shipcanada.ca Reviews 38

Chris was exceptional to work with, no problems from start to finish. Will be using them again and always in the future!

Brandon was easy to talk to and make a plan. He answered all of my questions when I sent him emails. He arranged for a tow truck to help load my truck because the truck was in Saskatoon and I was in Nova Scotia. Payment was easy. Thank you

I don’t typically leave reviews, but I genuinely wanted to share because the whole experience surprised me in the best way. Shipping can be stressful, and I’ve had my fair share of companies that don’t communicate or have left me guessing which can be frustrating. This time was completely different.

From the start when I reached out, I felt like someone was actually paying attention. Every question I had was answered clearly, and I never felt rushed or brushed off. I could tell they cared about getting things done right, not just getting it done. When my shipment was on the move, I got updates without having to chase anyone down, which honestly gave me a lot of peace of mind.

What made it great was how personal it felt, like there were real people behind the service, not just automated responses. Everything arrived exactly when they said it would, and the process felt easy instead of stressful. It’s rare for shipping to feel this effortless, but they managed to make it that way.

Was quick to address a driver not coming equipped to pick up a load and had an appropriate alternate driver and truck to pick up same day. Very friendly on the phone.

I was extremely pleased with the service that I received. The item was picked up on time and delivered within the time frame that I was given. All staff were very polite and helpful throughout the whole process. The item was received in perfect condition. I will definitely recommend Ship Canada to anyone needing to send anything across the country.

Anastasiia was Extremely helpful and patient with my order. She made sure, step by step, that my shipment would reach its destination in a timely manner. We are keeping her contact information in our files and would certainly use her and your company for our next shipment.

Anastasiia was very helpful
Quick to respond, provided all the information I needed

Quick feedback and great rates. First place I check now for my LTL freight.

Christine was extremely kind and patient, reassuring me throughout the process. Truly EXCELLENT customer service, I have no hesitation in recommending your company and will call on Christine again in the future. Thank you very much

Having to move LTL from across the country is quite daunting for a first timer. Christine not only clarified the shipment requirements, but followed up and supported from the beginning right until the shipment landed safe at the destination. She went above an beyond and truly made for a great experience

Ship Canada is a horrible. It is the first time I use their service and it is one month and until now I have not received my package. Dammn company and I will recommend you not to use their service. You will regret and lost the money

Horrible company with no integrity. They will bill you extra and threaten to go to court if unpaid. Avoid at all cost. I'm beyond mad and frustrated at the situation they have placed me in.

Little Navy
When BIG BUSINESS meets SMALL BUSINESS - unfortunately we hired ShipCanada.ca to move three of our machines across the country, only for them to completely destroy two of them and are now taking zero accountability because our machines were not "BRAND NEW" when they picked them up.

As a small woman owned business in Canada, there is not much my voice will do when talking to their VPs. BUT, they did offer me $200 on my next shipment with them!

What about the $14K in machines they completely damaged, not to mention the loss of production and the time and money trying to repair these?

Help me spread the word. Please share my post. Help me be seen and heard by ShipCanada.ca and to do the right thing.

It took this company more than 15 days to pickup a pallet in Canada and deliver it to customs. After several days of paperwork, the broker finally cleared it. after more than a week, Ship Canada pickup the shipment and sent it to a transfer center, where R&L assumed the delivery. Hopefully, after almost a month, we expect R&L to deliver next week, that is more than 10 days from Ohio to Miami, FLorida.
Almost impossible to talk to an agent, sent many emails and left messages, only to receive very late reply blaming us. Incredible, the worst shipping service in more that 20 years.

Paid over $900 for a shipment from Montreal to Prince George. Took 11 days to get from Kingston to Brampton ON. Took just shy of a full month for shipment to be completed, and received no response to inquiries or assistance from ShipCanada.

This company ships through UPS and provides very little in customer service. Don't waste your time with them and go straight to UPS.

BEWARE WHEN USING THEM. I HAVE LOST OVER 5K WORTH OF GOODS WHEN SHIPPING WITH THEM!!!!!!!!!! IF YOUR GOODS ARE LOST THEN YOU ARE ON YOUR OWN. THEY WILL NOT DO MUCH ABOUT IT AND EVEN STOP ANSWERING YOUR EMAILS. BESIDES I SEE POSITIVE REVIEWS ABOUT CHRISTINE ON GOOGLE! THOUGH SHE WAS RESPONSIVE INITIALLY HOWEVER HAS GONE COMPLETE RADIO SILENCE NOW! PROBABLY SHE IS NOT WELL EQUIPPED OR SUPPPRRTED BY HER MANAGEMENT TO DEAL WITH CUSTOMERS WHOSE SHIPMENTS DONT GO AS PLANNED!

I have had a terrible experience shipping my belongings through ShipCanada. It's difficult to get anyone on a phone call and they only stick to email correspondence. I had to pay extra to have the flexibility of driver calling up prior to pickup. They chose UPS to deliver my bags from Ontario to BC. After having paid all the extras one of my baggage was lost and only after my follow up did they reach out to UPS. I then had to fill out the UPS claim documents and submit it to ShipCanada. After few weeks I get an email from ShipCanada that can I instead submit the documents on UPS website or fax them directly as they couldn't manage it??? I didnot quite understand this as for me ShipCanada is my service provider and I don't care if they chose UPS or hired a private truck to deliver my items. They should be the ones doing claims with their chosen carrier! Since this impacted me I followed up with UPS with at least a dozen phone calls trying to let them know my issue. UPS always wanted ShipCanada to reach out as they were designated as the shipper which ShipCanada always denied. Not sure why they did that? After frustrating followups and coordination ShipCanada has stopped responding to my emails asking whether UPS settled my claim or not!. I have lost belongings worth over 5K and there is not an iota of ownership from this company.

I hope my experience helps others steer clear of such poor companies.