Shurgard Self Storage - Croydon Purley Way Reviews 

Very quick & easy to arrange. Fast and professional service from the company, all arranged same day and the team were very helpful.

This is my first time of using storage.

I love the seamless online procedures and the prompt response. However, I was disappointed when I got there and realize that the space assigned to me wasn't spacious enough to accommodate up to half of my load even when I explained to the rep the nature of things I have. This make me seek alternative storage to accommodate other stuff since it was a Saturday night and manager was on ground to assist in reassignment. I ended up spending more than I could've spent in a bigger storage.

Staff were very helpful showing me a number of units before I booked online, price was great compared to others. Site security is excellent with easy access using the app. Packing materials available from reception. Only minor gripe could do with selling bubble wrap as well.

Great staff, so helpful and welcoming in my time of anxiety and stress.

Quick and efficient, great deal for small storage and short period of time. Very helpful member of staff

We had a great experience visiting the self-storage facility, thanks to Gareth. He was welcoming, knowledgeable, and took the time to walk us through all the options available. Everything was explained clearly, and he answered all our questions with patience and professionalism. The facility itself was clean, secure, and well-organized, and the service we received made the whole process smooth and stress-free. Highly recommend, thank you again!

We couldn’t access the unit last night, installed the app as instructed by staff, when visiting the Purley way unit to unload stuff message kept saying ‘see manager’ I will be going there again later today to resolve

Easy access from the mobile app allows you in and out during the day. Trolleys are supplied for your use. Staff are helpful and polite. Building is clean.

Staff very helpful. Easy access to your unit. Overall very good service.

Online process was pretty straightforward albeit confusing with how to access the storage. Onsite welcome felt a little hostile and negative when not buying lock, insurance and paying upfront

I strongly recommend avoiding this company. Initially, they lure you in with an attractive deal, but after a few months, they hike the prices significantly. To keep costs down, they’ll offer you a smaller unit at a seemingly reasonable price, forcing you to move all your belongings. However, a few months later, they’ll increase the price on the new unit as well.

This pattern makes it clear they’re banking on you not wanting the hassle of repeatedly moving your storage. It’s an exploitative and dishonest business practice that feels like daylight robbery. Save yourself the stress and frustration—choose a more trustworthy company.

Garth and Lewis are efficient, friendly and superb and have been a great help in helping us select and confirm our unit booking today

Rats are everywhere; they have destroyed everything.

Second time to use Shurguard. It’s always easy to set up and to choose from a variety of facilities. No time limit which is great thing. Easy access to storage facility. Great customer service.

Worst ever - I would not recommend - staff are rude and very unhelpful. It appears the company is not a member of any removal or storage ombudsman scheme.

The staff are very helpful, both on the phone and at the reception. The storage is clean and secure with app access

They helped me with my induction and how to use the application to gain access

Super smooth to use and very fast. Good prices!

Amazing customer service.