Liaised with the Customer Experience team throughout our order. The main person we dealt with was Joshua who was very good in terms of good communication and prompt updates. Overall a decent experien... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to use website with very good instructions about measuring. Good communication and predicted dispatch/delivery date accurate. Delivery arrived within given time slot. Not yet hung the blinds but... Toon meer
Bedrijf heeft geantwoord
Went onto John Lewis website wanted a blind. Was directed to Shade and Story. Ordering process simple and the blind arrived quickly, however it arrived damaged. USed Live chat, emailed customer serv... Toon meer
Bedrijf heeft geantwoord
We’ve used Shade & Story on two occasions now. The first order was for a roman blind and this time for a roller blind. Before we ordered the blinds we used the sample ordering service which is excelle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Shade & Story, we believe every window tells a tale. Our journey began with a simple mission: to craft bespoke blinds that don’t just dress your windows but transform your home. With over 40 years of expertise, we offer bespoke made-to-measure blinds and shutters. From precision craftsmanship to premium materials, every blind is designed to elevate your space and create a story that’s uniquely yours. We offer an incredible range of exquisite designs, including many from renowned interior brands. Proudly partnered with John Lewis, we’re committed to quality and exceptional service every step of the way—from inspiration to installation.
Contactgegevens
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Verenigd Koninkrijk
- 01615241188
- customerservice@shadeandstory.co.uk
- shadeandstory.co.uk
4,0
Goed
464 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very satisfied
Blinds came on time and were exactly as ordered. They were easy to install. Quality seems to be good so very satisfied.
8 januari 2026
Antwoord van Shade & Story
Hi David,
Thank you for your great review.
We’re really pleased to hear that your blinds arrived on time, matched your order perfectly, and were easy to install. It’s also wonderful to know you’re happy with the quality.
If you need anything in the future, we’re always here to help.
Kind regards,
The Shade & Story Team
Katie was super quick to help and fixed…
Katie was super quick to help and fixed the problem without need for more parts
Thank you
27 januari 2026
Review zonder uitnodiging
Antwoord van Shade & Story
Hi Jane,
Thank you for your lovely review.
We’re so pleased to hear that Katie was able to help quickly and resolve the issue without needing any additional parts. We’ll be sure to pass your kind words on — she’ll really appreciate it.
If you ever need anything else, we’re always here to help.
Kind regards,
The Shade & Story Team
Replacement parts sorted
I ordered the twist fit blinds that didn’t stay up. I realised a year later and asked for new fittings. Ellie managed to get a replacement screw-in fitting sent out, which now work great. I’m very happy with the support I received.
23 januari 2026
Review zonder uitnodiging
Antwoord van Shade & Story
Hi George,
Thank you for your review.
I’m really glad to hear that Ellie was able to arrange the replacement screw‑in fittings for you and that your twist‑fit blinds are now working properly. It’s great to know you’re happy with the support you received.
If you ever need anything else, we’re always here to help.
Kind regards,
The Shade & Story Team
Antwoord van Shade & Story
Hi Nigel,
Thank you so much for your lovely review.
We're really pleased to hear your blinds arrived quickly, were easy to fit, and that you’re happy with everything.
If you ever need anything else, we’re always here to help.
Kind regards
The Shade & Story Team
Still don’t have the blinds
I ordered 3 blinds for my bifold doors. A parcel arrived but it was just the blinds and no fittings. It took me several days to get through to someone on the phone when it became apparent that the courier had lost the missing parcel. 10 days later, I’m still waiting for them to either refund me or get the missing parts to me.
11 januari 2026
Antwoord van Shade & Story
Dear Penny,
Thank you for your review, and please accept our apologies for the inconvenience caused.
I understand that the missing fittings have now been received, and I’m glad this has finally been resolved for you.
If there’s anything further you need, we’re here to help.
Kind regards
The Shade & Story Team
As a blackout blind it is not very…
As a blackout blind it is not very blackout. The fittings on the wall don’t allow the blind to reach wall to wall and let in light either side. Disappointed.
11 januari 2026
Antwoord van Shade & Story
Dear Charlotte,
I’m sorry to hear you’re disappointed with the light seepage you’re experiencing.
Our blackout fabrics are designed to block out light from the fabric itself; however, as noted in the product specifications, “Our blackout fabrics are designed to block the light, however please note depending on the system type chosen and measurements selected some light may get through.”
Light gaps can occur due to the fitting style and how the blind is mounted, and I understand how frustrating this can be when you’re expecting a full blackout effect.
Kind regards,
The Shade & Story Team
Extremely fast delivery
Extremely fast delivery. New blinds are well made and look great. Will use again.
7 januari 2026
Antwoord van Shade & Story
Hi Caroline,
Thank you for the great review.
We're really glad to hear your blinds arrived quickly, are well made, and look fantastic. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
The Shade & Story Team
Excellent service
Excellent service, excellent product and
very quick delivery.
What more can one say. Get your order in, you won’t be disappointed.
5 januari 2026
Antwoord van Shade & Story
Hi Christine,
Thank you for the fantastic review.
We're delighted to hear you’re happy with the service, blinds, and speedy delivery. Your recommendation means a lot to us — we're so glad you weren’t disappointed.
Kind regards,
The Shade & Story Team
Very good price for good quality blinds…
Very good price for good quality blinds compared to other suppliers, cooperative customer service
1 december 2025
Antwoord van Shade & Story
Hi Amro,
Thank you for your 5 star review.
We are pleased that you love your blind and the quality.
Kind regards,
The Shade & Story Team
Information re product and appropriate…
Information re product and appropriate delivery
3 december 2025
Antwoord van Shade & Story
Hi Michael
Thank you for your 5 star review.
I am glad we were able to provide you with all the information you required
Kind regards,
The Shade & Story Team
Really nice product.
25 november 2025
Antwoord van Shade & Story
Hi Robert
Thank you for your 5 star review.
We are thrilled that you like the product.
Kind regards,
The Shade & Story Team
Perfect fitting and delivery on time
Perfect fitting and delivery on time. Great customer services
5 december 2025
Review zonder uitnodiging
Antwoord van Shade & Story
Hi Magnolia,
Thank you for your review.
Kind regards,
The Shade & Story Team
Very efficient service
Very efficient service - shame you cannot use JLP vouchers to purchase despite John Lewis exclusivity!
30 november 2025
Antwoord van Shade & Story
Hi,
Thank you for your 5 star review.
When buying Direct through Shade and Story you are agreeing to our T&C's and payment method. There is the option to go via John Lewis measure and install service which is purely with JL and as such I believe you can use vouchers with them, as it is all the same company.
Shade and Story do trade as a separate company from John Lewis, and we only associated with them,
Kind regards,
The Shade & Story Team
Chaotic website advising two weeks to…
Chaotic website advising two weeks to manufacture, then advised it was made in one day with delivery when we were away.
No response to request to change delivery until after it was delivered.
Misleading from prices on website, actual price up to 4 times more for the smallest blind.
Blind was well packed and of good quality, hence 3 stars.
26 november 2025
Antwoord van Shade & Story
Dear Bryan,
Thank you for your feedback.
We’re glad you’re happy with the quality of the blind, and we’re sorry for the confusion around manufacturing times, delivery, and pricing. Your comments are helpful, and we’ll review these areas to improve the experience for future customers.
Thank you for taking the time to share your thoughts.
Kind regards,
The Shade & Story Team
Five stars for the product and service
Five stars for the product and service: exact size; nice fabric; colour as sample; came quickly. Deducted one for poor instructions.
28 november 2025
Antwoord van Shade & Story
Hi Helen,
Thank you for your review.
We’re really pleased to hear you’re happy with the product, size, colour, and delivery speed. We appreciate the feedback about the instructions too — we’re always working to make these clearer, so your comments are very helpful.
Thanks again for choosing us.
Kind regards
The Shade & Story Team
Would reommend
Communication is good. You get exactly what you order, to the exact mm dimension. Good range of fabrics and designs.
21 november 2025
Antwoord van Shade & Story
Hi JB,
Thank you for your review.
We are pleased to hear you love the range as much as we do.
Kind regards,
The Shade & Story Team
Antwoord van Shade & Story
Hi,
Thank you for your 5 star review.
We are thrilled that you are happy with your blind.
Kind regards,
The Shade & Story Team
Good product hopeless communication
At no point did you contact me to say when my blinds would be delivered. I arrived home after being abroad to find the package left at my door. This was the same last time as well.
The quality of the goods is very good by communication is non existent.
25 november 2025
Antwoord van Shade & Story
Dear Mary,
Thank you for your review, and we’re glad to hear you’re pleased with the quality of your blinds.
We’re very sorry for the lack of delivery communication — this isn’t the experience we want for our customers, especially when you’re away from home. Your feedback is really helpful, and we’ll be reviewing our notification process to prevent this happening again.
Thank you for bringing this to our attention.
Kind regards,
The Shade & Story Team
Antwoord van Shade & Story
Hi Geraldine,
Thank you for your review.
Kind regards,
The Shade & Story Team
Antwoord van Shade & Story
Dear Alkesh,
Thank you for your feedback.
We’re sorry to hear that you found the instructions difficult to follow. This isn’t the experience we want for our customers, and we really appreciate you letting us know.
We’ll review the instructions to see how we can make them clearer. If you’d like help with installation, our team is always happy to assist.
Kind regards,
The Shade & Story Team
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