Shipbymail Reviews 588

This was my first time using a forwarding service and I am very satisfied.

Living in France, I had my package delivered to their warehouse in Canada before having it forwarded to me. Everything went perfectly.

The package was processed quickly, very well protected with double packaging, and I was able to track the entire delivery without any issues.

I chose Canada Post for international shipping, and everything went smoothly on that side as well.

The customer service is responsive, very human and genuinely kind, which is very reassuring for a first experience.

Regarding delivery in France, I only had to pay €28 in fees upon arrival, which is completely normal and has nothing to do with ShipByMail. My purchase was under €150, so everything went smoothly.

I highly recommend them and will definitely use their service again for future purchases in Canada.

Take care and thank you again!

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Première fois que j’utilise un service de réexpédition et je suis très satisfait.

Habitant en France, j’ai fait livrer mon colis dans leur entrepôt au Canada avant de le faire réexpédier chez moi. Tout s’est parfaitement déroulé.

Le colis a été traité rapidement, très bien protégé avec un double emballage, et j’ai pu suivre toute la livraison sans problème.

J’ai choisi l’envoi via la poste canadienne pour l’international, et tout s’est très bien passé à ce niveau également.

Le service client est réactif, très humain et vraiment gentil, ce qui est très rassurant pour une première expérience.

Concernant la livraison en France, je précise que je n’ai eu que 28€ de frais à payer à l’arrivée, ce qui est tout à fait normal et n’a rien à voir avec ShipByMail. Mon achat étant inférieur à 150€, cela s’est fait sans problème.

Je recommande sans hésiter et je repasserai par eux pour mes prochains achats au Canada.

Prenez soin de vous et encore merci !

Great packing and great communication. Used DHL and order received my order the very next day.

Had a positive experience using the chat feature to obtain a shipping quote.

I had a great experience with ShipByMail. They helped me purchase an item from Canada and delivered it successfully. The process was smooth, and I’m very happy with the outcome.

Thank you for your service—I would use them again.

This service was fast, reliable, and it was very clear where my package was in the process. It was a fragile item, so they took care of it very well and it arrived in perfect shape. I would absolutely use this service again!

Great customer service! I'd accidentally shipped it to my old address and they were so quick to reply by email and assure me they would send it to my actual address. Super fast and easy to do it this way. It's my second time and I'll keep doing it! Thank you all!

This year I had to order a medical device from Europe that couldn’t be directly sent to the US. I found out about Ship By Mail on Reddit they were perfect for my situation. It’s free to join and you don’t pay until they ship the item to your home. I like how you get your own personal suite address. Shipping rates are very reasonable and they are super fast to ship once your package arrives. Their customer support is fantastic. Very fast to respond to questions and are patient, friendly and knowledgeable. I highly recommend Ship By Mail if you are needing a Canadian shipping intermediary.

I had a great experience working with Lucas from ShipByMail. He was extremely detailed, patient, and always made sure to follow up every time I left a voicemail, he called me back promptly.

It’s rare to find that level of reliability and customer service these days. Lucas made the entire process smooth and stress-free.

Highly recommend ShipByMail to anyone looking for dependable and professional service.

very prompt and straight forward, helped me with all my questions and got my order successfully processed!

HELP! NO RESPONCE TO 8 requests! 1) they overcharge me $140 for shipping of one small set of coasters CA to USA ; 2) overcharge me for "duty" that does not even apply on used coaster set; 3) send item in a way it get damaged and now 1 WEEK OF CALLS AND EMAILS ASKING FOR INSTRUCTIONS ON FILING INSURANCE CLAIM - Crickets! NOone responds to calls or emails! ANYONE THERE??? RESPOND PLEASE!!! ORDER TRACKING NBR - as no way to find any other info on your site - Tracking Number: CH499431305CA

The custom service is really good, answered all my question, and provided the quote right away!

they lost my package how is it possible to buy a cellphone that has a seal but only the box arrived, they received my package on March 13, on March 18 they said only the box arrived and what's funnier is they told me to pay for the empty box to be sent to me

After I had many issues with Shipbymail when I ordered some athletic clothes from a company in Canada, they took care of a lost package, and missing items I ordered. It took more than 4 months to solve the all issues, but I happily have everything I needed. Thank you.

This was seamless and no tricks!

I wanted the hilo continuous blood pressure monitor that is not yet available in the us. I ordered it using Paypal and the address provided my by Shipbymail. In due course I was contacted to pay the shipping to the US and the tarriff (ugh!), and it all went smoothly

This was a fantastic experience for a first time user. I was able to get a very fair quote for their services and two options that made perfect sense to me. It is helping me to get the product that I need with the help of their expertise .

First time using service and Valentina helped walk me through the process. Highly recommend for international shipping needs!!

Everything works as expected.

I used shipbymail the first time to buy and ship an item. It all worked great. I was informed by email about every step and i could see it on my dashboard. Thank you for your support to get a product shipped from Canada to Germany.