Awful customer service and communication I ordered two Senarah toddler carriers; the order was approved. The items did not arrive on time and I followed up with 3 emails asking for an update but r... Toon meer
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Lees wat reviewers zeggen
Fifteen-pound, six months, gentle spirited baby and grandmother had a good time using. We'll practice a little more as she grows, adjusting to a too-narrow seat for her and getting the strap placemen... Toon meer
Bedrijf heeft geantwoord
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... Toon meer
Bedrijf heeft geantwoord
Very happy with our purchase! Our daughter has a brain injury so would always be in a pushchair! This gives us another option , it’s absolutely brilliant I couldn’t have asked for a better toddler c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kinderwinkel
- ook in
- Babywinkel
Geschreven door het bedrijf
Eliminate back pain with our unique toddler carrier design👶
Contactgegevens
Verenigd Koninkrijk
- senarah.com
2,8
Gemiddeld
401 reviews
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Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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My back thanks you!
26 oktober 2025
Review zonder uitnodiging
The buckle popped and my baby fell out…
The buckle popped and my baby fell out DO NOT BUY
24 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re truly sorry to hear about your experience, and we completely understand how upsetting that must have been. Your baby’s safety and well-being are our top priority, and we take this kind of feedback very seriously.
Please know that this isn’t the experience we want for any of our customers. We’d really like to investigate what happened and make things right. Could you kindly reach out to us directly at hello@senarah.com so we can look into this immediately?
Again, we’re so sorry for what you went through, and we appreciate you bringing this to our attention.
My favorite
This carrier is not only mine but my toddler that doesnt like any other carriers I pull the carrier and he says where are we going mommy? Lol better than no ,no,no.
Is also amazing thatbis so ligth weigth and I can keep it in my bag.
Also I have an injured and I ask my doctor and he say is good to balance the weigth in my body. I have to say that I tried and i dont feel the pain on my shoulder and it helps with the pain on my back and at the same time I can cuddle with my baby.
2 oktober 2025
Review zonder uitnodiging
Enjoying Baby Carrier So Far
Parcel took 14 business days to arrive. There were no updates posted on the separate app you need to download, so not sure it’s worth downloading if you don’t already have it. Loving the carrier though after a week of having it. I only have a 2 month old so still needing a lot of support while using it but great for supported breastfeeding and just relieving some of the weight while carrying her around. Small and compact so can be brought anywhere. I think it will be great as she grows. Haven’t tried it on my toddler yet, as I don’t want her to think she can be carried around all day now. Haha. Only issue I’ve noticed so far is that there isn’t a safety extra loop on the buckle so it loosens up very easily, without me trying, when I try and reposition the strap. So that makes me a little nervous.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing such a thoughtful review. We're really glad to hear that you’re loving the carrier and finding it helpful for your little one, especially for supported breastfeeding and everyday comfort.
We completely understand your concern about the buckle loosening. Your feedback means a lot, and we’ve recently improved our design to include a more secure adjustment system for better safety and ease of use.
We also appreciate your comments about the tracking app, that’s very helpful for us as we continue to refine the experience.
Thanks again for giving it a try and for sharing your honest experience. It truly helps us make the product even better for parents like you.
Company ignores my contact
My complaint is not about baby wear, but bras! I ordered 3 bras, received them and couldn't fasten the one I tried on. They were a 30 day warranty. I have tried repeatedly to find out how to return them, to be ignored.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you for sharing this with us. I’m really sorry for the confusion and for the trouble you’ve had trying to reach us. It sounds like there may have been a mix-up, as we don’t sell bras, our products are toddler carriers.
It’s possible your order might have been placed with a different company that has a similar name. I’d recommend double-checking your order confirmation email or receipt to see if the seller’s website or contact details match ours (Senarah.com).
DO NOT FALL FOR THESE ADVERTISEMENTS
DO NOT FALL FOR THESE ADVERTISEMENTS. THIS PRODUCT IS ABSOLUTELY RUBBISH. ITS ALL FALSE AND THESE WOMEN ARE CLEARLY SELLING OUT OTHER MOTHERS FOR A PAYDAY. ITS OVERPRICED TOOT! £10 FOR A “SHOULDER PAD” THAT IS LITERALLY AN OVAL OF MATERIAL THAT DOESNT EVEN ATTACH TO THE CARRIER. YOURE EXPECTED TO JUST PLACE IT THERE AND HOPE FOR THE BEST. CHEAP MATERIAL, CHEAP DESIGN, SHODDY DELIVERY COMPANY, OVERPRICED AND NOT EVEN COMFORTABLE!!! DO NOT BUY!!!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re truly sorry to hear about your experience, this is absolutely not the impression we want to leave. We completely understand how frustrating it must feel to be disappointed with a product you were excited to receive.
Our goal has always been to create items that make things easier and more comfortable for parents, so it’s really disheartening to know we missed the mark for you. We’d love the chance to make things right, please reach out to us directly at Hello@senarah.com so we can review your order and help find a solution that feels fair and satisfactory.
Thank you for taking the time to share your feedback. It helps us improve and ensure we deliver better experiences moving forward.
Compact but Still Too Large for this Small Human
I love that this carrier is compact and can be fit inside my nappy bag (unlike some other carriers which basically need their own bag) so I tend to use this for quick trips into the shops or during social outings where a short walk is needed. I'm a short human with a short torso and found that this carrier is a little too big for me still, even on the tighest setting (baby sits a little too low on my hip). My very tall partner is a big fan though! My carrier also had a few loose threads when it arrived, which was a bit of a bummer.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing your honest feedback. We’re really happy to hear that you love how compact and convenient the carrier is, it’s great to know it fits so easily into your routine.
I’m sorry to hear it felt a bit big for you and that there were a few loose threads when it arrived. That’s definitely not the experience we want you to have. I’ve shared your feedback with our quality team so we can make sure this doesn’t happen again.
We truly appreciate you (and your tall partner!) giving our carrier a try, and we’re always here if you ever need any tips on adjustments or fit.
I really like this product
I really like this product! It does slide off my shoulder a lot (no biggie doesn’t bother me but im gonna give an honest review) having two kids it does help with grocery shopping, farmers market days, cooking, etc. not an all day wear item but it does help out when your arms are tired and for a clingy toddler!! I ordered these for my SIL and myself and we are satisfied! Granted we have never tried any other brands as well so we have no comparison!
The shipping does take a couple weeks and the tracking numbers don’t update just a heads up!!
6 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind and honest review! We’re really glad to hear that the carrier has been helping you out during those busy moments, it sounds like you’re making the most of it. We appreciate you sharing your experience with the fit and shipping too, it’s feedback like yours that helps us improve and set better expectations for our customers.
We’re so happy you and your sister-in-law are enjoying your carriers, and we hope they continue to make your days a little easier.
IT IS NOT SAFE!
Please, don't waste your money and time on this product! It took a month to arrive. It's poor quality. It doesn't look like what they have on the website. And most importantly - IT IS NOT SAFE for your baby! My daughter nearly fell through bottom and if I didn't hold her tightly with my arm around her, she would flip over the top and fell on her head! I AM SO DISSAPOINTED! I was really looking forward to use it, and it's just a scam with a beautiful advertising.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re truly sorry to hear about your experience, and we completely understand how upsetting this must have been for you. The safety and comfort of every parent and child who uses our carrier is incredibly important to us, and we take feedback like this very seriously.
We’d really like to look into what happened and make things right. Could you please reach out to us directly at hello@senarah.com
with your order details? Our team will personally review this and ensure it’s properly resolved.
Thank you for bringing this to our attention. We truly appreciate the chance to address your concerns and improve.
Ordered 2 items and both haven’t…
Ordered 2 items and both haven’t arrived. It’s been nearly a month and the company won’t reply to emails/ messenger. No contact number available. Awful company! Avoid at all cost as I’m £47 down and have no way of getting it back.
Since writing review they contacted myself and refunded the money straight away, thank you
30 september 2025
Review zonder uitnodiging
Antwoord van Senarah
I am truly sorry to read your review and to hear that you’ve been left waiting for your order without getting a response from us. I completely understand how upsetting this must feel, especially after a month has passed. That is never the experience we want anyone to have.
I want to make this right for you. Please reach out to us at hello@senarah.com with your order number so I can personally look into this and either arrange for your items to be resent or issue you a full refund right away.
Your trust matters to us, and I appreciate you bringing this to our attention. I hope you’ll give me the chance to turn this around for you.
Works perfectly for shorter periods of…
Works perfectly for shorter periods of time when I would otherwise just carry the baby because a “real” carrier is too much work.
28 september 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing your experience. We’re really glad to hear the carrier has been a handy option for those shorter moments when a bigger one feels like too much. It’s great knowing it’s making things a little easier for you and your little one.
Purchased to carry my granddaughter
Purchased to carry my granddaughter, totally impressed at how easy it was to use and how my arms, shoulder and back weren’t sore. She enjoyed the freedom of not being strapped in like other carriers or held with arms.
24 september 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for sharing your experience. We’re delighted to hear that the carrier has been comfortable for you and that your granddaughter enjoys the added freedom. It means a lot to us to know it’s making special moments together easier and more enjoyable. We truly appreciate your support and kind words.
Absolutely terrible service
Absolutely terrible service. Still waiting for product. Tracking never updates so opened a chargeback with my bank. Avoid.
24 september 2025
Review zonder uitnodiging
Antwoord van Senarah
I am truly sorry to hear about your experience and how long you have been waiting. I completely understand how upsetting it must feel when the tracking does not update and you are left without clear information. This is never the experience we want for you.
We want to make things right and ensure you are taken care of. Please reach out to us directly with your order number so we can personally look into this and provide a clear solution for you.
Thank you for sharing your feedback. Even though this situation has been difficult, it helps us improve and serve our customers better.
Daughter and grandson love it!
I purchased this for my daughter as my grandson it getting so big. Once she received it and tried it out, she sent a picture of them with it. She said it is SO comfortable and definitely relieves the strain of carrying him in her arms. And he was able to cuddle up with her, which is his favorite thing to do. :-)
17 september 2025
Review zonder uitnodiging
Antwoord van Senarah
This absolutely made our day to read! Thank you so much for sharing your daughter’s and grandson’s experience with the carrier. We’re so glad to hear it’s helping ease the strain while keeping those sweet cuddles going strong, that’s exactly what we hope for when families use our carriers.
We truly appreciate you taking the time to share this, and we wish your daughter and grandson many more cozy and comfortable moments together!
Item not received.
Terrible delivery service. 16 days on and still not received. Not tracking update for 9 days. Requested a refund and had no response. Wish I had read the reviews before I ordered as clearly lots of people are having the same issue. Terrible service.
22 september 2025
Review zonder uitnodiging
Antwoord van Senarah
I’m really sorry to hear about your experience and the frustration with the delays and lack of updates. Waiting this long without clear tracking information is definitely not the experience we want for our customers. I also want to sincerely apologize that your refund request hasn’t been addressed as quickly as it should have been.
I’d love to get this resolved for you right away. If you could reach out to us at hello@senarah.com with your order number, we’ll make sure either your refund is processed or your package is tracked down and delivered as soon as possible.
We truly appreciate your feedback, it helps us improve both our service and communication.
So far, not so good
So far, not so good....
They make you believe that the product is coming from the UK (I live in France, so shipping should be quite fast) but it actually comes from China.
Longest shipping I've ever experienced: 3 weeks.
And upon opening it, it stinks!!!! Haven't tried it yet with my toddler. Waiting for it to air out, then I'll certainly wash it before using it.
The extra shoulder pad seems to be a joke. No way of attaching it properly. So it'll certainly just keep falling out. Might have to sew it on.
I'm quite concerned about possible security issues after reading certain reviews on here.
In my opinion, luckily I got 45% off, but even that, it's not worth the price
Plus, the shipping company used belongs to Alibaba/AliExpress, so I'm afraid my personal information might once again be stolen (as it happened in the past when I bought a couple of things on that platform.
20 september 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear that your experience so far has not met your expectations. Waiting longer than anticipated for something you’re excited to receive can be very discouraging, and I completely understand your concern about the delivery time.
I also hear your worries about the odor and the shoulder pad, and I can imagine how unsettling it must feel to open a product and not be confident about its quality or usability. Please know that all our products go through strict quality checks, and safety is something we take very seriously. Washing or airing the carrier can help with any initial factory smell, and if you’d like, we’re here to guide you through the best way to set up the shoulder pad so that it stays secure.
I also want to reassure you that we are not affiliated with Alibaba or AliExpress. Your personal information is safe with us, and we follow strict data protection standards.
We truly value your honest feedback because it helps us see where we can improve. If you’d like, please reach out to us directly and we’ll do everything we can to make this right for you.
Dealing with awful customer service for…
Dealing with awful customer service for a return process. Just back your product and let me get a refund and return the item as your 90 day return policy suggests. I’ll have to contact the better business bureau if they keep up the shenanigans.
16 september 2025
Review zonder uitnodiging
Antwoord van Senarah
I’m truly sorry to hear about your frustration with this experience. We never want you to feel like you’re not being supported or that we don’t stand behind our products. Please rest assured, we do honor our 90-day return policy and you are absolutely welcome to return your item for a full refund.
The reason we suggested an alternative was simply to try to save you the hassle and cost of sending the item back, as many customers prefer that option. But we completely understand if you’d rather proceed with a standard return instead, and we’ll make sure you’re taken care of.
Your trust means a lot to us, and I’m sorry again for the stress this has caused. Please reach out directly with your order details so we can resolve this quickly and smoothly for you.
Don’t waste your money
Don’t waste your money. I am very disappointed and won’t be using mine. It is not safe at all and I don’t know how it’s passed for sale. There’s nothing to it, I wouldn’t trust it to hold my baby, and it DOES hurt my back and shoulders, regardless of what they try to say! I have tried several times around the house thinking I just needed to get used to it but it is very unsafe and not something I can use. Waste of money.
6 september 2025
Review zonder uitnodiging
Antwoord van Senarah
Hi there, we’re really sorry to hear about your experience and that the carrier didn’t work out for you. The safety of little ones and the comfort of parents is always our top priority, so it’s upsetting to hear that you felt otherwise. We completely understand your frustration and would never want you to feel unsafe using our product. Please reach out to us directly with your order details so we can make this right for you, whether that’s through a refund or another solution. Thank you for sharing your feedback, it truly helps us improve.
Poor delivery and communication
**editing to add that since this review I’ve been advised that the courier hasn’t picked up the order and they’re following up with them on the status. Nearly 2 weeks now since placing my order and still no tracking information. Gutted it looks like I’ve lost my money and the carrier I desperately needed. ** Awful delivery times and communication. 8 days waiting for my order and when emailed asking for an update was told there was a stock issue (this was not mentioned anywhere before ordering). The order has now left the warehouse but still isn’t in transit so assume I’ll be waiting another week or so for it to arrive. No response from my recent email asking about an eta. Don’t buy if you need it quickly like I did. These are expensive compared to others and for the price I’d expect better service and delivery times. Wouldn’t recommend.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Senarah
We’re really sorry to hear about your experience and the delay with your order. We completely understand how frustrating it must be to wait longer than expected, especially when you needed it quickly. The stock issue should have been communicated more clearly, and we apologize for the lack of updates along the way.
Your feedback means a lot, and we’re already working on improving both our communication and delivery times so this doesn’t happen again. If you’d like to share your order details with us directly, we’ll make sure to look into this further and do what we can to make it right for you.
Amazing customer experience
Amazing customer experience! So helpful, supportive, and truly five-star service.
1 september 2025
Review zonder uitnodiging
Antwoord van Senarah
Thank you so much for your kind words. We’re really happy to hear you had such a positive experience with us. Our team always aims to be as helpful and supportive as possible, so it means a lot to know we could make things smooth for you. We truly appreciate your support and hope to serve you again in the future.
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