I’ve used a fair few staircase component companies, that was until I started using shaw Stairs. The service is second to none and the way they operate is fantastic. Communication skills are more than... Toon meer
Bedrijf heeft geantwoord
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Ordering was easy online, once I found what I wanted. Quick turnaround on manufacturing and well wrapped up and protected from the vagrancies of Royal Mail delivery staff! Liked that as my product was... Toon meer
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My builder recommended Shaw Stairs and I’m so pleased he did. Chris is friendly and helpful and extremely knowledgable about his craft. He went through the process with us, advising on different style... Toon meer
Bedrijf heeft geantwoord
Delivered well packed, i love my new banister , could have done with a few feet extra in spacers to get same space size between spindles, just needed a little sanding as it was a bit sharp on the spi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We are a family run business that manufacture the highest quality staircase components and bespoke designs. Established since 1999 and with over 33 years experience, we are a leading online supplier of some of the most modern and traditional staircase spindles parts in the UK, with unrivalled experience with domestic and commercial staircases and stair banister renovations. Here at Shaw Stairs, we work with you to figure out your preferences and design a style to create a staircase or handrail balustrade to your requirements. We are a Nationwide Stair Parts supplier delivering staircase parts to Carpenters, Joiners and the General Public. Order Online for all the latest stair parts today!
Contactgegevens
Unit 4-5 Apollo Park, B79 7TA, Tamworth, Verenigd Koninkrijk
- 0182754988
- info@shawstairs.com
- shawstairs.com
4,8
Uitstekend
82 reviews
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Unprofessional Company
Unprofessional Company
What they fail to tell you when you place an order is that if you are having bespoke items they will not return them. We received awful newel posts and we sent them back. We no longer have the items and have not received a refund. Not even an attempt from the company to get this resolved. They haven't even had the decency to return the items to us. Conveniently when the order was placed according to them they couldn't process my card payment so I was asked to do a bank transfer. According to my bank this is quite common for some companies to do this, if you have made a bank transfer the bank cannot get involved to dispute it. ABSOLUTELY SHOCKING
24 januari 2019
Review zonder uitnodiging
Antwoord van Shaw Stairs Ltd
Dear Parminder
We are sorry to hear that you are not happy with the items which you received but unfortunately as you ordered square newel posts this is what we then supplied you with, had you asked for these to be chamfered we would have happily obliged. Prior to this we had also sent you a copy of our terms and conditions which states that bespoke items cannot be returned as we are unable to resell these as they have been made to your specific requirements. We also informed you of this before you returned the items and made you aware that we could only refund the standard items which was processed in full on receiving these items. We also offered to send the items back to yourself however you would have had to cover the postage costs but we never heard anything back from you until now. We could not process your card payment as it was a security code match only and this can therefore mean it is a fruadulant transaction so we have to take precautions to avoid any issues and you offered to make a bank transfer to avoid delaying your order, we take card payments on a daily basis and never push bank transfers onto our customers unless this is their preferred payment method.
Regards Shaw Stairs Team
An absolute pleasure to deal with!
An absolute pleasure to deal with! Quality products for a decent price, speedy delivery and efficient customer services. What else do you need?
29 juni 2018
Review zonder uitnodiging
Antwoord van Shaw Stairs Ltd
Good afternoon Mr Young
Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the products and service which you reveived.
Kind regards
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