Have been buying from Steak King for a while... overall good service and quality of Meat. But Technical glitches affect over user experience. 1.) Used loyalty points to redeem coupon, but wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was told coupons could stack by customer service, but they didn’t accept it at the end. Delivery was also nearly two hours late expected 10 am - 6 pm; delivered at 7:30 pm). Wasted a lot of time and v... Toon meer
Bedrijf heeft geantwoord
Steak King, I like the fact you are bringing out new products, l won't say what because, if l do it will explode and the prices and availability will go through the roof. Last order was great just ar... Toon meer
want to express my sincere appreciation for the excellent service I received. The early delivery arrangement was already impressive, but what stood out most was the prompt and thoughtful reply to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Steak King was formed by Johnny Glover; a chef, butcher and fishmonger of 30 years who founded The Butchers Club & Pacific Gourmet here in Hong Kong. Steak King products are sourced directly from farmers and fishermen from around the world, we pride ourselves on working with the finest producers that care about their products the same way that we do. Meats and Seafoods are flown in fresh and processed by our own expert butchers here in Hong Kong before being blast frozen and delivered to your door.
Contactgegevens
2/F Room B1, Vita Tower - Block B, 29 Wong Chuk Hang Road, Hong Kong, HKHKHK, Wong Chuk Hang, Hong Kong
- +852 25981080
- orders@steak-king.com
- steak-king.com
4,1
Goed
402 reviews
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My sincere comment
Shopping in your store are excellent experiences. Your staff are very helpful and nice.
But it seems that web service is not as good. I left a message to you when I order my food from the web. But I don't get any reply and my request was not fulfilled . Very disappointed.
28 november 2025
Antwoord van Steak King
Thank you for your feedback. We’re sorry your request wasn’t fulfilled — this isn’t the experience we aim to provide. Many of our products are offered as whole pieces to give the best market pricing, but we’re always happy to assist with portioning for a small service fee. Please feel free to reach out to us directly so we can look into this and assist further.
If your after quality and a great price…
If your after quality and a great price to match , look no further. Look for the specials each month.
28 november 2025
Antwoord van Steak King
Thank you for the great feedback! We're glad you’re enjoying both the quality and the value. Be sure to keep an eye on our monthly specials — we always have something exciting lined up. Appreciate your support!
Antwoord van Steak King
Thank you so much for the kind words! We’re glad to hear you enjoyed both the quality of the meat and the service. Appreciate your support!
Rump cap (Picanha) - Delicious
I bought the chilled Black Angus M3-4 rump cap (Picanha) and it was delicious. I used Shio-koji instead of salt and it turned out incredibly tender and juicy.
30 november 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you for sharing your experience! The chilled Black Angus M3–4 Picanha is a great choice, and using Shio-koji sounds amazing — tender and juicy for sure. We’re really glad you enjoyed it and appreciate your support!
Great quality product!
Great quality product!
Seamless delivery and very happy with the product that was purchased.
29 oktober 2025
Antwoord van Steak King
Thank you for your feedback! We’re glad to hear the delivery was smooth and that you’re happy with your purchase. Appreciate your support!
Antwoord van Steak King
Thank you for your kind words! We're glad you found our team responsive and helpful, and even happier that you're enjoying the quality of our products. Appreciate your support!
Additional packing charge
Asking for 8 pcs of steak to be individually packed your charge $110?
I order from feather and bone (without asking) all steaks are vacuum-packed individually which is a reasonable packaging for customers' storing and consuming.
Don't think packing is small matter, you are loosing client permanently by asking for additional packing charge!
Will not place order to steak king from now on! All go to feather and bone.
31 oktober 2025
Antwoord van Steak King
Thank you for your feedback. Our standard practice is to pack two steaks per vacuum bag as this helps us keep operations efficient while also reducing plastic use. For customers who prefer individual packaging, we do offer a custom portioning service at an additional charge, though we can provide this complimentary for retail pickup.
First online purchase
Bought 2x USDA Prime Ribeye, 2 Striploin and 4 Frozen Australian Lamb Shanks. The Lamb Shanks are very ok. However, one of the steak pieces has quite a big portion of fat (around 25% of the whole piece) which looks to be a bit too much.
29 oktober 2025
Antwoord van Steak King
Thank you for your feedback and for giving us a try on your first online purchase. We’re glad to hear you enjoyed the lamb shanks! As for the steak, USDA Prime Ribeye naturally contains a higher fat marbling, but a 25% fat portion does sound unusual.
We’d really appreciate it if you could email us at orders@steak-king.com or message us directly so we can look into this further and make it right for you.
Australia Wagyu fillet steak
Australia Wagyu fillet steak is great, value for money, I would definitely order again
31 oktober 2025
Antwoord van Steak King
Thank you! We're delighted you enjoyed the Australian Wagyu fillet, great choice and great taste! Looking forward to your next order.
Delivery issues
Delivery issues - there was a miscommunication between the delivery person and our concierge leading to an additional HKD75 delivery fee for another day delivery. Even then, did not adhere to delivery time window.
30 oktober 2025
Antwoord van Steak King
Thank you for sharing your feedback. We’re sorry to hear about the delivery issues you experienced. As we’re not certain about the situation unless this was a re-delivery, we’d appreciate it if you could reach out to us directly so we can clarify what happened and assist you. We always aim to make the delivery experience smooth and reliable, and your input helps us improve.
the steak was untrimmed.
the steak was untrimmed.
it was duck liver, not goose liver.
delivery time was good,on time.
30 oktober 2025
Antwoord van Steak King
Hi Andrew, thank you for your feedback. The product you ordered is sold as a whole, unportioned piece, which is why it was not trimmed. As stated on our product page, this is the standard format for this item. Regarding the liver, it was indeed duck liver, not goose liver, as described on the label and product listing. We’re glad to hear your delivery arrived on time and appreciate your understanding. Please feel free to get in touch with us at orders@steak-king.com if you’d like us to assist further.
The Organic Steaks and ground beef
The Steaks, I ate the grass-fed organic ones may have been the best I have ever eaten. what a treat. here for 9 days for tennis competition and on the Carnivore diet. What a treat!!!
Thanks Steak King
26 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you for the kind words! We're thrilled you enjoyed the organic grass-fed steaks — perfect fuel for your tennis competition. Glad we could make your stay even better!
We just bought 8 pieces (2kg) of m9+…
We just bought 8 pieces (2kg) of m9+ Rib eye steak from steak king again and marbling was beautiful
30 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you so much for your continued support! We’re thrilled to hear you enjoyed the M9+ Ribeye again — the marbling really makes it special. Hope you have an amazing meal! 🥩✨
Steak King - don't look elsewhere for your steaks!
Overall a fabulous experience with Steak King from the time I started interacting via email with my questions to purchasing the steaks from the store at Vita Tower in Wong Chuk Hang.
The team were extremely prompt to respond to my questions, and did so in great detail offering me much clarity and comfort. It is almost as if the team is operating round the clock and ready to answer immediately!
When I went to the store to pick up the steaks I had in mind, the store staff were super, offering me advice and guidance, and then cutting the steaks to the thickness I wanted without any complaint whatsoever (which is not the case in some other butchers/shops where I am met with groans or just extremely poor customer service).
The quality of the M3-M4 Australian Wagyu Ribeye that I picked up was stunning, and even though it was heavily discounted (75% off, making it real value for money), the steaks were perfect.
I highly recommend Steak King to anybody who wants quality, service and great value for money!
27 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you so much for the detailed and wonderful feedback! We’re delighted to hear you had such a smooth experience from inquiry to purchase. Our team always aims to provide helpful service and top-quality products, so it’s great to know that came through. Enjoy your Wagyu Ribeye, and we look forward to welcoming you back soon! 🥩🙌
High quality meat
The meat and seafood are of great quality. Package came in frozen and intact. The skirt steak we ordered last time was very tender and meaty! We have high expectations on the lobster tail we ordered this time.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you so much for your kind feedback! We're delighted to hear you enjoyed the skirt steak and that your order arrived in perfect condition. We’re sure you’ll love the lobster tails just as much — they’re one of our favorites too! 🦞🥩
Great Value n Best in town
From a returning customer:
Great value! Fresh meat, fast and timely delivery! Best in town! Unbeatable!
18 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you so much for your continued support! We're thrilled to know you’re happy with the quality, value, and delivery. We truly appreciate having you as a loyal customer!
Quick response
Quick response. I am quite worried as I place a wrong delivery address. The real quick response has given me a big relief.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Thanks for your kind words! We’re really glad our team was able to sort things out quickly for you. We always do our best to ensure every delivery goes smoothly.
I sent a email complaining about the…
I sent a email complaining about the lamb rack of my Order SK127912 and mentioned this complaint again in my Order SK132903 on 13 October 2025. Unfortunately there is no any feedback from your company yet.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Hi Vu Ion Tong, thank you for your feedback. We understand your concern and appreciate you reaching out. As mentioned earlier, our team had contacted you by email regarding your complaint, and the issue has since been resolved with a refund. We appreciate your patience and understanding.
Quality and quantity worthy
Quality and quantity worthy! Purchase many time already for quality lamb, steaks , mince beef
14 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you so much for your kind words and continued support! We're glad to hear that you're satisfied with the quality and quantity of our products. We look forward to serving you again soon!
Great products, fantastic service
been using them since they started great service fantastic products any issues always resolved never any problems. I’ve dealt with a customer service guy once he was fantastic with my order when I created some mistakes.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you so much for your long-time support! We’re thrilled to hear you’ve been with us since the beginning and that our team could assist you when needed. Your kind words mean a lot to us!
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