Booked a holiday cottage via Snaptrip. Good choice of properties. But a rather weird purchase flow: After entering credit card details I didn't get a "Booking Confirmed" page but instead was returned... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Booking seemed straight forward apart from after paying the cost of the rental the web page stated the accommodation was unavailable which gave concern as payment had already been taken. After a tel... Toon meer
Bedrijf heeft geantwoord
⭐⭐⭐⭐⭐ Abbiamo trascorso un soggiorno meraviglioso! Un posto accogliente e perfetto per le famiglie. Eric è stato incredibilmente gentile, disponibile e sempre presente per ogni nostra esigenza. I bam... Toon meer
Bedrijf heeft geantwoord
We have stayed all over Crete for the past three years and have never stayed in such a welcoming, relaxed place. So much so I feel the need to write a review. The family treat you as a long lost f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vakantiewoningverhuur
- ook in
- Gastenverblijf
- Vakantiehuisje
- Vakantiehuisje verhuur
- Vakantiewoning verhuurbedrijf
Geschreven door het bedrijf
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contactgegevens
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Verenigd Koninkrijk
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Snaptrip
Hi there,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process quick and easy.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
I liked how straight forward it was
I liked how straight forward it was. I didn’t like finding out it was managed by Sykes Cottages until I’d agreed to pay although I could have not authorised payment. We had a bad experience with Sykes Cottages last year and lost money.
26 mei 2026
Antwoord van Snaptrip
Hi Lis,
Thank you for taking the time to leave your feedback. We’re glad to hear you found the booking process straightforward, though we’re sorry to hear about your concerns with the partner managing this property.
We do provide information about the property manager and booking partner within our booking terms and conditions which are accessible prior to payment. However, we appreciate your comments on this, and we’ll be sure to pass your feedback on to the relevant team as part of our ongoing review of the customer booking journey.
We’re sorry to hear about your previous experience and hope this booking runs smoothly and you have a wonderful stay. If you need any support at any point, we're always happy to help.
Best wishes,
Rebecca
Really enjoyed our stay in Bowleaze…
Really enjoyed our stay in Bowleaze Cove
Thank you again !
22 april 2026
Antwoord van Snaptrip
Hi Mr Grove,
Thank you so much for your lovely review! We’re really pleased to hear you enjoyed your stay in Bowleaze Cove.
We really appreciate your feedback and hope to help you plan your next getaway soon!
Best wishes,
Rebecca
We had a terrible experience with the…
We had a terrible experience with the caravan stay booked through snaptrip at Palins Holiday Park - Holiday Accommodation 15004. There been residents inside the stay and they didn’t let us in pretending they live there and not to disturb. No support from the landlord and the support team. Had to spend all night in the car since travelled long. Never going to use this website again as you are promoting fake ads or multi site booking.
23 mei 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Sai,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the distressing experience you had on arrival. We completely understand how upsetting it must have been to travel expecting accommodation and then encounter issues with access and communication.
This is clearly not the experience we want any of our customers to have. We take reports like this very seriously and will ensure this is urgently reviewed with the relevant parties.
We would like to look into what happened in this case as a priority. Please contact us at support@snaptrip.com with your booking details so we can investigate further and assist you directly.
Thank you again for bringing this to our attention.
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Lawrence,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process easy.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Very confortable place
Very confortable place, the best attention from de hosters, and very crean. 100% recomended.
21 mei 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Gabriel,
Thank you so much for your lovely review! We’re really pleased to hear you had a comfortable stay and received excellent attention from the hosts. It’s great to know the property was clean and met your expectations.
We really appreciate your recommendation and hope you have a fantastic stay again in the future!
Best wishes,
Rebecca
Excellente emplacement condition de…
Excellente emplacement condition de première ordre propre et prix raisonnable 🥰🥰🥰
20 mei 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Luan,
Thank you so much for your wonderful review! We’re really pleased to hear you enjoyed the excellent location, first-class condition, cleanliness, and found the price reasonable.
We really appreciate your feedback and hope we can help you arrange another fantastic stay again in the future!
Best wishes,
Rebecca
Easy booking process.
15 mei 2026
Antwoord van Snaptrip
Hi Judith,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process easy.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Never used this website before but…
Never used this website before but would highly recommend so easy to use and gives the very best prices
12 mei 2026
Antwoord van Snaptrip
Hi there,
Thank you so much for your wonderful review! We’re delighted to hear your first experience booking with us was such a positive one and that you found the website easy to use with great prices available.
We really appreciate your recommendation and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Ruth,
Thank you so much for your lovely review! We’re really pleased to hear you found the website seamless and easy to navigate.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Be careful!
I rarely leave negative reviews, but unfortunately I feel it is important to share my experience so that others are aware.
I had booked this apartment several weeks in advance, submitted my ID beforehand, and made multiple attempts via email and Booking.com to obtain check-in details before arrival. Despite this, I received no response until I personally called at the agreed check-in time.
What made the experience particularly upsetting was that my booking was cancelled while I was already standing outside the apartment at the agreed arrival time. This caused a significant amount of stress and completely disrupted our plans.
I also felt uncomfortable with the way I was spoken to during the phone call. I was told that previous groups had caused issues and that guests can “sound nice on the phone but then trash the flat.” As a respectful law graduate who had explained the genuine purpose of my stay, I found it unfair to feel judged purely because of my age and associated with situations that had nothing to do with me.
Additionally, I was told that “the sooner you get off the phone the sooner you will get your money back,” which felt dismissive given the circumstances.
To be fair, the flat itself looked lovely, and I genuinely did not want to leave a bad review. However, the lack of communication, last-minute cancellation, and overall handling of the situation felt very unprofessional. I would hate for another young woman travelling alone to be left in the same position I was.
2 mei 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi there,
We’re very sorry to hear about your experience and completely understand how upsetting and stressful this situation must have been, particularly arriving to find issues with check-in and the timing of the cancellation.
We also appreciate your concerns around communication and how the situation was handled on the day, as well as how this made you feel during your stay. This is not the standard of experience we expect for our customers.
As a booking platform, we facilitate reservations with our partner properties and their managing teams, but we take feedback like this very seriously. We would like to look into this further to understand exactly what happened in this case and ensure it is properly reviewed with the relevant parties.
Please contact us at support@snaptrip.com with your booking details so our team can investigate this for you.
Thank you for taking the time to share your experience.
Best wishes,
Rebecca
Quick and easy to book & pay
7 mei 2026
Antwoord van Snaptrip
Hi Jill,
Thank you so much for your positive review. It is great to hear you had a great experience when booking and found out site to be quick and easy to use.
We hope you have a great trip and we look forward to helping you secure the next one!
Best wishes,
Chelsea
Antwoord van Snaptrip
Hi Terry,
Thank you for your review! We’re really pleased to hear you had a good experience overall.
We appreciate your feedback about paying in instalments – it’s a great suggestion and something we’ll pass on to the team for consideration.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Sally,
Thank you so much for your lovely review! We’re really pleased to hear you found the website very easy to use.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Easy to book and all information that…
Easy to book and all information that needed to know was outlined when making a booking .
30 april 2026
Antwoord van Snaptrip
Hi Donna,
Thank you for your wonderful review, it is great to hear you found it easy to book and that it contained all the information you needed.
We hope you enjoy your holiday and look forward to helping you book your next trip.
Best wishes,
Chelsea
Antwoord van Snaptrip
Hi Richard,
Thank you so much for your lovely review! We’re really pleased to hear you found our website easy to use.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Matthew,
Thank you so much for your lovely review! We’re really pleased to hear you found our service very helpful.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Ease of booking
25 april 2026
Antwoord van Snaptrip
Hi Jacqueline,
Thank you so much for your lovely review! We’re delighted to hear you found the booking process nice and easy.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Very good service easy to use
12 april 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Colin,
Thank you so much for your lovely review! We’re really pleased to hear you found the website easy to use and had a good experience with us.
We hope you have a fantastic stay and look forward to helping you book your next getaway!
Best wishes,
Rebecca
good ++++++
23 april 2026
Antwoord van Snaptrip
Hi Jean,
Thank you so much for leaving us such great feedback. It is wonderful to hear you had a great experience when booking with us at Snaptrip.
We look forward to helping you book your next getaway!
Best wishes,
Chelsea
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