Steinberg Media Technologies GmbH Reviews 

Warum so kompliziert ? Seit Jahren gibt es mit der Lizenzierung und der Installation der Software "Cubase" immer wieder Probleme. Und wie andere hier bereits erfahren durften ist der sogenannte Service super langsam und unbrauchbar. Was ich hier schon an Lebenszeit verschwendet habe...

Steinberg offers excellent products, sadly their customer service is non-existant.

I've had multiple tickets waiting to be dealt with but they go unanswered, not even an acknowledgment.

This lack of support is something that happens quite often and there are many, many people that have support tickets ignored for months and then suddenly closed.

I'd really weigh out how important customer service is to you before spending money with this company, because if you get an issue, you're on your own, even if it means your software is unusable.

The 3 stars are mainly for the excellent support received for DORICO. the software is stable and works great. The forum gives you an answer within an hour (sometimes from the developers themselves) and any issue with the software (from tech to usage) is quickly resolved. The same cannot be said about Cubase. Although I love the interface, the software is kind of a disaster in terms of reliability. Since purchasing their flagship Cubase 12 Pro, I had constant freezes, bizarre crashes, projects rendered unusable, inexplicable slowdowns. It is like it gets worse instead of getting better by each release. Also I own their soundcard and every time I update the drivers, it sends the system into meltdown and changes how the interface works. I installed their Cubase IC iPad controller and surprise surprise...when trying to use it, it crashes Cubase. Their phone number is a bit useless. I called a few times and they don't seem to be able to solve many issues and refer you to the ticketing system. The timings available are very limited and sparse. Oscar (who replies online) always reply and he is knowledgeable, but, even if improved, way to slow. If I didn't have so many projects in Cubase, I would have already switched.

Don't waste your money. Steinberg use a E-licence system that will stop working after a couple of months and will block you out of using your fully paid software. There is no support and support tickets go unanswered.

Tried all their documents to resolve to no avail.

J'ai acheté cubase pro 11(version box)mais il est impossible d'activer la licence( payée 430€ )!! je n'ai cessé de contacter le support technique qui a même pris la main sur mon pc en vain sans parvenir à résoudre le problème qui subsiste depuis des mois déjà, je me retrouve avec un achat de plus de 400€ inutilisable.
Impossible de joindre le service au téléphone le numéro sur leur site ne fonctionne jamais y compris aux jours indiqués pour les appeler, impossible egalement de leur écrire directement je n'ai trouvé que l'adresse de leur filiale de vente sur internet située en allemagne "Asknet "à qui j'ai adressé un courrier recommandé avec AR mais ceux-ci m'ont répondu (après 15jours et par mail) qu'ils ne géraient pas les soucis techniques!! il n'y a aucune adresse pour joindre cette entreprise j'ai l'impression de m'adresser à des fantômes! Aucun suivi ni prise en charge des problèmes en cas de soucis majeurs c'est laborieux mais surtout malhonnête de vendre un produit qui ne fonctionne pas et de ne rien proposer au client la moindre alternative !!
Je n'ai plus confiance en cette entreprise je n'achèterai plus rien chez eux ils ont perdu un bon client car j'achetais régulièrement chez Steinberg.

I bought Cubase a few months ago but I now want to use it on a new machine. I can't because I only have 1 activation key and because Steinberg support is USELESS I have to buy the product all over again to get another activation key.

Rather than do that, I'm going to look a the alternatives in the hope that their customer experience and support is much better.

I complained to Steinberg, Who took 8 weeks to acknowledge my email.

Abysmal.

Ridiculous lack of customer support.

There is no way for me to reach out to Steinberg support. The list of distributors is a useless list, and USA support declines to answer my question because of my region.

I bought some software from the online shop, but the website froze after I payed. I created a case, both in the Asknet partner store and on my Steinberg account. No reaction at all. This is not the first bad experience I have with Steinberg. I'm actively looking for an alternative. The support experience is so bad, that the risk is too large to rely on their software.

Honestly Steinberg support is THE WORST in the music software business. NO other music software company even comes close. And I deal with a lot of them, I buy software from many brands. There is just no competition for them in this category IMO. It is a battle to find out who and how to contact them - and when you do, they never reply. Especially bad if you are outside Europe and the USA. That goes for Germany and the Australian representative. Really bad. They are basically not interested in their customers. They just want your money.

Honestly Steinberg support is THE WORST in the music software business. NO other music software company even comes close. And I deal with a lot of them, I buy software from many brands. There is just no competition for them in this category IMO. It is a battle to find out who and how to contact them - and when you do, they never reply. Especially bad if you are outside Europe and the USA. Really bad. They are basically not interested in their customers.

Poor Customer Support. Takes weeks to get an answer and in the end there is not even the slightest attempt to keep the customer satisfied. They have quite a rigid way to emphasize what CANNOT be done for you. Very disappointing.

hier wird ein schweine geld verlangt und muss service erbracht ich kann nur jedem vom kauf abraten das ding ist weder sein geld noch den ärger wert.

They do have good products. But overcomplicated instalations methods that could easily lead to different bugs and basically no support available when that happens.
For such a big company with kinda expensive products, it's a real shame !

There was a time when every studio i knew ran on Cubase.
Oh how times change. I now can't remember the last time i saw it anywhere else.
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So first off, there is how difficult they make it to just have Cubase. We were told that version 12 would be far less complicated to purchase, register, own, and install than version 11.
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It, is, not.
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It is every bit as overly complex and troublesome as the previous version.
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And then there's the bloat. Many people will tell you that if you want to produce music, then (where possible) you should have one computer that you just use for your music programs, and then never use that one machine for anything else.
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But in the case of Cubase, then you need a computer just for that one program and it's peripherals! A computer that you can't even use for any other music programs, because Cubase hogs the entire thing!!
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When i saw how nothing had changed i cancelled V12 mid-download and just wrote the expense off to experience.
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But when you do install and boot up, then prepare to cringe. There are something like 8 or 10 templates to choose from. So far, i have not figured out how just start with a blank project. It looks like you HAVE to choose a template. But dear god, have you seen these?
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Apart from (curiously enough) one preset for electro, the entire rest of the last thirty years of global music revolution is summed up in one "dance music" preset.
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I can more than understand it not being practical to accommodate every single sub-genre and cross pollination of styles. I could even forgive them lumping all of House, Techno, Hardcore, Gabba, D'n'B, Jungle, Breakcore, Ambient, Dubstep, Trip-Hop, etc, etc under one label, if only they didn't then have FOUR separate presets for Rock and Metal!
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Don't get me wrong, i've loved rock, metal, and punk since 1979. But even if you put a gun to my head i doubt that i could tell you the difference between "Rock", "Classic Rock", and "Blues Based Rock". In fact as i type this it sounds even more like some kind of joke than i thought it was.
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So it then becomes all the more confusing when they lump the last three decades of musical revolution under the one label "Dance", with just that inexplicable addition of the one, comparatively obscure genre off to the side "Electro".
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This would be even less humiliating if it wasn't the case that every modern DAW that has stolen Cubase's crown, has done so basing their systems on the MIDI that Cubase originally pioneered (back in 't day).
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Weird.
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It feels like Steinberg does not care much about its customers anymore... I purchased an upgrade from Cubase 9 to 12 and was offered extra plug-ins, but apparently I had to click on something known as "vouchers" (which I never saw before) before October 3rd ended to get those plug-ins. But I had no time on 3rd and started my installation on 4th and vouchers disappeared. When I contacted Steinberg they basically didn't care and told me it was my problem... When I contacted them 3 years ago it was completely different service and they always cared about anything I asked and were super helpful. If you are choosing a new DAW for yourself I would consider other options as this one may go downhill even more in the near future...

Terrible support - basically no support. Impossible installation and licensing processing, and with the new licensing they have made it impossible to sell the software to other users. Previously it was difficult, now its not possible. This company does not care about its customers as is evident from hundreds of reviews complaining that they never hear back from Steinberg support. Cubase is on paper the most comprehensive and feature packed DAW, and it has many successful users, but its riddled with unimaginable amount bugs that cause crashes and go unadressed for years.

Ho acquistato la licenza di cubase 12. Tutto bene finché ho provato a scaricare utilizzando il download assistant files di 40 o 50 gb. Ho la fibra veloce ma non è stato possibile. Ho scritto all'assistenza ma mi è stato risposto che non esiste altro modo per scaricare detti files. Ho avuto Ableton, Presonus Studio one e non mi è mai successo. Il software Cubase è molto curato, ma i problemi legati a questo software non sono risolti dall'assistenza che reputo "latitante", impreparata e "menefreghista". Credo che ritornerò al vecchio Presonus (molto più affidabile da quel punto).

Bonjour,
Pour moi je vais faire simple je parle juste du SAV qui est une blague en soit !
Lors d'une promotion sur cubase 12 ils proposent des plugins gratuit. Je demande si je peux en bénéficier vue que j'ai nuendo 12 on me demande la preuve d'achat que je fournis pour ensuite me dire non c'est cubase... donc d'un : pourquoi me demander ma facture et de deux : on paye des softs a 1000e et on ne peut pas bénéficier d'une promo...

Ich habe noch nie soetwas 'kundenfreundliches' wie Steinberg erlebt.
Habe mit der Testversion von Nuendo gearbeitet, die jedoch alle vollen Features bietet (mit dem Plan und der festen Überzeugung nach Ablauf des Testzeitraums die Vollversion zu kaufen) und damit auch schon einige größere Songprojekte am Laufen gehabt. Für die Nutzung dieser Version hab ich mehrere E-Licenser gekauft bzw. kaufen müssen. Nun ist der Testzeitraum (ich habe mit dem Programm jetzt fast 1 Jahr gearbeitet) abgelaufen und jetzt der absolute Witz: es stellt sich heraus, dass man für das Programm garkeine Lizenz mehr erwerben kann!! :D Ich kann also nicht mehr weiterarbeiten und es lässt sich nicht auf die Vollversion hochgraden....
Stattdessen solle man doch jetzt bitteschön die neue Version 12 kaufen, die jedoch nur dummerweise meine 'alten' Hardwaresysteme (von 2019) nicht mehr unterstützt, nicht einmal eine Lite oder LE Version, wird hier von Steinberg mehr angeboten, 32 Bit plugins funktionieren in 12' nicht mehr, meine ganze Produktion und >6 Monate Arbeit für die ich teils Unmengen an Geld ausgegeben habe stecken grade komplett in der Sackgasse, weil sich die .npr Projekte nicht mehr öffnen lassen! Sinngemäße Antwort von Steinberg? 'Ja schau halt im Internet ob irgendein Hans oder Franz noch eine gebrauchte alte Lizenz verkauft'....
Checkt ihr es: Ich habe bereits GELD BEZAHLT FÜR EURE E-LICENSER, die ständig kaputt gehen, mehrere mal, da ihr ja sogar für das Nutzen der Trialversion abkassiert und habe normal allein deswegen ein ANRECHT darauf diese Programmversion zu kaufen!
(werde das übrigens auch nicht auf mir sitzen lassen bzw. den Fall anwaltlich prüfen lassen...)

Und ganz bestimmt werde ich für mehrere 1000€ ein weiteres mal meine Hardware erneuern um dann anschließend eure maßlos überteuert - aufgeblasene 12' Version, wo die Hälfte aller VST's nicht mehr läuft gnädigerweise erwerben zu dürfen....!?
Viel mehr werde ich, nach dieser Aktion mit 99,99999999999% Wahrscheinlichkeit überhaupt nie mehr irgend ein Produkt von Steinberg kaufen.

Wirklich schade, dass man hier keine Minussterne vergeben kann ;((

Habe vor einem Monat ein Problem mit dem neuen Lizenzsystem gemeldet, bisher keine Antwort erhalten und jetzt fragt der Support ob ich noch ein Problem damit habe sonst wird mein Ticket geschlossen. Also wenn ich ein Problem habe möchte ich bitte schön auch kurzfristig eine Problemlösung haben, denn immerhin kann ich ohne Lösung auch mein teuer gekauftes Cubase 12 Pro nicht mehr nutzen.