Revelry Reviews 

Bridesmaid dress arrived with a stain and messed up hem. They agreed, but would do nothing to replace with the same dress. Suggested I wash a satin gown to remove the stain....

This company offers beautiful and extravagant dresses, but unfortunately, their customer service is not up to par. Despite being a loyal customer for almost a year and purchasing several wedding dresses, when one of my dresses got stolen, they were unwilling to assist me with the matter. I would advise others to spend their money on a business that prioritizes customer service over profit.

I was disappointed with my Revelry experience and attempted to leave a review on their website but it was never posted... so beware that they don't post negative reviews. A couple of things went wrong with my purchase. First, they sent my dress to the wrong address and it was very complicated trying to get it sent to me. Thankfully the person that received the dress shipped it back (already opened and crumpled up) or I wouldn't have had a dress for the wedding since it was made to order and couldn't be remade in 6 weeks. I wouldn't order anything from this company for a wedding unless it is 6 months ahead of time.

I was also disappointed with the quality of my dress, the dress they sent me to try on was in black and I never received the color swatches that I ordered. The dress in black looked good but the sage colored dress did not look the same because you could see the whole outline of the pads in the chest. It seems very difficult to sell made to order dresses when you cannot try on the dress in the color you intend to order. I had to wear a shaw throughout the wedding to hide the top of the dress. My seamstress charged me extra because the dress was made uneven at the bottom and I had to rush the alterations due to the very late delivery. Overall, I have ordered bridesmaid dresses in this price range from companies that use much better quality materials and have backup dresses in case something goes wrong.

Myself and another bridesmaid ordered dresses in May for a November Wedding. The maid of honor paid extra for try on service and never received her dress. Revelry stated they would be unable to make another dress in time for the wedding and asked us to reconsider the brides choice of color. I asked if my dress could be canceled due to their inability to make the dresses ordered. They said no and put my order on hold until after the wedding occurred. Still have not received my dress and the wedding is passed. We ended up ordering our dresses from Azazie and they worked perfectly. This company is a fraud and does not send the product that is purchased.

There was only one credit card dispute that ended on 7/11/23 and you did not ship my dress until after the wedding occurred 11/6/23. Had you not lost the Maid of Honor's dress and stated it could not be made again, there would have been no need to ask for a cancellation, as we chose your company for the dresses. This has been a truly terrible experience that was completely due to your companies incompetencies to deliver 2 out of the 3 dresses ordered.

Ordered a bridesmaid dress for my best friends wedding. The fed ex company left my package outside my apartment building instead of leaving it inside. Someone now has either stolen it or it is lost. When I called to Revelry and asked for a refund or a new delivery they said they don’t handle lost or stolen items. HHOW RIDICULOUS?!? What kind of company doesn’t give refunds for stolen or lost items when it’s not the customers fault? Company is a total scam. Now not only am I out a dress I’m out over $200.

I’ve spend thousands of dollars with them and they do not care one bit for their customers. I was about to place a large order for pj sets and prior to I had called in to make sure there were no promotions currently or upcoming I had been missing, they told me no that they were a new product so they wouldn’t have any promotions on them. Only to find out a week later that they ran a huge promotion on them that would have saved me $150. So they lied and I’m out hard earned money I could have easily saved. As a bride this is a huge discount needed as everyone knows how expensive weddings can be. When I contacted them asking them to apply it they declined saying they can’t apply a discount retroactively lol which is false. Don’t shop here they just want to bleed you dry and don’t care about anyone giving them business.

my bridesmaid dyed her hair blue 4 days before my wedding, so I had to take her out and replace her. I needed a new dress shipped overnight to make it in time. I ordered one dress in the wrong color and called to cancel. They immediately contacted the shipper and got it before it was sent out so I could be refunded and refunded me the same day. They were also keeping in touch with me through the texting option of their customer service about the correct dress getting to fedex to be sent to me! 12/10 customer service. They answered the phone right away when I called (which I feel like never happens anymore) and helped put my mind at ease that it would make it on time. Definitely saved my a** for my wedding day and I would use them all over again!!!

Order #: R951819

I ordered this dress on 5/4/2023 and have not received the item or the tracking as of yet 7/19/2023. I tried to cancel my order since the company lost the maid of honors dress and cannot replace the item in time to reship. Due to this, we had to change companies, so that we can match. Revelry stated it cannot be cancelled or returned, but wished me well on the resell. I DO NOT HAVE AN ITEM TO RESELL. I have not received the item. I tried to dispute with my credit card, but was told I cannot dispute as it is a custom dress. This company does not provide custom dresses, as I chose my typical size out of the options given. I have reopened my dispute, as I never received a product from this company. They have also deleted my review under the flagging option, even though I have a valid order number.

The dress is a size 12 that I chose from your option of sizes... not really made to order. This is a normal dress size that all stores carry. I do have an open dispute as well.

Not custom just expensive. But if they tell you it's "custom", they can charge you more, be slow on turnaround times, not allow you to return the dress, and upsell you on rush shipping because you're afraid your dress won't make it on time. Really wish the bride had checked this site before ordering from Revelry. The sizes run small so now I feel bad about myself ordering two sizes up for a dress I will absolutely never wear again. Talk about highway robbery.

LEAVING THIS REVIEW HERE BECAUSE REVELRY WON'T LET ME PUBLISH A REVIEW ON THEIR WEBSITE THAT IS ONLY 1 STAR (I HAVE TRIED 4 TIMES NOW, AND UPON GOOGLING DISCOVERED THAT THIS HAPPENS TO OTHER PEOPLE TOO). MY DRESS WAS DELIVERED TO THE WRONG ADDRESS BY FEDEX. I CALLED FEDEX TO FILE A CLAIM, AND THEY SAID THAT REVELRY HAS IT SET UP SO THAT ONLY REVELRY CAN FILE CLAIMS/WORK WITH FEDEX REGARDING DELIVERIES. SO I CALLED REVELRY AND TOLD THEM WHAT HAPPENED. THEY SAID THEY WOULD FILE A CLAIM, BUT THAT FEDEX WOULD LIKELY DENY IT AND I WOULDN'T KNOW THE OUTCOME FOR UP TO 60 DAYS. THEY SAID THEY WOULD NOT GIVE ME A REFUND OR SEND ME A NEW DRESS. I ALREADY THOUGHT IT WAS RIDICULOUS THAT I HAD TO PAY TO JUST TRY DRESSES ON, BUT NOW I'M OUT OVER $200 AND THEY DON'T SEEM TO CARE. I AM VERY DISAPPOINTED WITH THE CUSOTMER SERVICE. I WILL NOT BE PURCHASING ANYTHING FROM REVELRY AGAIN, AND THE BRIDE HAS ACTUALLY DECIDED NOT TO USE REVELRY ANYMORE DUE TO THIS INCIDENT.

Reply to Revelry: I did speak to an agent and said that I cannot use a different style dress. One, because I paid for home try on of that specific style that I ordered, and more importantly, because the style I ordered is what the bride chose. She should not be expected to change her plans because of a delivery issue. I ordered a specific product and that is what I should get, or my money back. Regardless, she has decided to use a different company as it’s ridiculous for you to expect us to keep paying for dresses that aren’t delivered (her other bridesmaid had the same issue). Very disappointing customer service, and you should definitely update your algorithm so people can leave honest reviews on your page and aren’t forced to select more than one star when that wasn’t their experience.

Purchased a “ready to wear” bridal dress. It was on sale for 140 down from 195. I didn’t realize that sale items were not returnable. When the dress arrived, the style was very nice but it looked yellow - as if it had been in stock too long. I attempted to return in immediately but was told that was not possible as it was a sale item. I guess I will donate it to Goodwill.

I don't know where to begin...

This company has made me feel bad about myself from the start about ordering the wrong size in a maternity dress. The fact that it takes forever to actually receive a dress and no time AT ALL to make a return if the size is wrong is absolutely ridiculous! I have been unhappy with this company from the beginning. I'm not allowed to return the dress and get a refund, so I'm out over $250 after paying for expedited shipping and a rush on the dress which I will still not get in time for the wedding if alterations are needed. I'm sure they would be...

Absolutely horrible!! Please avoid. You can shop Azazie for much better selection, timing and price with full refund on your dress.

The quoted delivery was 15 business days - it’s been over 20. The cost of all the shipping and duty tax is actually more than the dress itself. This better be one hell of a dress because right now it’s not worth the experience or the money.

The bride was trying to keep costs under $200 and were over $400 each. That’s a lot of dough that could be better spent.

So I purchased a dress in October and the size chart is not right for the satin dress. I tried to send them a picture, and they said that the “material stretches”… it’s satin. The breast area was off too, and was off by 4 inches! They said that it is a smaller because of the cups they added… When I wrote a review on the knot they took it off. It’s very biased. I wish there was a zero, please don’t waste your time with this company. Very poor and definitely not made to order!

If I could give them a zero I would. This business is terrible. I ordered 5 dresses for my bridesmaids, and they all came a week before the wedding with issues (seams were off, one of them had a rip, another was missing the back clasp).

Honestly I never give reviews … I don’t want another bride to go through what I did.

They also did nothing to rectify this, they offered me 25 bucks to get the clasp fixed (a week out from my wedding). Not helpful.

I was just a bridesmaid and 3 of us had the sequins and 3 had satin. I had the sequin and was overall happy with the fit and quality of my dress but one of the other girls had problems with her zipper (it wasn't the size it was the zipper) and all 3 of us with sequins had alot of areas the material underneath was showing (like on the neckline and the leg slit it it didn't line up right) Also be prepared for a trail of sequins everywhere. They are literally all over my house just from trying it on. I ordered 1 size larger than my normal size and only needed slight alterations. The 3 girls in satin had MAJOR problems. There were so many pulls in the dress and once they stood next to us in our sequins it went way down hill from there. They had snags and pulls everywhere so by the ceremony the dresses looked really bad! The satin also is not a forgiving material so unless you are tiny, its not an easy dress to pull off. I think the dresses looked nice overall when we first put them on but for these issues I would not recommend them or buy them again. I think the sequin dresses were better quality than the satin but I wouldn't recommend either one.

I had three attendants and they each had a different color and style of velvet. Each were stunning. Loved that they could try before they bought. And prices were great! I want to order now for myself. Absolutely 5 star quality.

There is nothing nice I can say about using this company. After ordering a dress for a wedding 6 months in advance I found out I was pregnant. Knowing it wouldn’t fit me I called and begged for an exchange (NOT refund). They pretended to “really care” about their pregnant bridesmaids so they told me to return the dress and then order a larger size. I paid for the shipping to return only to be told 5 days later they wouldn’t accept the dress because they could tell it had been worn. The tags were all still intact and I had only briefly tried it on! Then they told me they were either going to discard the dress or I’d have to pay for shipping to get it back! After literally crying on the phone and begging for just a larger size they refused. The entire conversation turned into “their word against mine.” It’s really sad that there is no compassion for pregnant women in an industry catered only to women. I would never use this company again nor recommend it. The fabric is horrible, and since it looked like I wore it out (with tags on apparently) I think that speaks volume of the poor fabric quality. I’m praying I find an outstanding alterations place that will be more helpful and reasonable than Revelry. I refuse to give this company and more money!

This company is incredibly rude and does not care about the customer. I ordered a bridesmaid dress 4 and a half months in advance for the wedding I was going to be in. I filled out all the information asked including the date of the wedding and when I'd need it by. After two and a half months passed and I got no confirmation regarding when it would arrive, I gave customer service a call. When asked when the dress would arrive they told me they hadn't even started the process of making the dress yet and that it wouldn't be ready/delivered unti a month after the wedding. I offered to pay extra to rush the order and they declined. I then told them not to bother starting the process of making it and to just cancel the order and refund my 300$ because the dress would be of no use to me after the wedding is over. The representative said she would put in the request for a cancel but they have been "too busy" so the email sent out for the cancel might not get a response for a week and then they would call me with an answer. I made sure to tell them to make a note of the date I put in the cancelation because I wanted them to stop production asap. A week went by without contact so I called them back and they still hadn't even started processing the cancelation. They promised to call me back the moment they got a response. Three days later I get a text message (not a phone call) declining the refund because they had just started making the dress even though I clearly told them to stop production weeks earlier. When I called back again to complain the rep was short with me and told me to just find a way to re-sell the dress on my own time. Even though they are literally a site that sells dresses and could re-sell it without any money lost. Plus they hadn't even finished or delivered the dress yet.
So I would suggest NOT purchasing anything off this site if you want it on time or if you don't want crap customer service.

Oh and PS when I finally saw the hideous thing its was a POS. The material was no where near worth the amount of money they charge and from the looks of it the size chart was off according to 1 of the 4 Bridesmaids who actually got there's in time.

Revelry markets their home try-ons as $10 which is great but as soon as you enter your address they tack on another $11-13 for shipping that you have to pay every time you try on, and when you order your final dress. They don’t let you choose the color of your home try on and won’t let you see the actual color of the dress you’re going to buy before you purchase. The dresses also arrive in shambles hanging off the hanger and strewn in the box sloppily. They did send a free shipping coupon to me that had no expiration, yet now when I’m trying to use it they are claiming that they cannot honor the code. I’ve gone back and forth with their apathetic and unhelpful customer service team all day and I am fed up beyond belief. If you’re a bride don’t put your bridesmaids through the struggle of ordering from this terrible company.