shopgoodwill Reviews 

Pathetic money-grab tactic by multi-billion dollar cooperation posing as a charitable organization. I buy and restore vintage audio equipment, and I no longer even attempt to visit goodwills to source gear. The second they have anything valuable, it's being auctioned off on this stupid site for TOP DOLLAR.

Please, unless it's clothing, do not donate to goodwill. They auction off anything they see as potentially valuable. Lining the exec's pockets. Sad!

FIRST OFF THEY GET THE STUFF FOR FREE AND THEY CHARGE MORE THAT THE ITEM WOULD BE NEW. IT IS STUPID. I HAVE BOUGHT MANY ITEMS FROM THEM AND IT IS TRULY HIT OR MISS AND THEY REALLY DON'T KNOW WHAT THINGS ARE. I SENT A VERY LONG LETTER TO SHOPGOODWILL CORPORATE OFFICE SAYING HOW THEY COULD MAKE MORE MONEY BY DOING DIFFERENT THINGS BUT NO RESPONSE. THEY DON'T CARE. IT SHOULD BE CLOSED DOWN AND DON'T GET ME STARTED ON SHIPPING COSTS! OR THE BUNDLE SHIPPING WHICH MANY LOCATION WILL NOT SUPPORT. ALSO YOU PAY A FORTUNE FOR FAST SHIPPING AND IT TAKES THEM UP TO 2 WEEKS TO SHIP. THIS IS NOT FAIR!

I made a bid o $30.00 on a sewing machine and someone else somehow made the same bid or something went wrong because they said my bid was $25.00 and I have proof my bid was $30.00 cause I took a screenshot because of things like this

I use ShopGoodwill all the time, so this isn't based on just one single incident—it happens constantly. To be fair, the base prices can be decent, especially when you filter for the 1-cent shipping items. There are even a few wonderful, kind regional stores out there that write nice remarks and don't charge a single penny for handling.
​Unfortunately, the majority of the stores do charge it, and it completely ruins the experience.
​How does it cost five dollars just to put a single item in a box? They handle the merchandise significantly more when they are sorting and stocking it in the physical retail stores, and we don't get charged a handling fee at the cash register. Sneaking this fee into the online checkout is completely ridiculous. It’s just a sneaky way to inflate the price under a different name, and the stores doing this need to stop.

Here is proof of ghost bidding. I made a bid of $150 on an item and at the very last second someone won the item for $150.75! Goodwill only allows $1 to $2 bid increments over a current high bid. Then recently I bid $175 gor an item and I received an email that I was outbid by $176. I bid $200 and was outbid by $201. So I accepted that and moved on. After bidding closed I get an email that I was awarded the item at $174. If someone isnt ghost bidding then the system is totally bugged. I have the emails and screenshots to prove it. I will post them here if I can.

I honestly love goodwill.com...but it depends on what you're buying. I've purchased 3 times and ALL 3 times I've scored expensive designer items for very cheap! They've all shipped wiithin the 5 days promised and all met expectations for condition. When you bid, figure another $15-$20 for tax, handling, and shipping. If it's still a good deal...then buy it. If not...then don't. Not everything is a bargain so just be smart before you bid!!

The worst online merchant out there. They overcharge for shipping, and when you send them a message wondering why it's taking longer than a week to even ship the item, you get ZERO response from "customer service". I would never attempt to purchase anything from them ever again.

Pretty much everything is backward on this site.. I scratch my head on how something you can buy on Ebay with a return if it's damaged or not as described can sell for twice as much with no returns AS IS on this site?
I'm not the only person confused on this like someone is ghost bidding for Goodwill.
The staff 80% is incompetent and as it says "Ask if you have any questions" you will get a response if at all about two days after the auction ends. Shipping is beyond ridiculous and you'll find the weight is way off. You have obviously a Contract with FedEx I sell on Ebay and my shipping cost is far below what Goodwill charges. You should have a huge discount, so this tells me you're gouging.
I was going to bid on two 128GB SD cards the shipping weight was 5 pounds $20.00 shipping. The reply "We base it on the size of the box". 85% of the photos of Camera lenses and Binoculars are useless Garbage or taken six feet away. This site has been around for years yet the lack of professionalism on items you can't touch with no returns is unexceptionable. The #1 excuse is "Well it's in our Warehouse we can't get to it". The Store in Portland Oregon is nothing but poor attitude and don't seem to care if the sell anything. Columbia Willamette shipping is way overpriced.
Now On a good note I have had some very but few professional pro active response within a day from employees who do cars and I make it a point to let them know that they are a rare exception. They do know how to waste packing material I've never received a broken item yet. Goodwill get your act together I just waited 10 days to see a tracking number If I missed the 7 day payment period rest assured they would be wanting it NOW and threaten a flag on me.

I got some good stuff - but the cost of shipping usually makes the price double - they use fed ex - but when they use the ONE cent shipping, they send by USPS which we all know is a broken system - next when I call a shop out, for taking a week to get something in the mail - they make the same lame excuses - someone was sick blah blah blah - hey - with the money they are making on donated stuff they could maybe hire another person - anyway they don't like it and then you go on a list - and they reject your bids - which is fun because they are beating themselves out of money instead of heeding the feedback and it does not cause me to cry to not be able to order from them. It just reminds me of how bad their service was the first time - okay so the last straw was for me, was them sending something but not showing it on my email - why do they have my email if they are not going to use it - oversight - anyway I canceled my account - no more online goodwill - there are two big ones right here in the city - hit or miss - you find treasure on you don't. But my point was goodwill could have done well with this venture and stolen a lot of ebay money since people are burning out with ebay too - but the goodwill is not really planning it well or paying attention as a unit in the shipping departments and you just get burned out dealing with lame service - the money is getting tighter - and a lot of the stuff I was buying I was just donating to charity here - for dogs and cats and the zoo - not goodwill - lol - so it was like hobby deal - but for the money spent I can just go to walmart and buy socks and underwear and donate that stuff - people buy it if its still in new wrapper. Anyway as far as I can tell Goodwill lost out already - and it will only go downhill - some of the places charge way to much - backload with high delivery charge and its not costing them that much - so where is that extra coin going?

"Won" a set of ceramic kitchen canisters. The largest one arrived smashed and in pieces due to inadequate packing. Contacted shopgoodwill for a refund and discovered that their returns system seems specifically designed to wear down and frustrate buyers seeking a refund. First, they require multiple photos. No big deal, so does eBay and many other sites, right? However SGW has size restrictions, so you have to resize every photo before you can send it. Once you've resized them, you discover that their system is set up so only ONE photo can be sent (if you try to send two, the second photo simply replaces the first), yet they require multiple photos (damaged items, packing slip, shipping container, etc). To send the additional photos (required), you have to send them additional separate messages, each with a photo attached, each, again, resized. To facilitate this action, SGW has to close your case (!) each time; which they only re-open when they get the additional required photos. (Yes, their default is to close your case after each reply, rather than to keep it open till a resolution is reached!) I complained about how frustrating and time-consuming this process was, and they apologized for my having a hard time navigating their system, as if they weren't the ones making it difficult. I've been going back and forth with them for several days and am still awaiting a resolution. Certainly, I will not be bidding on anything fragile from SGW in the future.

I was going to donate an item that I won If i could get refunded the shipping and handling charges. The employee wrote back stating the do not refunds. I had to restate that I was nor asking for a refund I was donating the item i just wanted a reimbursement of the shipping and handling charge, I received another email stating the shipping charges were reimbursed. They stated they do not refund handling charges. I guess this is a way the Goodwill Tennessee steals money. I am still arguing the person on the other end.

I will give them 2 stars because I have received a few items as described . I have received 2 items that were not as stated , the one was claimed to be brass and wasn't it was a wall plate that was gold in color with a painting of a pirate on it . They did right by a reimbursement of monies spent. I just now received my item yesterday on 4/25/26 which was a cast iron dutch oven pan with lid . They stated on their sale that it was made in the USA, they kept that part kind of covered so you couldn't see where it was made from ,so I went by what they were saying and made the offer ,this is the online auction .Well when I received the item it clearly shows made in Taiwan not the USA and sent a message to the support team requesting all moneys be returned . I also sent a message to the main office . I received a message from the support team saying they replied I received nothing . I am going to contact the main office if I do not get a response . I want a full refund because they were deceiving in their description . So just beware when bidding on the auction that you may not receive what was stated . I can upload a picture of what I have received. ( Issue Resolved)

Sometimes items arrive and they are as described. I have purchased 2 bottles women's perfume recent. I suspect from the light color and scent, they have been partially refilled. I compared them to the same bottles I already owned. This of course is only my opinion, but I doubt that I will ever purchase fragrances from this website again. After winning the items, by the time I paid handling fees and up-charged shipping fees, I could have purchased them locally brand new for not much more.

Not only does goodwill get 80% of their products for free but they have raised their prices to think they have new products. But now they are changing the senior discount days from 25% to 10% and lowering their employee discounts. Just remember goodwill salvation army and others around u have 25 to 30% off on senior day wrong move

I've had an excellent experience with shopgoodwill.com over several years and dozens of items. I would urge caution, however, with some of the "fine art" listed by the Licking Knox location in Newark Ohio. There are hundreds of pieces with "buy it now" prices in the thousands of dollars purporting to be by famous artists such as Picasso, Peter Max etc. Earlier listings described the pieces as "numbered on the piece" when they weren't. The "Letters of Authenticity" no longer appear in the listings. Most were from Artova.com, a company with no information on the web except for its own website, Facebook and Instagram pages, which doesn't appear to have a physical address.

I see a good portion of items not sell because of ridiculous prices, maybe they should start items lower and at more reasonable prices for these free donations items....

I ordered a midi keyboard and it went really well until fedex shipped the package to the wrong address (state). I contacted shopgoodwill.com through their site and they corrected the issue. The keyboard arrived several days later wrapped in a whole roll of bubble wrap. I only gave it 4 stars because of the Fedex mix up.

They showed a cable along with the device I ordered. When arrived it didn't have the cable. The device was much dirtier/damaged than in the pictures shown online. Will never order from them again. Scumbags only out to improve the CEO's bottom line and cut out "resellers." I know now to trust resellers more because most of them care. Goodwill does NOT.

90% of the statues were broken due to the back they were all placed in one bag in the box shoot to me.

Cheap junk they don't refund and electronics are not tested! I bought many things they slipped a couple junk items in and discription so I did not want them so they banned me from online auction this should be stopped don't waisted time or money! Scam