From day one everyone was concerned and so helpful so much sorted out within hours rather than days. Kept in touch on a regular basis and everything from hire car to settlement went smooth and quick t... Toon meer
Bedrijf heeft geantwoord
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The replacement was delivered within 24 hours of agreement. Professional service delivered by Stuart. Was kept up to date with ETA throughout the journey. Thank you
Bedrijf heeft geantwoord
Kept me informed of delivery time. Explained about rear sensor not being changed so would beep at me but nothing wrong with Tyre. Showed me what everything did in the vehicle
I found stocalfe to be very efficient, speedy in their initial response and very supportive. Especially in the prompt supply of a hire car which was much needed. Also in the advice and kind support of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Contactgegevens
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Verenigd Koninkrijk
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,6
Uitstekend
178 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Still waiting
I was involved in a RTC, initial thoughts fantastic company. 2 weeks later I had to call and ask what was happening with my repairs. A delay they said. I contact the repairers and the advised still waiting on authorisation. I then emailed the Managing Director, 20 minutes later I had confirmation the repairs had been authorised. I will wait and see how long it takes to get my car back. Now 4 weeks and still waiting for the repairs to be completed.
11 juni 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Sharon,
Thank you for taking the time to share your feedback, and we're very sorry to hear about the delays you experienced.
While we're pleased that your initial impression of our service was positive, we understand how frustrating it must have been to chase updates on your vehicle repairs. We've since been in touch with you directly to provide a full update, and our claims handler has apologised for the delay in the repairer providing their estimate, which unfortunately impacted the authorisation process.
We really appreciate your patience throughout and assure you we're working closely with the repairer to ensure everything now progresses as swiftly as possible.
If you have any further concerns, please don’t hesitate to get in touch with us directly, we're here to help.
Kind regards,
Stocalfe Response
Very happy quick and efficient and…
Very happy quick and efficient and excellent service provided highly recommended
13 juni 2025
Antwoord van Stocalfe Response
Hi Louise,
Thank you for your fantastic 5-star review!
We're so pleased to hear you were happy with the quick, efficient service you received. Providing a smooth and stress-free experience is always our goal, so it's great to know we delivered on that for you.
We really appreciate your recommendation and your kind words.
Best wishes,
Stocalfe Response
I had an accident and Stocalfe helped…
I had an accident and Stocalfe helped me. Lewis is my file handler and has been excellent and communicated loads, so has Luke and amber. Sian also set my file up and reassured me instantly.
13 mei 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Ciara,
Thank you so much for your 5-star review!
We're delighted to hear that your experience with us has been so positive following your accident. It's great to know that Lewis, Luke, Amber, and Sian all provided you with excellent support and communication throughout, we'll be sure to pass on your kind words to the team.
Reassuring and guiding our customers through a stressful time is exactly what we're here for, so we're really pleased we could be there for you when you needed it most.
Wishing you all the best moving forward, and thank you again for taking the time to share your experience.
Best regards,
Stocalfe Response
Antwoord van Stocalfe Response
Hi Linda,
Thank you for your 5-star review! We're so pleased to hear you found our service quick and helpful. We're always here to support you when you need us.
Best wishes,
Stocalfe Response
Quick response
Quick response, kept informed at all stages, very helpful. Made process very easy.
13 mei 2025
Antwoord van Stocalfe Response
Hi,
Thank you for your 5-star review! We're really glad to hear you found the process easy and felt well-informed throughout. We're always here to help make things as smooth as possible.
Best regards,
Stocalfe Response
Prompt and concise
Prompt and concise in sharing information and offering advice and instructions.
Very friendly and approachable which made the whole experience efficient and timely.
6 mei 2025
Antwoord van Stocalfe Response
Hi Nick,
Thank you for your 5-star review! We're really pleased to hear you found our team prompt, friendly, and easy to deal with. It's great to know we helped make the process efficient and straightforward for you.
Best wishes,
Stocalfe Response
Antwoord van Stocalfe Response
Hi Laura,
Thank you for the 5 stars! We're really glad to hear you found our team helpful — it's always our aim to provide the best support possible.
Best regards,
Stocalfe Response
Antwoord van Stocalfe Response
Hi Anthony,
Thank you for your kind words and 5-star review! We're really pleased to hear you were happy with the attention and quick response you received.
Best regards,
Stocalfe Response
Quick and smooth process
Quick and smooth process. I received a hire car in an hour, they’re easy to reach out and everyone is helpful.
21 maart 2025
Antwoord van Stocalfe Response
Hello,
Thank you for your great feedback! We're delighted to hear that you experienced a quick and smooth process, and that our team was helpful and easy to reach. Getting you back on the road quickly is always a top priority, so we're glad we could provide a hire car within the hour.
We really appreciate you taking the time to share your experience.
Best regards,
Stocalfe Response
Stocalfe took immediate ownership of…
Stocalfe took immediate ownership of the issue, and although resolution took a while they communicated clearly at every step. Very grateful for their help and professionalism.
24 april 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Dear Jackie,
Thank you for your thoughtful review. We’re so pleased to hear that you felt supported and well-informed throughout the process. While some resolutions can take time, we believe clear communication is key, and we're glad that made a positive difference for you.
We truly appreciate your kind words and are grateful for the opportunity to assist.
Best regards,
Stocalfe Response
Antwoord van Stocalfe Response
Hi Toni,
Thank you so much for your kind words! We're really glad to hear you were happy with the service.
Best wishes,
Stocalfe Response
This is the first time using Stocalfe…
This is the first time using Stocalfe Response. My case handler was Lewis and he was very helpful, friendly and explained every step. I could not fault this company. Lewis was fast and efficient with what was needed to be done. I would definitely recommend this company.
21 maart 2025
Antwoord van Stocalfe Response
Hello Donna,
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear your first experience with Stocalfe Response was a positive one. We'll be sure to pass on your kind words to Lewis – he’ll be thrilled to know he made such a great impression.
If you ever need us again, we’re just a call away. Thanks again for the recommendation!
Warm regards,
Stocalfe Response
Excellent service and Lewis was very…
Excellent service and Lewis was very cooperative and helpful. Made the experience a whole lot more relaxed and stress free.
2 april 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi William,
Thank you for your kind words! We're so pleased to hear you received excellent service and that Lewis was able to make the process more relaxed and stress-free for you.
We know how important it is to feel supported during times like these, and it’s great to know Lewis made such a positive impression.
If there’s ever anything else we can help with, don’t hesitate to get in touch.
Best regards,
Stocalfe Response
Very great service
Very great service. I was kept up to date with the progress on my car repair. Lewis was always helpful and professional.
I was provided with another car to use while my car was getting fixed.
28 maart 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Charlotte,
Thank you for taking the time to leave such a positive review! We’re so glad to hear that you were kept updated throughout the repair process and that Lewis was able to assist you.
Best regards,
Stocalfe Response
Absolutely fantastic service.
Absolutely fantastic service.From reporting the accident to settling,Lewis(who kept me updated and helped sort everything!) was so helpful,
I couldn't have asked for better in the situation I was in( non fault car accident).
Many thanks.
18 maart 2025
Antwoord van Stocalfe Response
Hi Eric,
Thank you so much for your fantastic review! We’re really pleased to hear that Lewis was able to provide you with the support and updates you needed throughout the entire process.
We know how stressful a non-fault car accident can be, and we’re glad we could assist you in getting everything sorted quickly and smoothly. Your feedback means a lot to us!
Many thanks,
Stocalfe Response
Antwoord van Stocalfe Response
Hi Heidi,
Thank you for sharing your feedback with us! We're so glad to hear that we could help take the stress out of your experience. We understand how important it is to feel supported, and we’re happy to know that our team was able to assist you in a way that made things easier.
If you ever need any further assistance, we’re always here for you.
Best regards,
Stocalfe Response
Everyone has been so helpful especially…
Everyone has been so helpful especially Felicity, she is gone above and beyond helping me with this process!
19 maart 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Phillip,
Thank you for your wonderful feedback! We're so pleased to hear that Felicity was able help you through the process. We’re lucky to have such dedicated team members who truly care about our clients.
Your kind words mean a lot to us, and we’re always here if you need further assistance.
Best regards,
Stocalfe Response
Excellent service provided
Excellent service provided , and very quick at handling the situation, communication was fantastic!
5 maart 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Jo,
Thank you so much for your lovely review! We're really glad to hear you were happy with the service and that our communication and speed made a positive impact during your experience with us.
All the best,
Stocalfe Response
Very friendly and helpful advisors
Very friendly and helpful advisors, fast response time.
19 maart 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Deryn,
Thank you for taking the time to leave such a positive review! We’re thrilled to hear that our advisors were friendly and helpful, and that you experienced fast response times.
Best regards,
Stocalfe Response
Highly recommend - Excellent company
Fantastic service, kept informed every step of the way.Lewis who is dealing with everything is really professional and very polite, goes that extra mile for you. I would have no hesitation what so ever in highly recommending them. They really are an excellent company.
7 maart 2025
Antwoord van Stocalfe Response
Hello Annie,
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience and that Lewis provided you with the level of service we always strive for. Your kind words and high recommendation mean the world to us.
Thanks,
Stocalfe Response
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