This was an online order, not in store. I ordered 2 Yeti Tumblers online on a Monday evening. The email confirming dispatch came through before the sale confirmation, so already alarm bells were ri... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well I ordered 2 Traeger pellet containers, as they were a few pounds cheaper than anywhere else. These were ordered late on Friday night/Saturday morning and to my surprise they were despatched Sa... Toon meer
Recommended to the Provence heater by a friend who uses a few round his home as alternative to central heating. Very pleased with the product, even more so by the company -Socal. Very easy to make my... Toon meer
We have ordered several things from Socal and they have always been well packaged and delivered quickly! I did a click and collect order the other week and they emailed to double check I wanted to cli... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the UK's leading supplier of Calor gas and Barbecue equipment. From our a large appliance showroom here in Southampton we pride ourselves on our in depth product knowledge and great customer service. Free local delivery is always available using our own fleet of vehicles and we can deliver further afield using a number of delivery options.
Contactgegevens
Third Avenue, SO15 0JX, Southampton, Verenigd Koninkrijk
- 02380 788155
- websales@socal.co.uk
- socal.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Package is still not arrived 11 day's…
Package is still not arrived 11 day's after ordering. And the communication with SOCAL is difficult, they reply slow on Emails, and if you call them you get the voicemail.
14 juni 2024
Antwoord van Socal
Hi Tom, sorry to hear this, could you email me with some details and I’ll chase this up for you.
sales@socal.co.uk
Thanks Charles
Great service
SoCal had items in stock that were sold elsewhere, reacted promptly when the carrier misplaced the parcel and solved for it fast. Great service.
14 juni 2024
Easy transaction
Easy transaction. Needn't have ordered online as they always have what I wanted in stock. In and put of the store in about a minute. Excellent.
7 juni 2024
Great customer service and great…
Great customer service and great product. Really pleased with our new patio heater. Thank you.
11 mei 2024
Incredibly fast and efficient
Incredibly fast and efficient. Ordered one evening, delivered next morning by two helpful and personable staff
4 juni 2024
Poor value for money
They charge £7.50 post and package for two lightweight cooker control knobs. They charge £10 for the knobs themselves. Exploitative.
31 mei 2024
Antwoord van Socal
Thanks for your feedback, unfortunately this is the cost of using a reliable next day delivery service with tracking. We do however offer free delivery for orders over £50.
Hope this helps with your next order, thanks Socal Team
I don't know if it's them or me.
I don't know if it is Socal or the shipper. The ordering process was easy but it has been a week now and have yet to receive my order. I called the shipper and the worker at the help desk didn't help me. I sent a request through their online portal and have heard nothing. I also replied to the Socal email I received about me making a mistake on my order and have not gotten a response. So far my £1k order is MIA.
11 mei 2024
Antwoord van Socal
Apologies for this, can you let me know the order number and I'll chase this up for you.
Thanks Charles
charles@socal.co.uk
Just incredible service
Just incredible service. Always quick delivery, great range of products!
16 mei 2024
Review zonder uitnodiging
superb Price and Customer Service
I got the product next but missing one but the customer service was amazing and they sorted everything themself! Thank you Charles
8 mei 2024
Force 10 broiler unit (fragile)
Ordered online, no fuss came via trusted carrier, packaged perfectly.
Great service kept notified and arrived when said it would.
6 mei 2024
Great service and friendly kind staff
Great service and friendly kind staff. I completely ran out of gas which was totally my own fault and they kindly delivered it to me within about an hour. Their usual service is also super efficient. I highly recommend Socal.
21 april 2024
Easy and quick to exchange empty gas…
Easy and quick to exchange empty gas cylinder for a refill using click and collect.
Also seems good value.
21 april 2024
No fuss rapid response
12 april 2024
all good easy access
3 april 2024
I recently purchased a BBQ that…
I recently purchased a BBQ that appeared to be in stock, only to have the store initiate a return process citing inventory discrepancies. Later, when I saw it back in stock, I decided to double-check with the sales team to ensure its availability. Their response? 'It might be wrong; if you buy it, we'll start the return process.' It begs the question: why show it as in stock if it's going to cause inconvenience and uncertainty for customers? It's just absurd.
4 april 2024
Review zonder uitnodiging
Antwoord van Socal
Apologies for the confusion. It appears we had a number of orders come through all at once for the same item. This led to some stock issues. We can order in for you if you still require with an estimated wait time of 2 weeks. Thanks for reaching out, please let us know if we can be of further service.
Socal Team
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