Skyscanner Reviews 

Antwoord van Skyscanner

Een dag geleden

Hello Jatin, 

Thanks for taking the time to leave your review. 

To offer some context, Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site where you make your booking directly. They are therefore best placed to help with any feedback or questions about your booking.

If you would like to contact them directly, you can use this article to help you find their contact details: https://goo.gl/lkQ1tv 

Alternatively, you may be able to locate the travel provider's Trustpilot page to leave your feedback on their page.

Thanks for your understanding.

Kind regards,

Bea - Skyscanner Support

Antwoord van Skyscanner

4 dagen geleden

Hi Lloyd,

Thanks for taking the time to share your feedback, and I'm sorry that you've noticed a price difference in the monthly price view.

The prices shown in the monthly view are estimated prices based on recent searches made by other travelers. For popular routes with a high number of searches, these estimates are usually closer to the current live fare.

When you move to the results page, the most up-to-date “live” fares from airlines and travel agencies are always shown to ensure the highest possible accuracy. Since flight prices can change frequently and availability updates in real time, the live fare may sometimes differ from the estimate shown in the monthly view.

We aim to provide the most accurate information possible and are continuously working to improve the accuracy and clarity of this feature.

I hope this helps clarify the situation, and I've also shared your feedback internally with the relevant teams.

Thanks again for sharing your review, Lloyd. 

Kind regards,

Danny

Antwoord van Skyscanner

5 dagen geleden

Hi there,

Thank you for taking the time to write a review.

We’re sorry to hear that you missed the flight you found on Skyscanner following schedule changes made by the airline. We understand how disappointing it can be when travel plans are disrupted in this way.

As you provided your email address with your review, I was able to identify that your booking was made with the travel agent FlightNetwork. I’ve contacted you directly so we can look into this further and see how we can help facilitate communication with them.

For context, Skyscanner is a travel comparison site. We help travellers compare options by showing availability and prices shared with us by airlines and travel providers. Once you choose an option, you’re redirected to the selected provider’s website to complete the booking directly with them.

This means we don’t make or manage bookings, and we don’t control airline schedules, cancellations, or changes. However, we’ll support where we can and help guide the next steps.

When you have a moment, please check your inbox and reply to my email so we can support you further. 

We're looking forward to hearing from you. 

Kind regards,

Luisa

Antwoord van Skyscanner

4 jul 2026

Hello Marouf,

Thank you for taking the time to leave a review and share your feedback. 

I am sorry to hear that you were unable to find anything on our platform. The search tools on the homepage of Skyscanner's website and the Skyscanner app allow you to search for the best travel options for flights, hotels and car hire. 

Skyscanner searches billions of prices from thousands of travel providers to help users find the best deals available.

If you need further support with using our search tools or are experiencing any issues, please contact our Support team using the link below, and our team will do their best to help you. 
https://help.skyscanner.net/hc/en-gb/requests/new

Thank you again for your time. 

Kind regards, 

Tegan

Antwoord van Skyscanner

2 jul 2026

Hello Mohamed,

Thank you for taking the time to leave your review. We're sorry to hear about your experience after booking flights with Rayani Air and Air Arabia. 

As a travel search engine, Skyscanner unfortunately doesn't have access to your bookings made after leaving our site. 

If you would like to provide your booking details at the link below, a member of our Support team would be happy to look into this further and see how we may be able to help.

https://help.skyscanner.net/hc/en-us/requests/new

Thanks for your time, and we hope to hear from you soon.

Kind regards,

Bea - Skyscanner Support

Antwoord van Skyscanner

30 jun 2026

Hello,

Thank you for taking the time to share your experience. We're sorry to hear your booking didn't go as expected.

In some cases, after a booking request is submitted, the travel provider still needs to confirm that the fare and seats are available with the airline before the booking can be ticketed. This process can sometimes take up to 72 hours. 

We understand it may not be a positive experience to have to adjust your travel plans after you've already made payment, and we appreciate you bringing this to our attention. If you'd like us to look into your booking further, please contact our Support team at the link below with your booking details, and we'll be happy to investigate.

https://help.skyscanner.net/hc/en-us/requests/new

Thanks for your time, and we hope to hear from you soon.

Kind regards,

Bea - Skyscanner Support