Showcase events deliver every time. They offer an interesting, exciting mix of brands that appeal to a wide range of tastes, budgets, and sizes. I have had five-star experiences with both their online... Toon meer
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Lees wat reviewers zeggen
Dreadful! I booked a slot for an online sale, I was never able to log in. When I contacted their customer service I never got an answer in time so that I could join my booked slot! Appalling , won’t b... Toon meer
Absolutely enjoy Showcase and all the brands they carry. The staff are very friendly and helpful, there is never anything they won’t try to do to help. I subscribe and my annual membership is superb.... Toon meer
Tried to login to book 8 tickets but didn’t recognise my “saved password” Reset password….doesn't recognise it…..reset it again, doesn’t recognise it. Went to odeon instead! No customer service, just... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We work with the world's leading fashion houses to bring our customers exclusive access to the best sample sales in London and online.
Contactgegevens
12 Regent St St James's, SW1Y 4PE, LONDON, Verenigd Koninkrijk
- support@showcase.co
- showcase.co
2,9
Gemiddeld
263 reviews
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Shopped Mulberry Sale
Shopped Mulberry Sale. Great venue and not overcrowded. Great selection of stock with great prices. Definitely worth my priority membership. Staff were also friendly and helpful.
31 juli 2023
Review zonder uitnodiging
Antwoord van Showcase
Good morning David,
Thank you very much for your positive feedback. Wonderful to hear that you enjoyed the Mulberry sample sale and are benefitting from your priority membership!
We look forward to seeing you in store again soon.
Kind regards,
Emerald
Great experience
Great experience, friendly staff, clean store & amazing stock.
Prices were really good for classic bags too.
31 juli 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Daisy,
Thank you so much for your feedback - we're really glad to hear that you had a great experience in store at our Mulberry sample sale.
Hope to see you at another sale soon!
Best wishes,
Eme
Today is 27th and I still haven’t heard…
Today is 27th and I still haven’t heard any updates on my order.
This raised concern that this site is fraud.
30 days for delivery are unacceptable for any respectable and trustworthy online shopping platform
14 juli 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Nino,
As mentioned in our response to your previous review, we make sure to state that delivery can take up to 30 days at checkout, as well as at the top of your order confirmation email – this is to ensure that everyone who makes a purchase is happy to wait this time period for the benefit of the huge discounts. Alongside this, it has only been 2 weeks since the date of your order, this explains why you have not yet received an update from the brand. We can assure you that it is not fraud, it is simply the nature of sample sales.
Kind regards,
Emerald
Shopped at the Yves Delorme sale today…
Shopped at the Yves Delorme sale today and the staff there were just incredible. I was overwhelmed with the sizing and trying to make sets when Laura appeared like and angel. Soft spoken, efficient and so kind. She quickly helped with find sets and get the sizing right. She was just excellent. Then I got distracted by the Sophia Webster shoes that were also on sale and was again helped by the nicest, friendliest and knowledgeable staff. Tia and Sipho helped me patiently with the shoes. I ended up buying 5 pairs and am so incredibly thankful for their help. They also helped me check my huge shopping, check the receipt, pack stuff in bags and help me generally with everything.
Thanks again Laura, Tia and Sipho for making my shopping so fun and stress free. You guys deserve are the best.
14 juli 2023
Review zonder uitnodiging
Antwoord van Showcase
Good morning Mishtu,
Thank you very much for your kind feedback. It's wonderful to hear that you enjoyed the Yves Delorme sale so much and that Laura, Tia and Sipho were able to help you. We pride ourselves on our fantastic team who are always willing to do anything they can to help our members!
We hope you enjoy your new bedding, and all of the new shoes!
We look forward to welcoming you in store again soon.
Kind regards,
Eme
Brilliant
Brilliant experience- great offers and organisation. Special praise for Denise. Thank you.
6 juli 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi David,
Thank you for your feedback, we are really glad to hear that you had a brilliant experience in store and found some great offers!
We hope to see you in store again soon.
Kind regards,
Eme
Disappointing Service and Communication…
Disappointing Service and Communication Experience
My recent experience with Showcase's service and communication was highly disappointing. As a loyal customer of five years, I have always appreciated their quality products and care. However, their handling of a selling me a faulty product without an apology, along with a complete lack of communication, has left me frustrated. I urgently request to to address this lapse in care. I have never experienced such a lack of service from Showcase before. I hope they take prompt action to rectify this situation.
27 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Yong,
I am very sorry to hear of your disappointment with your recent experience and for the delay in responding to you. We receive a large volume of emails and sometimes require a few working days to get back to everyone. I have checked with our customer service team who have confirmed that they will be in contact with you today.
We value all of our members, and are glad to hear that you have been a member for so long and have appreciated our care and the quality of our products in the past, and hope you can continue to do so.
Kind regards,
Eme
Great service every time!
Have attended a number of sample sales at showcase, the staff are always friendly and helpful! Found some great men's clothes at the recent Reiss sale!
16 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Leigh,
Thank you for your feedback. I'm glad to hear that you've enjoyed our sales and that our staff were able to help!
I hope you enjoy the pieces you got from the Reiss sale, and hope to see you at another sale again soon!
Kind regards,
Eme
What a brilliant Reiss sale
What a brilliant Reiss sale. Really good quality clothes and fantastic discount.
I will be back if this is like other sales that you do!
16 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Mr Wesley,
I'm really glad to hear that you enjoyed our Reiss sale. We look forward to welcoming you to another sale soon!
Best wishes,
Eme
hour to just get in despite prebooking
hour to just get in despite prebooking. There was a long and disorganised queue for coats and bags (not sure why they collect coats and bags) and the sizing was all inaccurate. The shop was very crowded, the clothes and shoes had marks on them and the sizing seemed off. Long queues for everything from fitting rooms to billing to collecting your coats back again. I will never go back here.
2
17 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Zoe,
The Reiss sample sale is very popular and as such, we welcome a high volume of shoppers. We aim to keep wait times as low as possible, and have checked our CCTV footage to confirm that no one waited longer than 15 minutes to enter the sale.
We require that all bags and coats are checked into the cloakroom in order to maintain the security of the event, as well as keeping the shop floor as clear as possible.
The brands we work with size the items themselves during production, however our team in store are always happy to offer any assistance with finding the correct sizes.
Due to the nature of sample sales, whilst the majority of the items we sell are in new condition, some are defected, and as such are heavily discounted.
I hope this helps.
Kind regards,
Eme
Reiss charity shop
I am 5'7 size 8 to 10. I literally found nothing nice in any sizes It looked like I has stepped into a charity shop. My husband went the day before he bought few blazers. My friend went later on in day and managed to buy playsuits, dresses and tops. So looks like they don't replace the racks regularly.
15 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi there,
I’m glad to hear that your husband and your friend picked up some nice items.
Sorry to hear that you didn’t find anything for yourself, I understand that this may have been disappointing. We restocked the Reiss sale daily, however due to the volume of shoppers, items in popular sizes went fast.
We hope you will shop again with us soon.
Best wishes,
Eme
The white dress
Thank you very much for the lovely people at Showcase for being incredibly helpful, friendly and non bureaucratic in dealing with my issue today. It was definitely not your fault but you solved it nonetheless.
I am a very happy and grateful customer.
15 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Annett,
Thank you for your feedback - I'm glad to hear that our team were so helpful and friendly. We always try to help our members with anything we can!
Hope to see you in store again soon.
Kind regards,
Eme
Very good customer service
Very good customer service, very helpful staff members.
Highly recommend to register to showcase events. this time the reiss sample sales are really good quality and for a good prices.
No faulty items or small discounts.
Thanks guys for the great job.
14 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Tony,
Thank you for your feedback. It's great to hear you enjoyed our recent Reiss sale and that you would recommend us!
We hope to welcome you back to another of our sales soon!
Best,
Hannah
Professional and helpful staff
Professional and helpful staff. Always a lovely experience shopping with showcase. Prices are great!
13 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Beaute,
Thank you for feedback! We are so glad to hear you enjoy shopping at our events.
We look forward to welcoming you back to another of our events soon!
Best,
Hannah
Placed an order yesterday
Placed an order yesterday, somehow the order was duplicated or the payment from my bank account paid twice.. waiting for a response to my email and very concerned I have not received an email notification for my order with order reference… please advise and respond to my emails
JT
8 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Dear Julie,
Thank you for responding with your details. I can confirm that we have not received any emails from the email address you provided, nor do we have an account, or any orders registered with this address or name.
If you placed your order with a different email address, please let us know so we can investigate this further.
Best,
Hannah
All I can say is WOW
All I can say is WOW. I have just come from the Belstaff sale, there were some truly great bargains at Showcase in Regent Street St James. Special shoutout to Tali and Denise, who were so helpful. Very impressed as they were a great help and calm amongst the frenzy- thanks guys. I will definitely go back for more discounts when I am next around the area. Abi.
7 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Abi,
Thank you for your feedback!
I’m really glad to hear that you enjoyed the Belstaff sale and found some great bargains! We are very lucky to have Tali and Denise – great to hear that they were so helpful.
See you in store again soon.
Kind regards,
Eme
Denise at Showcase is great !
Dear Katie,
Yesterday I visited your store for the first time, for the Belstaff sale.
I am writing to advise that despite the naturally hectic environment, I was on my own and asked one of your staff near by - Denise for advise.
She spent several minutes with me whilst still dealing with spontaneous enquiries from other shoppers. She gave me good advise on size on a number of items which I duly purchased. She also went looking for items in the stock.
In short, she is a credit to your business. The other staff were all polite and efficient.
I don't mind complaining when things go wrong and happy to send positive feedback too.
Well done. I wish you all well.
Kind regards.
ap
6 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Andrew,
Thank you very much for your feedback. I'm glad to hear that you enjoyed the Belstaff sale and that Denise was able to help you. We are very lucky to have her! I will pass your feedback onto her.
Kind regards,
Eme
Yes for Accessories - Absolute No for Clothes
Mixed Reviews
Aspinal, Purdey Sales 5 Star
Accessories worked great
MCQ and Belstaff 1 Star
Like a jumble sale and had far too few size options
6 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Max,
Thank you for your feedback.
Great to hear that you enjoyed our Aspinal of London and Purdey sample sales.
Due to the popularity of the Belstaff sample sale, some size ranges sold out very quickly.
We try our best to keep all of our sales neat and tidy and we always ensure that the team is on hand to organise everything in between timeslots, especially for busy sales like MCQ.
We hope to see you in store again soon.
Kind regards,
Eme
Denise - Thank you
Hi, I had a lovely experience especially with the help of Denise. she quickly sorted the issues and was extremely pleasant. Thank you.
Warm regards,
Haneesha
4 juni 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Haneesha,
Thanks so much for your feedback. Great to hear that you had a lovely experience and Denise was able to help you.
We hope to see you in store again soon!
Kind regards,
Eme
missing order and no respond at all
I placed an order online in March and they didn’t send the parcel until 10th May. And the item went missing! They ignore my email. They have no contact number. I’m hanging there with a missing item that order was placed more than two months ago. Define avoid shopping. Btw if you want to investigate the case, the ticket number is 31296.
27 maart 2023
Review zonder uitnodiging
Antwoord van Showcase
Hi Beryl,
I’m sorry to hear that your parcel went missing in the post, we weren’t aware of this as our tracking said that the parcel was delivered and signed for on the 5th April. I can see that Sinead responded to you shortly after you informed us on the 29th May that your parcel had gone missing and processed a full refund for you.
I hope this helps,
Kind regards,
Eme
Luxury Sample sale
Just returned home from the Regent Street sale!! Bargains galore for the more discerning shopper and a great atmosphere with amazing helpful and totally wonderful staff from the guys in the cloakroom to those on the shop floor, but a special mention has to go out to the fantastic Denise and Fran, these two angels went above and beyond to assist us, they made us feel like we went just shoppers but friends these ladies were professionals without being pushy and totally honest with their opinions, my friend and I left feeling that we had made friends. More like these two ladies please Showcase, we shall definitely return with a larger entourage with deep pockets. Dee
29 april 2023
Review zonder uitnodiging
Antwoord van Showcase
Good morning Dee,
Thank you so much for your lovely feedback.
We’re really glad to hear that you enjoyed your visit to our store. We are very lucky to have Denise and Fran, and will make sure to pass your feedback onto them.
We look forward to welcoming you back to another sale soon!
Kind regards,
Eme
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