Service Direct Reviews 

Good compan

Did greaty glad to get more leads from you

Started off strong. Going on our 3rd month with service direct. Calls have been slowing down a lot.

I like the setup they have going on for them and the customer but the only thing I could complain about is I don't like the automatic payment no matter what.

Everyone is great to work with and there are many leads available.

Easy platform to navigate. Quality leads.Fair and honest review of non billable calls

Excellent service company

Best lead generation company

The majority of the leads are out of my scope of service, I have to re-ask for them to be reviewed. Quite a few of them were rejected and I have paid for leads that will never bear fruit.

I’m
Getting weird thermostat calls instead of install leads. Please call me.

Make leads exclusively for me and not for others as you claim. Not charge for leads that are 10 states over. I will give you credit the phone does ring from you guys but it’s mostly tire kickers or people not calling about the correct services and you still are charged $70 plus for a lead. If I’m going to be charged that much for a lead it better get a job because if I’m paying $350 for 5 leads and I charge $80 to a customer and only get one of those leads it’s not profitable. I would not recommend services to a small service company the corporate greed is showing

Responsive to our companies needs! Thank you!

We are a replacement window company. We also do Vinyl siding replacement. Not repairs or only one window

I can't recommend this company enough! Their business has been a game-changer for my business. I've consistently received high-quality leads that have helped me grow. The customer service is top-notch—always friendly and ready to assist with any questions. Plus, their prices are very reasonable, and I truly appreciate the transparency in their services. I’ve seen a fantastic return on investment, making it a win-win all around. If you're looking for reliable leads and great support, this is the place to go! Five stars! ⭐⭐⭐⭐⭐

It was a job that can’t be done by a plumber. We did get ahold of him, he was ready for service, so it was good in that aspect. But his leak was on the main water service before the meter or shut offs. That requires a shut down from the mobile home park directly. It’s a job that we are not allowed to do. If the leak was anywhere else on his system, I would have been very pleased with the lead and the willingness of the customer to get us out there

Worst company I have ever dealt with in the pay per call space. DO NOT WORK WITH THEM AS AN AFFILIATE!

Thank you to AO (they made me remove your name)., Customer Support Mgr! Your responses do far more to warn future customers of the type of service they can expect from your company than my review ever could. Doubling down on calling me a liar and your trying to spin stats in your favor speaks volumes. Doing it in an online forum is the icing on the cake. Bravo.
Using Service Direct is quite possibly the worst decision I have ever made in business. Exorbitant set up charge, poor leads, ridiculous robo-calls billed if not answered - even if they are verifiable.
We tried PPC and Marketplace leads - PPC results were awful - I was told there wasn't enough "search volume" in my area - as if the other 20 companies in my area and I didn't have enough demand for our services. Terrible decision. Proceed at your own risk.
6 months - 156 Leads, 6 Appointments Booked (due to the low quality of leads), 1 job (due to the low quality of the leads) -- many battles about what is billable or not.
EDIT - My previous review (from over a year ago) was censored by Google because it contained dollar amounts - which I explained to you. Maybe if you had called when I closed my account with Service Direct this could have been avoided.
But calling me and asking me to change my review a year after the terrible service was provided is arrogant at best. Maybe that explains the disconnect.
When you called me on the phone we spoke for nearly 12 minutes before I had to take a call with a client - a service your company was unable to provide - legitimate leads. I told you I had to take the call and you never tried to call back, you never tried to reach out via email...this is the lack-luster customer service I expect from Service Direct.
The idea that my review is inaccurate and the suggestion that I don't understand my account or billing is absurd and you should be ashamed for responding in this manner.
What you and anyone else thinking about using your service needs to understand is that I lost money using your service, I had to battle for credits on bad leads (sometimes I won and sometimes I paid), and your attempt to bribe me into trying your service again with the promise of no exorbitant start-up fee is disgusting.
Let the buyer beware!

Well I will say at first I was thrilled when I started with this company. My phone blew up after the storm came through. This being my first time using them I was not aware they would charge you for every lead even if it was a missed call. And I had calls coming in while I was taking a call from their service.

I was able to contest my bill from $20K in leads to $10k however there were still many that werent real leads and they wanted to charge me for them. I was basically told oh well, pay up.

This company will not negotiate with you.. their terms on what is billable and not billable are awful. If someone calls you and just wants info and not to schedule a visit, doesn't matter you will pay the full price.

My suggestion is to be cautious with them or avoid them all together. Otherwise get ready to hand over your pocket book for little return.

Horrible service called to close my account and they still send me invoices even though I cut ties with them months ago this is a scam and a waste of time