Great Customer Service! I had an issue with my local delivery, and SinoCultural provided great assistance. The table mats received are very well done, subtle, unlike the ones you could find on Amazon... Toon meer
Bedrijf heeft geantwoord
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Our purchase was a birthday gift to a good friend of ours and the presentation was so elegant and beautifully detailed, it was very impressive and our friend loved the scarf that was such high quality... Toon meer
Bedrijf heeft geantwoord
Bag is beautiful just as promos on Facebook and Insta. Been eying the website a lot but was always worried if site was legit. After I placed the order didn't have any other update for nearly a month,... Toon meer
Bedrijf heeft geantwoord
Overall 5 stars for packaging and delivery. Beautiful silk quality and bag. I'm just taking off a star because the leather quality is very cheap like that plastic faux leather type quality. Other than... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Sinocultural is a Chinoiserie Brand. Sinocultural is dedicated to preserving the Intangible Eastern Cultural Heritage and Bringing it into Modern Life. Sinocultural's Mission is to Spread the Charm of Intangible Cultural Heritage and to show the Exquisite and Fascinating Traditional Craftsmanship in China.
Contactgegevens
4,6
Uitstekend
101 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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منتجات جميله ومميزه ..تصميم مبتكر وغير…
منتجات جميله ومميزه ..تصميم مبتكر وغير مكرر
31 december 2024
Review zonder uitnodiging
My item was stuck in customs clearance…
My item was stuck in customs clearance for 3 weeks, made me miss an important date! I have yet to receive my item yet despite calling the courier service company and sinocultural has not been much help!
18 november 2024
Antwoord van Sinocultural
Dear Douglas，
Really sorry for the bad shopping experience in our website. When we encountered customs clearance problems on November 28, we sent you several emails to inform the customs clearance problems, and we need your assistance in customs clearance.You may have missed our email messages. Please follow the email instructions after seeing the message, contact the local customs office to assist in customs clearance. Our service email address is: service@sinocultural.com, please contact us and we solve this problem together.
The quality
17 november 2024
My guest is so happy with the oriental…
My guest is so happy with the oriental style gifted...
Thank you
15 november 2024
Wonderful products and company!
This company is very honest and kind. I love everything I have bought and they are great in their customer service. I once had issues with an order and they took care of it right away. The products are great and the service is wonderful! I highly recommend them and their products! 5 stars all the way!
16 november 2024
Amazing embroidery purse
The purse quality is amazing! I first saw their bags on Facebook, and I was blown away by all the beautiful designs on their website, especially the magnolia embroidery handbag! Their customer service is awesome I had a few a few questions before ordering and they so helpful!
30 oktober 2024
Review zonder uitnodiging
Antwoord van Sinocultural
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations.We look forward to your next order!
Great product with great customer service
Summary for the brand and purchase experience: Definitely will have future purchases!
Had ordered two bags and a wallet from them even though I was skeptical since there weren't many reviews or info available regarding the brand. However, the customer service over at their social medias were prompt (during business hours of course) and very polite to all my inquiries!
They had made the whole purchasing experience smooth and pleasant, the delivery had some issues with the tracking but they did their best in assisting it as well and the parcel arrived within a week!
The items had arrived in perfect condition, but the gift box I had purchased as an add-on had been damaged, contacted them again and were compensated in a timely manner too (was really surprised of that).
Regarding the product itself, the silk-made is what caught my eye and the quality is definitely there, prices also are way reasonable for what you get.
Again, will definitely revisit their store and purchase more in the future
14 november 2024
Review zonder uitnodiging
Antwoord van Sinocultural
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse, the craftsmanship and our customer service. We take great pride in our work and are glad it met your expectations.We look forward to your next order!
Everyone asks me about this bag!!!
The bag was packaged flawlessly and arrived on time. Incredible craftsmanship and so so beautiful. I get compliments every day for this stylish, elegant, and unique silk bag! Great company.
1 november 2024
Review zonder uitnodiging
Antwoord van Sinocultural
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations. We look forward to your next order!
Good quality and design
I got my sister the pretties silk bag for her birthday, and she loved it very much!
29 oktober 2024
Review zonder uitnodiging
Antwoord van Sinocultural
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations. We look forward to your next order!
Bait and switch !
Bait and switch !
This is very disappointing as it was the PEFECT Christmas gift for my girlfriend. And the website has so many more gift I could get her in January for her birthday! Literally the nicest looking handbags that are in this price range.
Then it all went to hell....
The item was in stock online, so I bought it. Very soon after I received an email it suddenly wasn't available, but they could send me the style in some other sizes that were random. I said "NO" to switching TWICE and then demanded a refund. I want the exact item I selected and paid for. Why would I rather have something else? It still says in stock by the way!
Do not trust these people!
Yes I REFUSED a different size of the product. I want exactly what is pictured and what I had paid for. Yes I will REFUSE other items then the one that I chose and purchased. It said "in stock" for hours later of the SAME item and SAME SKU every time I checked back. Don't spit on my cupcake and tell me it's frosting.
Unacceptable. REFUSE to be bait and switched!
This is not up to anyone's "standards" especially when I am buying a handbag for over $300. So you permanently lost a customer. Your website should be accurate and customers should be able to get exactly what they want and pay for. Not some substitutions in different sizes or whatever.
__________________________________________
Order Confirmed- Here is the email everyone!
"Thank you for your purchase!
We're getting your order ready to be shipped. We will notify you when it has been sent." - LIES, LIES,LIES
22 oktober 2024
Antwoord van Sinocultural
Dear，
Thanks for your review. It's a pity for your bad shopping experience in our website.The size of the bag you purchased is out of stock. For the same style, we have other sizes in stock so we send you message to communicate with you that whether if it possible to change to other sizes. You refused and request for a refund. We processed your refund promptly.
Actually the bag your ordered which was out of stock has no longer show on the website. We valued your concerns and try our best to dealt with it in a timely manner. Unfortunately, we failed to meet your standards.
Finally, thanks for your feedback. We will continue to improve our customer service for a better shopping experience.
Sinocultural
Purse was tea
18 oktober 2024
Great quality and beautiful ❤️
17 oktober 2024
Antwoord van Sinocultural
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations.We look forward to your next order!
The product is well made and you can…
The product is well made and you can sense the quality.
20 september 2024
Great experience!
I bought 2 purses in a short time and they are impeccable made, the shipping was fast and over all a great experience.
17 oktober 2024
Review zonder uitnodiging
Sinocultural was very good at making products.
Sinocultural was very good at communication throughout the process, the shipping took a bit longer than expected because of customs but it arrived within two weeks which is fine. Product looks and feels great and highly recommend!
22 september 2024
Antwoord van Sinocultural
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations. We look forward to your next order!
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