Shoppers Drug Mart Reviews 

Bought a $50 lululemon gift card here in October 2025. Gave it as a gift and it had no money on it! Was told to go in person for resolution, went in and they told me to called. Called and was asked to send all my information with receipts which I did. Have waited 8 weeks and been ignored despite following up several times. Called today and the customer service is non existent. Only resolution offered was PC optimum points, not a replacement gift card. They told me I could only do this through email, and tried emailing me but it didn’t work. They have no solution. So I paid $50 for gift card that didn’t work, they’re keeping my $50 and not giving me a gift card.

Shocking today. I used to buy hearing batteries 13 from Amazon sometimes. Mostly my hearing aid service they sold me 6 for $5, no HST. Today suddenly my battery died I went to Shoppers Drug Mart found PC brand 8 batteries pack for $15.99 plus recycling fee 32 cents. Very sad. It was ripoff price. Very unfair price. I had no other choice I had to buy for emergency. Usually I carry spare batteries. I regret to support their business.

On January 14, 2026 I ordered $95 worth of goods online which I did not receive. A delivery photo was given showing they delivered it to a house, not mine, not even the same street number. For reference: Order Number: 903723913 / Case Number: 22884813.

I paid using 50,000 optimum points, a $14.40 gift card and paid the remainder by credit card.

I sent notification to the shipping company (no reply) and phoned shoppers (no answer, perpetual hold). Then I found an online form at Shoppers, and submitted order details and desired resolution. After a few days, received an email "do I want my money back or to reship?" I said money back (by now it's January 26).

I received an e giftcard for $14.40. No credit of points. Nothing back to my credit card.

So I sent an email. No answer.

So I went back to the online portal and advised them of the above, with the order details, background, details of the refund I expected.

I received the following: "Your case has been resolved. Please check the FAQ". It was not from an email address I could respond to.

So I resubmitted the entire lot of details today (February 3, 2026) as above and let's see what happens.

I am disappointed that your customer service team cannot cross reference an order value with a refund value. The challenges of reaching someone who cares is profoundly disturbing in an era when one can shop for prices online and the only differentiating factor is CUSTOMER SERVICE. Having to post complaints on a third party platform in order to get service is ... well. You know.

Used to be a great place. It's absolutely gone down hill. If, I could give it a zero or a minus, I would. Service: -5
Prescription readiness: -2
Understand staff and staff understanding me: -10
Product choices: 6

received half my order still waiting for the remaining items which were shipped separately. Tracking hasn't been updated since Jan 19 should have received all my order by Jan 12 it's now Jan 29. No refund no reshipped three calls to customer service still waiting on a call back or email should have been contacted a week ago

Buying online, absolutely disappointing. Missing product and placed on the invoice like I got it. Hope someone works on this issue.

I have used a PC Mastercard my entire adulthood, but I’m honestly so disappointed in the way Shoppers conducts business. The prices are horrendous and any incentives like PC Points or Optimum are still a rip off. I purchased $200 worth of stuff at the Beauty Boutique online for in-store pick up and it said it would include three samples plus a gift of YSL Libre Berry sample. Well of course there wasn’t any samples in the order. At least Sephora will throw in at least one even if they don’t have them all. Ever since Loblaws took over Shoppers it has definitely lost its quality but never got the better prices that the other Loblaws store offer.

I reached out to customer service as well and they kept copying and pasting their response instead of actually answering my question. Other than their pharmacists usually being really awesome and thorough, Shoppers is not worth it.

I ordered online with this Loblaws owned company for the first time.

The order form only asks for one address. I entered my shipping address and the order was rejected. I put in my billing address that matches the credit card and the order was accepted. The confirmation showed billing and shipping address as the same but the system never asked me for a shipping address. The system implied shipping was via Canada Post. I found out delivery was by Dragonfly, a Montreal company with lots of complaints.

SDM said delivery was 4-6 days. It took 9 and the delivery guy threw it on porch and drove away. A great opportunity for porch thieves. This is why I have a secure shipping address at the local Shoppers Drug Mart! If it had been stolen, reviews show neither SDM or Dragonfly are helpful and would just blame each other. It would have cost me $400+ to replace the item and I’d lose the 150,000 Optimum points I redeemed.

Just how hard is it to ask the customer for a shipping address and why does tracking not use text messaging notifications?

Neither Dragonfly or Shoppers understand customer service. It’s no wonder these “bottom feeders” are bedfellows.

I am writing this review to formally express my dissatisfaction with a recent experience at the Shoppers Drug Mart located on Simcoe Street in Oshawa.

I have been a loyal customer of this location since moving to Oshawa in 2017 and have consistently supported this store. Unfortunately, this visit resulted in the most unacceptable customer service experience I have encountered, specifically involving an acting manager.

During my visit, I selected my items and completed a purchase totaling over $500, including multiple body washes, creams, body sprays, gels, and other personal care products, as well as two bags of chips. At checkout, I was informed that paper bags were restricted to cosmetic items only. I did not request a cloth bag, as I do not use them and it would have gone to waste.

After my transaction was completed, only the chips were placed in a bag. When I asked how I was expected to carry the remainder of my purchase, given the volume of items, the acting manager responded, “I don’t know.” I explained that my pockets were not large enough to carry everything, yet no effort was made to assist me or provide a reasonable solution.

This interaction demonstrated a clear lack of professionalism, accountability, and basic customer service. Regardless of store policy, a manager should be capable of offering alternatives or handling concerns respectfully. The dismissive response I received was unacceptable, particularly from someone in a leadership role.

As a long-standing customer, this experience left me feeling disrespected and undervalued. I expect higher standards from Shoppers Drug Mart and hope this feedback results in immediate attention to customer service training and management conduct at this location.

The worst online system in the world. The computer techs do not know how to even change an email address. I’ve been trying to change my email address for 2 years and my old email, which was cancelled and hacked, is still showing in my profile. When I go to edit it, it says my new one is in the system. When I order Joe Fresh stuff the confirmation email doesn’t come to me it must go to my old email that I can’t see anymore because I deleted it. You have to login 4 times just to get into your account. I tried to change pharmacies because I moved and I emailed 4 times and my old one is STILL showing up on the system. Pay a proper computer company to handle your website. It’s completely ridiculous

I had a very very bad experience ordering online from shoppers..I placed and preset for one perfume online on nov 18 2025 and today is jan 16, 2026..and I neither received my order nor my refund..i contacted so many times and the response i get is we are looking into it..and u have the email from their tend stating it is from thier end..so annoying..should i take any legal action against them?? Any advice???

Shoppers drug Mart, north town, Winnipeg, Manitoba
There is Punjabi boy and girl at reception 13th Jan 2026, time 2:35. They were talking into there language so that’s why I know that they are from punjab.

I went at reception table with item name burst’s bees scrub there was tag 50% off on it. So I gave her product. She checked it out and ask me who put this sticker on. I said how do I know and she said sometime people put the sticker on own it own. Ok so what. And she keep checking sticker. And still I was standing there waiting her to scan item. And that boy supported her and he said, yes people sometimes put the sticker on. Still I was waiting but then I realized that I don’t want me to give that product. I felt so humiliating, racism and insulting so I left without product.

And I went back to ask her name I politely asked , if you mind can I ask your name. She said I am not gonna give you my name. I felt insulting again and the boy was still there for her support.

Worst experience in my whole life. I felt abused. I reviewed on there page but they didn’t answer. I was hoping they take some serious action.

I’m very disappointed with my recent experience at Sunridge Shoppers Pharmacy. We dropped off prescriptions for both my husband and myself. When we returned the next day, my husband’s medication was ready, but mine was missing.
The staff took about 40–45 minutes trying to find my prescription, and during that time it felt like they didn’t believe that I had dropped mine off as well. Their attitude made the situation uncomfortable and frustrating, as if the mistake was being questioned instead of addressed.
A pharmacy should be organized, responsible, and respectful, especially when it comes to patients’ medications. Unfortunately, this experience did not reflect that, and I hope they improve their communication and handling of prescriptions in the future.

A gift for my daughter, purchased online, needed to be returned. My error in mistakenly discarding the return label as the stores will not refund an item, even with proof of purchase, without this label. OK, again my mistake. I contacted online customer service for a replacement label and was told "no problem it will be emailed to you in 4 to 6 days". A bit long to send an email but fine, my error to begin with. After 3 more phones calls with very polite customer service support people full of apologies etcetera still no label. We are now 2 weeks out and I still cannot return my item . I have over $100 worth of points on this invoice as well. In this era of technology I find this quite ridiculous. I'll keep trying for the label and shop in person ONLY. SDM tech is slow and unreliable.

Seton Shoppers Pharmacy in Calgary has the worst customer service ever. We have been with them for over 12 years and now we decided to switch to another location. We complained many times to the pharmacist owner but nothing changed, and they don't seem to care. Don't go there, you will wait and waste your time with their rude, disorganized staff.

Gotta love a store , that sells medications for obesity, high cholesterol, type 2 diabetes , but has two full isles of junk foods, junk food cereals , and processed frozen food freezers always stocked up . Yup, take the meds for all that ails you . And if the junk goods don’t kill you , their price gouging will .

Shoppers are price gougers!
Bought some Tylenol with codeine and later found out I can get the same size and strength for 1/3 the price at Walmart in Canada

Hidden fees.cost 98.40 to disperse 8 medication for 2 weeks for a senior. The same cost to disperse a months worth of medication.we requested 1/2 medication in bottles and half in blister pack due to Christmas.They expect her to pay an additional $130 for the blister pack . $260 for 1 1/2 months medication???? They said disperse fee is 12.30 per medication. She is paying 116.00 and 98.40 is disperse fee????? $17.60 worth of Medicine??? This is how our seniors are treated. Do better Loblaws and shoppers!!!!!This is the reason seniors choose between food and medicine

Shopper Drug Mart in South Surrey ( #2263) The staff member at the pharmacy was absolutely rude. She had terrible communication skills which clearly left her frustrated and escalated her terrible customer service. I would not want her as my front line employee who is greeting and dealing with customers. First and last time using this pharmacy. If I could give it zero stars I would. I highly recommend going somewhere else.