Solis Reviews 

I bought the Solis Light and it was delivered. Worked fine on the free GB, but when trying to use my purchsed GB would not accept them. Within a week of purchase, I started trying to get a refund, and tried 10 times over the next month. Company gave me today run-around. Never got a refund or any useful customer service. TOTAL SCAM. DO NOT BUY!!!!!!

I recently bought a 20-day pass on my SIMO device during Labor Day sale for 25% discount. It was advertised in their email that a promo code is not required as it will be automatically applied at checkout. When I added my credit card info during the order process, my order went through without an option to review it and the discount was not applied. I emailed Solis twice to get the credit without the courtesy of a response. I sent a chat request and was finally able to connect to the support team who then advised me that the promotion only applies through their website, not on the device. Why can't I do everything through my SIMO device? I found this to be a deceitful practice/advertisement to get people to buy the plan without the discount!!!!

I have owned this unit for about 3 1/2 years. I would say it works about 50% of the time depending where you're located. if I'm someplace that is near a bigger area, it will usually be able to work OK, but if I'm in a remote area, not only does it not work it won't connect. It won't do anything. You have to have at least cell service to even get it to connect it also if you buy a day pass and you're not using it it still says you're using it and it just says that they are downloading data even if you're not using them. customer service used to be fairly good now. Customer service is terrible. You have to talk to a bot and then if you get anyone on the phone at all, it's someone that has no knowledge to help you except to tell you your device is connected. We don't know why it's not working the signal scan never works. I'm going to use up my data plan that I have for this and then I am throwing it away and buying something else because I know there's something else much better on the market.

Ho comprato un abbonamento mensile ma non riuscivo a riscattarlo. Contattato il customer service ….pessimo in piu’ 12 h non hanno fatto nulla….richiedero’ indietro i soldi che ho paura non mi ridaranno mai piu’.
Maledetti

If I could give 0 stars I would. I wanted to use this while I traveled for my work. I very quickly found out that they are thieves. I bought an $89. US plan, and made sure I toggled the subscription off. Further, I sent the company an email to tell them I was canceling that monthly service a week before it was to end. And to cover the time, I purchased a 20 GB US plan. Well, they recharged $89. on my card. I talked to Chat who said they would send it upstream to management, but their website page says very clearly they don't give refunds! What they came back with was a credit. And I was told to let the service fall out without using it. I was actually able to do that but in the process lost the 20 GB completely. Management did come back with a credit code. I put in the code thinking I'd get $89. worth of Airtime. It turned out to be 10 GB's! I made sure to toggle off the subscription at the switch. But wouldn't you know it? I saw that they were now charging me $25. for the 10 GB that had been the credit! And I had also bought a $70. US plan for 50 GB. Mostly this company is a scam. They do have a service, but it is glitchy, and difficult in some circumstances, and that page saying they give NO REFUNDS says it all. Thankfully it appears that their Website (where you managed your plan) is now for sale. They want $200,000 for the site. Good luck with that one!

I had been searching for a pocket wifi that would fit my needs as I travel overseas. I finallt settled on Solis/Simo after reading a bloggers review. I wish I hadn't once I started using it, I noticed that just connecting my phone with no background apps on the data was being used up suspiciously faster than any other data service I've ever used. When I purchased what I thought was unlimited data, it turns out the company only gives you 2 gb of data. Far from unlimited. My phone carrier does better than that. Even though they use cell towers that data is still slow and you would know it isn't supposed to be if you're using Tmobile towers. My phone carriers uses tmobile towers and I get a completely different internet experience. I contacted chat support and they have to escalate everything. There's virtually nothing that chat support actually does beside relay messages. Their pricing policy seriously lacks transparency. They told me I was getting a refund, but it was actually a rebate for the unused data. Lies and deception all over the place. Everything is fine print, nothing is told to the customer for clarity. I will never recommend this company and I think product review-based blogs should be banned from the internet.

I really wanted to love this service — the concept is fantastic. Having WiFi wherever you go is a major plus, especially for someone like me who travels and works remotely. But unfortunately, the execution just isn’t there.

A few major concerns:

The plans are quite expensive for what you get.

There’s a noticeable lag in data usage reporting. For example, if I use my hotspot to stream Netflix or upload videos, the app doesn’t reflect the data usage in real time — which feels suspicious.

Even worse, I can’t see my actual data usage in the app. Why wouldn’t I be able to track something that important? That feels like a red flag.

Customer service is also lacking — responses are slow and not very helpful.

Overall, it’s a great idea with poor execution and practices that feel borderline shady. I wish it delivered on its promise, but right now, it just doesn’t.

Stay away from them! I used to be on skyroam, so much better. Now Solis. They billed me twice for x lifetime, and was not a lifetime, it was with expiration date. So not worth it. They even expire the plan. Nothing carries over even if you do not use them. There's plenty of better wifi routers out there. Even tried to resolve with customer service and not worth it at all. They didn't do anything about it. Waste of money for sure, with todays' tech you do not need this.

STAY AWAY FROM THIS COMPANY! They advertise free 2-day express shipping and then send it 5-6 days USPS Ground. They are scammers and need to be shut down.

I used to love my solis devices, tat’s why i bought another 2 more (1 for friend), but they have one of the worst customer service (via Chat).

My new device was unable to register to my account, contact live chat to help, Aiden helped register the new device under my email id, it was done to the same email but a different server (new), i cant find the new device in my app so i contact them again, only then i was told tat they are migrating to a new system, so my old devices are in old system while the new device is in the new one. I was told to wait for the migration to complete so all will be under 1 account instead of moving here and there.

To make things easy for them, i agreed to wait, but i requested them to help transfer my data balance from the oldest device to the new one because the battery is dying. I was told to wait for email notif once the transfer complete.

Next day the email came and to my horror, my 8gb+ balance become 1gb being updated into the new device, more than 7gb data were gone.

Email ends with “ If you need additional assistance, please reply to this email or start a live chat with us on support.simo.co. Our support team is ready to assist you 24/7!”

I hope resolve the error asap so I contacted the live chat again but I was very disappointed by the reply:

“Liam: You've been helped many times, according to records, so we shouldn't say it. Reply to the email, and let them know what is wrong. We are unable to transfer data over chats.”

Am not sure what yall thinks but i feel offended and disappointed with such disgusting customer service, Does any consumer enjoy contacting the customer service and repeating the whole story again n again, waited very long for their reply and yet issues were not fixed properly?
I would not want to contact you if yall get everything done correctly in the first place!!

assistenza inesistente.

I used to love Skyroam. This company is absolutely awful, a perfect embodiment of the current grifter economy: take a honest, trustful and perfectly working idea and company and turn them into a terrible, unusable money machine. Completely disgraceful. Use it as your own peril

Solis Slice&More 8401 Küchenreibe
Der grösste Schrott von einer Küchenreibe; sieht edel aus; aber völliger blödsinn im Handling; sowie jedes mal für die Reinigung brauchst noch einen Schraubenzieher um die Maschine zu reinigen; einfach ab in den Müll damit

Fast internet worldwide, free 1gb data every month for Solis 5g units. Customer service is the best, no waiting time at all

I've had two models of their hotspot devices: Solis model HS400000 and the Solis lite. I've traveled and used the devices in various states in the U.S., Mexico, Thailand, and Ghana. In every location, I was successfully able to get internet access. For the newer Solis Lite model, it took 5-10 minutes to find a connection. The connection speeds were decent enough for navigation and video streaming. As someone mentioned, the hotspot does work well, but it does not keep your devices connected for always on access. Example, if I connect to internet on my phone to the hotspot, put down my phone for a couple minutes, then use my phone again to access the internet, I have to reconnect to the hotspot again for internet access. It's a minor nuisance, but I can see this being useful so not to keep using up unnecessary data...maybe?

The other thing mentioned from other users would be the surprise auto-renewal. I've been victim to this as well. If you subscribe to one of their data plans and forget about it, they will continue to charge you, even if you didn't use ANY of the data before renewal. What makes this bad business practice is the fact that they don't notify you via the app or email when your subscription's about to renew. I contacted their customer service via the app and they said an email gets sent, but it sometimes goes to spam...So they know consumers might not see their renewal notification. ALSO, that email is just a notification when they've already charged you the auto-renewal, it's not an email warning you BEFORE getting charged the auto-renewal...

To make it even better (sarcasm), they do not allow refunds on "Data/Wifi Service plans that has been consumed. AUTO-RENEWAL FEES ARE NOT REFUNDABLE." Not the best business practice.

I will try to be balanced. There is a helpline number …… 4
however the help they give is negligable, all I wanted was for someone to talk me through setting the app to ensure I bought and sold my energy at the best rate, what I got was somebody telling me they would send me a video so I could work it out myself and then when I asked questions they would sigh as if I was asking stupid questions and it was all too much trouble. Customer service…….0.
The app is not straightforward for anyone, especially if you are not computer savvy, which not everybody is. App……1

Whether the product is better or worse than any other i can't comment! However their 5 year guarantee means nothing due to the fact if you have a problem they have no engineers to come out to replace or rectify any issue's you may have. Their customer service whilst pleasant are of no use they expect you to rectify the problem , if I had the choice again of wasting thousands of pounds I would check with your installer that the product and company they use actually has mobile engineers who can rectify any issues you may have

This company continues to bill after cancellation. FCC MVNO division should investigate their billing practices. Customer service is a joke. Throw your hockey puck hotspot in the trash and move on. No wonder Sams Club was selling them at crazy discounts. 1gb of data evaporated in 1 day according to their system only running map app. Bill in dispute with credit card company. And this is just about $8.

I turned off the auto-renew on the Solis when my home internet finally got hooked up and was surprised a month later when Solis turned it back on and billed me for another month of service, claiming I hadn't turned it off. Despite contacting them immediately they refused to refund the charge. Not happy with the shady business practices. BTW the hot spot works reasonably well but does not work to be left on for always on access - it shuts off every day on it's own, even when plugged in.