Ship.com Reviews 

422
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I have been with Ship.com since 2017 when they were Zensales! Ship is very reliable, easy to use & customer service is very quick when there is an issue. Lexie responds to emails very quick! Posta... Toon meer

Beoordeeld met 5 van de 5 sterren

I use Ship.com multiple times a week to mail packages to friends/family and sometimes customers. I've been using it for over 4 years and I can say the pricing is as good as other mailing programs, bu... Toon meer

Beoordeeld met 5 van de 5 sterren

I love using Ship.com. It’s so nice that all my orders transfer automatically because it makes purchasing and printing labels very easy. I also really appreciate the marketing features available. I us... Toon meer

Beoordeeld met 4 van de 5 sterren

Easy to use, discounted shipping rates, tracking! Love using this service, especially because it syncs with square!! I do have a handful of packages that have been delivered that still show as “in tra... Toon meer

Bedrijfsgegevens

  1. Verzendservice

Geschreven door het bedrijf

Ship.com is shipping software for online sellers. We are not affiliated with Shipt (shipt.com), the same-day delivery and grocery shopping app — if that's what you're looking for, you're in the wrong place. Shipping Made Simple. Growth Made Smarter. Ship.com is a shipping platform built for online businesses selling on Shopify, eBay, Walmart, TikTok and other online stores. More than 10,000 businesses already use it to connect their store, print labels in a few clicks, and get orders out the door without the manual back-and-forth of comparing rates and re-entering addresses. UPS and USPS rates are discounted up to 89%, so shipping costs don't eat into your margin as you grow. Our newest addition is Ship AI, a proactive AI shipping manager that scans incoming orders, recommends shipping decisions, and gets them ready to ship before you even open your queue — while keeping approval over anything that spends money in your hands. It's built specifically for shipping, not bolted on as a general-purpose chatbot. Ship.com is built around more than just getting a package out the door. Built-in rewards and email marketing tools help you turn a one-time buyer into a repeat customer, and free pickup means one less trip standing in a carrier line. Commit annually and lock in 25% off, or start with a free trial — no credit card required, and no demo required either, because you'll see the difference from your first shipment. Ship.com was founded by someone who spent 20+ years building shipping and logistics software, including founding Webgistix before its acquisition by Rakuten. That background shows up in how support works here: when you need help, a real person walks you through it. It's part of why sellers consistently rate Ship.com highly on Trustpilot.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

422 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,6

Alle reviews

(422)

21 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I've been using this shipping platform…

I've been using this shipping platform for almost 3 years now. I love the ability to connect to other platforms and have them interact with shipping details. This ability saves me so much time. Additionally, I've found the customer service to be very helpful. I've even had scenarios where they have proactively reached out to me to provide tips on saving money.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They suck they was taking money from me…

They suck they was taking money from me even after I canceled my 3 day trial period. So I’d advise you to contact them to make sure they got the cancellation because I don’t check bank statements and they’ve been charging me since May and telling me they can’t issue me a refund that’s BULLSHIT

2 december 2024
Review zonder uitnodiging
Logo Ship.com

Antwoord van Ship.com

Robert,

We've confirmed your Ship.com subscription is now canceled. Our team has reviewed your account history from May 2024 and has reached out to you directly regarding the charges you've mentioned.

For all customers: Ship.com offers a 14-day free Executive trial with no credit card required to sign up - a payment method is only needed when purchasing shipping labels. The Ship subscription trial provides full access to premium shipping features during the trial, and if you continue using Ship.com afterward, you'll automatically transition to the Executive subscription or downgrade to a Growth or Starter plan.

Ship.com believes in freedom and flexibility - you can cancel your subscription anytime with no strings attached through:

Your account settings
help@ship.com if you need assistance
Our customer support team

We appreciate you bringing your challenges in cancelling your account to our attention and helping us improve our service.

Beoordeeld met 5 van de 5 sterren

Ship.com treats their customers right …

When I had a missing package I was not sure what to do so I emailed Ship.com They responded to my email very quickly and explained to me who to contact (USPS) and gave me the website. The information I was given really got the ball rolling My package was located and is arriving today. I really appreciate helpful people. Thank you

23 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

s#$@ customer service huh…

Order order to order that says was claim never got shopped never got delivered call 20 minutes after order was supposed to be delivered and they just asked me if I wanted to reschedule it and then just apologized and that was it that's terrible customer service terrible in general.

29 juli 2023
Review zonder uitnodiging
Logo Ship.com

Antwoord van Ship.com

Hi Angie! Would you please reach out to help@ship.com so we can resolve this? It looks like you are not in our system as a Ship.com shipper so we want to make sure that you are speaking to the right person and get this issue fixed for you as soon as possible. Thank you!

Beoordeeld met 5 van de 5 sterren

Efficient and time saving tool!

I've been using ship.com to ship all my online boutique orders for a few years now. I love that it's integrated with my invoicing system so that when an invoice is paid I can simply click to purchase postage and ship it. It's also really simple to give someone a custom quote for shipping if needed.

15 januari 2023
Beoordeeld met 5 van de 5 sterren

User Friendly and Fantastic for Everyone!

I use Ship.com multiple times a week to mail packages to friends/family and sometimes customers. I've been using it for over 4 years and I can say the pricing is as good as other mailing programs, but honestly the best part is how easy it is to use. It integrates to my invoicing system and has so many personalizable features. Truly an awesome program and I recommend it to any small-business owner!

13 januari 2023
Beoordeeld met 5 van de 5 sterren

Small business essential

I've been using ship.com for years to ship items to my customers. The platform is very user friendly, and the rates are great. I also like that the site makes it very easy to keep track of shipping charges for the year so that I can easily calculate the information that I need come tax time. If you are a small business owner, I highly recommend ship.com for your shipping needs.

29 januari 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Given inaccurate information

I have been using ship.com for about 2 years. When I set up my billing I was not able to attach my bank account due to an error in their system. At that time I was advised I could add a balance (which you are required to do if you don't have your banking attached to the account) and that I could be refunded at anytime in the future that I no longer wished to use their services. I tried to get my money back and was informed that I could only be refunded for up to 6 months from the initial payment. Now I am stuck using their services until my money runs out when other companies have much lower shipping rates.
I gave 2 stars because even though I had this issues and their rates are higher than done other websites I do find the system easy to use and navigate and it connects with square.

3 januari 2023
Review zonder uitnodiging
Logo Ship.com

Antwoord van Ship.com

Hi Alicia, My sincerest apologies for your experience with this. We can guarantee that we have the absolute lowest shipping rates available, so we would be happy to answer any questions you have on this. Please reach out to help@ship.com to resolve the issue around your account balance and linking your bank account. Happy to help!

Beoordeeld met 5 van de 5 sterren

I love this shipping company

I love this shipping company. They have answered so many of my questions and helped me in such a positive way. Makes it easy to run a business from home. Thank you for all that you do!!

6 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic shipping company

This shipping is the best one I've found. They make it so easy to run my business from home!
If I have a question, the live chat is amazing. There was a time I entered the incorrect weight and my customer still got their package and the difference just came out of my account on file.

22 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to use

Easy to use, and so worth it for the discounted shipping rates. My friends always ask me to ship things for them instead of going to the post office. 😅❤️

16 januari 2023
Review zonder uitnodiging

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