Arrived when said. Excellent price and sell by date on repashy gel. Will definitely buy again and see what else they have for my aquatics!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
First time buying from Serpentia and won’t be the last. Very good shopping experience, great price and very fast delivery. Even contacted me straight away when I made a mistake with my email that they... Toon meer
Bedrijf heeft geantwoord
Arrived in good condition, but didn’t pay full cost of shipping so I had to pay an extra fee to get it delivered from the local depot.
Bedrijf heeft geantwoord
Good website, easy to navigate, great price, very quick despatch and delivery service. Kept informed on the status of the order. Online shopping as it should be, thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Serpentia Pet Supplies is a UK specialist retailer of reptile supplies, fish food, lighting, heating, supplements and other essential pet care products. We focus on trusted brands, clear product information and dependable customer service.
Contactgegevens
Verenigd Koninkrijk
- serpentia-pet-supplies.uk
4,7
Uitstekend
48 reviews
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Antwoord van Serpentia Pet Supplies
Thanks for the great review, Claire — really pleased you were happy with the price and fast delivery. We really appreciate your feedback!
Excellent price and use by date
Arrived when said. Excellent price and sell by date on repashy gel. Will definitely buy again and see what else they have for my aquatics!
5 oktober 2026
Antwoord van Serpentia Pet Supplies
Thanks for the fantastic review, Lynda — we’re really pleased you were happy with the price, delivery and the use-by date on your Repashy gel. It’s great to hear you’ll be back, and we really appreciate your feedback!
All arrived on time and as expected
All arrived on time and as expected. Very happy. Thank you
6 augustus 2026
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Abi — really pleased everything arrived on time and exactly as expected. We really appreciate your feedback!
Great service fast delivery
Great service. First bulb came damaged then the sellers replaced it straight away.
30 september 2026
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Ilana — we’re very sorry again that the first tube arrived damaged, but really pleased we could get a replacement out to you quickly and put things right. We really appreciate your feedback!
Super fast shipping and exactly what I…
Super fast shipping and exactly what I ordered!!
26 september 2026
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Lynlyn — really pleased your order arrived so quickly and was exactly what you expected. We really appreciate your feedback!
First time buying from Serpentia and…
First time buying from Serpentia and won’t be the last. Very good shopping experience, great price and very fast delivery. Even contacted me straight away when I made a mistake with my email that they could not use. Very professional and easy to use their website. Thanks again. Will order again soon.
24 september 2026
Review zonder uitnodiging
Antwoord van Serpentia Pet Supplies
Thanks for the fantastic review! We’re really pleased your first experience with us was such a positive one and that we could quickly sort out the email issue for you. It’s great to hear you found the website easy to use and were happy with the prices and fast delivery. We really appreciate your kind words and look forward to welcoming you back!
Great Service, recommended.
Good website, easy to navigate, great price, very quick despatch and delivery service. Kept informed on the status of the order. Online shopping as it should be, thank you.
5 september 2026
Antwoord van Serpentia Pet Supplies
Thanks for the fantastic review, Simon — we’re really pleased you found the website easy to use and were happy with the price, quick dispatch and delivery, and order updates throughout. We really appreciate your feedback!
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Steven — really pleased you were happy with the prices and quick delivery. We really appreciate your feedback!
Great service and a great price.
1 september 2026
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Sheree — really pleased you were happy with both the service and the price. We really appreciate your feedback!
Good service
I liked the fact that the item came on time.
And that there was a lovely little note inside.
5 september 2026
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Donna — we’re really pleased your order arrived on time and that the little note inside was appreciated. We really appreciate your feedback!
Have purchased this item previousely…
Have purchased this item previousely and service and quality was excellent
3 september 2026
Antwoord van Serpentia Pet Supplies
Thanks for the great review, William — we’re really pleased you were happy with both the service and quality again. We really appreciate your continued support and feedback!
Fabulous service and quick delivery of…
Fabulous service and quick delivery of food for our flame crested gecko.
A new flavour for him to try of a food that is far better than any you can buy in a main stream pet store.
2 september 2026
Antwoord van Serpentia Pet Supplies
Thanks for the fantastic review, Rachel — we’re really pleased you were happy with the service and quick delivery. It’s great to hear we could help you find a new flavour for your flame crested gecko to try, and we really appreciate your kind words about the food range we stock!
Good price and speedy delivery!
11 augustus 2026
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Carol — really pleased you were happy with the price and speedy delivery. We really appreciate your feedback!
Great service and great prices…
I found the best price for my fish food with Serpentia Pet Supplies. Delivery was fast and the total cost was still less than buying through any other retailer.
8 augustus 2026
Antwoord van Serpentia Pet Supplies
Thanks for the fantastic review, Fiona — we’re really pleased you were happy with the price and fast delivery. It’s especially good to hear that the overall cost compared so favourably with other retailers. We really appreciate your feedback!
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Mrs W — really pleased you were happy with the service and prompt delivery. We really appreciate your feedback!
Had to pay extra fee due to unpaid postage costs
Arrived in good condition, but didn’t pay full cost of shipping so I had to pay an extra fee to get it delivered from the local depot.
27 juli 2026
Antwoord van Serpentia Pet Supplies
Thanks for bringing this to our attention, Matthew. We first became aware of the additional postage charge through your review and contacted you by email straight away so we could investigate and resolve it for you.
We have checked the order and confirmed that the parcel was correctly weighed and the appropriate Royal Mail postage was purchased. Thank you for subsequently providing the details of the surcharge — we have refunded the amount in full so that you are not left out of pocket, and we will take the matter up separately with Royal Mail.
We’re sorry for the inconvenience this caused and appreciate you giving us the opportunity to put it right.
Excellent speedy service
Excellent speedy service, kept me updated on my order, will definitely be ordering from here again, as well as recommending to other.
25 juli 2026
Antwoord van Serpentia Pet Supplies
Thanks for the fantastic review, Mr Smith — we’re really pleased you were happy with the speedy service and the updates throughout your order. We truly appreciate your recommendation and look forward to serving you again!
Antwoord van Serpentia Pet Supplies
Thanks for the positive review, Mr Deakin — we’re really pleased you were happy with the service, prompt delivery and fair pricing. We really appreciate your feedback!
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Christine — we’re really pleased you were happy with the communication, service and prices. We really appreciate your feedback!
arrived quickly
4 juli 2026
Antwoord van Serpentia Pet Supplies
Thanks for the great review, Geoff — really pleased your order arrived quickly. We really appreciate your feedback!
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