Sleeping Giant Reviews 

Sleeping giant at Marsden park. We bought the mattered from them so good..I loved it.. price was good as well..staff is so friendly & very experienced guide you right way. Thank you so much highly recommended 🙂

Unhelpful customer service

Very helpful staff. Bought 3 items and saved $600. The items were delivered 4 days later. The delivery guys were friendly and very helpful. Will definitely buy from them again.

We visited the Auburn store for a new mattress. Joe was so super helpful and knowledgeable that we decided to order one!

Easy to order.
Delivery was amazing.
Communication was great.
And it arrived fully assembled. (No flat pack hassle)

Easy delivery. Quick and efficient.

Love my bed head!

Lovely customer service at Helensvale and the girl that was helping at pick up at Richlands.

Service was great. Gave great advice and helpful in every type of way.

The ordering online was easy. I got a call from the delivery department to schedule a delivery date. They won’t schedule the rough time or a time frame which is not great given that I have to book the lift for certain time only. The delivery is $139 which is quite pricy compared to other businesses. Then on the day of delivery, I tried calling several times and no one picked up. I stayed at home all day waiting and got a text around 4 pm saying that it will deliver tomorrow. I tried calling again with no luck. Then I went online and chatted to someone useless. I was getting more and more upset so I wanted to cancel my order. They proceeded to tell me that I have to pay 20% restock fee, when they haven’t even delivered! I demanded to speak to the manager and she was more understanding. She first offered $60 compensation, and I said my whole day isn’t worth that amount. She said the max she can offer is free shipping so I decided to take the offer. These people will treat you like nothing until you push the point. Just so incapable and dishonest.

My Order #2000056531

I found the saleslady to be helpful and informative. I have hip problems, and after talking decided on a soft mattress. I am very happy with the purchase.
For value, I felt the price was good, though maybe I could have have wrangled a better price, but I am happy with what I paid.

Absolutely love bed quality and service. From the store to delivery, staff were very professional and helpful. I’ve bought 2 beds and mattresses from here now, would definitely be back!! Thank you to the team!!!

Great customer service and after purchase follow up. Time was taken to listen to needs and share advice.

The delivery was scheduled last week. No one told me it wasn’t coming, I had to call to find out. The delivery came the week after. Not very apologetic at all.
Delivery guys who dropped off the bed were lovely though.

Great sales and service - only issue was limited instructions for assembly - no other issues

Very helpful staff. Fantastic bed. Delivery service very helpful especially with problems getting into the building

From the moment we walked into the store, the customer service was exceptional. The shop staff were welcoming, knowledgeable, and genuinely helpful without ever being pushy. They took the time to answer our questions and made choosing the right furniture an easy and enjoyable experience.

The admin team was just as impressive. Organising delivery was straightforward, communication was clear, and everything was handled efficiently from start to finish. We had to change the day as the renovations took longer than expected and nothing was too hard. They were very willing to change to meet our extended timeframe. .

On delivery day, the team kept us informed of their progress, so we knew exactly when to expect them. They arrived on time with a friendly attitude and immediately got to work. The furniture was assembled professionally and with great attention to detail, and it was obvious they took pride in doing the job properly.

What really stood out was the care they showed after everything was built. Rather than leaving a mess behind, they cleaned up all the packaging and left the area spotless, which was greatly appreciated.

It's rare to receive such consistently excellent service across every stage of a process, but this team at Sleeping Giant delivered exactly that. We are absolutely delighted with both the furniture and the overall experience, and we wouldn't hesitate to recommend them to family and friends.

Excellent service from start to finish. The team was professional, friendly, and efficient throughout the entire delivery process. They handled everything with care, arrived on time, and communicated well every step of the way. I would highly recommend them to anyone looking for a reliable and hassle-free delivery service. Thank you for the outstanding service!

Great service and seamless delivery! We love our new bed 🛏️ thank you!

Mattress has marks. Customer care team doesn’t pickup or call back. Such a hassle better not to purchase new items from them.