We bought a pan set for our new kitchen, we have seen all the advertisements for regal with people using induction hob, so we ordered only to find out they didn’t,after a quick call dpd collected and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Really happy with my new Tefal pots and pans! Ordering was easy and they arrived really quickly. I love how neatly they stack, which has made such a difference to keeping my cupboard tidy. The hand... Toon meer
Bedrijf heeft geantwoord
1. Product AEROSTEAM: very disappointed at the size of the reservoir. For the size and the price I wanted an item that could be used multiple times without having to top up so regularly. 2. Customer... Toon meer
Bedrijf heeft geantwoord
Quick and efficient delivery Product seems fine so far. Do feel Tefal has been a little cute with description big on German steel used but on knives themselves in microscopic marking MADE IN CHINA.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly supporting households for almost 70 years, Tefal® is committed to making everyday life easier with clever, practical solutions designed around real consumer needs. Whether it’s for cooking, taking care of your linen, or your home, Tefal’s® life-proof innovations make you more available for the family moments that really matter, with products that guarantee the right results in less time and with less effort, making a positive difference in the home by being smarter together.
Contactgegevens
Verenigd Koninkrijk
- shop.tefal.co.uk
4,5
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Handles do not work so got in touch to…
Handles do not work so got in touch to request a replacement
28 september 2026
Antwoord van Tefal UK
Hi,
We’re sorry to hear you’ve experienced an issue with your handles. We’re glad you’ve been in touch with our team to request a replacement, and we hope we can get this resolved for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards
Tefal UK Shop
Excellent service and product
28 september 2026
Antwoord van Tefal UK
Hi,
We are so pleased to hear you had such a positive experience with both our team and what you purchased. Thank you for taking the time to share your feedback; it truly means a lot to us.
Kind regards
Tefal UK Shop
I have used these pans on the boat for…
I have used these pans on the boat for 10 years and have now bought a set for the house. My only issue is that I’m not a big fan of the non stick and the new pans have more non stick
25 september 2026
Antwoord van Tefal UK
Hi,
Thank you for your continued loyalty over the years. We’re delighted to hear that you’ve now chosen to purchase a set for your home too.
We’re sorry to hear that you’re not as keen on the non-stick coating on the newer pans. We really appreciate your feedback and will be sure to pass your comments on to our product team, as customer feedback is important to us when developing our products.
kind regards,
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We’re sorry to hear that you haven’t received a response to your aftersales enquiry. Please contact our Customer Service team through our website at https://www.tefal.co.uk/contact-us
, and we’ll be happy to look into this for you.
kind regards,
Tefal UK Shop
Great Quality Pans
Product is great quality, really happy with the pans ordered! Delivery was very easy also, arrived early.
28 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear that you are delighted with the great quality of your new pans! It's wonderful to know that the delivery process was smooth and that your order arrived ahead of schedule. Thank you for sharing your positive experience with us.
Kind regards
Tefal UK Shop
My order was sent to wrong address…
My order was sent to wrong address returned to Telal ...3 weeks later still not recieved it!
Even after replying ..STILL NO REFUND OR ORDER your having a laugh with me
22 september 2026
Antwoord van Tefal UK
Hi,
We’re very sorry to hear about the delay with your order. I can see that our team is currently working to resolve your case.
We have requested that your order be resent to you as soon as we receive the original parcel back at our warehouse. We apologise for the inconvenience caused and thank you for your patience and understanding.
kind regards,
Tefal UK Shop
Pro Express Renew
Delivery service was as specified and was well packaged.
The product functions very well and I am very pleased with the de-scaling process which is very much simplified from my previous product. The user manual is very well laid out and easy to understand.
Thank you
25 september 2026
Antwoord van Tefal UK
Hi,
We are thrilled to hear that your order arrived safely packaged and right on schedule. It is wonderful to know that you are enjoying the product's performance, especially how easy it is to maintain compared to your previous appliance, and that the instructions were clear and helpful. Thank you for sharing your positive experience with us!
Kind regards
Tefal UK Shop
Fast delivery package well no problems…
Fast delivery package well no problems with service so far
25 september 2026
Antwoord van Tefal UK
Hi,
We are delighted to hear that your order arrived quickly and well-packaged. Thank you so much for sharing your positive feedback about your experience with our service!
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We are glad you enjoyed your experience with our clear instructions and smooth process. Thank you for your feedback!
Kind regards
Tefal UK Shop
Never received item that was ordered…
Never received item that was ordered and now I am experiencing an absolute nightmare getting support in having issue resolved. Utterly disappointed with tefal cooperation and support.
Update. I appreciated the support on the phone. Email communications needs working on.
22 september 2026
Antwoord van Tefal UK
Hi,
we’re sorry to hear about your experience. I can see from your case that this should be resolved soon, as we have now received your Denial of Receipt form.
We’re just waiting for our Customer Service team to complete their investigation with Yodel before we can process your refund. Thank you for your patience and understanding.
Kind regards,
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We are glad you enjoyed your experience and appreciate your recommendation.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We are so pleased to hear that you are happy with the high standard of your item and that you found it to be fairly priced. We truly appreciate you taking the time to share your positive feedback with us!
Kind regards
Tefal UK Shop
Delivered earlier than expected…
Delivered earlier than expected and knives are excellent
25 september 2026
Antwoord van Tefal UK
Hi,
We are delighted to hear that your order arrived ahead of schedule and that you are enjoying the fantastic quality of your new cutlery. Thank you so much for sharing your positive feedback with us!
Kind regards
Tefal UK Shop
Useless
I bought my Tefal steamer in Oct 2022 and have used it about 30 times since then. Come to use it today and the pump is kaput. Not impressed
4 oktober 2026
Review zonder uitnodiging
Antwoord van Tefal UK
Hi,
We’re sorry to hear that your Tefal steamer has stopped working, especially after such limited use. We understand how disappointing and frustrating this must be.
Please contact our Customer Care team through our website at https://www.tefal.co.uk/contact-us, and our team will be happy to look into this for you and see how we can help.
We’re sorry again for the inconvenience and appreciate you taking the time to share your feedback.
kind regards,
Tefal UK Shop
What a brilliant piece of kit.
25 september 2026
Antwoord van Tefal UK
Hi,
We are delighted to hear that you are so impressed with your purchase. Thank you so much for taking the time to share your fantastic five-star feedback with us; it truly means a lot to our team.
Kind regards
Tefal UK Shop
Very quick and straightforward only…
Very quick and straightforward only downside was the driver left it on my doorstep , in see through packaging for anyone to take !!
25 september 2026
Antwoord van Tefal UK
Hi,
Thank you for your positive feedback. We’re pleased to hear your order was delivered quickly and the process was straightforward.
We’re sorry to hear about the way your parcel was left. We completely understand your concerns about it being left on the doorstep in see-through packaging. We’ll pass your feedback on to the relevant delivery team.
kind regards,
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We are so pleased you found ordering straightforward, were kept well informed about your delivery, and are delighted with your purchase. We truly appreciate your positive feedback!
Kind regards
Tefal UK Shop
Very sharp knives
Very sharp knives, nice design the only thing is say is I'm missing the internal red sharpener for 1 knife.
24 september 2026
Antwoord van Tefal UK
Hi,
Thank you for your positive feedback on our EverSharp Pro 5-Piece Knife Block. We’re pleased to hear you’re happy with the sharpness and design.
Please note that the bread knife does not come with an internal sharpener. However, if you’re referring to a different knife, please contact our Customer Service team through our website at https://www.tefal.co.uk/contact-us
, and we’ll be happy to assist.
kind regards,
Tefal UK Shop
Tefal stay sharp knife set
Really love this set of knives. The blue colour is lovely and classy, and the knife holder looks great too. I especially love that the knives sharpen every time you put them back — such a handy feature and definitely a win for me!
23 september 2026
Antwoord van Tefal UK
Hi,
We are so pleased to hear how much you love your new knife set! It is wonderful to know that you find the classy blue design and the holder so attractive in your kitchen. We are also thrilled that the built-in sharpening feature is proving to be such a convenient and useful benefit for you.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We are so pleased to hear that you are enjoying the attractive design and durable quality of your new cookware. Thank you so much for taking the time to share your wonderful feedback with us!
Kind regards
Tefal UK Shop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.