From day one everyone was concerned and so helpful so much sorted out within hours rather than days. Kept in touch on a regular basis and everything from hire car to settlement went smooth and quick t... Toon meer
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The replacement was delivered within 24 hours of agreement. Professional service delivered by Stuart. Was kept up to date with ETA throughout the journey. Thank you
Bedrijf heeft geantwoord
Kept me informed of delivery time. Explained about rear sensor not being changed so would beep at me but nothing wrong with Tyre. Showed me what everything did in the vehicle
I found stocalfe to be very efficient, speedy in their initial response and very supportive. Especially in the prompt supply of a hire car which was much needed. Also in the advice and kind support of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Contactgegevens
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Verenigd Koninkrijk
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,6
Uitstekend
178 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Stocalfe Response
Hi Christopher,
Thank you for your lovely feedback! We’re pleased to hear our team was helpful, polite, and made everything easy to understand.
Best regards,
Stocalfe Response
They are so swift
They are so swift. The whole process was seamless, their customer care is top notch.
11 juni 2026
Antwoord van Stocalfe Response
Hi Ojedokun,
Thank you for your kind review! We’re thrilled to hear the process was seamless and that our team delivered top‑notch customer care.
Best regards,
Stocalfe Response
Excellent customer service
28 mei 2026
Antwoord van Stocalfe Response
Hi Mark,
Thank you for your great feedback! We’re delighted you received excellent customer service, it means a lot to our team.
Best regards,
Stocalfe Response
Phoned these when claiming against another driver .
Phoned these when I was involved in an accident (other driver at fault )
They were the first hit on Google when I was trying to find my insurance company details .
I will start with the one positive - I got a hire car extremely promptly!
The rest was SLOW and not streamlined.
I had to chase the insurance company of the other driver in the end, and that had more of an impact !
10 april 2026
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Kate,
Thanks for your review.
Unfortunately we cannot identify you as a client. Please can you email support@stocalferesponse.com with your claims reference and contact details so we can investigate your matter urgently?
Thanks,
Stocalfe Response
Antwoord van Stocalfe Response
Hi,
Thank you so much for your 5 star review.
Much appreciated,
Stocalfe Response
Antwoord van Stocalfe Response
Hi,
Thank you for the 5 star review, we appreciate you taking the time to leave us feedback.
Best regards,
Stocalfe Response
Antwoord van Stocalfe Response
Hi,
Thanks for the 5 star review, we appreciate you taking the time to leave us feedback.
Best wishes,
Stocalfe Response
Antwoord van Stocalfe Response
Hi,
Thank you for the 5 star review, we appreciate you leaving us such positive feedback.
Best regards,
Stocalfe Response
Excellent service
Excellent service, stress free and the guys and girls are all extremely professional and reassuring throughout the whole process. 100% recommended.
14 mei 2026
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Kyle,
Thank you so much for your kind words!
We’re delighted to hear that you found the whole process stress free and felt supported throughout.
Our team takes great pride in being professional, approachable, and reassuring, so it means a lot to know that came through in your experience.
We really appreciate your 100% recommendation, it truly helps others feel confident in choosing us.
Best regards,
Stocalfe Response
Professional and courteous and always…
Professional and courteous and always in contact, by email and phone.
My car was uplifted the next day with a courtesy car delivered, seamless transactions.
Big thanks to Guy and Amber who explained the whole process.
Would highly recommend.
12 maart 2026
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Jacqueline,
Thank you so much for your fantastic review. We’re delighted to hear that you found our service professional, courteous, and consistently communicative, that’s exactly the experience we aim to deliver.
It’s great to know the uplift of your vehicle and the delivery of your courtesy car went smoothly. Guy and Amber will be thrilled to hear your kind words, they take great pride in guiding customers clearly through the process.
We’d like to clarify that we provided you with a credit hire car following your accident, not a courtesy car; this is a like‑for‑like replacement supplied to you, with the cost recovered directly from the at‑fault insurer rather than provided as a basic vehicle by a repairer or insurer.
We truly appreciate your recommendation and are always here if you need any further support.
Warm regards,
Stocalfe Response
An agent called Guy
An agent called Guy, made the whole process so much less stressed and easier, amazing experience.
Thank you for being my hero
2 april 2026
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Lianne,
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that Guy was able to make the whole process smoother and less stressful for you. He’ll be thrilled to know he made such a positive impact, being called a hero truly means a lot.
We’re grateful for your kind words and are always here if you need anything in the future.
Warm regards,
Stocalfe Response
I actually rang these accidentally
I actually rang these accidentally.
Seemed helpful to start with. Courtesy car on drive next day. New Mercedes which had faults of its own. My car didnt move for any repairs. Then had to Chase them up after a week of speaking to 5 different ppl 2 of whom were my case handler ??? For them to ring and tell me third party not accepting liability... even though I were stationary. Only willing to try and claim from anybody and everybody insurance companies. I got in touch with my own insurance company and all sorted within a weeks time. That's professionals at work. Not stocalfe.
16 februari 2026
Antwoord van Stocalfe Response
Hi Tanya,
Thank you for sharing your experience, and we’re genuinely sorry to hear that you left feeling frustrated and let down. That’s never the outcome we want for anyone who comes to us for support.
We’re pleased to hear your own insurer was able to bring the matter to a resolution for you, but we also want to clarify why things unfolded the way they did on our side. Stocalfe Response is a non‑fault accident management company, which means we can only handle claims where the third party accepts liability and we claim the costs directly from them so not to affect your insurance premiums. We provided you with a replacement car during this time to keep you mobile during our investigations, at no cost to you.
Unfortunately, in your case, the third party strongly disputed the circumstances. Because liability wasn’t accepted, we weren’t able to progress repairs or continue the claim as a non‑fault case.
We understand how confusing and inconvenient that can feel especially when you’ve already received a hire vehicle and expected the process to move forward as normal. We also appreciate the added frustration with the hire car issues, and we apologise that this added to your overall dissatisfaction. We have escalated these issues to Europcar.
Our intention is always to make things easier during what is already a stressful time, and we’re sorry that your experience didn’t reflect the service we aim to provide. We’ll be reviewing this case internally to ensure we improve communication and support in situations where liability is disputed, so clients like yourself have clearer expectations from the outset.
If there’s anything further you’d like us to look into or if you want to speak with a member of our team directly, we’re here and happy to help.
Best regards,
Stocalfe Response
The staff are very helpful and…
The staff are very helpful and friendly, and
any questions to ask them they willing to give you information, very professional.
22 januari 2026
Antwoord van Stocalfe Response
Hi Charie,
Thank you for your kind review. We’re delighted to hear that you found our team helpful, friendly, and professional. It’s great to know that any questions you had were answered clearly and confidently, we always aim to provide the information and support our clients need.
We really appreciate your feedback and thank you for choosing Stocalfe.
Best regards,
Stocalfe Response
Highly recommended was fantastic with…
Highly recommended was fantastic with answering my questions and queries.Very polite on the phone.
14 januari 2026
Antwoord van Stocalfe Response
Hi Lisa,
Thank you for your lovely review. We’re really pleased to hear that your questions were answered clearly and that you found our team polite and helpful over the phone. Providing a supportive, friendly service is something we take pride in, so your feedback means a lot.
Thanks again for recommending us!
Best regards,
Stocalfe Response
Supported every step of the way
Following a collision that wasn't my fault Stocalfe have supported me every step of the way. They arranged prompt roadside assistance, managing to get my car towed away within the hour which potentially saved me hundreds in fees. A hire vehicle arrived within 24 hours from the other side of the country: no mean feat when someone lives as remotely as I do. My employer has a strict office attendance policy and the hire vehicle meant I was able to meet it without interruption.
I have found everyone I have come into contact with to be friendly, supportive and approachable. I'm not used to dealing with insurance companies and everything has been explained clearly and patiently to me.
We're coming towards the end of the process, but there is still some way to go. I'm confident that Stocalfe will continue to work effectively and that everything will be resolved.
So far, they have managed to make an unpleasant, disruptive incident manageable and I couldn't ask for anything more.
9 januari 2026
Antwoord van Stocalfe Response
Hi Fraser,
Thank you for your fantastic review. We’re really pleased to hear that our team was able to support you quickly after your collision and help keep things running smoothly, especially given your remote location and work commitments.
It’s great to know you found everyone friendly, clear, and reassuring throughout the process, that’s exactly what we aim for. As we move towards the final stages, please be assured we’ll continue to work hard to bring everything to a smooth conclusion.
We truly appreciate your kind words and your trust in us.
Warm regards,
Stocalfe Response
A very stressful time was made much…
A very stressful time was made much easier, very friendly and professional
15 december 2025
Antwoord van Stocalfe Response
Hello,
Thank you for your lovely feedback. We're really pleased to hear that we were able to make a stressful time easier for you. Providing a friendly and professional service is incredibly important to us, so your comments mean a lot.
If you ever need our support again, we’re always here to help.
Best wishes,
Stocalfe Response
Antwoord van Stocalfe Response
Hi Kayleigh,
Thank you for your great feedback, we really appreciate it
Best wishes,
Stocalfe Response
5 Stars – Fantastic, Stress-Free Service!
5 Stars – Fantastic, Stress-Free Service!
I couldn’t be happier with the service I received from Stocalfe Response following my non-fault accident. They called me very quickly after the incident, which instantly put my mind at ease. A courtesy car was delivered within just two days – and that included a weekend – which was incredibly convenient and meant I wasn’t left stuck without transport.
My own car was collected and taken for repair within four days, and everything was explained to me clearly at every step. The team were friendly, professional, and always happy to answer any questions. I was kept fully updated throughout the whole process, so I always knew what was happening and when.
Overall, the experience was smooth, efficient, and completely stress-free. I’m genuinely very impressed and extremely grateful for how well everything was handled. I would definitely recommend Stocalfe Response to anyone needing help after an accident – outstanding service from start to finish! 👏🚗✨
14 november 2025
Antwoord van Stocalfe Response
Hello,
Thank you so much for taking the time to share such a detailed and positive review, it truly means a lot to us.
We’re delighted to hear that our team was able to support you quickly after your non-fault accident and help make the whole process as smooth and stress-free as possible. Ensuring you’re kept informed, reassured, and back on the road without delay is exactly what we aim for, so it’s wonderful to know we achieved that for you.
Your kind words about our team’s friendliness, professionalism, and communication are greatly appreciated. We’ll be sure to share your feedback with everyone involved.
We’d like to clarify that we provided you with a credit hire car following your accident, not a courtesy car; this is a like‑for‑like replacement supplied to you, with the cost recovered directly from the at‑fault insurer rather than provided as a basic vehicle by a repairer or insurer.
We’re grateful for your recommendation and are always here should you ever need us again.
Best wishes,
Stocalfe Response
Hit by another driver in a car park
Following another driver hitting our car in a car park Stocalfe Response were just brilliant.
Our advisor Lewis dealt with everything and took the stress out of the situation from start to finish.
We received regular updates about the progress of our situation and our liabilities were clearly explained about the credit hire.
Thank you Lewis we are incredibly grateful to you and Stocalfe for all your help.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Michael,
Thank you for your brilliant 5-star review. We’re so pleased to hear that our team and especially Lewis, who was able to take the stress out of the situation after your car was hit. Clear communication and regular updates are exactly what we aim to provide, so it’s great to know this made a difference for you.
We truly appreciate your kind words and are grateful for the opportunity to support you through the process.
Best regards,
Stocalfe Response
State of loan vehicle …
The only problem I have is the condition of the hire car I was given. The inside was very dirty. I had to put water in the radiator and the screen wash also the tyre pressures were showing on the dashboard to be low. I I feel that the vehicle should have been checked before being released for use . The guys at Stocalfe Response were extremely helpful and very helpful. Apart from the loan car they were extremely helpful and professional.
19 november 2025
Antwoord van Stocalfe Response
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our team helpful and professional, but we’re very sorry to learn about the condition of the hire car you received. This is certainly not the standard we expect from our vehicle providers, and we completely understand your frustration.
Your comments about the cleanliness and the vehicle checks — including fluids and tyre pressures — are extremely important. We will be raising this immediately with our rental team to ensure this does not happen again.
Thank you again for your honest feedback and for your kind words about our team.
Best wishes,
Stocalfe Response
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