shipcanada.ca Reviews 38

I had a very frustrating experience with Ship Canada. We reached out to ship a large box—something that is routinely handled by other logistics companies without issue. Initially, they sent a quote fairly quickly, but from that point on, everything went downhill.

The communication became increasingly difficult, and dealing with their office was extremely frustrating. The logistics coordinator in particular was rude and completely unhelpful. Rather than working with us to find a solution, they showed no interest in accommodating the shipment.

The box in question granted was about 180 lbs—something we regularly ship and receive with other carriers. Despite this, they insisted it wasn’t shippable and ultimately told us to go elsewhere. After wasting three days going back and forth, we were left with no solution and a lot of lost time.

If ship canada was looking at ways to improve, my feedback would be,
Customer service training for your logistics coorindators
Look at adding value, being rude and unhelpful to a customer ensures they never come back a second time, even if you were not able to ship the item, perhaps you could make recommendations for them to how they could - you are a shipping coordinator therefore people look to you as an expert in your industry, you didnt convey that in this situation at all, a customer will always come back if you were unable to provide a service but offered killer customer service, this experience ensured that I will never return.

For customers looking for large freight options in Canada I would strongly recommend looking at other companies like Fastfrate, ACE Couriers, or DelGate Logistics instead of wasting your time and money with Ship Canada.

Quick reply, good support

It was a great experience and was very fast and easy!

My initial request was responded to almost immediately. As a first timer employing this service, it was very simple with clear communication. Christine was a pleasure to work with.

It was my first time using ShipCanada and Anastasiia made the process very simple. The pricing was excellent and so was the customer service. The website was also very user friendly and made creating the shipment very simple. I would definitely use ShipCanada again.

Brandon was amazing, like a dream.

Great faster than expected and by far the best rates

Very responsive and efficient ! Great Service

Great service from Christine, we will contact her back for more shipments.

Anastasia was very helpful to me. This is my first time to ship from Canada to the US and she walked me through many steps that were confusing to me. I can’t recommend her any higher!

Brandon was really helpful, as this was our first time shipping internationally and he made it great.

Anastasiia was very helpful with my questions about getting my shipment ready for my Ontario to BC move and the shipment arrived safely to the destination. Would recommend ShipCanada to others planning a budget-friendly long-distance move.

Very easy to deal with, great price and easy communication!

Christine at ShipCanada was awesome! Super easy booking, great communication. The was never any questions on my end.

Christine was extremely helpful, and everything went smoothly and quickly.

Cheapest shipping around and it got done in good time. No complaints. Will be my go to company for all of my shipping needs going forward. Would recommend to a friends or anyone that asked, and will be using again.