Shoppers Drug Mart Reviews 

In person SDM is fine. The online experience is dismal. I cannot stop a medication reminder. I cannot delete a previous pharmacy. I am told to book a second shingrix shot at two months after the first one but they only book a few weeks out. For years, I keep having to ask for a generic version of a medicated cream (the doctor did not say I had to have a non-generic version) as they keep giving me the brand name (so they can charge more). In the store, the people are ok.

I will never return to the shoppers drug Mart at Chiefton Plaza in Squamish BC. The staff are unbelievably rude, including the managers. Multiple visits have included employees laughing and speaking in other languages while refusing to help, and the management shuts and gets aggressive when asked for assistance. Horrible. This has happened on multiple occasions, but the experience today was the final straw.

I had a wonderful experience with Janice at the shopper drug mart in Riverbend Square, Edmonton. Janice was very patient and willing to help me while she was supposed to be off. Thank you Janice!
Ming

Pharmacy at Chinguaquasy road Sandalwood Branch in Brampton is the worst I ever had to deal with and they are a bunch of rude employees and poor service.

I called today to find out about the statue prescription my doctor has faxed two days ago. On hold for more than 30 minutes , nobody came on line, music on.

Then a one guy answers. Abrupt, rude, No manners, no courtesies, nothing. " Name" I reply with name. " Date of birth"...." What is the prescription?" I say please check, your have it on your system since two days. " Do you have insurance" I say yes, Blue cross. " It is not covered" Fine. What are my options " you have to pay". How much " $250". I ask Are you sure is this exactly $250. " No, $251 for 30 days". I said my prescription should be for 12 weeks, not 30 days please check. Quiet. Then rants " $651", do you want to buy?"

By now I am angry with his short and rude answers. I used an expletive with disgust and hung up.

I discontinue going there ever again, I did use them due to my convenience not for their service. Patronize a small neighborhood pharmacy, these people get one stars from so many for a reason and I am not alone.

I've expereinced a few negative expereinces lately with Shoppers Drug Mart Millwoods Town Centre. This last expereince has convinced me to switch pharmacies all together. I dropped of two prescriptions to have filled. It was to be billed through a specific claim. When I went to pick it up they did not bill through said claim. The pharmacy was supposed to call the company directly to rectify this. I opted to not pick up the prescriptions, three visits later they still had not rectified the issue. I ended up paying for the prescriptions. A few days later I realized they filled the wrong medication on one of the prescriptions. The drug they filled was from a prescription from last year that was discontinued on my file, and from an entirely different doctor. They only filled one of the two prescriptions I dropped off!
I called and was told to come in and bring the medication and they would refund it. When I went in person I was told they wouldn't refund it because I left the store with the medication. All the medications are in generic names so I didnt catch it at check out.
They did confirm the notes on my file stating the drug was discontinued! Instead of owning the error they doubled down and referred back to "my leaving the store with it" and said they had notes that I called in specidfically asking for that drug!
What if there were contraindications with my current prescriptions and I had ended up taking it? These drugs can have serious consequences and for them to be so glib about the whole incident is appalling. This whole incident has turned me off, and I will not use their pharmacy again.

A month ago I asked the pharmacist for Bill Berry. 1 came in and call back the next week for the second. 3 trips and, OH it’s the morning pharmacist that looks after that. You will have to call back in the morning.
We do our shopping on Thursday - we come from out of town. I left our phone number - they promised to callback. They didn’t.
I cannot reach anyone in New Liskeard, the phone rings endlessly. I have been listening to your message endlessly on the support number- “Your call is very unimportant to us”. 30 minutes now.
Say, Customer is a low priority in-store & head office! Explains a lot.
Not to worry I will be placing this message on many social media site.
Shame really, nice new store, clean, most staff are helpful.

I placed order for 2 Dyson Purifier cool fans on line today around 11am June 27, 2026. I received confirmation email for order placed. I was extremely surprised and disappointed that their system changed my order of 2 Dyson fans to one Dyson and one Shark fan. Spoke with on line associate Maninder . She could not do anything and asked for Manager for help. They are not available. Just ticket was created for formality. No practical help to customer . Staff just answer phone calls as a courtesy.
They should set up good customer care like Best Buy on line order support.
Thanks and regards.

Treatment of conditions - Prescriptions related expenses Vs use of Bloor Homewood Pharmacy

Review for rape -related robbery expenses and on-going death threats
Cc
This company is helpful to a point ☝️ icash my cell phones have been stolen more than sufficient times as proof that fraudulent activities surrounding the welfare of myself and my children is avoided by authorities. Bobby Brown reportedly passed because of fraudulent use of my name and belongings as Rights to black men having use of my body for sexual gain and thousands of dollars hand-outs to non-black women putting at risk to die of terminal illnesses and financial hardship. In addition with Rights to my children and their caregiving ending their lives with me is a great loss incurred on-going assaults and assault gang threats. However, icash as written in e-mails sent to your support team my funds are most often compromised every month by drug addicts surrounding my residency and my child who is victimized by same -sex taping. Drug addicts continuously threatened my life on a daily basis, incest related with the criteria in which my family is attacked within dogs and ridiculed for entitled benefits, sex-related threats placement of my children for employment gain and award custody to non-blacks a for sex-exploited employment within Canada and California, and the monetary of gains are sought through my maternal mother, Veronica Johnson. I do show appreciation of your kindness but also sharing with others led to theft of my personal properties and valuables reported to many authorized representatives including the Prime Minister of Canada Justin Trudeau's office recieved several including a copy of a $1200 prudent financial loan which was taken out by sex offenders luring through my place of residency, also submitted to the newly enhanced "PM Mark Carney" using cracks & dogs "The Canadian Human Rights Tribunal", California Victim's Compensation Board" and "The Ontario Human Rights Commission".

You been terrific 💯 very helpful to them as well, you can do more for your business by helping to report.

Best Regards,
Antasia Moi

The Speck family tampers with medication and federal mail

Absolutely terrible experience with a check out clerk at Shoppers on 431 Richmond in London Ontario.
I have been getting my drug subscriptions filled there for over 4 yrs and never ever had a problem before. The older woman at the cash had a obvious disdain towards me and I was first shocked and then somewhat pissed off. I didn't use any foul language but I was adament not to want to check out with her after that. I get along great with the pharmacy people and checked out there. Maybe an off night but consider looking into the older woman who may have some mental health issues

Shoppers Drug Mart / Loblaw has failed to resolve a documented issue involving 3 damaged boxes out of 6 received, despite full compliance with all return instructions and more than one week of repeated follow-ups across store, online support, and Canada Post.

The items included baby formula, making this matter time-sensitive and essential for daily care. This situation has caused significant hardship, including repeated trips while caring for my baby, adding unnecessary stress and disruption.

Despite multiple attempts over more than a week, there has been no resolution in my favor and no clear corrective action. I am formally escalating this matter and requesting immediate management review along with urgent replacement or equivalent resolution without further delay.

I had a very frustrating experience with Shoppers Drug Mart. What should have been a simple purchase turned into a long and stressful process due to poor communication and unhelpful customer service. Staff seemed uninterested in resolving the issue and I was repeatedly transferred without receiving a clear answer.

The biggest disappointment was the lack of accountability when a mistake was made. Instead of offering a solution, I was left to chase updates on my own. For a company of this size, I expected much better customer care and professionalism.

Unfortunately, this experience has made me reconsider shopping here in the future. There are plenty of other retailers that value their customers more.

Shoppers Drug mart Roblin and Dale Winnipeg Mb. June 12,2026.08:24 am. Went to pick up prescription which was dropped off the previous evening. Wasn't ready at 08:00 as promised and pharmacist on power trip ( young girl ) refused to give me my medication, blood pressure meds,prescribed by my doctor. Unbelievable! Asked for my prescription back and went to next closest pharmacy and was successful.Whats going on here?

Very disappointing customer service experience.

Today I visited Hommer Shoppers Drug Mart and asked about the price of a men’s fragrance. The employee helping us was rude and dismissive from the start. She responded by saying, “This isn’t Costco where we put prices on everything.” As if that wasn’t inappropriate enough, she then said, “Don’t be offended, but this is probably outside your budget. It’s over $150.”

I was shocked by this comment. It is not a sales associate’s job to make assumptions about a customer’s financial situation or what they can afford. Such remarks are unprofessional, disrespectful, and completely unacceptable in a retail environment.

Whether someone is buying a luxury fragrance or simply asking about a price, every customer deserves to be treated with courtesy and respect. This interaction made me feel judged and unwelcome, and it significantly impacted my impression of the store.

I hope management addresses this issue and provides additional customer service training to ensure other customers are not treated in the same manner.

Will never purchase another gift card here again. I bought an amazon gift card for a client in the store. My client tried to use it and found it was already used. Both Amazon and shoppers drug mart refuse to refund my money or help me. Buy your gift cards somewhere more reliable. Disappointed.

The Dundas pharmacy is so expensive compared to other pharmacy for the dispensary fees. Plus they are all very rude to deal with.

the staff at pharmacy on 4440 w saanich store is simply not customer oriented

Dont ever buy a gift card at Shoppers Drug Mart!!!!
I got one for Christmas, it had been tampered with and was not good. Shoppers has completely ignored this issue. I have the card, I have the receipt and nothing.
My mother wasted $200 at Shoppers and they wont stand behind what they sell.

Awesome service Im New Brunswick on
elmwood drive . I really like it they rock

Order merchandise online for delivery and never received it.
Spoke to customer service and told them my issue.
Supervisor called back and told me the order was delivered. But never received it.
The delivery company sent me a email and stated that the package will be delivered between 7 and 8 pm. Never received any thing.
Next email was received from the delivery company at 8:15pm, stated that they were unable to deliver the package that day.