Shoppers Drug Mart Reviews 

Shopper Drug Mart in South Surrey ( #2263) The staff member at the pharmacy was absolutely rude. She had terrible communication skills which clearly left her frustrated and escalated her terrible customer service. I would not want her as my front line employee who is greeting and dealing with customers. First and last time using this pharmacy. If I could give it zero stars I would. I highly recommend going somewhere else.

If I could rate a zero, I would. Worst customer online service. Placed an order Nov 28, 2025. Missing 14 items of a 17 items order. Emailed, called, got escalated twice. Keep on hearing that someone will get back to me in 48 hours. BS. This is incredibly a nightmare, worst ever. Never do online ordering from Shoppers Drug Mart. When calling customer service, be preparing on waiting a very long time before someone pick up. So frustrated, they don't care. It's now been 1 month and still nothing. What a disgrace.

This is for the shoppers at Bolton and Brampton. Disgusting how they treat people. Not all the employees just the pharmacist. They get annoyed when you need help. I had to run around for a whole day trying to get my life saving medication filled and all they had to do was send a simple fax to my doctor. Which they did 24 hours after I called 40 times. Each time the pharmacist helped me less and less. No hello no good by just mhm and hung up. I am transferring all my prescriptions to rexall I don’t k ow what’s in the water at shoppers drug mart pharmacy’s but seriously fix it. These are human being dependent on you for help. It’s your job otherwise get another one. Sincerely another disappointed human being to another.

If I could give less than 1 star I would!, absolutely horrible customer service! We walked inside 20mins before closing time and the cosmetics person had already left we waited and waited until 10pm security came to say “we are closed. We told them we were waiting and all they said was “there is nothing we can do!” Clearly the staff is leaving before closing time and there was more customers inside waiting to get help!. Rude !

I understand it’s a busy season but I suggest you don’t use their online ordering. The delivery company they use is terrible. They delivered my order to the wrong address and I could not reach the delivery people as they turned their phone off. I called shoppers support and after waiting 2 hours to talk to someone 3 weeks later I still have no order and a charge on my visa for an order I never got. Called again today and waited over an hour and was told it still needs to be reviewed and investigated. So all the items I ordered for Xmas presents won’t arrive. I am beginning to wonder if I will even get my money back.
Too many things have gone wrong over the past few months. This order, pharmacy, issues, being judged by the way I look (security called on me several times) I have never stolen a thing in my life. I have tattoos and I know this is the reason. If I wear a sweater covering them I have no problems but if they are showing security is always called.
It’s time to find another way to get the items I need. Maybe London Drugs?!

Very bad first experience ordering online. After 2 weeks not receiving the order I called them after waiting close to 2 hours on hold to talk to customer service found out that what I order and paid for it it was out of stock there for I won’t receive it at all. Very very very pooooor job from shoppers drug mart

I was thirsty so I stopped in at SDM for a small bottle of Pepsi. They charged me $4.20 ! What a rip off!

You order, they take your money, use the worse shipping company Dragonfly and then you are on your own. No delivery. Impossible to get in touch with Dragonfly or Shoppers.
NEVER again . I am so discussed I will use my points then Bye Bye Shoppers. Lots more pharmacy’s around.

My experience was great at shoppers drugs mart at 1 kennedy her name was Rav B she is very professional and helpful thank you so much for great service.

Ended up with severe shoulder issues following covid vaccination 4 weeks ago. Now on pain meds,going to physio twice a week. Believe this is called Sirva, shoulder injury related vaccine administration. It wasn't given properly and this can last for months. Never have I been this sore, can't use this arm, hurts constantly.

I have been a customer of Shoppers Drug Mart at Walkely and Bank Street for almost 30 years, I have always waited days to get my meds and I prepared for that, yesterday was different I got oral surgery and I needed the prescription before the anesthesia worn off and pain will be intolerable, I explained this to the pharmacy team, he said we are very busy go to another pharmacy where they can give it to you faster I said why? This has been my pharmacy for so many years, its only a few pills (20) , could you make an exception due to my situation, he said NO if you want come back in a couple of hours I might have it ready then. With so much pain I took tylenol and advil so I did not go to get it , too late!
My point is can they be a bit more empathetic and have more consideration , I don’t want to have a VIP treatment but as a Senior, after dental surgery and asking him to do that great favour, Its just so incredible the coldness of treatment and a pharmacy and is not for free either!

Often go to Shoppers Drug Mart on 647 Earl Armstrong Road and the cashier, Linda Perera is always helpful, ready to greet you with a smile and lean you in the right direction to find your products.
Thank you, Linda.

I will be travelling abroad this evening so around 6 AM in the morning I was welcomed to fill out all forms and consent for covid vaccine on the website of 13070 Yonge st.(location closest to me) for walk in. I got there around 10AM and a guy at the pharmacy told me there is no vaccine for walk ins. I was upset and asked him why then the website said walk in is available. All of a sudden he responded aggressively “seems like you are going to cause trouble” in complete rudness. I asked to speak with the manager but was told that he only comes in on Mondays. So I spoke with someone whose office door was marked “ pharmacy owner” and explained the humiliating way I was treated by the pharmacy staff.

After 2 days of waiting for a delivery that was ordered on a prescription that is set to be delivered routinely eavry 2 weeks. The staff and delivery company have failed to make the delivery. Because this medication is detrimental to my health i haven't been able to leave my home for fear of missing the call. DO NOT trust this pharmacy. They wont give you a straight answer and just put the blame on the delivery company and vise versa. No one will take responsibility for there actions and send the medication. How this store is still able to keep their license is beyond me. The store should be shut down or restructured. I have been using shoppers for over 30 years and im honestly thinking of moving to another pharmacy chain. I spend hundreds of dollars a week. So new patients BEWARE!

I went to Shoppers in Sylvan Lake and the pharmacist was able to do blood pressure, cholesterol tests and give me an emergency prescription on the spot. Saves time to go the doctor or walk in clinic

I lived in Montreal all my life till I was 50 I'm now 63 and lived in Ottawa Ontario.
I drove back to Montreal this past Sunday.
I ended up going into a pharmaprix to buy a bottle of cologne.
It was on Jarry Street in the East end and new.
That French was the dominant language in that area since I grew up in Montreal.
But when I went in to the location I was very shocked to hear the person's response when I asked him if they speak English at all.
And her exact word to me was maybe I was very disappointed in that location that the employee didn't even make an effort to speak one word of English to me.
I'm not into politics very much and I know what's going on in Quebec I follow the news.
This visit was very disappointing especially in 2003 to 2005 I worked at PQ 52 the new hook store.
It's funny because I'll go into a shoppers in Ottawa and they'll ask if I speak French or English cuz I try to speak French and they will say okay who will speak to you in English and then I'll speak in English.
I have family that live in the West Island they never have this issue it's a shame that Quebec is coming to this again.

It appears Shoppers Drug Mart Pharmacy is happy to sell a product on behalf of their suppliers but less willing to support you after the purchase and dispensing fees have been collected. I had a prescription filled in August 2025 for a rosacea cream that has become watery and less effective. The cream was always stored as per the label instructions and less than 75% of the tube consumed. When I returned to the pharmacy to discuss my concern in November 2025 their response was you need to reach out to the supplier. I expected much more than that from a local pharmacy.

Asked pharmacy staff at Polo Park Shopping Centre if I could get a covid shot today. I was told “No” as I didn’t have an appointment. I asked why as there was nobody there with appointments. They said “No Appointment, No Shot”. How do they keep customers? I went to London Drugs where they gave me the Covid shot without an appointment.

Very expensive when you're charged$11.60 for every medication. After receiving six medications, having to pay over$70 is one third of the almost three hundred dollar bill. Not happy and looking for a new pharmacy.

The staff are ok. I don't have a problem with them. My problem is the degree of astounding incompetence demonstrated by the executives and management in the Information Technology division. They are frequently releasing changes to their website portal that I find hard to believe went through any sort of testing. Do they release beta versions to the public? Honestly, I find the lack of competence in their work to be utterly amazing. My IT group would never have released the sort of garbage that SDM allows and, yes, my company was a multibillion $ organization. Perhaps not completely surprising - another GW2 company.