Shipbymail Reviews 588

I recently used Shipbymail for the first time, for a 'buy for me' purchase and international shipment.
I was extremely pleased with their service right through the entire process, from submitting my initial request to receiving my package.
I was very pleased that it was a very smooth transaction, and that I was kept informed at key stages of the process, which gave me peace of mind.
I liked the opportunity to add additional services, such as inspection and photos of my purchase prior to shipping.
I would not have any hesitation in recommending them

This was my first time using ShipByMail. Great experience overall, very responsive service. I’ll definitely use them again.

Fantastic, fast service and reasonable prices. Definitely recommended!

So quick and reliable!! Thank you.

I had a great experience with ShipByMail. The process was simple, communication was clear, and my package was handled professionally from start to finish. I would definitely recommend ShipByMail to anyone looking for a dependable mail forwarding service.

Very satisfied with my experience. Ordered a limited edition schnapps glass and it arrived quickly and safely. If I ever need to get any thing from Canada I know who to use. Customer service was very helpful when I had questions.

Dette fungerer helt flott, anbefalles

This is not defamation — it is the truth. Trustpilot, I am willing to provide all the emails and proof I have.
ShipByMail is trying to erase my comment so nobody knows how they inflate package weights. They refunded the extra money I paid for their inflated, incorrect weight and then asked me to change my review, claiming it was a mistake. I have proof it wasn’t a mistake. I have all the emails showing how they tried to gaslight me until I threatened to take further action.

I want to share my experience so others can avoid the same problem. I used ShipByMail to forward a jacket whose actual weight, confirmed independently by UPS, was approximately 0.9 kg. Despite this, ShipByMail initially claimed that the package weighed 10 kg based on dimensional weight. This number was completely inconsistent with the size of the item.

After several emails, they offered to repackage the item into a smaller box “to help reduce the cost.” However, even after repackaging, ShipByMail declared a new dimensional weight of 7.83 kg, and I was charged accordingly.

When the package arrived at my home, the reality was very different.
The actual delivered weight was 1.58 kg, and the box measured 44 cm × 34 cm × 12 cm.

Using ShipByMail’s own publicly stated formula for dimensional weight:

Dimensional Weight (kg) = Length × Width × Height / 5,000
→ 44 × 34 × 12 = 17,952
→ 17,952 ÷ 5,000 = 3.59 kg

Even according to their own method, the correct dimensional weight should have been 3.59 kg, not 7.83 kg, and definitely not 10 kg.

This is not a small discrepancy.
This is a pattern of inflated and inconsistent measurements that resulted in significant overcharging.
USE SHIP AND SHOP FROM ARAMEX THEY ARE REALLY SERIOUS ,

Excellent service. Not happy with the new tariff surcharge but that is someone else's fault.

These guys never let you down

Shipping was super fast and completely hassle-free.

The package took just 4 days to arrive.

Again and again. Everything was perfect.

Excellent service. Fast and secure.

Great experience! If I need to ship something from Canada again I will definitely use this company. My package arrived very quickly and with no issues.

My first order experience was great! I ordered my contacts through them because my usual seller stopped shipping to the US. Shipbymail contacted me when they needed more info and ensured they were delivered to me in a reasonable time considering the issues with Canada Post and the US border. Definitely a reliable service - 5 stars.

Great service from Canada to france , worked well !

Sent me an invoice for almost $200 to mail a shirt she skirt. Absolute rip off. Don’t waste your time

I wanted to write an up to date review of Ship by Mail for those of you like me who were in a panic because it seemed your package was stuck at the Ship by Mail warehouse.
I bought my large portable massage table from a Canadian company just before the US tariffs were imposed. Between the time I purchased it and it reached Ship by Mail the tariffs had been put into place. I don't think that Ship by Mail was prepared for the confusion that the tariffs caused.
I have finally received my large package in perfect condition!!! So Ship by Mail truly is what they claim. I am so happy to get this massage table that was to be a present for my daughter. (I am just an average person- not a reseller or a business person)
But I will say this was a stressful experience. Probably because Ship by Mail is so swamped because of the tariff complications their communication left a lot to be desired. I would always get an answering machine. My only communication for a long time was via the help ticket. They were always quick with a response, but the answer was usually the same: "Yes, my product had arrived but they were still figuring out my tariff".
Their website had only one note about the delay because of tariffs that did not get updated. I would have liked if they posted an update weekly even if it was to say that they were still working on it. I started wondering if this was a scam, but no, they are a real company.
When my package was finally released to ship I ran into additional snags, but finally a person from company (and not some distant call center!) called me and we were able to iron out the last few difficulties. He was very nice and very apologetic. After that call things moved swiftly and I received my package within the week.
So even though this ended up being a very stressful experience I am pleased with the end result.

Hut ab für die reibungslose Verschiffung meines kanadischen Pakets!

Ich habe mich für die BuyForMe Methode Entschieden, da ich keine selber von Walmart.ca bestellen konnte.

Man bekommt immer recht zügig eine Email mit dem letzten Status der Sendung, BuyFoMe-Bestellung und der Support reagiert immer sehr schnell!

Zudem wurde mein Paket zusätzlich vor dem Entsenden mit Kartonpapier zusätzlich vor Schäden geschützt, sehr toll!

Ich habe das Paket per DHL verschicken lassen, was sehr gut funktioniert hat und das Paket von Kanada nach Österreich in nur zwei Tagen zugestellt wurde.

Nun möchte ich auch die wichtigen Nebenpunkte ansprechen:

Bitte achtet darauf das bei Bestellungen mit BuyForMe eine Provision von 17% oder CAD14,99 verrechnet wird damit diese Artikel zu shipbymail ankommen.

Zudem muss man mit mindestens CAD100 Portogebühren rechnen wenn man per DHL oder UPS nach Europa sein Paket liefern lässt.
Wer DHL auswählt bekommt automatisch DHL-Express, das heißt das die Einfuhrsteuern und Zoll direkt bei DHL mit rund €18 plus Zoll und Steuer dazugerechnet wird.

Wer alle Kosten vorher genau anschaut, wird auch nicht überrascht werden!

Zusammengefasst kann ich shipbymail.com wegen ihrer Professionalität und Geschwindigkeit empfehlen, jedoch muss man sich die Kosten genau vorm Bestellen anschauen!

The website worked! Came all the way to NYC so happy!

Great service, fast and secure