Shoppers Drug Mart Reviews 

Shoppers Drug Mart Sherwood Park Mall store 0033. Please talk to staff especially the cashiers. Or else get new ones none of there cashiers act like they hate their jobs. Saturday morning Sept 5 shopped at that store and the cashier was so impatient and very rude. All I have to say is Do better because this is not the first time this has happened.

I had a great experience at the self checkout section thanks to Ferdousi. She was incredibly helpful and efficient with my cashout, ensuring everything went smoothly and with a smile. I specifically appreciated her assistance when I was handling my return for a desk organizer; she made a process that is usually a hassle feel very quick and easy at Dixon and Kipling Shoppers

My wife was sent a coupon offer to her iPhone for 'President's Choice' ground coffee for $15.99 each. (Limit 4 per customer)  So today she went to Shoppers to buy 4 of the cartons of coffee, but at the checkout, the rude cashier told her she was only allowed 2 not 4, and when my wife tried to show her the offer on her phone, the cashier refused to even look at it.  To me this is not only bad service, but False Advertising.
I emailed customer service and they refused to do anything about this matter, so to me, Shoppers is guilty of false advertising or bait and switch marketing.

I Recently purchased skincare products from water street location.including Avène sunscreen and a Vichy product. While the Vichy purchase included its advertised gift, I was disappointed that my purchase was not placed in any gift packaging.
While I was still there, another customer made a purchase of approximately $30 and was given lovely gift packaging. I found this inconsistent and unfair. Customers should receive the same standard of service, or the staff should clearly explain if gift packaging is connected to a particular promotion or purchase requirement.
This experience left me feeling that customers were not being treated equally. I hope Shoppers Drug Mart at Cornwall Square reviews this with its beauty department staff and applies its policies consistently.

Asked for a cholesterol test. Have had many done in the past. Refused because apparently I don’t purchase enough from them to Qualify? I am healthy and do mot need meds and like to get tested occasionally to keep healthy!

Wonderland snd Commisioners London Ont.

Stay away they are evil and strange bunch of people. Difficult to communicate with Or not At All.

Went to purchase butter for 1.99 limit of 4 after neighbor was there and all she required to get that price was her optimum CARD. Another neighbor went before me and she was told that the Optimum app had to be downloaded on her phone to get the special price. She left without her butter. When I arrived, I was told the offer had to be downloaded. I left the butter there. The supervisor was rude when I asked why 3 different people were told 3 different ways they could take advantage of the sale. Why should any customer have to jump through hoops to get a deal. An optimum card is all that should be required. Imagine an 80 year old person who doesn't know how to download anything let alone have a cell phone. Absolutely ridiculous. i have never been a Shoppers fan but this just finished me for good.

I usually buy jewelry from Shoppers.
I bought earrings that were not able to open or close. I took back and was told no return policy on jewelry. The cashier was good and contacted the manager twice. Eventually the manager decided to do the return.
So....don't buy jewelry from Shoppers Drug Mart.

Downtown chilliwack store. The woman in the makeup/perfume department was absolutely lovely. Very helpful and kind. Great customer service!

Shoppers stole my unlisted cell phone number and gave it to one of their delivery drivers without my consent or knowledge and then lied about. The owner refuses to talk.

I Joined shoppers weight loss clinic two months ago
Nurse practitioner was supposed to do paperwork for my approval for meds through my insurance company. I'm still waiting for that paperwork to be filled out. I submitted it July 4. Nobody picks up the phone. You're left in limbo. No one answers my emails they did at the beginning. It's very frustrating. It's frustrating being overweight and no one caring. I would suggest going to another weight loss program or getting the medication from your doctor. At least when I book an appointment with my doctor I get somewhere. The blood work that shoppers did do was never even sent to my doctor's office. I had to get my doctor's office to go to the clinic to get the information. Very disappointed. I hope this review helps somebody else make a decision. I also hope that they don't treat everyone the way that I was treated.

Had a totally disgusting experience with the shoppers at 180 Danforth Ave, Toronto.
The female pharmacist and it seems owner of the store is a real nasty piece of work

I had an emergency prescription, from an emergency appointment for my son .
I was late for work and on a parking meter.

She asked for a pharmacist consult which is great with new meds, but then proceeded to grill me about everything - wanted ID, why he's on it, what do I know about the side effects, tell her how he takes it. The point of the consult is to educate the non pharmacist not quick fire Spanish Inquisition the stressed parent.

She was very rude, called me rude, was derogatory about me being busy - well I work !

AVOID this condescending person and her store. Total demeaning experience.

The young girl was so helpful in helping me navigate their website it was awesome. Thank you

My order was supposed to come with the pouch, which was 45% of the reason I placed the order. I would never have ordered it if I had been told in advance that the pouch would not be included. To make matters worse, when I opened the perfume bottle, there was debris floating inside, so I had to exchange it.

What disappointed me most was the customer service. After all of these issues, I simply asked if I could receive one of the pouches that was available in the store since it was supposed to be included with my original order. Both the online customer service team and the in-store staff refused without offering any reasonable solution or showing any effort to make things right. Instead of acknowledging the inconvenience caused by their mistakes, I was left feeling dismissed and undervalued as a customer.

Between receiving a defective product, not getting the promotional item that influenced my purchase, and experiencing such unhelpful customer service, this has been an extremely frustrating experience. I expected much better, especially from a company that claims to value its customers.

I recently had a very disappointing experience with the manager at the Brockville Shoppers Drug Mart. As a loyal customer for many years, I expected to be treated with courtesy and respect.

I stopped in to ask about arranging a complimentary makeover for a friend of mine. She is attending a wedding this Sunday, which is especially meaningful because it falls on what would have been her late husband's birthday. I wanted to surprise her with something special to help make the day a little brighter.

When I approached the beauty counter, the manager was abrupt and dismissive. She stated, "I'm with another customer right now. It'll be a half hour. What do you want?" I explained the situation and simply asked how much a makeover would cost. Her response, delivered in a firm and unwelcoming tone, was, "It's free, but I would hope you'd at least buy something."

It wasn't the policy that bothered me—I completely understand that purchasing products is encouraged. It was the manager's attitude, lack of warmth, and the way I was spoken to that left me feeling unappreciated as a long-time customer.

Unfortunately, this experience has caused me to reconsider where I shop. I am now seriously considering making Rexall my pharmacy and drugstore of choice going forward.

My review is based entirely on my personal experience. The advertised 24-hour delivery was not honored, and the medication arrived 20 days later. The packaging was also disappointing. Because the medication was urgently needed, I had to source it elsewhere and it was fantastic thank you Robert Gipson . I hope the company improves its service so others don't face the same situation.

I had a difficult time trying to send a parcel and an older woman with gray short hair served me insisting that the postal code to where I was sending the parcel was incorrect. I stood there arguing with her for 15 minutes until some younger girl who knew what she was doing was very helpful and I thank God that she came when she did . This all took place at the lakeshore drive location in North Bay , Ontario. Canada post should watch who they hire or provide proper training to older women

It's ridiculous when the pharmacist can't get to the store on time for it to open!
This is an ongoing issue with the Shoppers Drug Mart located at 658 Erb Street West, Waterloo.
This morning there were five people waiting at the door,again, for the store to open at 8:00 a.m. when the staff once again announced that the pharmacist was not on the property yet and they could not open the store! WTF........ These stores now sell a lot more than just pharmaceuticals, so I don't understand why they can't keep the self checkouts closed, obviously there's no one in the pharmacy that can serve a customer, and if I buy anything over the counter that can't be sold until the pharmacist is on the property then the cashier would be able to let me know because I am not using the self checkout which isn't open yet. (Only open the self checkout when the pharmacist is on the property then)
This has been an ongoing issue for quite a while, and even the pharmacist owner is late on a regular occurrence, but this morning it was a staff pharmacist that hadn't arrived at work on time.
I used to work in retail and staff were expected to be on the property and at their workstation ready to go when the business opened. None of this, "I'll get there when I get there" attitude.
I guess it's hard when the franchise owner sets the standard that being late is acceptable and the customer can wait!
I've seen people waiting at the door leave and go to another Shoppers close by.
I had even considered having my prescriptions filled at this Shoppers because it's close to home but I have them done elsewhere.
Obviously they don't seem too concerned about the business that they are losing.
I think today is the last time I will set foot in this establishment but with all due respect they have some fantastic staff working there. They just don't have good leadership.

I had a deeply distressing experience at this Keewatin Winnipeg Shoppers pharmacy while caring for my son, who was battling a rare and aggressive cancer.

The pharmacy had previously called me to verify the prescriptions sent from the hospital. Because that verification was already done, I went there and asked if I could wait for the medication. Instead, the pharmacist dismissed me, saying they were “busy” and that the prescriptions still needed to be verified — even though they had already contacted me for that purpose. At a moment when my son was in severe pain, there was no empathy at all.

The next morning, when I returned, two essential medications were missing. One was out of stock, and the other — a critical clot‑prevention medication — had simply not been entered. This made it clear that the “verification” excuse the night before was not sincere. No one informed me of any issues, forcing multiple stressful trips during an already overwhelming and emotional time.

When I asked for dispensing fees to be waived due to their errors, they only waived one and suggested I transfer if I wasn’t happy with their service.

Missing life‑sustaining medications and failing to communicate is dangerous, especially for high‑risk patients. This experience was unprofessional, emotionally painful, and deeply disappointing. I truly hope management improves their processes and shows more compassion toward families going through medical crises.

It took a really really long time for the woman to give the medical advice so I was really disappointed and would never try that😕

Online shopping at Shoppers is the worst if you expect to use your points. I recently changed my telephone number. It took me over 2 weeks, 6 calls and 6 emails to finally be able to update my telephone number. I even at one point insisted on speaking to a supervisor which also took 5 days. This meant missing out on a special offer to use my point. Trying to deal with any staff over the phone or online is frustrating, aggravating and not worth the headache. Amazon can fill pretty well any order better, faster than Shoppers anytime. Shoppers you have just lost a very loyal customer.