We bought a pan set for our new kitchen, we have seen all the advertisements for regal with people using induction hob, so we ordered only to find out they didn’t,after a quick call dpd collected and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really happy with my new Tefal pots and pans! Ordering was easy and they arrived really quickly. I love how neatly they stack, which has made such a difference to keeping my cupboard tidy. The hand... Toon meer
Bedrijf heeft geantwoord
1. Product AEROSTEAM: very disappointed at the size of the reservoir. For the size and the price I wanted an item that could be used multiple times without having to top up so regularly. 2. Customer... Toon meer
Bedrijf heeft geantwoord
Quick and efficient delivery Product seems fine so far. Do feel Tefal has been a little cute with description big on German steel used but on knives themselves in microscopic marking MADE IN CHINA.... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Proudly supporting households for almost 70 years, Tefal® is committed to making everyday life easier with clever, practical solutions designed around real consumer needs. Whether it’s for cooking, taking care of your linen, or your home, Tefal’s® life-proof innovations make you more available for the family moments that really matter, with products that guarantee the right results in less time and with less effort, making a positive difference in the home by being smarter together.
Contactgegevens
Verenigd Koninkrijk
- shop.tefal.co.uk
4,5
Uitstekend
5K reviews
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Easy to order and navigate the site…
Easy to order and navigate the site plenty of information to help you decide what u want
21 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased you found our site easy to navigate and that the information provided was helpful in making your decision! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're so pleased to hear that the product was just as advertised and that you found it to be really well made! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Fantastic pans and really quick…
Fantastic pans and really quick delivery, always buy your your products as they are simply the best,pans out there.
21 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear that your pans are fantastic and that you received quick delivery! It's wonderful to know you always choose our products and consider them the best.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're so pleased you found the ordering process quick and easy and that your delivery arrived the very next day. We truly appreciate your positive feedback!
Kind regards
Tefal UK Shop
Excellent !!!
21 september 2026
Antwoord van Tefal UK
Hi,
Thank you for your excellent review! We’re delighted to hear you had a great experience. We really appreciate your kind feedback and support!
kind regards,
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're delighted to hear that your products arrived promptly and that you are pleased with their quality. We truly appreciate your positive feedback; it means a lot to us.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're delighted to hear that we delivered exactly what you wanted and that it arrived on time! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're delighted to hear that you experienced quick delivery and great service! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're so pleased to hear that you're well satisfied with both the delivery time and the excellent product! We truly appreciate your positive feedback.
Kind regards
Tefal UK Shop
Awful delivery and service experience
Awful delivery and service experience.
Next day delivery quoted was actually working days, in my case 4 days.
Iron was damaged on arrival. Collection was earliest three days, which clashed with a doctor’s appointment : they don’t do weekends, so that meant another three days. They wouldn’t deliver a replacement until they’d collected the damaged item and checked it, even though I had phoned immediately and sent photographic proof. They are quoting 7 (working)days after collection for a replacement. That would be 18 days after I first placed the order. To make matters worse, I will be away that day so have asked them to make the delivery the next day, but they haven’t responded to 2 emails I’ve sent (on their link) asking for confirmation. Awful service and communication for a large company.
Update; having waited all day, the collection has not taken place (DPD’s fault), so the experience has got even worse; and still no reply to my email from Tefal
21 september 2026
Antwoord van Tefal UK
Hi,
We’re very sorry to hear about your experience. We understand how frustrating it must have been to receive a damaged iron and then experience delays with the collection and replacement process.
Unfortunately, our replacement process requires the faulty item to be returned and inspected before a replacement can be dispatched. However, we appreciate the inconvenience this has caused, particularly with the delivery timescales and communication.
We’re sorry that we haven’t met your expectations on this occasion, and we appreciate you taking the time to share your feedback.
kind regards,
Tefal UK Shop
Pleased by lack of plastic wrapping
There was plenty of information on the website about the product I was interested in and once purchased delivery was prompt and well packaged without unnecessary plastic wrapping
18 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear that you found plenty of information about the product you were interested in on our website. It's wonderful that your delivery was prompt and well-packaged without unnecessary plastic wrapping.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with your Tefal experience. We really appreciate you taking the time to share your feedback and your support for Tefal!
kind regards,
Tefal UK Shop
Lightweight tefal vacuum
Prompt delivery and easy to understand instructions!! Light weight and easy to manoeuvre! Vacuums and cleans my kitchen floor in minutes with no effort compared to my previous washing with cloths!
18 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear about the prompt delivery and easy-to-understand instructions! It's wonderful that you find it lightweight and easy to manoeuvre, making cleaning your kitchen floor effortless in minutes.
Kind regards
Tefal UK Shop
Ordering process and delivery really…
Ordering process and delivery really easy and quick.
Regarding functionality, steaming stubborn creaes is ok but need to manage expectations as it would never beat a good iron! Sanitising and refreshing clothes working well so far.
Looks good and easy to pack away.
7 september 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear that you found the ordering and delivery process easy and quick! It's great to know you're finding the sanitising and refreshing functions effective, and that you appreciate its design and ease of storage.
Kind regards
Tefal UK Shop
I’m very happy with this Tefal cookware…
I’m very happy with this Tefal cookware set. The quality is excellent, the pots feel sturdy and well made, and they look great. I’ve really enjoyed using them so far, and I’m very pleased with my purchase. Definitely a great set for everyday cooking.
31 juli 2026
Antwoord van Tefal UK
Hi,
We're so happy to hear you're very pleased with your Tefal cookware set! It's wonderful that you find the quality excellent, the pots sturdy, well-made, and great-looking. We're glad you've enjoyed using them for everyday cooking.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We are so happy to hear you're pleased! Thank you for your wonderful feedback.
Kind regards
Tefal UK Shop
Antwoord van Tefal UK
Hi,
We're so happy to hear you find the iron lightweight and that it does an amazing job! Thank you for sharing your positive feedback with us.
Kind regards
Tefal UK Shop
Fast delivery
Fast delivery, pots/pans are fantastic. Easy to clean, can also go in the oven (removable handle)
3 augustus 2026
Antwoord van Tefal UK
Hi,
We're so pleased to hear that your delivery was fast and that you find your pots and pans fantastic! It's wonderful that they are easy to clean and can also go in the oven thanks to the removable handle.
Kind regards
Tefal UK Shop
Customer service? I think not.
Honestly, stainless steel knife? Arrive with rust on the handle - then tefal thought it was right to get me to return that knife in order to receive a replacement? I would rather receive a replacement and then return the faulty product. They were not willing to do this so I’ve returned the whole block of knives. Very unhappy with their customer service.
16 september 2026
Antwoord van Tefal UK
Hi,
We’re sorry to hear you were disappointed with your experience. We understand that having to return the faulty knife before a replacement could be issued was frustrating.
Unfortunately, returning the faulty item first is part of our replacement policy, which applies to all customers. We appreciate this may not have been the resolution you were hoping for, and we’re sorry for the inconvenience caused.
Thank you for taking the time to share your feedback.
kind regards,
Tefal UK Shop
Purchase was simple
Purchase was simple. Arrived on time.
Just one downfall. No idea as to where I can recycle my old knives.
18 september 2026
Antwoord van Tefal UK
Hi,
Thank you for your feedback! We’re pleased to hear your purchase was simple and arrived on time.
For recycling your old knives, we recommend checking with your local council or Household Waste Recycling Centre, as many accept kitchen knives for recycling as scrap metal. Please ensure knives are safely wrapped before transporting them.
Thank you for raising this with us!
kind regards,
Tefal UK Shop
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