Shipbymail Reviews 588

Very good service

Sono inorridito a mettere la mia fiducia nelle mani di queste persone. Dopo essere arrivato il pacco presso il loro magazzino mi arriva la mail con il link per poter perfezionare la spedizione e mi accorgo che il peso del pacco che poteva essere al massimo di 3 chili è indicato oltre 9 chili.
Chiedo delucidazioni, e si presenta il vuoto cosmico! Decine di messaggi senza alcuna risposta! Mi dicono che mi risponderanno presto…VOI LI AVETE SENTITI?!?
Mi scrivono che per poter ridurre il costo della spedizione di 156 dollari canadesi bisognerebbe cambiare imballaggio, NON HANNO ANCORA RISPOSTO E DATO NUMERI.
TORNANDO SULLA DASHBOARD MI ACCORGO CHE LE OPZIONI PER LA SPEDIZIONE NON SONO PIÙ 3 MA SOLAMENTE 2 E IL COSTO MINIMO È PASSATO DA 156 A OLTRE 230 DOLLARI CANADESI!
Sono veramente dei fenomeni! Di cosa lo faccio concludere a voi!
Affidatevi a persone serie…non posso suggerire altro!
Esperienza pessima!
Ovviamente hanno in mano un mio pacco di valore, attenzioneró il tutto alla polizia postale!

Such an easy effortless transaction actually came quicker than expected
10/10 would recommend and 100% using again

It’s my first time using Shipbymail. Hesitated at first but for no reason really. They are prompt and helpful with their communication and swift in getting my package out. Delivery was equally fast. I would definitely use them again. Recommend them completely.

Sensationeller Service. Alles vorbildlich geklappt. Schnell und zuverlässig.

The estimate and the final price I received were drastically different. When questioned about how it's calculated, they just blame it on the software. There is no transparency, no itemized importation receipts. Also, the shipping fee was charged based on weight (8kg), but the label on arrival clearly stated 2kg. I wouldn't use them again.

Great communication. Very helpful and kind

I had many questions and they were very thorough and informative. Looking forward to getting my shipment!

Hi! I used ShipByMail’s services to buy a pair of Steve Madden boots and have them shipped to Spain (where I’m from!), and needless to say, their customer service is amazing!

Their website is really easy to understand, and they keep you updated on the status of your package at all times. I didn’t have any issues with the additional services; in fact, I think they offer quite good extra services at a very reasonable price.

That said, it’s true that when you email them, they tend to respond after 3–4 days rather than within the 24 hours they mention. But apart from that, I’m really happy with how they handled my package. It arrived in one piece and didn’t take as long as I expected—just a little over a week!

What can be pricey is the shipping company you choose. For example, I chose DHL because they’re great with international shipping. Aside from that, I think it’s a really good deal and a very reliable company overall.

Emma was the one who prepared my package, so if you’re reading this: you did an amazing job! So many layers of wrapping, haha. I think Emma’s effort to protect my Steve Madden boots with endless bubble wrap really did the trick, that extra protection for shipping that I paid for was taken really seriously haha. Thank you, Emma :)

simple and easy to follow instructions. good communication. quick turnaround time to getting forwarding tracking number

I ended up paying more than I expected for the forwarding delivery service. I thought I used the pricing calculator on their website and I felt like the estimate was lower than what I ended up paying ($97 USD to forward a pair of sneakers from Canada to Seattle). They provide me with the final cost once they receive the item (which makes sense to me), and at that point, I felt obliged to pay it, but I'll take the blame for this as I may've underestimated package weight or something.

It might be nice to have a guarantee on cost before making the retail purchase, but idk if that's feasible from a business perspective.

Great service! would use again

The process was as expected and staff were kind and response in a timely manner, their was a payment issue but they helped me resolve it and I received my item

Answered all my questions! Will be placing my order today and hoping for a 5 star experience. The items are out of stock so it will be a few weeks before they can be forwarded. Ship By Mail said that was perfectly fine.

I do not recommend this service.

According to tracking, my packages were delivered to ShipByMail on January 2. I ordered one cardigan and one skirt, which arrived as two separate shipments. I requested consolidation into one compact box to reduce shipping costs.

On January 28, ShipByMail issued Invoice ERL#1672 for $153.27 USD, which is excessive considering the total merchandise value was approximately $110 USD.

The invoice included:

Inbound shipment fees: $9.98

Consolidation fee: $9.98

UPS 5 Day shipping: $76.89 (1 kg chargeable weight)

“Customs and Processing Fees”: $56.42

Despite charging a consolidation fee, no real consolidation was performed. Instead of repacking the two clothing items into one smaller box, the two incoming packages were simply placed together into a larger outer box, increasing dimensional weight and shipping cost. This completely defeats the purpose of consolidation.

Is a customer really expected to explain to a logistics company how proper, cost-efficient repacking should be done?

I clearly explained that to reduce shipping costs, the items must be removed from their incoming packages and packed together into one compact box. ShipByMail confirmed on January 28 that this could be done. Since then — no action and no response.

The customs charge is completely illogical. The declared value of the goods was approximately $110 USD, yet I was charged $56.42 for “Customs and Processing Fees” — more than 50% of the item value.
At the time this fee was charged, the items had not been shipped and were still being held, as my shipment had not been processed or dispatched. No explanation, breakdown, or official customs documentation was provided to justify such an excessive amount.

Pricing overall is not transparent. My items were delayed due to a lack of action on ShipByMail’s side, not by my choice. I repeatedly requested status updates and timelines, but had no ability to influence or speed up the process. No clear itemized breakdown was provided to explain what the charges actually represent.

I was also not given any choice of shipping method. Despite already waiting over a month for my items due to delays on their side, ShipByMail selected UPS 5 Day shipping, one of the most expensive options, without my approval. It is illogical to force a customer to pay for express delivery after weeks of delay, without offering slower and more affordable alternatives.

At this point, my property is being held without clear explanation or progress.

Unprofessional, non-transparent, and inefficient service.

used them several times and things are handled efficiently and as described.

I had a good experience getting a package from a Canadian retailer who would not ship to my US address. The process went as described and expected, and Shipbymail kept me updated. The cost of tariffs was horrifying, but that's no one's fault. I would use Shipbymail again.

Wir bestellen häufig Tee in Kanada und lassen diesen über Shipbymail nach Deutschland liefern. Ich kann den Service uneingeschränkt empfehlen. Faire Lagerpolice (14 Tage kostenfrei), Pakete sind alle angekommen ohne Beschädigung, auch Konsolidierung gut funktioniert.
Die Kosten für den Versand muss man sich immer vorher Gedanken zu machen. Sonst wird man überrascht.

Ich kann sie nur weiterempfehlen.

I am hopeful to increase my rating to 5 stars, however, they are unresponsive. I have emailed them and called them daily for assistance with my package over the last two weeks, and have not heard back. I wanted to be proactive to use the coupon for my first order, but it has an expiration date (today), and no one has responded to me to assist in correcting the issue. I hope they are able to figure out this issue, as it seems like it has the possibility of being an excellent service if only they had prompt response times. I hope my package arrives safely, as this process to order and ship internationally is an investment.

Edit: they responded to my email 1/09, assisted me with the discount, and recently provided tracking information. They have been responsive, and I appreciate that. I will report back once my package arrives - as of right now, it is still in transit.

My first experience with ShipByMail (SBM) was a financial nightmare. I purchased two pairs of Canadian-made running shoes (Norda) for CAD$300. What followed was a series of excessive charges and a complete lack of transparency or flexibility.

- The Costs: After an initial shipping quote of CAD$132.08 to the US, I was hit with a surprise second invoice for CAD$182.20 in "Brokerage Charges" and tariffs. Total shipping cost: $314.28—more than the shoes themselves.

- Logistics Inflexibility: With plenty of former experiences in the logistics industry, I suggested shipping the items "In Transit" to my final destination (Panama) to avoid US tariffs. SBM refused. I even offered to have a third-party courier pick up the items to lower costs; SBM refused this as well.

- Comparison: I recently shipped a $5k order from another Canadian vendor (Safe Living Tech) that was larger and heavier. They used FedEx Economy and CUSMA documentation to ship for just $30 USD. SBM claimed they cannot support CUSMA claims (even though the shoes were Canadian-made) or FedEx Economy, forcing me into the most expensive brackets.

- The "Hostage" Situation: When I asked to return the items to the original seller, SBM demanded CAD$128.10 for a return that originally cost $7.00 (The Last Hunt Store to Shipbymali). Most frustratingly, they removed the "Courier Economy" option (4–8 days) that was initially available, leaving me no choice but to pay double for a "Courier Express" (3–5 days) option I didn't want.

Summary: Once they have your package, you are trapped. You either pay their exorbitant, unoptimized rates or lose your money. Save yourself the headache and use a logistics partner that is transparent about fees and offers the basic flexibility a modern shipping company should provide.

___________________

"Update Jan 21, 2026:

It has been 10 days since ShipByMail’s public response, and I have yet to hear from anyone at the company. While their reply here sounds professional, the lack of private follow-up confirms that this was a PR-focused response rather than a sincere attempt to 'make things right.'

A few facts to clarify for future customers:

Misleading Advertising: ShipByMail’s motto claims they are 'Canada’s Affordable Global Express Parcel Forwarder.' In reality, I paid over $314 in shipping and fees for a $300 product. There is nothing 'affordable' about unoptimized rates and rigid policies.

Lack of Guidance: Regarding the return to 'The Last Hunt,' SBM simply asked me to provide a return label—something a standard consumer does not have the tools or experience to create. They never explained that I could or should request one from the original merchant. As the logistics experts, they failed to provide even basic guidance, then used that lack of documentation to justify charging me an exorbitant domestic return fee.

Inaction: SBM does not need my 'permission' to reach out. They have my contact information and the authority to offer a concrete proposal or a refund for the unoptimized fees.

Until actions match their words, my rating remains a 1-star. I strongly advise others to look for more transparent and flexible alternatives."

Surprisingly fast, very easy to use and free to keep the same address forever. Totally recommended.