Solis Reviews 

My connection drops continuously, and after spending hours speaking with support, running around my house moving my router to every location they could think of, and them running connectivity tests, the solution was to "move the device closer to the city center".

I am in Siena, Italy. This is not the biggest city in Italy, but it is a VERY popular tourist destination in one of the (if not THE) most popular tourist destination countries in the world. I live on the same street as the police station, McDonald's, Burger King, grocery stores, a gym, a furniture store, a home improvement store, multiple gas stations, and more. This router is advertised as a travel router, and if it can't handle this location, it definitely cannot handle any traveling outside of capital cities.

I used Solis while traveling in Europe this summer. It was adequate but only worked sometimes. I ended up purchasing a sim card for a router which worked infinitely better. I cancelled the subscription in a phone call with a representative while I was trouble shooting the device. Several months later, when I noticed that they were still charging me $99 per month, I called the support line. The rep was rude and would only read me the terms and conditions aloud. This suggested to me that it's a practice of making it difficult to unsubscribe and continue to bill customers. Needless to say, I will NEVER patronize this company again.

Faisa provided a very warm welcome and excellent service—attentive, friendly, and made our dining experience wonderful. Highly recommend!

I got my sky Rome orange hockey puck solace device from Patriot Mobile or through Patriot Mobile. It works like a teenager, when it feels like it. It just took a crap on me tonight watching The Rockford files. I'm going to end up sending it back to Patriot Mobile telling them I want my full refund and at least half a month to a month of service refunded. I'm paying $100 a month for service and I will get with the Elon Musk satellite internet service SpaceX or whatever the hell it's called not SpaceX but whatever his satellite service. This is garbage this is garbage this is garbage. I need consistent Wi-Fi so I can watch the Blaze Network which I bought a subscription to I can keep up on my news and information and I can use it for my business. I have to have reliable service and this thing is about as reliable as a fart when you got diarrhea. It's a piece of garbage it's worthless and it needs to be beaten with hockey sticks until it's broken into a thousand freaking pieces.

Absolute horrible she bizarre customer service experience. My payment app auto populated the wrong shipping address. Within minutes I contacted their customer service to correct and was told it would be escalated. 4 days later I have been bumped from 4 different names- who knows if they are actual people- and no one has addressed my problem. I have spent $500 on a product that is going to a place no one lives and that I won’t be again for 3 months…..

They charged me even though I turned off the automatic renewal feature that is automatically turned on, then saved my payment method without my permission, the wifi service was poor and bad overall, very unsatisfied, the customer service were not helpful and this company wouldn’t issue me a refund even though the WiFi was so slow, my phone plan was faster than the 5g puck itself, yes I followed the direction of putting it near a window and everything else, and still bad wifi, it’ll depend on where you are but I had to waste hundreds of dollars on another service for the speed to be fast and reliable. They offered me a month because of the charge but I want a refund, I paid for a 6 month plan and didn’t even use it, waste of money and time.

Impossibile, da privato e cliente, avere assistenza. Letteralmente Impossibile

Mai più prodotti o impianti di questa ditta !!!!!

Absolutely the most horrible customer service and product. Even their service team couldn’t get the unit to connect while in Europe, the UK or the USA. They say you’ll get assistance in 24-48 hours - 30 + days later they claim the never got the request. Then they promise to ship a new unit and 10 weeks later it still hasn’t arrived. It arrived the week after I went back to Europe for a month and I made other arrangements. Then they say “sorry this is out of our warranty period.” They should be appalled by their lack of service.

I have been fighting for almost a year to get the Solis replaced. Constant shutting down and losing signal. Troubleshot too many times, too many hours wasted on trying to get this fixed. Chat accomplishes nothing, they will troubleshoot for hours, for as long as you can last, and nothing will be fixed. Email, we are ordering a replacement, that department will reach out within 24 hours, 48 72 96 hours later, nothing. Reach out again, same timeframe, same result. They are waiting for the warranty period to expire so that they won't have to replace a $400 brick.

Unreliable service and horrible customer service. It takes long periods of time to get any kind of help or reply in chat and the cancellation policy can only be compared to theft. Make sure you DON'T throw anything away - including papers, instructions, the box ... etc. They charge for every item missing from the box when you try to cancel

This company is a FRAUD. Do not buy from them anything.
I returned an unused and unopened Hotspot. The gift card that was purchase with got lost and I repeatedly asked not to process the refund on that card and they still did it.
Bad customer service that doesn’t speak English well, they won’t let you to speak to a supervisor.
Bottom line they stole $175 from me. I have never seen such a scam.This company is a FRAUD!!!!!

The Solis WiFi data logger failed in 2.5 years. Solis refused a replacement, mentioning accessory warranty is only 2 years.
This smells something designed to fail, immediately after warranty period. Stay away if you want to avoid unnecessary spend.

This is a genius invention! So very, very easy to use. I am over 70 and used it within minutes of getting it set up. Travel a lot and it gives me safe, inexpensive Internet everywhere!

Marissa is the best

East Texas I‘m consistently getting 0.8-1.5 Mbps. mobile phone is 50x that

No connection in Cancun airport, I tried multiple times.

Definitely no good if you need to rely on it for work.

One daypass is a waste of money, and I purchased 20x of them…

Beware! This company uses fraudulent payment methods and marketing techniques to hide payment information. I have been a customer for 4-years and everywhere I go, they don’t have coverage. I’m currently trying to cancel my service and 6-hours in I still can’t remove my bank draft payment. Beware!

13-9: problem solved! FINALLY simo solved my problem with Skyroam payment.

Skyroam IS NOT SAFE. They collect daypass money from your creditcard and not willing to help you out who did this. In May we used internet payed by our creditcard for 11 days. 3 months later they start collecting money. From the moment I complain about 1 false collecting they start almost every day collecting money incorrect from our creditcard while I am in The Netherlands and not in the US

I like the device put beware, if you sign up the subscription will renew with no notification. I thought I was just buying one month. 7 months later I find out i payed 693 dollars for nothing. Read the contract! Borderline deceptive business practices. Called customer service and told them my concern, and the first thing the customer service agent(outsourced to India) said was, Did you read the contract and no, we don't send renewal emails on your plan. Beware!

I bought the SOLIS device to help me during my travel and it did not because it was acting funny and not connecting me to any WIFI, tried to contact the customer service but no way because there is no internet around. After my travel the SOLIS company told me in chat, that you needed to troubleshot (But how genius if I am not connected to WIFI?), I will never deal with them again, just waste of time and money, not to trust it again.

While I am pleased with the Solis Skyroam wifi, Solis has failed to provide me with data, after my purchase. Additionally, Solis ignored my inquiries.