Sofasuperstore Reviews 

The staff at the Warrington store have been nothing but amazing, from picking and ordering our sofa with Garry F to having a slight issue once it had arrived they were all friendly and as helpful as possible.

The three delivery guys we had (Josh, Tyler and Eric) were also great. We want to give a special thanks to Josh and Tyler who were fantastic. Despite the 30 degree heat and having to carry our new sofa up multiple sets of stairs they were friendly, professional and quick acting when we realised we had a slight problem.

Not only do we love our new sofa the great customer service we received from the Warrington store and delivery team made our experience even better.

Friendly personable staff. Lots of choice.

Alex was very helpful, polite and made it easier to select which sofa we wanted.

Joanna at Warrington was an incredible help whilst buying our first couch for our new home. Will be visiting again!

Joanne from the Warrington store was extremely helpful in helping us find our dream sofa

Joanne made the purchase super easy and friendly

We were looked after by Joanne at Warrington very helpful and friendly

Excellent experience. Sales person Joanne was extremely friendly and knowledgeable.

Nice relaxed atmosphere instore. Garry F was especially helpful.

Gary F was knowledgeable, took on board what I was looking for, found exactly what needed
Excellent service

Absolutely fantastic service, Gary F was amazing, he was the reason we came back and purchased the sofa. Very knowledgeable and guided us through the process with ease and made it so simple!

Joanne in warring was very friendly and helpful. Thankyou

Joanne spent quality time and explained all the mattresses in full detail with us.
Nothing was too much trouble in finding our perfect bed package.
Thank you

Joanne at Warrington was really helpful and made it really easy for us to find our new bed and mattress package highly recommended thank you

Giving one star because I can't give Zero.

If you are going to buy anything from this company, you really need to hope they get it right first time, or you will need to familiarise yourself with the Consumer Rights Act - you will need it!
As other reviews say, Joanne in the Warrington store is great, and we ordered a made to measure corner sofa and armchair with her. That's pretty much where the positives end.
The store manager reassured us that in the unlikely event that there was anything wrong, Customer Services would sort it. In our experience this is not true. They do not reply to emails, they continually had to be chased, wrong parts were sent twice in order to carry out the repair, and when we sent them an email with a deadline to respond, their response was "I thought this was sorted"
In fact it was only when we exercised our right to return for a refund that they really started pushing to try and carry out repairs that should have been carried out in March when we first informed them.
Sofa Superstore's post sale customer service and aftercare is virtually non existent.
The guys who collected the faulty furniture were great and get 5 stars. Sofa Superstore are awful; avoid them, and spend your money somewhere where they know what they are doing.

The store were very good at their sales pitch and taking your money, but when they have breached the delivery promise 3 times it gets beyond a joke. Ordered October 2025 and paid 800 deposit. Delivery due mid Feb 2026. M8d Feb came, was told end April. End of April came and went, then told "on the water, will be end of june". Cancelled order in May due to breach on contract and was told by head office we couldn't cancel as the delivery delay was reasonable as there were "global circumstances beyond our control",and it will be delivered end of june. Emailed them ans told them no it won't as it is cancelled. 2 more chasing up emails later and still no response and no refund of deposit! Still waiting! Customer service a complete joke

Buena atención, Max es increíble, la tienda es increíble. :)

Fantastic staff. Brilliant prices. Max was a really helpful guy. Not pushy at all and got us sorted with everything we need. Highly recommended

Garry F was brilliant, very friendly and very attentive and made us feel comfortable straight away! Great knowledge and advice on the best sofa and customer service was brilliant from start to finish! Would highly recommend Sofasuperstore and come to see Garry! 😄

Very poor Customer service, we ordered a dinning table in February, they booked it, took full payment and still pending delivery even after 5 months, emails don't bother to respond and calls revert us to email the customer services !!!!!!