Sleeping Giant Reviews 

Really appreciated the helpful, professional advice.
John at the Caringbah store helped us choose the best option for our purposes.
Would certainly return to the store and recommend to others.

Sales staff were helpful and service with a smile
Delivery service had great communication, we were always kept up-to-date with time of delivery.

The service was great , but the fabric is 2 toned from the factory

Good quality products at a decent price. Delivery experience was excellent - good communication and the delivery guys were helpful and extremely nice

Order number:2212702
I am very disappointed with the quality of the bed frame and the way my concerns were handled.

After purchasing the bed, I discovered issues with quality of the bed frame. I provided photographs and detailed information to the retailer and asked them to properly investigate the matter.

They did not accept that there was a problem with the bed frame, despite the concerns and evidence I provided. I will contact fair trading to investigate the issue.

⭐⭐⭐⭐⭐ Exceptional Service and Flawless Delivery at Sleeping Giant Tuggerah!I had the absolute best experience purchasing my son’s Leo Lift bed frame (King Single with gas lift, foot-end, and side rails). Margaret was incredibly knowledgeable and helped me find exactly what I needed. To top it off, she gave me a fantastic deal!The excellent service didn't stop at the showroom. Delivery was remarkably quick, highly efficient, and completely hassle-free. If you want top-tier customer service and great value, I cannot recommend Margaret and the Tuggerah team highly enough!

Great service good group of guys doing the deliver quick and no fuss highly recommend

The staff were excellent in explaining and taking time to listen.

Very happy with all services
And delivery guys was nice and kind
Thanks

Efficient and effectively delivered

Great experience with the delivery being able to track my delivery like it was an Uber on its way

The whole service from beginning to delivery was fulfilled
More than happy with have we was approached in the shop and how the delivery guys delivered

Rob was courteous and patient showing us lots of options in the store. As we are repeat customers he supported us with a competitive price as well. Delivery was completed on the day promised and the delivery team were quick and efficient. We are strong supporters of Sleeping Giant

Excellent service

If I could give a zero I would. I had made my purchase in early May, which the ladies in the store were delightful, and helpful with who to contact about my issues. It was only until after my purchase was delivered and built had it all gone downhill. In short, my bed was broken by the people who delivered and built it, I scheduled a new date for a new delivery to come, only to be told on the day they were not given the correct parts to replace what’s broken, why they didn’t just receive a whole new bed to replace my broken one is beyond me. After that I was told the bed is no longer in stock and that I’d have to pick from your catalogue of different beds to which I’d asked for a refund on both the bed, the delivery fee and building fee, to which they agreed. However, they needed to pick up the bed first, which was fine by me, however I work two jobs during the weekdays and cannot afford to take time off, I was told in an email that they can work with me to organise the soonest date the delivery drivers could come on a weekend and I’d hear back from them with a date. After a while I didn’t hear back from them I sent another email only to be told that they can only retrieve the bed on a weekday. And now after all this wasted time and emails that went no where I’ve had to take a day off for this bed retrieval to get my refund which is only just been booked in now. This process has been so long and painstaking. Customer service couldn't have given two shits about my issue and I swear didn’t read mine or their own emails as they always consisted of different information. This was my first big purchase of my own and safe to say I’ll never be shopping with you guys again.

Excellent service! They were very good.

Good reliable

Sleeping Giant was very professional in their services from store purchase to delivery. Very satisfied with my experience throughout.

The staff at Taren Point on 15/7/26 were very knowledgeable and helpful. Two days later the two delivery men were very good and helpful in supplying the double bed. Thank you on behalf of my Mum and Dad.

Excellent in store service from Helen and efficient and timely delivery. Excellent communication throughout process