfortunatly it is losening easily. So i have to put an elastic to fix it well.
24 februari 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your honest feedback. We’re really glad you like the concept and found the strap easy to adjust, that means a lot to us.
We’re sorry to hear that it’s loosening more easily than expected. That’s definitely not the experience we want you to have. We appreciate you finding a temporary solution with the elastic, but we completely understand that it shouldn’t require that.
Your feedback is really valuable and we’ll be sharing it with our product team as we continue improving the design. If you’d like, feel free to message us directly so we can see how we can help further.
Very pleased with the carrier
Very pleased with the carrier. Compact to store in a bag or backpack until needed. Easy to pop on me and scoop up my granddaughter in for when there's a lot of walking and she gets tired or for watching events and it's crowded - she's safe, won't get trampled in the crowds plus she can see what's going on!
23 februari 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for this lovely review. It genuinely means a lot to us.
We’re so happy to hear that the carrier has been practical for you, especially being compact enough to pop into a bag and easy to use when your granddaughter needs a break. That’s exactly what we designed it for, those moments when little legs get tired but the day isn’t over yet.
It’s also wonderful to hear that it helped her feel safe and able to see what’s going on during crowded events. That peace of mind is priceless.
Thank you again for sharing your experience and for choosing us to be part of your adventures together.
I’m thankful I bought this product
I’m thankful I bought this product, as it has helped me chase after my other child while still holding my Velcro baby. It’s peak summer, so this carrier is much cooler for both baby and I, compared to the other carrier I have.
In saying that, I’m not super impressed with it. I feel that it needs a clip to tighten the bit that goes around the babies back so that they can’t lean super far away from your body. I also wish I could tighten the strap more. It’s definitely not a hands free device, but better than holding your baby.
The tracking on shipping didn’t work, and it wasn’t clear that it was coming from Australia. I thought it was being shipped from the US seeing as it took so long to get to me.
Would I recommend it? Yes, I actually have. In saying that, I think the product still needs design improvements in regards to adjusting for different size adults/babies, and shipping experience needs to be improved.
19 februari 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your honest and thoughtful review. We really appreciate you sharing both what’s working well and what could be improved.
We’re so glad it’s helped you keep up with your other little one, especially in the summer heat. Comfort and breathability are big priorities for us, so that means a lot.
We also completely understand your feedback about adjustability and added back support. That kind of detail is incredibly helpful as we continue improving the design. And we’re truly sorry about the tracking confusion and lack of clarity around shipping, we know that can be frustrating and it’s something we’re working on improving.
It genuinely means so much that you’d still recommend it. Thank you again for your support and for helping us do better.
Love the product easy to use and…
Love the product easy to use and comfortable.
Delivery was about 2 weeks.
Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier or attempt to hold baby in position whilst moving. Definitely not a hands free carrier. But makes a big difference, that extra support saving my wrists getting so sore. I'm glad I've bought one.
3 februari 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing your experience. We’re really glad to hear you’re loving the product and finding it comfortable and easy to use, and that it’s helping take the pressure off your wrists. That extra support can make such a difference day to day.
We also really appreciate the honest feedback about the buckle adjustment and the hands-free expectations. That’s helpful for us and for other parents considering it. We’ll definitely pass this on to our team as we’re always looking at ways to improve the design and overall experience.
Thanks again for your support, and we’re so happy it’s been a worthwhile purchase for you.
Fine product, takes forever to ship
Overall, the product is sound and serving its purpose. I did not buy it thinking I could be hands-free, so I'm happy that my hands are mostly free because you definitely have to hold your baby while in the carrier. That's especially true the smaller the baby.
It was not clear that this product is not shipping from the US, and it took almost 3 weeks to arrive. Tracking did not update and therefore was not helpful.
12 februari 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you for your honest and balanced review, we really appreciate it.
We’re glad to hear the product is serving its purpose and that you’re happy with the level of support it provides. You’re absolutely right that with smaller babies, some hands-on support is still needed, and we appreciate you highlighting that.
We’re also sorry for the confusion around shipping and the lack of tracking updates. We understand how frustrating that can be, and we’re working on improving clarity and communication around delivery times.
Thank you again for sharing your experience and for giving us a try.
Glad I didn't listen to reviews. Great product, good company
I'm not going to lie, reading the reviews I thought is been scammed, and wrote my money off
It did take a little while, but I emailed them to follow up on the order and got a fast reply, which gave a full update, wasn't just an automated response (considering half the reviews say they get no response at all etc)
But it got delivered the next day, the quality is good, carrying is good, little one likes it
Maybe they have improved everything following the bad reviews, but my experience was absolutely fine and positive
Good customer service, a little long on the delivery but it came absolutely fine, probably because I didn't have an estimated date of delivery I was a bit worried. But yeah everything positive for me
Goes to show, don't take every review as gospel
20 januari 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for taking the time to share this. We really appreciate your honesty and how fairly you described your experience.
We completely understand why the lack of early tracking updates and an estimated delivery date can be worrying, especially after reading mixed reviews. That feedback is something we have taken seriously, and we are actively improving our communication so customers feel more confident while their order is on the way.
We are really glad you reached out, that our team was able to give you a proper update, and most importantly that everything arrived safely and that your little one is enjoying it. Hearing that the quality and carrying met your expectations genuinely means a lot to us.
Thank you again for giving us a chance and for sharing a balanced review. It truly helps both our team and future customers.
I love how easy it is to use
I love how easy it is to use, I dont need a second person to help me put it on or put my child in it. Minimal tension on my shoulder, but a little tricky to be hands free because of the child placement on my hip
23 januari 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing your experience. We’re really glad to hear how easy it’s been for you to use and that it’s comfortable on your shoulder, especially when you’re doing things solo. We appreciate you mentioning the hands-free part too, that feedback is genuinely helpful and something we’re always looking to improve. Thanks again for taking the time to leave a review, it means a lot to us.
Great Carrier!
I am really happy that I made this purchase! It's great how lightweight and compact it is for carrying around the house or bringing on the go! I also love that it allows me to carry my toddler hand free with a bit of ease for my back. The only negatives I have seen so far in using it is that it's a little difficult to adjust. I have had to get my partner to adjust when I've got my baby in the sling. I wish there was an easier way I could adjust while carrying them. Also, I find that keeping the strap on my shoulder is a little tough - it often slips up. That being said, this sling is a great idea and I'm honestly amazed how great it is with a toddler!
15 januari 2026
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your thoughtful review. We’re really happy to hear you’re enjoying how lightweight, compact, and supportive the carrier is, especially for carrying your toddler hands-free and giving your back some relief.
We also appreciate you sharing the challenges with adjusting the straps and keeping them on your shoulder. We completely understand how important ease of adjustment is, and we’ll be passing this feedback along to our product team for future improvements.
Thanks again for your honest feedback and support. We’re so glad the carrier has been helpful for you and your little one.
My package got seized by USPS for…
My package got seized by USPS for counterfeit postage! I wrote to them but haven't gotten a reply. I will have to dispute with my credit card- DO NOT BUY FROM SENARAH!!
30 december 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re really sorry for the stress and frustration this has caused, and we completely understand how alarming it is to receive a notice like that from USPS. We sincerely apologize for the worry this situation has created.
We’d like to reassure you that one of our support agents has already reached out to you directly to help resolve this as quickly as possible. This issue was caused by a postage error on the courier’s side, not the product itself, and we’re actively working to make things right for you.
We truly value your patience and appreciate you bringing this to our attention. Our team is committed to finding a proper resolution and supporting you every step of the way.
Customer service was second-to-none, but the product is not great.
Customer service was second-to-none, really high quality!! I put in a an old adress and they fixed it on a weekend with swift response and followed up with me on the delivery. Unfortunately, the product did not live up to the same standard. The key selling point og the carrier is the ease of use, but the straps don’t work like in the commercials, rendering it much less convenient and adjustable than expected.
19 december 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you for your honest feedback. We’re thrilled to hear that our customer service met your expectations and that we were able to assist you quickly. At the same time, we’re truly sorry that the carrier didn’t perform as you hoped. We completely understand how frustrating it is when a product doesn’t match what you expected from the advertising.
Your feedback about the straps is really valuable, and we’ll share it with our team to see how we can improve the design for better ease of use. We appreciate you taking the time to share your experience and hope we can make your next experience with us fully satisfying.
Great sling
Very happy with the sling. Given as a Christmas Present to my daughter as it will be really useful for her when carrying her baby around.
25 december 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind review. We’re really happy to hear the sling made a great Christmas gift for your daughter and that it’ll be useful for her and her baby. That means a lot to us, and we truly appreciate you taking the time to share this.
Delivery Times very long…
I am experiencing extremely slow delivery of items. The company detail 5 to 9 working days but far In excess of this. Keen to take payment immediately on receipt of order. You are fobbed off with a tracking feature that is not updated after a week. Quick response to query but no explanation or apologies for delay.
22 november 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you for your feedback. I’m really sorry for the delays, I know how frustrating it is when shipping goes beyond the stated timeframe and tracking doesn’t update for days. You should have received a clear explanation and apology from us, and I’m sorry that didn’t happen.
Payment is taken right away so processing can begin, but delays with the local courier and slow scans can make tracking look stalled, which I understand only adds to the frustration.
We appreciate you bringing this to our attention, and we’ll use your feedback to improve our communication during delays. If there’s anything still unresolved, we’re here to help.
Never arrived & very disappointed
Never arrived. Oddly, the tracking info was EXACTLY the same as another order I placed with a completely different company. What are the chances - unless the tracking info is a randomly generated misinformation. No response to my queries.
12/2 In fact Rosa did reply to me with a very professional response. While I appreciate your reassurances - I still do not have the product within the committed delivery time and the “final mile” sorting warehouse is not providing any details - nor does it have a stellar reputation with Canadian users. Have checked link sent with original order - item is stalled as of 11/28 (batch update 12/1 & 12/2 and item still not moved)
This may be MY fault, as I’ve come to expect more from retailers in using logistic companies more efficiently.
27 november 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you for taking the time to share this. I’m really sorry for the worry and frustration this caused, I completely understand how upsetting it is when tracking looks unusual or when it feels like you’re not getting clear updates.
I do want to reassure you that one of our support team members has already replied to your inquiry and shared the correct information for your order. Please check your inbox or spam folder in case it landed there by mistake.
As for the tracking, I understand why it looked suspicious, and I apologize for the confusion it caused. Sometimes third party couriers reuse routing formats that can look oddly similar, but your tracking was not randomly generated.
We’re here to help you through this, and we’re truly sorry for the inconvenience. If you still haven’t seen the update from our team, let me know and I’ll resend it right away.
Good first experience for baby and grandmother
Fifteen-pound, six months, gentle spirited baby and grandmother had a good time using. We'll practice a little more as she grows, adjusting to a too-narrow seat for her and getting the strap placement better for grandmother. Overall, a good first experience. She enjoyed being up and around with me, and the carrier made it easier on my back and hips. Hope it goes as well with twenty-five pound toddler, her cousin!
25 november 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing your experience. We're really glad to hear you and your sweet little one had a good first run with the carrier. It’s completely normal to need a bit of practice with seat width and strap placement, especially as babies grow, and it sounds like you're already getting the hang of it.
It’s great to know it helped take some pressure off your back and hips too. We hope your experience with the twenty five pound toddler goes just as smoothly, and if you ever need tips or adjustments, we’re always here to help.
love it
It took a while to get to me, however, I love it . As a 68 year old grandma with a 2 year old toddler it helps me when I am out with him. Customer service is amazing!!
22 november 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing this lovely review. It truly means a lot to us.
We are sorry it took a little longer than expected to reach you, but we are so happy to hear how much you love the carrier and that it’s helping make time with your toddler more comfortable and enjoyable. Hearing that it supports you as a busy grandma out and about with your little one is incredibly special to our team.
We also really appreciate your kind words about our customer service. Thank you for trusting Senarah and for taking the time to leave such a thoughtful review. We’re wishing you and your grandbaby many more happy adventures together.
Antwoord van Senarah
Thank you so much! We're really happy to hear you love it, your support means a lot to us!
Ordered buy one get one
Ordered buy one get one, so could justify the purchase. I live 700 miles from my grandbaby so sent one to my daughter and kept one here. She’s already using it with her soon to be 1 year old. Loves it. It’s even gone through a washing after a diaper blow out. I thought shipping was a little slow, so give yourself plenty of time when ordering.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing this thoughtful review! We’re so happy to hear your daughter and grandbaby are loving it, that truly means a lot to us. It’s great to know it’s already been put to good use.
We also appreciate your feedback about the shipping time. We’ll definitely take that into account as we continue working to make deliveries smoother and faster.
Thank you again for your support, and for choosing us to be part of those special moments with your grandbaby.
Good delivery scale
Good delivery scale
Nice quality material
Looks robust, brought for my daughter to use in a few months as baby is not quite the right size yet. I’m sure it will save her arms and back from aching.
Thank you 🙏
21 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words! We’re really glad to hear your order arrived smoothly and that you’re happy with the quality. It’s great that you’re preparing ahead for your daughter, we’re sure it’ll make things much easier once her baby is ready to use it.
We truly appreciate you taking the time to share your experience with us.
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