Smile Kitchens Reviews 

The design process
John West has been a joy to work with, both listening and understanding our needs as well as bringing his own insight and ideas to the table. We started the process kind of clueless and we ended it with a design that we really love

From the beginning to end the whole experience of Smile Kitchens was brilliant. I'd been to see a couple of other kitchen suppliers but Smile was competitive and the whole online experience was easy, stress free and impressive. Suzie my designer was calm, open minded and always willing to work round my ideas even working with her team to see the best option of creating a secret door. Once the order was made I was allocated a support person Mark who was available all the way up to and after delivery to answer a questions from the builders we had - nothing was too much trouble for any of the team. The delivery was also excellent. We had two delivery guys who to be honest were more than that and did far more than just deliver the kitchen. They came with an envelope with lots of information for our kitchen fitter and meticulously ticked off and checked each item as it came into the house, they were extremely professional. The quality of the kitchen is superb and I am over the moon with the end result. I hadn't heard of Smile Kitchens before and only discovered them through seeing a kitchen I liked on facebook and found out where it came from. I'm glad I picked up the phone to enquire as from the moment I spoke to them it felt I made the right decision and I wasn't disappointed.

I’m an interior designer and worked really closely with Corinne from the design team, on my own kitchen plans and she was honestly amazing!! I had very specific ideas (and changed the design a lot!), but she was so patient and happy to keep reworking the design until we got it just right... I think we’re on version 12 at this point, eek.

She made the whole process feel easy and enjoyable, and that level of care and attention to detail really stood out to me. The experience as a whole is very hands on and personal and I genuinely don’t think I could have got to this point without Smile’s support. So affordable for the quality and service. I can’t wait for my kitchen to be delivered. I’m so happy with the experience so far.

Isabella was brilliant, she listened well to what I was trying to achieve within my budget, was informative about the design process and some of the benefits that Smile can offer with partners (e.g. discounts with AO etc.) was clear with what she needed in terms of measurements and photos and provided some good ideas. She sent the samples quickly (although the handles didn’t arrive) and provided the 3D design promptly. She was a pleasure to work with.

We’ve had a great experience with Smile kitchens so far, Jane has been patient, knowledgeable and enthusiastic about our new project. We’ve been quite indecisive and she’s helped us through the process by offering ideas and making countless amends until we were 100% happy with the design. We’ve placed the order this week and excited to have our new kitchen delivered in March! ☺️

Matt was really helpful, understood our design brief and was very attentive

Jon was excellent. I had quite a detailed plan already and he had reviewed it in advance. He gave really thoughtful advice, good explanation of the products and their benefits and differences of each. The final design was amazing at helping me visualise the kitchen and he added some additional design features to really bring it to life. Jon was friendly, engaged and professional throughout. Thank you Jon!

The designer - Jon - was excellent. Knowledgeable and helpful in guiding us through the initial design process. We had some bespoke requirements and he was happy to look at alternative solutions for us. Clearly very diligent and thoughtful in how he addressed our concerns. Happy with the process so far!

TOP SERVICE FROM IAN.

From the very first email and video call, we knew we could trust Ian, which helped us so much when making our decisions. He guided us, advised us whilst still keeping all of our wishes in mind.

The actual visuals from Smile were 10/10.
The best I’ve seen if I’m honest.

Ian is a top bloke and an absolute credit to the company.

Alicia was an excellent designer to work with. She listened to everything I wanted and aimed to fulfill this. Nothing was too much trouble. She fully embraced my "can we try this" "can we look at this option" with as much enthusiasm as I had.

The samples all arrived beautifully presented and allowed me to really pull the vision together without needing the showroom experience. This model also removes any sense of pushy sales person.

Alicia's communication was great throughout - she keeps odd hours which meant I'd get a reply quickly if I had a random thought in the evening.

At this stage I can only speak for the design and samples experience as it's not delivered yet but this has been the best process - I went to all your local high street brands and this trumps them all

Isabella was very attentive and listened to my requirements. She was friendly and approachable and designed a kitchen to suit my needs.

Jane was amazing. She was incredibly helpful and knowledgeable answering all our questions and proposing solutions. Great process.

Izzy our designer was so patient, very thorough and just so lovely to work with. She had samples sent over just before Christmas which managed to arrive during our second appointment so we could talk through our options. We loved her ideas and how she brought the design together. We recommend!

We worked with Gemma to design our kitchen and she's been brilliant!

We had a few complicated elements (mostly me wanting to include specific items for everything from handles, to sinks and taps!) and Gemma went above and beyond to find us different options and re-work designs.

Love the 3D designs to help visualise, and the drawings shared were super clear and detailed.

Our project has been a bit of a nightmare as a bigger renovation, but Gemma and Smile have been great in terms of communication, quality and helping us to problem-solve issues caused by builders (nothing to do with Smile).

Would definitely recommend!

Matthew helped us fantastically with the design of our kitchen.
His design perfectly matched our wishes.
He perfectly solved all the challenges, and besides creating a beautiful kitchen, he also considered practical solutions.
As soon as we came up with an idea, he immediately transformed it into a beautiful design.
It's a pleasure working with you this way!

We had a fantastic experience with Matthew Ansaldo‑Taylor who designed the most wonderful kitchen for us and was cognisant of our budget. He thought of things we hadn’t thought of and through his clearly vast experience was able to help us weigh up different aspects of design choices which I thought was invaluable.

Jennifer our designer was amazing from the minute we met gave me ideas and also was straight to the point with what we could and couldn’t do. The options were endless but not too overwhelming!

I really hope we get go ahead with our kitchen with Smile loved all of it! Jennifer Ings was our designer I hope once we have our budget finalised we can work with Jennifer again.

Brilliant range of products and fantastic service. Tom has been great to work with, his knowledge and experience was really valuable throughout the design process.

I thought there’d have to be a catch. We went to half a dozen of the popular kitchen sellers and not only was Smile way more affordable, but the design team (Corinne in our case) was genuinely helpful, knowledgeable, and a pleasure to work with.
The design and price was great, so the actual quality had to be bad, right? Nope! The materials, fixtures, hardware, etc all seem to be of high quality (I have limited experience but a friend in the trade was impressed).
Okay so the design, price, and quality are good—the aftercare must be wretched. Wrong again! Great comms throughout the install and responsive to anything needed.
It’s been 6 months since the install and we’re very pleased.
Our friends also had a great experience (which is how we heard about Smile in the first place). Would recommend! Thanks Corinne!

We’re super happy with the whole process of our kitchen design, quality and service!

Having renovated our house recently, we were browsing a lot of kitchen companies from online to instore and choose smile due to their committed service. Our kitchen designer Huse was wonderful to work with, very accommodating to our design and also timings for our appointments (Sunday mornings).

Huse made the design process fun and we were blown away by the service he provided, not only that but price and quality is very good with this company. I wouldn’t want to compare to others, but if you’re looking for a good quality kitchen, then you should pick Smile.

Thanks a lot again!