Liaised with the Customer Experience team throughout our order. The main person we dealt with was Joshua who was very good in terms of good communication and prompt updates. Overall a decent experien... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to use website with very good instructions about measuring. Good communication and predicted dispatch/delivery date accurate. Delivery arrived within given time slot. Not yet hung the blinds but... Toon meer
Bedrijf heeft geantwoord
Went onto John Lewis website wanted a blind. Was directed to Shade and Story. Ordering process simple and the blind arrived quickly, however it arrived damaged. USed Live chat, emailed customer serv... Toon meer
Bedrijf heeft geantwoord
We’ve used Shade & Story on two occasions now. The first order was for a roman blind and this time for a roller blind. Before we ordered the blinds we used the sample ordering service which is excelle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Shade & Story, we believe every window tells a tale. Our journey began with a simple mission: to craft bespoke blinds that don’t just dress your windows but transform your home. With over 40 years of expertise, we offer bespoke made-to-measure blinds and shutters. From precision craftsmanship to premium materials, every blind is designed to elevate your space and create a story that’s uniquely yours. We offer an incredible range of exquisite designs, including many from renowned interior brands. Proudly partnered with John Lewis, we’re committed to quality and exceptional service every step of the way—from inspiration to installation.
Contactgegevens
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Verenigd Koninkrijk
- 01615241188
- customerservice@shadeandstory.co.uk
- shadeandstory.co.uk
4,0
Goed
464 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very quick and efficient service
12 maart 2026
Antwoord van Shade & Story
Hi Carole,
Thank you for your review! We’re really pleased to hear that you found our service quick and efficient. Providing a smooth, hassle‑free experience is always our goal.
Thanks again for choosing Shade & Story — we’re here if you need anything in the future.
Kind regards,
The Shade & Story Team
Poor fittings
The blinds are good but the metal clips used to attach the blinds to the ceiling/wall are difficult to use and poor. The are just thin sprung metal and the instructions provided severely underestimate the task of attaching the blinds to these clips when they are in place.
18 maart 2026
Antwoord van Shade & Story
Dear Graham,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the blinds themselves, but we’re sorry to learn that the fitting clips and installation process did not meet your expectations.
We appreciate you highlighting your concerns regarding the metal clips and the clarity of the instructions. We understand how frustrating this can be, especially when fitting should be straightforward. Please accept our apologies for the inconvenience caused.
Your comments will be passed on to our product team for review so improvements can be considered going forward. If you would like any additional fitting guidance or support, our customer care team would be more than happy to help.
Kind regards,
The Shade & Story Team
Blinds look fab
Guidance on measurement was excellent and the blinds fit perfectly and look great
2 maart 2026
Antwoord van Shade & Story
Hi Lynette,
Thank you so much for your lovely review.
We’re delighted to hear that our measuring guidance was helpful and that your blinds fit perfectly and look fantastic.
Thank you again for choosing Shade & Story — if you ever need any help in the future, we’re always happy to assist.
Kind regards,
The Shade & Story Team
Blind faith
Spoke to them, they were helpful. Ordered samples which came in short order. Ordered blinds which are now up. Quality is great. Happy all round. Five stars
4 maart 2026
Antwoord van Shade & Story
Hi Zach,
Thank you so much for your five‑star review.
We’re really pleased to hear that you found our team helpful, that the samples arrived quickly, and that you’re happy with the quality of your blinds now they’re installed.
It’s great to know you had a smooth experience from start to finish and that everything met your expectations. Thanks again for choosing Shade & Story — we truly appreciate your support.
Kind regards,
The Shade & Story Team
Lovely vertical Blinds. Quick and reliable service
Quick and reliable service. Very easy to contact by phone to ask for a minor alteration to my order.
Kept well informed by e mail as to progress and delivery and they arrived on the day I was advised.
Vertical blinds very well made and easy to install.
25 februari 2026
Antwoord van Shade & Story
Hi Mary-Louise,
Thank you so much for your lovely review! We’re delighted to hear that you found our service quick and reliable, and that it was easy to get in touch with the team to make a small alteration to your order.
It’s great to know you felt well informed throughout the process and that your vertical blinds arrived exactly when expected. We’re also really pleased to hear that you found them well made and straightforward to install.
Thank you again for choosing Shade & Story — if you ever need anything in the future, we’re always happy to help.
Kind regards,
The Shade & Story Team
On the whole the service was very good
On the whole the service was very good. Initially, they were very quick to send samples of materials and to give advice over the phone about installation. The delivery was satisfactory but not made quite as swiftly as initially promised. However, installation was very straightforward and I am very pleased with the end result.
19 februari 2026
Antwoord van Shade & Story
Hi Graham,
Thank you very much for your thoughtful review.
We’re really pleased to hear that you found our sample service helpful and that our team were able to give clear installation advice over the phone. It’s great to know the installation itself went smoothly and that you’re happy with the final result.
We’re sorry the delivery took a little longer than originally indicated — we appreciate your patience, and your feedback helps us continue improving our service.
Thank you again for choosing Shade & Story. If you need anything at all in the future, we’re always here to help.
Kind regards
The Shade & Story Team
Antwoord van Shade & Story
Hi Colette,
Thank you for your review.
We’re really pleased to hear that you found our service efficient and that you’re happy with the quality of your blinds. It’s great to know everything met your expectations.
Thanks again for choosing Shade & Story — if you ever need anything else, we’re always here to help.
Kind regards
The Shade & Story Team
Great product (Sanderson fabric) and…
Great product (Sanderson fabric) and delivered quickly.
19 februari 2026
Antwoord van Shade & Story
Hi Keith,
Thank you for your review.
We’re really glad to hear you’re pleased with your Sanderson fabric blinds and that delivery was quick and smooth. It’s great to know the product met your expectations.
Thanks again for choosing Shade & Story — if you ever need anything else, we’re always here to help.
Kind regards
The Shade & Story Team
Good quality blinds arrived on time …
Good quality blinds arrived on time without any issues. Well done.
17 februari 2026
Antwoord van Shade & Story
Hi Monica,
Thank you for your review.
We’re really pleased to hear that your blinds arrived on time and that you’re happy with the quality. It’s great to know everything went smoothly from start to finish.
Thanks again for choosing Shade & Story — we appreciate your feedback and are here if you ever need anything else.
Kind regards
The Shade & Story Team
Outstanding Service and Dedicated Support
The team is highly professional, responsive, and truly committed to customer satisfaction. Their support staff handled my queries efficiently and ensured everything was resolved smoothly. It’s clear that they value their clients and strive for excellence in every interaction.
6 februari 2026
Antwoord van Shade & Story
Hi Vladimir,
Thank you so much for your outstanding review.
We’re thrilled to hear that you found our team professional, responsive, and fully committed to supporting you throughout your experience. Ensuring every customer feels valued and well looked after is incredibly important to us, so your feedback truly means a lot.
We’re delighted that your queries were handled smoothly and that the process felt seamless from start to finish. Thank you for recognising the team’s dedication — they’ll be so pleased to hear your kind words.
Thanks again for choosing Shade & Story. If you ever need anything in the future, we’re always here and happy to help.
Kind regards,
The Shade & Story Team
Excellent Quality & Service
Love our vertical blinds. Excellent quality and quick service. Easy to hang. We choose chainless - we have a nosy spaniel! - and they hang beautifully and are very responsive to movement caused by our inquisitive dog
16 februari 2026
Antwoord van Shade & Story
Hi Sheena,
Thank you so much for your fantastic review.
We’re delighted to hear how much you’re loving your new vertical blinds. It’s great to know the quality, quick service, and easy installation all hit the mark for you.
Choosing chainless was a brilliant decision — especially with a nosy spaniel in the house! We’re so glad to hear the blinds hang beautifully and move smoothly, even with a curious pup investigating.
Thank you again for choosing Shade & Story. We really appreciate your feedback and are here anytime you need us.
Kind regards
The Shade & Story Team
Good night's sleep again
Easy to order. Fast delivery.
Easy to install. Easier to sleep without any light peering through.
Very happy with my purchase.
6 februari 2026
Antwoord van Shade & Story
Hi James,
Thank you so much for your lovely review.
We’re thrilled to hear that ordering was easy, delivery was fast, and installation was straightforward — that’s exactly the experience we aim to provide.
And even better, we’re so glad your new shade is giving you the dark, peaceful sleep you were hoping for. No light peeking through makes all the difference.
Thank you again for choosing Shade & Story.
We’re really happy you’re enjoying your purchase, and we’re here anytime you need us.
Kind regards,
The Shade & Story Team
Great service & product.
11 februari 2026
Antwoord van Shade & Story
Hi Sandra,
Thank you so much for your review.
We’re delighted to hear that you’re pleased with both the service and the product. Your feedback means a lot to us.
Thanks again for choosing Shade & Story — if you ever need anything else, we’re always here to help.
Kind regards,
The Shade and Story Team
Really disappointed
Really disappointed, we were subject to serious delays and had to make a huge compromise and change colour choice after being threatened with a further delay of an extra 2 months. John Lewis have just been to install them and one window can't be fitted as they were manufactured to the wrong size. 16 chains are the wrong length and I'm quite shocked at the lack of bracket covers as the images on the website don't show the huge ugly brackets that the double rollers sit on.
20 februari 2026
Review zonder uitnodiging
Wide roller blinds are slightly sagging.
Two of the roller blinds are 188cm wide. When the blinds are pulled down there is a distinctive 'V' shape from each top corner to the central point. So the roller is not quite strong enough to support the width of the material.
3 februari 2026
Antwoord van Shade & Story
Dear Christine,
Thank you for taking the time to leave your review.
We were sorry to learn of your initial concerns regarding the appearance of a "V" shape across your wider roller blinds. However, we're delighted to understand that this has now settled and that you are happy with the finished appearance of your blinds.
Thank you for your patience while the blinds settled into place. We hope you enjoy them for many years to come, and if we can assist with anything further, please don't hesitate to get in touch.
Kind regards,
The Shade & Story Team
Good service
Good service - samples sent quickly and then
relatively easy to make own measurements and fit blind following instructions.
24 januari 2026
Antwoord van Shade & Story
Hi Sandie,
Thank you for your review.
We’re really pleased to hear that your samples arrived quickly and that you found the measuring and fitting process nice and straightforward with our instructions.
If you need anything else at all, we’re always here to help.
Kind regards,
The Shade & Story Team
Leckford Trees for a north facing bedroom
The blinds were delivered, carefully packaged and in excellent condition. The measurements were exactly as submitted and both blinds fit perfectly.
24 januari 2026
Antwoord van Shade & Story
Hi Penelope,
Thank you so much for your lovely review.
We're delighted to hear that your blinds arrived carefully packaged, in perfect condition, and made exactly to the measurements you provided. It’s great to know they fit perfectly — that’s exactly the experience we aim to deliver.
If you ever need anything else or have another space in mind for new blinds, we’d be more than happy to help again.
Kind regards,
The Shade & Story Team
Antwoord van Shade & Story
Hi Clare,
Thank you so much for your review.
We’re delighted to hear that you found the ordering process simple and that you’re happy with the product. That’s exactly the experience we aim to deliver.
If you need anything else in the future, we’re always here to help.
Kind regards,
The Shade & Story Team
Antwoord van Shade & Story
Hi Mark,
Thank you for your review.
We’re really pleased to hear that you’re happy with the quality of your blinds and found them easy to install. If you need anything else in the future, we’re always here to help.
Kind regards,
The Shade & Story Team
good product
9 januari 2026
Antwoord van Shade & Story
Hi Alison,
Thank you for your review.
We’re really glad to hear you’re happy with the product. If you need anything else or have any questions, we’re always here to help.
Kind regards
The Shade & Story Team
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