Total waste of time. I feel tricked into signing up for a free account. Advise you to use another. You'll see a set of info you'd like and be told you need an account to view and are given the op... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Pesima compañía, no solo cobran millonadas al año (Casi $2000) por infromación que encuentras gratis en Internet e incluso la IA puede sintetizar, sino que además el login es demasiado lento. Inte... Toon meer
Bedrijf heeft geantwoord
Für mich stellt sich die Frage, wer überpruft die Statisken der Statista GmbH? Manchmal hat man das Gefühl, manche Statistischen Ergebnisse wurde gesponsert. Wer sind die angeblichen 22.000 Qu... Toon meer
Bedrijf heeft geantwoord
Dank Statiska spare ich mir super viel Zeit bei meine Researches und schaffe diese in kürzester Zeit. Nicht nur wichtige Daten, die ich zur Untermauerung von Argumenten für Pitchdeckt benötige, sonder... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contactgegevens
Johannes-Brahms-Platz 1, 20355, Hamburg, Duitsland
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1,8
Slecht
302 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Avoid like the plague!
3 oktober 2022
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
If your account was used to view premium statistics, we cannot refund your account. Our company is also partners with other data providers and when our customers view their information, we also have to pay for this viewing.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Toller Customer Service
Toller Customer Service muss ich sagen. Ich hatte eine Frage bezüglich einer Rechnung und ich wurde relativ schnell vom Team betreut. Ich finde es schade, dass der Account nur Zugang zu Statistiken erlaubt und nicht zu Reporten, aber dafür muss man eben mehr bezahlen. Bin aber ziemlich zufrieden!
18 april 2023
Review zonder uitnodiging
Sender uopfordret markedsføring (spam)
Sender uopfordret markedsføring (spam). Har indtil videre modtaget 5 emails inden for 2 måneder
13 april 2023
Review zonder uitnodiging
Antwoord van Statista
Dear Marcus,
thanks for your feedback.
You can always send us an email that you do not wish to be contacted anymore. Please let us know at: eu.support@statista.com
Best regards
I've been charged for 5 months withot my acceptance
I've been charged for an additional subscription that I've never accepted.
I bought a year subscription, and use it for a couple of months only. But after a year, they started to charge me for some monthly subscriptions without my permission or acceptance. I've tried to reach them 5 times via mail, but no one answered me. Also, I have sent a request for cancelation but my account is still active. Awful service
9 april 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Vitalii,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
As per the terms and conditions agreed to when signing up to Statista, unless cancelled 6 weeks prior to the end of the subscription term, the subscription will automatically be renewed for an additional 12 months. Our cancellation policy can also be found in the FAQs on our website under 'How long are the account subscriptions valid?' - https://www.statista.com/help/#faq52a6f3e429f8d06e6a00000d
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Just as other's reported
Just as other's reported, the Statista web site promotes a $39 monthly plan "Personal Plan" but when you click on it, it charges you $468. I immediately cancelled the subscription (within an hour) upon receiving this email but Statista is unwilling to issue a refund. I did not download any reports. I am currently contesting the charges though my CC company. The fact they use such tactics to charge consumers is dishonest if not outright fraud.
26 maart 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Don,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Personal Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
As your account was used to view premium statistics, we cannot refund your account, due to the digital nature and immediate access to our products. Our company is also partners with other data providers and when our customers view their information, we also have to pay for this viewing.
Please kindly note that the Statista products are for business-to-business use and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Fraudulent- no one want's a year subscription.
I was charged for the yearly plan without my consent. I'm reporting it as fraud, and my bank should side with me. i recommend everyone do that. If everyone is unhappy with the product they received, it's the companies fault, not the users. I cant look at this company as a legitimate company due to how it operates- I can only urge that no one use this service so that it can extinguish itself amongst the other legitimite services.
25 maart 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Zach,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Please kindly note that the Statista products are for business-to-business use, and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss this further please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Saved me a ton of time while writing my…
Saved me a ton of time while writing my master's thesis!!! Very cool using consumer insights to build my target market and market insights to forecast my start ups potential
20 maart 2023
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Keine Möglichkeit sich anzumelden
Keine Möglichkeit sich anzumelden; kein Password wird akzeptiert. Anmeldeprozess absolut inakzeptabel und nicht funktionell.
25 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Guten Tag und vielen Dank für Ihr Interesse an unserer Plattform. Die Unannehmlichkeiten bitten wir vielmals zu entschuldigen. Wenn technische Fehler zu einem Problem bei der Anmeldung führen, können Sie uns Werktags zwischen 9:30 und 17:00 Uhr telefonisch unter +49 40 28 48 41-0 oder jederzeit unter kundenservice@statista.com erreichen, um eine Lösung zu finden.
Viele Grüße
Ihr Service Team
Disingenuous business model. Avoid Starter Plan
All too similar experience to the 1-star reviews below... Charged over $500 (which was advertised as a monthly price by charged annually = misleading). Limited data and graphs on the Starter plan (more or less information that can be found on Google); any insight requires a massive price jump to a Corporate subscription. I'll own my mistake and make use of my plan as best I can. Hopefully, my recommendation is to avoid the Starter plan; there's minimal value for the cost.
I also imagine if you're a large corporate, you're better off commissioning your own primary research or purchasing specific secondary research reports. The Statista business model is disingenuous at best...
22 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Abdul,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
If you did not find what you were looking for, we’re happy to assist you in finding all the data that’s useful to you. We apologise for any inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
All intelligence in one place
16 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
I accidentally purchased a year's worth…
I accidentally purchased a year's worth of subscription (the price was advertised monthly initially)
Proceeded to ask for a refund in the next 2 days with no response. Luckily when I purchased the single account I got an email "You're finally getting started at Statista."- title which was from the customer relations team. I wrote an email to them and they replied back that they canceled my services from the next year 2024 and also mentioned that they can't refund me.
Paying 550+ USD I still don't have access to a lot of data which requires an enterprise upgrade.
Bad service! Bad business model! They should focus more for individuals.
7 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Sandor,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Due to the digital nature of our products, we cannot offer you a refund.
Please kindly note that the Statista products are for business-to-business use and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Great industry research
We are content creators that need to find relevant research to support our work. Statista has terrific content that supports us.
6 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Gail,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Ich habe im Jahr 2022 mit meiner…
Ich habe im Jahr 2022 mit meiner Kreditkarte ein Jahresabo gelöst. Ein Jahr später schickt mir Statista eine Rechnung per E-Mail für eine erneute Jahresmitgliedschaft, ich konnte nicht Mal mehr kündigen. Die Firma ist sehr unseriös und arbeitet mit einer Abofalle in den AGB. Werde die Firma in Zukunft meiden. Trotz Kontakt mit Mitarbeiter zeigt die Firma keinerlei Verständnis.
23 januari 2023
Review zonder uitnodiging
Antwoord van Statista
Lieber Herr Fritsche,
unsere AGBs sind außerordentlich transparent und sind jederzeit abrufbar, falls man die entsprechenden Dokumente, die man bei der Buchung erhalten hat, nicht mehr wiederfindet.
Auch während eines Buchungsvorgangs mit Kreditkarte weisen wir mehrfach auf unsere Kündigungsfristen und die Tatsache hin, dass sich die Laufzeit des Accounts um ein weiteres Jahr verlängert, wenn nicht spätestens 6 Wochen vor Ablauf des Accounts gekündigt wird. Leider wird häufig vergessen zu erwähnen, dass "man es einfach nicht gelesen hat".
Auch die Kündigung zum aktuellen Laufzeitende wurde unmittelbar entgegen genommen und bestätigt.
Trotzdem bedauern wir sehr, hier einen unseriösen Eindruck hinterlassen zu haben.
Mit freundlichen Grüßen
Ihr Statista Team
Easy to use
Easy to use and has lots of stats that don't exist in other places. Good that it always includes sources used.
17 januari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Customwr service, Data well organized and diversified
Data well organized and diversified. Also customer service was awesome, they replied and helped me very fast.
15 januari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Andrea,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Readily available data with description…
Readily available data wit hdescription and context.
31 december 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Pratyush,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Scammers
Scammers. Misleading. You show a monthly price and then charged for an entire year. After 2 days I noticed that the information was useless, statistics are useless for my business. When I cancelled my subscription they notified me that no refunds will be issued. I was charged almost $500 for a useless platform. You should do better.
18 december 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Jenny,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
If your account was used to view premium statistics, we cannot refund your account. Due to the digital nature and immediate access to our products, we cannot offer refunds.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Einfach, schnell und verlässlich
Mit Statista ist es super einfach verlässliche Statistiken und umfangreiche Studien zu finden.
5 januari 2023
Review zonder uitnodiging
Antwoord van Statista
Lieber Herr Stempell,
wir möchten uns für Ihr positives Feedback bedanken.
Wir freuen uns sehr darüber, dass Sie mit unserem Service zufrieden sind.
Bei weiteren Fragen oder Anmerkungen melden Sie sich gerne unter kundenservice@statista.com.
Vielen Dank und freundliche Grüße
Ihr Statista-Team
Ich habe noch nie so eine schlechte…
Die Sperren dein account auf einmal wie Sie möchten, dann ist mann wieder gezwungen die anzurufen und bitten um freischalten etc.
Rausgeschmissenes Geld, wenn Sie sich bisschen mehr Zeit nehmen bei Recherchen dann finden Sie die gleichen Statistiken wie bei denn.
Antwort an Statista:
Wie bitte??? Ich habe Sie Kontaktiert??? Wenn Sie grundlos meinen ACC Sperren zwingen Sie Quasi denn Kundensupport zu Kontaktieren und das nennen Sie dann Parallel Kontakt oder was???.
2. Ich habe 14 Tage Zeit um meine Rechnung zu begleichen und SIE Sperren meinen ACC vor 14 Tage und das nennen Sie AGB oder was???.
Einfach nur Schrecklich mit euch, so eine Seite aber so Schlechte Mitarbeiter die auch noch so einen Unsinn Schreiben hier rein, echt.
21 december 2022
Review zonder uitnodiging
Antwoord van Statista
Lieber Herr Adman,
vielen Dank für Ihr Feedback. Es ist richtig, dass wir uns gemäß unserer AGB das Recht vorbehalten, Zugänge bei nicht gezahlten Rechnungen sperren zu dürfen. Vielen Dank, dass Sie uns auch parallel per E-Mail an kundenservice@statista.com kontaktiert haben, um eine Lösung zu finden.
Mit freundliche Grüßen
Ihr Statista-Team
It was very helpful
15 december 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Natasha,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
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