Sleeping Giant Reviews 

The stuff at Sleeping Giant in Maribyrnong are great to deal with, along with their drivers/installers Chris and Matt both great guys and very courteous in the installation and punctual time.

Fantastic service, good communication and delivery right on time

Punctual and good communication. Friendly and helpful service on delivery

The guys were very friendly and efficient.
The assembly was very fast and professional.
There was minimal mess and it was all taken away when finished.
Thank you very much.

The store where I bought the mattress was very helpful and the mattress came earlier than expected and the delivery men were happy helpful and very quick

easy to deal with. con was fantastic sales rep

Amanda at Marsden Park is amazing 🤩
Thank you Sleeping Giant. Thank you also to Mike for the delivery.

horrible customer service. The part arrived damaged and did not get assembled even after we paid for assembly. On top of that the report was not passed back by the delivery guys back to the store. We has to do all the reporting and comms. Getting ask all sorts of things even after we provided all the details and photos of the damaged item that arrived.

The delivery drivers left the mattress in the ensemble in the courtyard out in the weather of my house. They were instructed to deliver it into the bedroom down at the store due to my mother being elderly and able to do so herself disgraceful once ringing the shop that I brought the mattress from I received zero help and told it was everyone else’s problem completely and utterly disappointed. No one seems to have any responsibility for their actions.

Great customer service from the start made it super easy to decide to purchase our new mattress at Sleeping Giant. The ordering process was super easy, and a quick lead time also.

The delivery drivers communicated the whole time so I could plan my babies naps easily around the drop off. They were super friendly and left me with a smile on my face for the rest of the day. Props to man mountain who carried the mattress by himself from the truck to the door - impressive!

Ok, so filled out a review last week as we were having problems, after saying we would get replacement end of August ( as base for bed had a hole missing so couldn’t assemble ) after writing review they decided to deliver one on Saturday, guess what this one was also manufactured wrongly and hole was missing on the other side.
Now we are back to having a delivery end of August, not sure why they are unable to fix problem with someone in Australia as it would be an easy fix but if we get someone to do it we forfeit warranty.
We now don’t know what to do,as matching bed is already assembled and need one that matches.
Not sure who Quality assures there products, guessing no one ☹️☹️

Very helpful when shopping and specially when delivering. Professional, Polite and very efficient.

item was out of stock when brought and soon as came in phone call to let me know it’s in and arrange delivery. was able to deliver on a saturday and removed old mattress efficiently. gave me up to date of time of delivery which wa great. guys who delivered were nice and said hello and delivered quickly

Great service and knowledge by salesperson Kenneth on 28/06/2026 at the Caringbah store.
Delivery of goods were quick and efficient.
No problem assembly the bed.
Thank you.

Joe is full of knowledge about mattresses, and is very friendly and approachable. They set up the delivery to our apartment and everything from the purchase to the delivery was quick and easy!

Staff were fantastic! Great to deal with, lovely close knit team. Assisted all of our needs, will go back and see Rob again. The delivery was on time, and the fastest in and out process I’ve ever seen.

I ordered multiple beds (3) and a large couch. The beds were all missing fittings. We were unable to put them together. We went to James lane who said they are unable to help and we would need to contact sleeping giant. Well good luck as their customer service team dont answer phone calls. I left 5 messages and THEY DID NOT CALL BACK ONCE! I had to then ring back james lane and complain. Terrible customer service and sleeping giant. They are happy to take your money and leave you with faulty beds. Do not buy from this company. What a waste of money! Only after I chased them for weeks did they advise us that the instructions fit all 3 beds were wrong. No accountability at all taken

Communication about the delivery of my bed was made easy via the tracking link.
Guys were in & out in 10 minutes. The guy who carried my old mattress out & the new one in, was a beast. Carrying a king mattress is no easy feat. Both guys very nice. Thanks team 👍

Disliked the online team, and the warranty replacement process. Loved the in store sale people at McGregor and fortitude valley! And loved the delivery guys! Honest, working working and quick!!

Xcellent communication Delivery on time quick and efficient drop off; staff courteous and well presented