Solis Reviews 

Mary was polite and attentive to resolving my issues promptly.

I had a great experience with the chat/technical expert. They were able to rectify my complaint.

Understood the issue and provided clear directions on how to resolve it.

They’re dealing in a complex space but I’ve always had a straightforward time dealing with Solis. They’ve helped me managing data plans across multiple devices so that we have wifi when we need it!

Simo and customer support rep Mery was super helpful. Fast and efficient service!

Tenía una duda para aplicar un descuento y desde el servicio de asistencia me solucionaron la duda e incluso me hicieron el servicio de aplicarlo en mi cuenta directamente

Support was very easy to work with from the initial conversation with the AI to the elevated support with a live customer support representative. The representative was helpful and resolved my concerns in a timely fashion. She was also very courteous and understanding.

Called about linking my account properly. The issue was resolved within 5 minutes. Great service.

Tried to replace a Solis datalogger. It took several hours of trying to get the logger to speak with my phone, then another several hours getting it to connect with the Wi-Fi. It's totally "User-hostile." Never again.
They couldn't have made it more difficult if they tried,

Solis Inversores. Puse un Inversor y a los tres meses tengo miedo de que se me incendie la casa. El instalador de Solfy desaparece. Me pongo e.n contacto con Solís y te marean con correos que no te resuelven nada. Instrucciones en Inglés. La empresa desaparecida. Servicio posventa inexistente. Una estafa

My nonprofit has used 2 Solis Go units for about a year. Things were good until this month. Our usage is modest, and they did what we needed. We are now having trouble with the 1GB for life data draining away unexpectedly. The first time it might have been our fault -- devices in my home were connected that I didn't mean to be. This time I'm not as sure. The units are often hard to turn off and keep off while charging, This is a related concern because the device can't use data if it's off.
UPDATE: I did get some coaching via their chat. But I'm thinking I'll try Globlinker for my next device. The price models seem better, but performance is important also.

Problems with accessing the inverter. Company not interested. Fault with inverter but company expect end user to cover the cost of labour running in to hundreds of pounds even though fault with design and reliability of inverter. Will be replacing with a brand that back up there products
Avoid installing this brand

They advertised Malawi on their website and confirmed by email and chat. Once I bought two devices and took them to Malawi, and they don’t work, they took Malawi off their website and did not offer any refund.

Abysmal service. They are unable to sort of out problem related to data logging. It's not possible to communicate with a tecnhician who knows how to fix things. If there is any alternative company to deal with then I would advise any potential new customers not to have anything to do with Solis.

Paid $655.62 on 10/17/2025 for 2 wifi devices + service. Tried it, but it didn't work the way I needed it to work (i.e. when cellular is N/A). Returned all items within 30 days (11/12/2025) per their return policy using their prepaid label, and canceled the service. It's now 2 months later and I still don't have a refund. Tried contacting customer service several times (10+ times) via chat and email. I was told in writing that they would refund for the service plan and devices. Multiple customer service reps told me they were "assuring me" that my case would be "escalated", as apparently customer service has zero authority to facilitate refunds. Still nothing. They don't even respond to emails. Reporting to Better Business Bureau.

Good luck getting any satisfaction if anything goes wrong with your device. The 1 year warranty means nothing to them. Abysmal customer service.

I rarely write reviews, and I even more rarely write negative reviews. In this case, I am compelled to, so that anybody else as unfortunate as me to have trusted this company in good faith, they can know what to expect too.

My Mobile Solis Hero Hotspot & Power Bank never arrived for more than 1 month. I had to escalate the matter 3 times to live chat before they agreed to look into the matter seriously.

On my 4th escalation to live chat, a replacement Mobile Solis Hero Hotspot & Power Bank was approved. I was supposed to get an email notification within 24-48 hours. However this never happened, and I had to escalate on live chat a few more times, each time after waiting for the promised of 24-48 hours response.

So after approaching live chat at least 6 times, getting promises of replacement at least 3 times, I am still getting nowhere. I still have a Global Pay-Per-GB for 3 Months (50 GB) code unable to be used because I do not have the Hotspot device to activate it on.

Thereafter, I asked for a refund since I am going on a trip already, and the replacement is not going to get to me before my trip. Its been 2 weeks and 2 escalations already, nothing is being done even though the approval is supposed to take 7-8 business days.

This company has the ability to help themselves to money in your bank account without your knowledge or permission even though auto renew is turned off. DO NOT USE THEM. Recently, they took money from my bank account and pretended to Escalate my complaint. I contacted them 5 times over 10 days and was given false promises of follow ups but never received one. I have the transcripts of all my conversations with them even though they said they have not heard from me. A check reveals they have done the same to other customers The money they took bears no relation to any products they sell.I have since closed my account and my bank is pursuing them for the monies. I use an ACER M6e device which is fantastic and has simo built in. I have advised ACER management of the business practises of Skyroam and the impact on the global reputation of the ACER company.

L’Inverter si è rotto dopo circa tre mesi, e mi è stato inviato il nuovo Inverter che è stato sostituito, il tecnico ritardato per la messa in rete più di un mese, e va spesso off line anche se è collegato con il cavo, ho esperienze con altri prodotti fotovoltaici che funzionano molto molto meglio, questo è il peggiore che ho provato personalmente.

Super expensive and eats through data like there’s no tomorrow. The Simo Solis Lite uses data as soon as it is switched on, regardless of whether your phone is connected to it, or not. Complete con!