We bought a pan set for our new kitchen, we have seen all the advertisements for regal with people using induction hob, so we ordered only to find out they didn’t,after a quick call dpd collected and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Really happy with my new Tefal pots and pans! Ordering was easy and they arrived really quickly. I love how neatly they stack, which has made such a difference to keeping my cupboard tidy. The hand... Toon meer
Bedrijf heeft geantwoord
1. Product AEROSTEAM: very disappointed at the size of the reservoir. For the size and the price I wanted an item that could be used multiple times without having to top up so regularly. 2. Customer... Toon meer
Bedrijf heeft geantwoord
Quick and efficient delivery Product seems fine so far. Do feel Tefal has been a little cute with description big on German steel used but on knives themselves in microscopic marking MADE IN CHINA.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly supporting households for almost 70 years, Tefal® is committed to making everyday life easier with clever, practical solutions designed around real consumer needs. Whether it’s for cooking, taking care of your linen, or your home, Tefal’s® life-proof innovations make you more available for the family moments that really matter, with products that guarantee the right results in less time and with less effort, making a positive difference in the home by being smarter together.
Contactgegevens
Verenigd Koninkrijk
- shop.tefal.co.uk
4,5
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered an iron and pans were…
I ordered an iron and pans were delivered. When I reached out to tefal that said the courier would come pick up the pans but the iron would not be dispatched until the pans had been collected, leading to me having to wait even longer for the product I ordered. Disgraceful customer service and support.
21 september 2026
Antwoord van Tefal UK
Hi,
I have reviewed your case and can confirm that a replacement iron has already been ordered for you.
Please accept our sincere apologies for the mistake with your original order. While our usual process requires the incorrect item to be collected before a replacement can be dispatched, we have worked to arrange your replacement before collecting the incorrect products, as we acknowledge that the original error was on our part. Your replacement order number is: HCN234773
We’re sorry for the inconvenience and frustration this has caused, and we appreciate your patience while we work to resolve this for you.
kind regards,
Tefal UK Shop
Ordering, quick delivery and high quality
Very pleased with the order process and quick delivery. The quality of the pan set seems very good and so much more convenient for storing than ordinary pans.
22 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear you had a great order process and quick delivery! It's wonderful that you find the quality of the pan set very good and appreciate how convenient they are for storing.
Kind regards
Tefal UK Shop
A fabulous Tefal self-sharpening knife block
My daughter enjoyed using my Tefal self-sharpening knives so much, I bought her a set. She will love hers as much as I love mine!
I bought them with £50 off & they were delivered extremely quickly. Thank you Tefal!
21 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear how much you and your daughter enjoy the self-sharpening knives! It's wonderful that you were able to purchase them with a discount and that they were delivered so quickly.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
Thank you for your review! We're so pleased to hear that you think our service is great. We really appreciate you taking the time to share your positive feedback.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
Thank you for your review! We're so pleased to hear that you think our product is great. We really appreciate you taking the time to share your positive feedback.
Kind regards
Tefal UK Shop
High quality product
High quality product. I accidentally ordered an additional handle. Unfortunately there is a 10 day wait for a refund.
22 september 2026
Antwoord van Tefal UK
Hi,
We're glad to hear you appreciate the product quality. We understand waiting for a refund can be inconvenient, and we appreciate your patience.
Kind regards
Tefal UK Shop
Purchase made as present for Son and…
Purchase made as present for Son and daughter in law. What a lovely set of pans, they were delighted with them.They were a real bargain for such good saucepans.I would like them myself.
22 september 2026
Antwoord van Tefal UK
Hi,
We're so happy to hear that your son and daughter-in-law were delighted with their new pan set! It's wonderful to know they were such a great bargain and that you'd like them yourself.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're so pleased you found our product good, the ordering system easy, and that you benefited from a nice discount and good price! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're delighted you received your great item so quickly! Thank you for your positive feedback; it truly means a lot to us.
Kind regards
Tefal UK Shop
Delighted with sharpness and feel of knife set.
Order process easy, delivery on time a well packaged. Very pleased with sharpness and feel of knives. Time will tell if they remain sharp. Very impressed so far.
21 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear you had an easy order process and that your delivery was on time and well-packaged. It's wonderful that you're happy with the sharpness and feel of the knives!
Kind regards
Tefal UK Shop
I have not recievd orðer yet
21 september 2026
Antwoord van Tefal UK
Hi,
We’re sorry to hear that you haven’t received your order yet. According to the tracking information, the delivery could not be completed as no one was available to receive the parcel.
Please contact Parcel Force directly, or download the Royal Mail app, where you may be able to rearrange the delivery for a more convenient date. Once the delivery has been rearranged, the parcel should be sent back out to you.
We apologise for any inconvenience caused and hope you receive your order soon.
kind regards,
Tefal UK Shop
I paid for next day delivery and the…
I paid for next day delivery and the delivery came 4 days later. The iron was delivered to the wrong address and I still haven’t received it a week later
21 september 2026
Antwoord van Tefal UK
Hi,
We’re very sorry to hear about the delay with your order and the issues with the delivery. We sincerely apologise for the inconvenience and frustration this has caused.
We can see that a member of our Customer Service team is currently dealing with your query and working to resolve this for you. We hope to have this sorted for you as soon as possible.
Thank you for your patience and understanding.
kind regards,
Tefal UK Shop
Brilliant quick service
21 september 2026
Antwoord van Tefal UK
Hi,
Thank you so much for your lovely review! We’re delighted to hear you were happy with our quick service. We really appreciate you taking the time to share your feedback.
kind regards,
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're delighted to hear that you experienced fast delivery and were pleased with the price. Thank you for your positive feedback; we truly appreciate it.
Kind regards
Tefal UK Shop
Easy online ordering and very fast next…
Easy online ordering and very fast next day delivery.
11 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased you found our online ordering process easy and that your delivery arrived quickly the next day. We truly appreciate your positive feedback!
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're so happy to hear you enjoyed your experience with us! We truly appreciate your kind words and positive feedback.
Kind regards
Tefal UK Shop
My goods arrived promptly and are…
My goods arrived promptly and are exactly as advertised
21 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear that your order arrived promptly and that the items were exactly as advertised! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Easy to order and navigate the site…
Easy to order and navigate the site plenty of information to help you decide what u want
21 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased you found our site easy to navigate and that the information provided was helpful in making your decision! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're so pleased to hear that the product was just as advertised and that you found it to be really well made! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Fantastic pans and really quick…
Fantastic pans and really quick delivery, always buy your your products as they are simply the best,pans out there.
21 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear that your pans are fantastic and that you received quick delivery! It's wonderful to know you always choose our products and consider them the best.
Kind regards
Tefal UK Shop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.