I cannot thank sparesbox enough for the support I have been given, communication has been absolutely exceptional, and I cannot thank Tina enough, she has been amazing and very very helpful. The parts... Toon meer
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Lees wat reviewers zeggen
Bought a radiator through their rego lookup tool as it clearly said it would fit my manual Hyundai Veloster. Screenshot and all. Wrong part arrived: automatic version with completely different d... Toon meer
Super slow email response which was automatic response, once a week if I was lucky. Kept adding more steps to a refund process. Telling me that they had to send off the item back to superpro for inspe... Toon meer
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Contactgegevens
2000, Sydney, Australië
- support@sparesbox.com.au
- sparesbox.com.au
2,8
Gemiddeld
8K reviews
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Heeft 4% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Wrong Product & Poor after sales service
Edit: Wrong product appears to be an issue with the parts register and not this company.
I've been provided a phone apology and refund. As such rating has been amended from 1 to 3 stars.
_____________
Wrong Product.
I purchased parts for my car based on the website advice which indicated they were the correct part for my vehicle. My mechanic advised they are not the correct size.
Non existent after sales service.
I've tried to contact Sparesbox via email, online form, phone and chat with no success. The email and online form received no reply. Phone uses the excuse they can't answer the phone because of COVID, that's hardly a valid excuse, ever other business can still answer phones. The phone also says to use the online chat, however the online chat always says "Sorry, we are not online at the moment".
I'm shocked and disappointed in this company.
14 maart 2023
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for bringing to our attention the issues you have experienced with our product and after-sales service. I would like to sincerely apologise for any inconvenience and frustration caused during this experience. We take full responsibility for the incorrect product that was delivered to you and the subsequent delay in resolving the issue.
I am glad that I was able to speak with you and rectify the situation by providing a refund and arranging for the return of the incorrect product.
Regarding your concerns with our after-sales service, I apologise for the difficulties you experienced in reaching us. We have been receiving a high volume of enquiries and have been working hard to get back to everyone as quickly as possible. However, we acknowledge that this is not an excuse, and we are taking steps to improve our response times.
Once again, I apologise for any inconvenience caused and would like to assure you that we value your business and feedback. We are committed to providing you with the best possible experience with our products and services, and we will take every measure to ensure that such incidents do not occur in the future. Please do not hesitate to contact us if you have any further concerns or feedback.
- Luke Byrnes (Head of Customer Experience)
Surprisingly fast delivery
I ordered some Eibach suspension springs on 4th March, there was a notice that it could be delayed and may take 15-30 business days before being shipped. But I wasn't in any great hurry, and the price was discounted (lowest I could find online) with free shipping. Only afterwards did I decide to look at reviews for Sparesbox... many many 1 stars, orders taking forever or eventually refunded, been given the wrong item etc. I was a bit concerned, maybe I should've ordered from another supplier?
To my surprise and delight, I got an email on the 10th March (6 days later) that my order had been shipped. I was expecting at least a month based on the reviews. Sure enough, I picked it up from the post office a couple of days ago. The correct item had been shipped exactly as ordered, packaging a little worse for wear but no damage to the item.
So I'm guessing they already had my item in stock and wasn't back-ordered, which seems to be the main issue with delays. My experience was surprisingly good, no complaints with the delivery time and discounted price.
4 maart 2023
Review zonder uitnodiging
The worst company in auto parts
Ordered a tool trolley over 5 weeks ago and for over a month it has been "being prepared for shipment". I contacted the only customer service option they have and was told "I can confirm that your ordered items are now fully reserved for you at our warehouse, and we expect your order to be packed and prepared for dispatch shortly."
This was 10 days ago and it still says "being prepared for shipment"...
Last time I ordered through these muppets they took 8 weeks to deliver me brake rotors and claimed they werent in stock, despite advertising them as being in stock throughout the entire 8 weeks.
Dont bother with Sparesbox ever.... ever!
EDIT: Now over 9 weeks and still "being prepared for shipment" after being told it was ready to be sent...
16 maart 2023
Review zonder uitnodiging
I purchased a starter motor for my car…
I purchased a starter motor for my car which their site would fit. It has completely different mountings. I have tried to phone but they do not answer I have also sent emails with no response. It seems like a lot of people are in the same situation. If I don't get a response I will go to their warehouse and demand a refund.
14 maart 2023
Review zonder uitnodiging
Very frustrated with the communication…
Very frustrated with the customer service. Have tried so MANY times to contact them thru emails, filling out support forms with them etc. No one ever replies. Terrible company to deal with we have been trying to RETURN our Order 1657682 for a smaller size. Nothing from them at all. This is very stressful . What sort of a business is this??? There customer service is the worst, very disappointed
7 maart 2023
Review zonder uitnodiging
6 days and they can't even ship a can…
6 days and they can't even ship a can of brake cleaner
11 maart 2023
Review zonder uitnodiging
Product received as ordered and very…
Product received as ordered and very quickly- excellent service! Thanks
8 maart 2023
Antwoord van Sparesbox
Thank you for your review, Debbie! We're glad to hear that you received your product quickly and that it was exactly what you ordered. At Sparesbox, we pride ourselves on providing excellent service to all of our customers, so it's great to hear that we met your expectations.
it was simple and a good price
8 maart 2023
Antwoord van Sparesbox
Thanks for leaving a review, Gary! We're thrilled to hear that you found the ordering process to be simple and that our prices were good value. We appreciate your business and hope to have the opportunity to serve you again in the future.
Good prices & free delivery over $100
Good prices & free delivery over $100. Items arrived in good time & condition.
8 maart 2023
Antwoord van Sparesbox
Thank you for your review! We're glad to hear that you found our prices and free delivery option for orders over $100 to be good value. We appreciate your support and can't wait to help you out again next time!
Excellent product fast shipping and…
Excellent product fast shipping and great communication highly recommend. I was so happy to get my order so quickly thank you.
8 maart 2023
Antwoord van Sparesbox
Thank you for your five-star review! We're glad to hear that you had a positive experience with Sparesbox, including fast shipping and great communication. We appreciate your recommendation and look forward to serving you again in the future!
appalling service
I purchased a bike rack that does not fit my vehicle.
What is unacceptable is the 10 emails I've sent without a reply, the service is terrible and as a result im sitting on $350 worth of goods which i can't use or return (as they will not reply) I have also phoned which never gets answered. The packaging is unopened and in as received condition and a photo has been sent with numerous emails
2 maart 2023
Review zonder uitnodiging
Antwoord van Sparesbox
I hope you can accept my sincere apology for the delay in responding to your emails and the frustration this has caused. I understand the importance of prompt communication and take full responsibility for falling short in this instance. Rest assured, I have investigated and resolved the root cause of why your emails were not coming through to our Customer Experience Team to ensure this does not happen again in the future.
I want to thank you for giving me the opportunity to speak with you today and to work towards resolving the problem with the bike carrier. You should have received my email confirming that we've booked a courier to return the bike carrier to us, the refund has already been processed, and I've provided some details regarding the replacement bike carrier to consider.
I apologise for any inconvenience caused and thank you for bringing this matter to my attention. Please reach out to me if you have any questions or concerns.
- Luke Byrnes (Head of Customer Experience)
Extremely Poor Customer Service
Ordered parts "In Stock" on 19/2/23 they didn't arrive after the 8 days delivery time shown online. After multiple emails with no response Sparesbox finally replied on 2/3/23 to say parts are not in stock and some fluff about software problems on their system. How about you stop taking orders if your software doesn't work? Parts not Due till 15/3/23 at their warehouse. Refund was offered but after requesting a refund once again no response from Sparesbox!
3 maart 2023
Review zonder uitnodiging
Is the company still trading?
Is the company still trading? their contact phone line is down & chat line doesn't work. I had brake parts delivered over two weeks ago, which proved to be incorrect. Since then have tried to contact. Sent emails with photos - no response. I will no longer be dealing with on line companies as a result YOU NEED TO DEAL FACE TO FACE!
6 maart 2023
Review zonder uitnodiging
Antwoord van Sparesbox
Anyone would have been frustrated with not only receiving brake pads that do not fit your vehicle but also with the delay in response to your emails requesting help resolving that issue. I hope you can accept my most sincere apologies that this has been your experience.
I have responded to your email to us and have acted with an immediate resolution to the issue. Please reply to that email if there is anything else I can do to help.
- Luke Byrnes (Head of Customer Experience)
Quicker delivery
Easy to order, Good quality & Fast service. Great delivery time frame. Item arrived well before eta. I was very happy with the continuous tracking information throughout. Thank you.
2 maart 2023
Review zonder uitnodiging
Customer service is non existant!
Like a previous reviewer, ordered a pair of brake rotors on Feb 15th, it’s now the 2nd March and hasn’t even been dispatched. Sent half the order (brake pads) which is essentially useless without the rotors.
Sent multiple emails and no response, so now awaiting a generic response via email or here (if I'm lucky!) which doesn't address the issue or give any meaningful information or update. Apologies don't constitute customer service!! It's really quite pathetic to be honest.
2 maart 2023
Review zonder uitnodiging
Poor Customer Service
My order finally arrived on10/03/23 in tact and the exact items :)
I placed my order on the 7/02/23 and I have sent Sparesbox multiple emails with only a generic reply.
My order still has not arrived?
I am disappointed with the customer service.
This is my first time placing an order with Sparesbox .
Athanasios
7 februari 2023
Review zonder uitnodiging
Slow dispatch, no communication
Ordered a pair of brake rotors on February 19th, it’s now the 28th and hasn’t even been dispatched. Multiple emails and no reply, tried calling and says because of Covid restrictions aren’t taking calls… still hiding under the Covid banner
I should of read the reviews before ordering!!!
I need the parts by March 17th and I’m very worried…
28 februari 2023
Review zonder uitnodiging
Antwoord van Sparesbox
We sincerely apologise for the delay in dispatching your order and any inconvenience this may have caused. We understand your frustration with the lack of response to your emails and the issue you encountered while trying to reach us via phone. Our 1300 number is not currently supported and as you discovered, the message it provides requires desperately requires an update as it hasn't had one since covid lockdowns. We apologise for any confusion this may have caused. We assure you that we are working hard to address all customer enquiries as quickly as possible, despite experiencing a high volume.
We appreciate your patience and understanding during this time. Please note that we do provide support via email, and we will ensure that you receive a response to your email today. We understand that you require the parts by March 17th, and we will do everything in our power to get them to you by that date.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
I order 2 front Shocks for my car
I order 2 front Shocks for my car
They make delivery very quick and I am happy for that. Arrived 23/2/2023
But when I open the two shocks boxes the same day I find one shock it is original with the sticker were working perfectly and on the second box I find one shock refurbish / After market were it is not working correctly
I sent email to them the same day and I explain what I find with photos but still waiting for there answer and of course I can’t drive my car
How long I must wait to replay back to my emails and you fix this problem
27 februari 2023
Review zonder uitnodiging
Antwoord van Sparesbox
We apologize for the inconvenience you experienced with the shock you received. Our team takes great care in ensuring that all our products are of the highest quality. Unfortunately, it appears the shock absorber has arrived from the manufacturer in a condition that is not up to our standards.
I can see that a member of our Customer Experience Team is currently working with you and have already taken steps to resolve the issue. Our Customer Experience Team is currently investigating the matter with the manufacturer, and we will exchange the faulty shock absorber.
We understand that this has caused a delay in your ability to repair your car, and we apologise for any inconvenience this may have caused. Rest assured, our team is working diligently to resolve this for you as quickly as possible.
I had to wait a bit, but I got it
I got the part I wanted after a week or so. Fair enough, I didn't buy the express shipping. It finished the job of restoring a bicycle.
20 februari 2023
Antwoord van Sparesbox
Thank you for taking the time to leave us a positive review! We're glad to hear that the part you received helped to complete the restoration of your bicycle. We appreciate your feedback and hope to continue providing you with the parts you need for any future projects.
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