The Slinger Bag has been one of my more frustrating purchases. The product is poorly designed, which makes it frustrating to use and therefore useless. So many things don't work, from the power fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ich bin sehr zufrieden mit meiner Slinger Padel Bag. Leider war der Ball Collector nach 6 Monaten kaputt, aber der Kundenservice hat fantastisch reagiert. Das Teil wurde anstandslos und innerhalb weni... Toon meer
Bedrijf heeft geantwoord
Pickleball machine has worked great. Provides many settings that allow you to focus on many types of shots. Seems to be well constructed. Battery is easily removed for charging and storage in a clima... Toon meer
Bedrijf heeft geantwoord
Everything works as I expected, and I'm very happy with it. Functionally, the remote has a ridiculously short range - like 10 feet. This NEEDS to be improved. Aesthetically, the orange & black c... Toon meer
Bedrijf heeft geantwoord
4,1
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2K reviews
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Slingerbag thought of everything
Slingerbag thought of everything! This machine/roller bag with multiple storage areas is so easy to use.Everything is labeled on the bag and intuitive for use. And it’s light! Easily put in car with handles that are conveniently located. Awed by design every time I use it.
2 juni 2025
Antwoord van Slinger Bag
Hi Deborah,
Thank you so much for your feedback and for taking the time to share your experience with us.
We’re really glad to hear the Slinger Bag is working well for you and making your training more enjoyable. Feedback like yours keeps us motivated to deliver great products and service.
If you need any assistance, feel free to reach out to our support team through any of the following channels:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slingerbag Support Team
Hands down the best gift I ever…
Hands down the best gift I ever could've gotten my partner. He's gotten back into tennis, this is such a healthy outlet for him and he loves his slinger bag so much!! Works beautifully.
2 juni 2025
Antwoord van Slinger Bag
Hi Laura,
Thank you so much for your feedback and for taking the time to share your experience with us.
We’re so glad to hear the Slinger Bag has been such a great gift and is helping your partner enjoy tennis again. That’s exactly the kind of experience we love to hear about.
If you need any assistance, feel free to reach out to our support team through any of the following channels:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slingerbag Support Team
Antwoord van Slinger Bag
Hi Carlos,
Thank you so much for your feedback and for taking the time to leave a review.
We're happy to hear you had a good experience with our customer service team! If you ever need anything else, don’t hesitate to reach out.
You can contact us through any of the following channels:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slingerbag Support Team
A whole host of issues
I ordered pressureless tennis balls but received pressurized ones instead. When I contacted customer service, I was informed that they don’t actually have pressureless balls in stock (no wonder they sent the wrong type; sneaky move).
Here is the email informing me that they don’t have the balls in stock:
“Thank you for reaching out. I’m very sorry to hear that the incorrect item was delivered — I completely understand how frustrating this must be.
While I understand that we're currently unable to ship the correct item, I’d like to investigate this further for you.” This doesn’t sound like the item was in stock ready to ship immediately.
During my phone call with one of their agents, they offered a return but expected me to cover the return shipping costs, which I naturally declined, as the error was theirs.
Then, an IT issue delayed the issuance of a return label. While it was eventually resolved, the whole experience left me with serious doubts about the company’s operational stability and supply chain reliability.
I already own their machine, but given the recurring supply issues and frequent changes in ownership, I wouldn’t choose their product if I were buying today.
6 juni 2025
Antwoord van Slinger Bag
Hi Zoltan,
Thank you for taking the time to update your review. We sincerely apologize for any confusion surrounding the return process and want to clarify a few points to ensure there’s no further misunderstanding.
It appears there was a misunderstanding regarding the return instructions. The email you referenced in your review was sent in direct response to your phone call, during which you explained that you couldn’t accept a redelivery due to living outside the U.S. and your wife preparing to leave shortly. We're very sorry for the inconvenience this situation caused.
To be clear — and as confirmed in the recording of that call — at no point were you asked to pay for the return shipping. The incorrect item was sent in error, and we covered the return shipping cost by providing a prepaid label and issued a full refund upon return.
We’re genuinely sorry that this mistake led to frustration and that it came across as anything less than a good-faith effort to resolve the issue. This was not a “sneaky move,” but rather an unfortunate error at the warehouse level. When we offered to ship the correct item at no cost, the delivery could not be completed due to the limited timeframe you mentioned regarding your wife's departure from the U.S. which prevented her ability to bring the item back to you.
Regarding your comment about ownership — Slinger Bag has remained under the same ownership and leadership since its launch in 2020. While the legal entities have evolved over time, the ownership and vision have remained consistent.
We truly regret the stress this caused you. Wishing you all the best moving forward.
Slinger Bag
Good product, great service
The staff were very quick to respond and the pickleball machine works great.
4 juni 2025
Antwoord van Slinger Bag
Hi Dan,
We really appreciate you sharing your experience on Trustpilot.
It’s great to hear that the pickleball machine is performing well and that our team was able to assist you promptly. Feedback like yours helps us continue doing what we love — supporting players like you.
If anything comes up or you have questions down the line, feel free to reach out anytime. You can contact us through:
📧 Email: support@slingerbag.com
📞 Call or Text: 856-617-5931
💬 Live Chat: Available at www.slingerbag.com
We’re here whenever you need us.
Best regards,
Slinger Support
I bought the pressureless balls
I bought the pressureless balls and compared them to others that can be bought on Amazon (Gamma balls). The Slinger Bag balls work much better in the Slinger machine. The Gamma balls seem to be just slightly larger and do not fit well in the slinger.
28 mei 2025
Antwoord van Slinger Bag
Hello Philip,
Thank you so much for your feedback and for taking the time to share your experience!
We’re glad to hear the Slinger pressureless balls are working well with your machine. They’re designed specifically for optimal performance with the Slinger Bag, so it's great to hear they're making a difference.
If you need any assistance, feel free to reach out to our support team through the following channels:
📧 Email: support@slingerbag.com
📞 Call or Text: 856-617-5931
💬 Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slinger Support Team
Antwoord van Slinger Bag
Hi Kristin,
We really appreciate you taking the time to leave a review on Trustpilot. It's great to hear you're enjoying your experience with the Slinger Bag and that our team could support you along the way.
Should you ever have any questions or need help with anything, our support team is just a message away. You can reach us through any of the following:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available directly on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slinger Support
Terrible service after paying $109…
I paid you $109 or so for a replacement switch panel with circuit board. The first shipment had been packed in a plastic envelope and arrived badly damaged. After I provided several photos of the damaged shipment and asked for another to be sent, it took over a week for you to respond, and now as i follow the tracking number, i see that it is scheduled for delivery tomorrow...in OHIO. I am in Amarillo TEXAS. What is going on?
29 mei 2025
Antwoord van Slinger Bag
Hi Brent,
Thank you for your feedback, and I’m truly sorry for the inconvenience and frustration caused by your recent experience.
We’d like to clarify a few details regarding the timeline of our communication. We received your initial email on Saturday, April 12, and as our business hours are Monday to Friday, 8:30 AM to 4:30 PM EST, our team was able to respond to your inquiry on Monday, April 14 once our support department resumed business hours.
We sincerely apologize for the delay in shipping your replacement part. Unfortunately, we encountered some internal issues at our warehouse that affected the receipt of incoming inventory needed to fulfill your order. As a result, your shipment was delayed by approximately five business days. While this was an isolated incident, we fully understand the inconvenience it caused.
Regarding the shipping and tracking details, please note that once a package is picked up by our courier, the delivery timeline is managed entirely by the shipping provider. Factors such as routing issues, road conditions, and weather can affect the final delivery date. That said, we can confirm that your order has been successfully delivered, and we’ve received your confirmation that the item has arrived.
If you need any assistance, feel free to reach out to our support team through the following channels:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slinger Support
Customer response was prompt
Customer response was prompt. Manage to pinpoint what I needed accurately. Thanks.
29 mei 2025
Antwoord van Slinger Bag
Hi Boon,
Really appreciate you taking a moment to leave a review. It’s always great to hear when things go smoothly and we’re able to get you exactly what you need.
If you need any assistance in the future, feel free to reach out to our support team through any of the following channels:
📧 Email: support@slingerbag.com
📞 Call or Text: 856-617-5931
💬 Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slinger Support Team
Customer service does not understand how the thing works
The supplied charger did not charge the unit. I tried to communicate with service and all I got was incorrect advice from people who did not understand the physics of lithium batteries, charging strategies (varying voltages based on degree of depletion, etc).
I was able to recharge the unit by supplying a voltage at the correct levels on a schedule appropriate to the degree of charge using a DC source that was able to supply the necessary voltages at the appropriate time in the full charging cycle. Despite our communications and my explanations to you that tjis showed the charger and not the unit was the problem you refused to send a replacement. block. I wound up buying one at an inflated price from you and it remains to be seen if that will perform per the documented charging procedure. Bad experience and's you need to learn some basic engineering in order to support your product.
As to the slinger itself, it works. Once you figure out how to charge it. It’s your customer support that falls short.
29 mei 2025
Antwoord van Slinger Bag
Hi Craig,
Thank you for taking the time to share your feedback — we’re genuinely sorry to hear about the frustration you've experienced.
Our support team did their best to assist you and was actively working to identify the issue with your charger. However, it seems the conversation ended before we were able to receive the specific photos we requested, which were necessary to fully understand and troubleshoot the problem. Without that information, it was challenging for us to move forward confidently with a resolution.
Please know that we always aim to provide the best support possible, and your input is valued. We're glad to hear your launcher is working, and if you're still experiencing any concerns with the new charger, we'd be happy to revisit the issue and help further.
You’re always welcome to reach out to us through any of the following channels:
📧 Email: support@slingerbag.com
📞 Call or Text: 856-617-5931
💬 Live Chat: Available on our website at www.slingerbag.com
We’re here to help and appreciate your patience and understanding.
Best regards,
Slinger Support Team
It's good to practice alone.
28 mei 2025
Antwoord van Slinger Bag
Hi Divy,
Thank you so much for taking the time to leave a review!
We’re thrilled to hear that you’re enjoying the ability to practice alone. That’s one of the key benefits of using our machine—it gives you the flexibility to train on your own schedule and work on your game at your own pace.
If you ever have any questions, need help with your machine, or are just looking for tips to enhance your solo sessions, we’re always here for you. Feel free to reach out to our support team through any of the following channels:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available on our website at www.slingerbag.com
Thanks again for being part of the Slinger community. We’re here to support you every step of the way!
Best regards,
Slinger Support
This is THE best tennis ball machine…
This is THE best tennis ball machine for a budget under $1000. You get so much with the Slinger Bag for the price. Our deal included a free case of tennis balls and the ad-on left-to-right rotator for the machine. I purchased two other machines and once I got the Sliger Bag, I was never looking back. It's easy to use, easy to operate, the battery lasts a long time. I love it and my daughter loves it. Slinger Bag customers for life here!
21 mei 2025
Antwoord van Slinger Bag
Hi Charles,
Wow—thank you for the incredible review!
We’re so happy to hear that the Slinger Bag has made such a positive impact on your tennis experience. It’s great to know you found it to be the best option under $1000 and that the added value with the free case of tennis balls made the deal even better!
Your kind words about its ease of use, long battery life, and how much both you and your daughter enjoy it truly mean a lot to us. Hearing that you’ve tried other machines and chose to stick with Slinger makes your feedback even more special.
As Slinger Bag customers, we want you to know we're here for you whenever you need us. If you ever have any questions, need assistance, or just want to share more about your tennis journey, our support team is always ready to help:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available on our website at www.slingerbag.com
Thanks again for being part of the Slinger family—we’re thrilled to be a part of your game!
Best regards,
Slinger Support
68 year old gives Slinger a Thumbs Up!
The Slinger is just the tennis ball machine I needed. It allows me to get a good workout without having to find a partner. It is very portable. I am a 68 year old 4-4.5 player and find it easy to get into my SUV. The only thing I would recommend is to make the opening for the balls to be a little larger so a regular size hopper of balls can be poured into the opening without spilling. Or, create a Slinger hopper that can carry about 80 balls that is easier to pour into the Slinger. Overall, Thumbs Up!
18 juni 2025
Antwoord van Slinger Bag
Hi John,
Thank you so much for your thoughtful review!
We’re delighted to hear that the Slinger Bag is just what you needed to stay active and enjoy the game on your own terms. It's especially inspiring to know that, as a 68-year-old 4.0–4.5 level player, you’re finding it both effective and easy to transport—exactly what we aim for in design and function.
We also really appreciate your feedback regarding the ball hopper opening. The front panel of the launcher’s hopper is secured with a Velcro lining, which can be opened to allow the panel to lay flat—this might make it easier for you to return the balls to the hopper. I’ve attached a picture for your reference - the red arrows are pointing to the areas where the Velcro can be released.
If you ever have questions, or need assistance with your Slinger, feel free to reach out to us anytime. Here’s how you can get in touch:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available on our website at www.slingerbag.com
Thanks again for the kind words and the helpful suggestion. We’re thrilled to be part of your tennis journey!
Best regards,
Slinger Support
Love mostly everything about it
Love mostly everything about it. The ball speed is my only complaint.
27 mei 2025
Antwoord van Slinger Bag
Hi Jonnie,
Thank you for taking the time to share your thoughts on Trustpilot—we truly appreciate your feedback!
We're delighted to hear that you love most aspects of your Slinger Bag. Regarding your comment about ball speed, we understand how crucial it is for your practice sessions.
Achieving the desired shot speed and bounce can depend on several setup factors. To get the pace and bounce you're looking for, we recommend adjusting the launcher's position on the court. This gives you greater control over ball speed and placement, allowing you to tailor your training to your specific needs.
You can find helpful drills and demonstrations—including different launcher placements—on our Community Page. Be sure to scroll down to the lower half of the page to check out the Pickleball-specific drills: https://slingerbag.com/pages/community
These videos can guide you in making the most of your Slinger Bag’s versatility.
If you need any assistance, feel free to reach out to our support team through the following channels:
📧 Email: support@slingerbag.com
📞 Call or Text: 856-617-5931
💬 Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slinger Support Team
The return policy is a little tricky
The return policy is a little tricky. They will subtract a fee ($100-150) for just opening the package. I don’t think that that is right. They were timely with their responses. However, I have yet to get (most of) my money back after returning the slinger bag.
21 mei 2025
Antwoord van Slinger Bag
Hi Liesbeth,
Thank you for sharing your feedback. We’re sorry to hear that the return process didn’t fully meet your expectations, and we appreciate the opportunity to clarify a few important points.
Our return policy, including any applicable fees, is clearly outlined on our website here:
👉 https://slingerbag.com/pages/returns
Before your return was accepted, we made sure to communicate these details directly and received confirmation that you agreed to the associated fees. These restocking fees help cover the shipping, handling and inspection of opened items to maintain quality standards for all our customers.
I’ve looked into your refund and can confirm that it has been processed, as we received the final returned item just yesterday. A copy of the refund confirmation was sent to you in a separate email. The refund has been completed on our end, but please note that the time it takes for the funds to appear back on your card can vary depending on your credit card provider. For more specific information on the time, we recommend contacting your credit card company directly.
If you have any concerns, please don’t hesitate to get in touch. You can always reach us here:
📧 Email: support@slingerbag.com
📱 Call or Text: 856-617-5931
💬 Live Chat: at www.slingerbag.com
We’re always happy to help however we can.
All the best,
Slinger Support
Great product, remote battery dead out of package
Great product, just disappointed the remote came out of package with a low battery (we assume) so unable to control it from more than a few feet away. Not intuitive how to replace remote battery. Otherwise has provided excellent training for my son!
1 mei 2025
Antwoord van Slinger Bag
Hi Charles,
Thank you for taking the time to share your feedback—we’re so glad to hear that the Slinger Bag has been providing excellent training for your son!
We're sorry to hear about the issue with the remote. We understand that replacing the battery may not be intuitive at first.
You can check this link to improve the range of the remote: https://support.slingerbag.com/hc/en-us/articles/25197931366167-Improving-the-range-of-the-remote-for-Tennis-launcher
As for changing the battery, you can refer to this link: https://support.slingerbag.com/hc/en-us/articles/26268321575703-Slinger-Remote-Battery-Replacement-Guide-for-Tennis
If you need any assistance, feel free to reach out to our support team through the following channels:
📧 Email: support@slingerbag.com
📞 Call or Text: 856-617-5931
💬 Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slinger Support Team
Antwoord van Slinger Bag
Hi Daniel,
Thank you for sharing your feedback on Trustpilot—we truly appreciate it!
It’s great to hear that your Slinger Bag arrived promptly and is already making a strong first impression. We take pride in delivering both quality products and efficient service, so it’s rewarding to know we’ve met your expectations.
If you ever have questions, need tips on getting the most out of your Slinger Bag, or run into any issues, please don’t hesitate to get in touch. Our support team is here and ready to help through whichever channel is most convenient for you:
📧 Email: support@slingerbag.com
📞 Call or Text: 856-617-5931
💬 Live Chat: Available on our website at www.slingerbag.com
Thanks again for being part of the Slinger community—we’re excited to support your tennis journey!
Warm regards,
Slinger Support Team
Works as advertised.
21 mei 2025
Antwoord van Slinger Bag
Hi Marty,
We really appreciate you taking a moment to leave a review on Trustpilot. It’s great to hear that your Slinger Bag is performing just as expected. We designed it with simplicity and reliability in mind, so it’s always rewarding to know it’s delivering value on the court.
Should you ever have questions, need tips on getting the most out of your bag, or run into anything unexpected, our support team is always ready to help. You can reach us through any of the following:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available directly on our website at www.slingerbag.com
Thanks again for being part of the Slinger community—we’re here whenever you need us.
Warm regards,
Slinger Support
Slinger Bag is best bang for your buck.
After doing my research, I settled on a Slinger Bag to practice my tennis skills. I love that it is a all in one item. Additionally, I added the oscillator piece. Every piece is great quality and is well made.
It makes it easy to travel between home and the courts. I did have a defect in the racket storage but customer service was exceptional and resolved my issue very fast.
I highly recommend this product.
14 mei 2025
Antwoord van Slinger Bag
Hi Michael,
Thank you for sharing such a detailed and thoughtful review on Trustpilot. We're thrilled to hear that, after your research, you chose the Slinger Bag to elevate your tennis practice—and that it's living up to your expectations!
We're especially glad you appreciate the all-in-one design and the added functionality of the oscillator. Knowing that each piece met your quality expectations means a lot to our team, who put care into every detail.
While we're sorry to hear about the initial defect with the racket storage, we’re very pleased that our customer service team could step in quickly and get things sorted. Fast and effective support is something we work hard to deliver.
We’re grateful for your recommendation and are proud to have you in the Slinger community. If you ever need assistance or have questions, feel free to reach out through any of the following:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available at www.slingerbag.com
Thanks again for choosing Slinger—we look forward to supporting your tennis journey!
Warm regards,
Slinger Support
Antwoord van Slinger Bag
Hi Richard,
Thank you so much for taking the time to leave a review on Trustpilot!
Providing fast, friendly support is something we truly care about, and we’re thrilled to know we met your expectations.
If you need any assistance, feel free to reach out to our support team through the following channels:
Email: support@slingerbag.com
Call or Text: 856-617-5931
Live Chat: Available on our website at www.slingerbag.com
We’re always here to help!
Best regards,
Slinger Support
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