Have been buying from Steak King for a while... overall good service and quality of Meat. But Technical glitches affect over user experience. 1.) Used loyalty points to redeem coupon, but wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was told coupons could stack by customer service, but they didn’t accept it at the end. Delivery was also nearly two hours late expected 10 am - 6 pm; delivered at 7:30 pm). Wasted a lot of time and v... Toon meer
Bedrijf heeft geantwoord
Steak King, I like the fact you are bringing out new products, l won't say what because, if l do it will explode and the prices and availability will go through the roof. Last order was great just ar... Toon meer
want to express my sincere appreciation for the excellent service I received. The early delivery arrangement was already impressive, but what stood out most was the prompt and thoughtful reply to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Steak King was formed by Johnny Glover; a chef, butcher and fishmonger of 30 years who founded The Butchers Club & Pacific Gourmet here in Hong Kong. Steak King products are sourced directly from farmers and fishermen from around the world, we pride ourselves on working with the finest producers that care about their products the same way that we do. Meats and Seafoods are flown in fresh and processed by our own expert butchers here in Hong Kong before being blast frozen and delivered to your door.
Contactgegevens
2/F Room B1, Vita Tower - Block B, 29 Wong Chuk Hang Road, Hong Kong, HKHKHK, Wong Chuk Hang, Hong Kong
- +852 25981080
- orders@steak-king.com
- steak-king.com
4,1
Goed
402 reviews
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Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great Great Great!
Great products at Great Prices with Great Customer Service. Highly Recommend!
29 december 2025
Antwoord van Steak King
Thank you for the great feedback! We really appreciate your support and recommendation 😊
Antwoord van Steak King
Thank you for making us your go-to butcher! We’re glad you enjoy the speedy delivery, great promotions, and our products. Appreciate the support 🙏
Delivery and temperature control was…
Delivery and temperature control was fine.
However, the Steak cut was not fine.
First, because they sell based on weight, depends on the surface area of the Steak, even you buy a nearly 10oz piece, the thickness is still less than 2cm. A good steak (for me) needs to be at least 2.5 - 3cm.
Second, another bigger problem is the uneven cut. I got 6 pcs this time. 3 pcs were heavily uneven. Thickness varies from 1.8cm to 3.2cm.
If they call themselves "Steak King" I expect them to give a professional cut.
Also, when I requested for an exchange, the shop refused. While their CS will reply nicely, but the fact is that once the items are sold, they do not take up any responsibility or make an effort to fix it for you. What you get might be based on your luck.
Lastly, I called the hotline and left my number, but no one calls back.
30 december 2025
Antwoord van Steak King
Thank you for your feedback. Our steaks are sold by weight, so thickness and shape can naturally vary. For customers who prefer specific thickness or more uniform cuts, we do offer a custom portioning service.
We’d be happy to get in touch and see how we can assist further, please email us at orders@steak-king.com so, we can review this with you directly.
Great price for good quality
Everything from delivery, price and product quality was perfect. I ordered the smoke salmon, sausages, hanger steak, diced wagyu beef cube and lamb rack. All of them were in good quality and delicious. The only downside was that I have to spend some time on trimming the thick fat from the lamb racks.
30 december 2025
Antwoord van Steak King
Thank you for your detailed feedback and for choosing Steak King. We’re glad to hear you were happy with the pricing, delivery, and overall quality across a wide range of products.
Regarding the lamb rack, some cuts do naturally come with a thicker fat layer, and we appreciate you sharing this experience. Your feedback is helpful and has been noted.
Under expectation
The short rib is really not fat enough, the photo in the web is totally misleading
29 december 2025
Antwoord van Steak King
Thank you for your feedback. We’re sorry to hear this didn’t meet your expectations. Please note that marbling and fat content can vary naturally from piece to piece, and website photos are for reference only. If you feel the cut received was not as expected, please feel free to contact us at orders@steak-king.com
so, we can look into this and assist further.
Fast, convenient, value
Very fast and convenient delivery, fantastic quality of meats at great value.
30 december 2025
Antwoord van Steak King
Thank you for your kind review! We’re glad you enjoyed the fast, convenient delivery and found the quality and value of our meats up to your expectations. We really appreciate your support 🙏
The Wagyu tomahawks were just…
The Wagyu tomahawks were just mind-blowing. Juicy, tasty and tender.
30 december 2025
Antwoord van Steak King
Thank you for the fantastic feedback! We’re thrilled to hear you loved the Wagyu tomahawks — juicy, tasty, and tender is exactly what we aim for. Hope to serve you again soon 🥩🔥
A good choice
The steak I bought is of good quality, and the delivery service os just wonderful.
29 december 2025
Antwoord van Steak King
Thank you for your kind review! We’re glad you enjoyed the steak quality and had a smooth delivery experience. 😊
The lamb had too much fat and was not…
The lamb had too much fat and was not the quality I expected
29 december 2025
Antwoord van Steak King
Thank you for your feedback. Lamb cuts naturally vary in fat content depending on the cut and grade, but we understand this may not suit everyone’s preference. If you’d like to share more details, please feel free to contact us at orders@steak-king.com and we’ll be happy to review this with you.
Good Beef Wellington
Their beef wellington was great. I followed their instructions and it was cooked perfectly.
31 december 2025
Antwoord van Steak King
Thank you for your kind feedback! We’re glad to hear the Beef Wellington turned out perfectly and that the instructions were helpful. Enjoy, and we hope to serve you again soon.
Stable quality
29 december 2025
Antwoord van Steak King
Thank you for your feedback! We’re glad to hear you’re happy with the consistent quality. We appreciate your support.
Awesome
Awesome, my family love the beef very much, my child love it and have to eat everyday. Good service, good delivery, good quality and good boss, my son would like to say hello to your beef, thank you for let me eat 😀
31 december 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you so much for your wonderful feedback! We're thrilled to hear your family is enjoying the beef, and we’ll pass on a “hello” from your son to our steaks 😄. We truly appreciate your support and kind words!
Fab Waygu T bone
Everything from an easy to navigate website to prompt replies on queries, efficient delivery and fabulous meats! The Waygu M5 T bone was the star of Christmas dinner! No wonder my colleague recommended it to me as the best meats in HK, hands down!
24 december 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your kind words! We're thrilled to hear the Wagyu M5 T-bone was a hit at your Christmas dinner. We really appreciate your support and recommendation!
Always helpful
Always helpful. Great prices and great service. What is there not to like?
24 december 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your feedback! We're glad to hear you enjoy our service and prices. We’ll keep doing our best to make every experience a great one!
Great steaks and chicken
Great steaks and chicken. Fast delivery too
20 december 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your kind review! We’re happy to hear you enjoyed the steaks and chicken, and that the delivery was fast. Appreciate your support!
Antwoord van Steak King
Thank you for your review! We’re glad to hear you enjoyed the delicious steaks and fast delivery. Appreciate your support!
The delivery is a bit of mess.
The delivery is a bit of mess.
No one confirm if the address was rightly filled out
Delivery man was rough and rude and given no patience to the questioning from security who was trying to help
The actual pick up process still missing something on the list and turned out need another deliver and luckily made it the last
29 november 2025
Antwoord van Steak King
Thank you for your review. We’ve checked the order details on our side, and the delivery issues happened because the address provided was incomplete, which caused confusion at the building and with our driver. Our team still arranged a follow-up delivery to make sure everything reached you.
For future orders, please double-check that the full address is entered so we can deliver smoothly. If you ever need help or have any questions, feel free to email us at orders@steak-king.com
— we’re always here to assist.
I have been purchasing from this…
I have been purchasing from this company for over one year. As I am not professional in cooking western cuisine, I have tried a few successful dishes but also a few failures. I spent time to learn what grade / part of beef that need different time and method to cook. I finally found my favourite Pichana M9+ that everyone who has tried my cooking praise me like a super cook!!!! Still learning and I hope I can make the best out of the good quality meat. One thing to note, it will be better if the company help cut big portions into family size, e.g. cut foie gras into slices, or short ribs into halves. Sometimes I want to cook for two, but don't want to defrost the whole big piece, and finally give up.
5 december 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you so much for your detailed feedback! We’re really glad to hear you’ve enjoyed our products over the past year, and amazing to know the Picanha M9+ has become your signature dish — your guests clearly have great taste!
Regarding portion sizes, thank you for the suggestion. Many of our items are sold as whole pieces to offer the best market price, but we do offer custom portioning for customers who prefer smaller at a cost except prepacked frozen items.
We truly appreciate your support — happy cooking!
Customer service and food quality sucks
First time purchasing from this company and bought a buffalo mozzarella cheese. Turns out the cheese gone bad and it has a strong acidicity taste so I wrote an email to them to investigate. However I had to go back and forth with them because they insist their cheese has no issue and it’s normal. It is my first time and will be my last time buying from them.
3 december 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you for sharing your feedback. We’re sorry to hear about your experience with the mozzarella. As mentioned in our email conversation, we’re already in touch with you to look into this further and make sure it’s resolved properly. We appreciate your patience and the chance to review the situation together.
If there’s anything else you’d like to discuss, please feel free to reply to our email anytime.
Great value, quick delivery
Ordered from here during their Black Friday sale, so got an amazing deal.
Great quality meat and fish, the tuna was amazing,and very quick delivery.
28 november 2025
Antwoord van Steak King
Thank you for your order! We're really glad you enjoyed the quality — especially the tuna — and happy to hear everything arrived quickly. Appreciate your support during the Black Friday sale!
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