SO Resi Reviews 

Went last Friday to see new home in Earlsfield by So Resi .
And would like to purchase for Shared ownership and I live in Wandsworth area to.However from beginning started rude ended up with financing team who were on the phone completely rude unprofessional.
My issue was my 10year family visa was due to renewed and I submitted my extension before my visa expired and still waiting my renewal passport. However under the law we are still allowed to work and live Section 3C.
If that finance team lit bit make effort to have a look my documents and read what type of law is protecting us it could have help me.

My son is British and I’m a single mother who paying private rental flat per month £2300 without bill and renting my 11th year.
My income 49k .
Deposit 80k
Tembo gives me certificate of 360k .
However on the phone who spoken with me really rude and I feels this company threat poeple differently.
Honestly he said on the phone any finance team we do not accept you because of your visa situation. I live in England 15 years . I never heard someone talking with me this harsh unprofessional.
I felt judged and dismissed my nationality and immigration status. I’m from Mongolia I have to pay my tax 15k this year.
How ever The way he spoke to me made me feel unwelcome.
After I left the new home Earlsfield I cried a lot. I just don’t want to rent all of my life.

However some poeple they don’t understand hard working poeple .

Extremely positive experience with the sales team and specifically Heidi Bainborough who was mainly dealing with our case. Super reliable and quick to respond to all our questions trying to assist us in any way possbile. Couldn’t be happier with her service!

Arianit

Quick and easy process to buy more shares. Thanks to this scheme we are now at 100%

Very smooth process with So Resi and all questions were answered when needed. They helped us out in securing the right property for us and we couldn't be happier.
Katie May did a great job in keeping us informed as was in constant contact with our solicitors so was always able to update us with how the progress was going.

I honestly can’t thank Heidi and the whole SO Resi sales team enough for all the support they gave me while buying my dream home.

Heidi was absolutely wonderful from the very beginning. She was incredibly kind, patient and always so lovely to deal with. She had to wait quite a long time while I sorted out my mortgage, and she never once made me feel pressured or rushed. She was just there, patiently waiting and helping me whenever I needed her.

Throughout the whole process, she was always on it, keeping me updated, answering my questions and making sure everything was moving forward. I always felt that I could contact her and she would be there to help.

Buying this home has meant so much to me, and I honestly don’t think I could have asked for a nicer person to accompany me through such an important moment in my life.

Thank you, Heidi, for your incredible patience, kindness and support, and thank you to the whole SO Resi team. You made the whole journey feel so much easier and, most importantly, I never felt alone in the process.

I’m so grateful — I finally have my dream home! ❤️

Katie has been so helpful, friendly and patient, answering all of my (many!) questions and emails along the way. She has kept us updated throughout the process, chased things when needed and made what can be a very stressful process feel so much easier.
Nothing ever seemed like too much trouble, and I always felt that we were in safe hands. Even with all my daily emails and questions, Katie was always lovely and reassuring! 😂
Thank you so much for all your hard work, patience and support in getting us to exchange and completion. We really appreciate everything you’ve done and wouldn’t hesitate to recommend you to anyone looking to sell their property.

Sylvana was very professional. She included me and kept me informed of all communications with my solicitor . With thanks to her was able to complete within the time specified .

As a first time buyer, the process seemed very daunting however I cannot thank Tyler Hendriks enough. She has guided us through every step and has made our experience seamless. Extremely helpful and a lovely person to deal with. Thank you so much Tyler!

I would just like to say thank you to Ayse for the excellent communication throughout our viewing and for making it a straightforward easy experience. She was very professional and very helpful in helping us with our options. The service was excellent.

Oh my Gosh 🤩🤩🤩🤩. It wasn’t an easy journey but I must testify that SO Resi’s staffs are amazing and good. They made every step so easy and confident for us. Thank you so much staffs of SO Resi, we wouldn’t be here if not of your endless and effortless support. We are so happy to partner with you. Thanks so much

We just purchased a Shared Ownership Property through SoResi, and the two sales consultants, Sandhiya and Weronika, were fantastic and went out of their way throughout the process, from the initial viewing through to the exchange.

We gave honest feedback on the financial company that they have outsourced the right to buy and financial affordability test to: Metro Finance, who are not transparent in how they carry out the affordability test and appear not to be able to carry out basic addition (as well as putting a lot of pressure on you as buyers). There is a separate review for them, so feel free to check this out.

Our solicitors advised us that the completion team have been known to pull out of a purchase if one does not agree to their timeline; we did not find this. However, we found that their solicitors were not able to exchange on the agreed day.

Overall, we cannot fault the Sales consultancy team, who are more than accommodating and make you feel at ease with the purchase. We felt it was important to let prospective buyers know that Metor Finance's part in the process is anything but smooth and makes the whole situation much more stressful than it should be.

Thanks again to Sandhiya and Weronika for making the purchase run as smoothly as it did :)

Tyler at So Resi has been super. Really helpful, kind and the constant questions I had was never too much. She explained the journey and always kept me updated until it was time for the next step on the house buying journey!

I want to especially thank Miss Renee and Mrs HUW for the
great support and assistance in dealing with my home hunting. Renee has given me all the advice about my new home throughout the long journey, helping me to get my home.
I am very happy with my new house.

Katie was my progression consultant and was really helpful throughout the process. She ensured to keep me in the loop which is was so reassuring during such an uncertain time. As a first time buyer I had so many questions and she was able to answer them all quickly and thoroughly.

We’ve had a very positive experience with SO Resi so far. Sandhiya Mohindra has been really helpful, friendly and professional throughout the process. She has always been available to answer our questions, explain the different steps clearly and keep us updated.
The reservation and viewing process for our new home at SO Resi North Acton has been smooth, and Sandhiya has made the experience much easier for us. We really appreciate all her help and support and would definitely recommend her.

We had such a lovely experience with the SO Resi team! This was my very first Shared Ownership viewing, so I came with lots and lots of questions - and they couldn’t have been more patient, welcoming and helpful.

They really took their time showing us around, explaining how everything works and talking us through all the details, answering every question, big and small. At no point did we feel rushed or pressured, which I really appreciated.

Buying a home can feel quite overwhelming, especially when Shared Ownership is completely new to you, but the team made the whole process feel much clearer and less daunting. We left feeling safe, reassured, uplifted and genuinely excited about what could be possible for us.

Such a positive first experience - knowledgeable, kind and incredibly supportive. Thank you SO Resi team!

Great service, prompt response to enquiries and swift resolution to queries. Thank you to Sylvana for her support throughout the process.

Malcolm has been incredibly professional, approachable, and knowledgeable. He took the time to answer all our questions clearly and provided us with valuable information and guidance at every step. His patience, dedication, and willingness to help made the whole process much easier and less stressful.
Thank you, Malcolm, for your excellent service and for going above and beyond to support us in finding our new home. Your professionalism and genuine commitment are truly appreciated.

Lei

I was enquiring about purchasing a home through shared ownership and Tyler was so helpful, really made me feel at ease through quite a daunting time. The process has been smooth sailing since and I am looking forward to moving in! Would definitely recommend:)

Excellent Service Throughout My Staircasing Process
I had a very positive experience with Sylvana throughout my staircasing process. She was professional, helpful and supportive, making the whole process much easier to navigate.
She kept me informed, answered my questions and was always approachable whenever I needed assistance. I really appreciate her hard work and dedication in helping me complete my staircasing transaction.
Thank you, Sylvana, for all your help. I would happily recommend your services to anyone going through the staircasing process!