From day one everyone was concerned and so helpful so much sorted out within hours rather than days. Kept in touch on a regular basis and everything from hire car to settlement went smooth and quick t... Toon meer
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The replacement was delivered within 24 hours of agreement. Professional service delivered by Stuart. Was kept up to date with ETA throughout the journey. Thank you
Bedrijf heeft geantwoord
Kept me informed of delivery time. Explained about rear sensor not being changed so would beep at me but nothing wrong with Tyre. Showed me what everything did in the vehicle
I found stocalfe to be very efficient, speedy in their initial response and very supportive. Especially in the prompt supply of a hire car which was much needed. Also in the advice and kind support of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Contactgegevens
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Verenigd Koninkrijk
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,6
Uitstekend
178 reviews
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Very helpful
Stocalfe handled my no fault claim tremendously during this stressful and anxious time in my life I can’t fault at all how they have been super helpful and very reassuring from providing a suitable hire car and dealing with all matters to the best of their abilities I’m very pleased with how easy Amber (my claims handler) & Simon (who took my initial call) made the process for my myself very friendly team 🙂
4 november 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hello,
Thank you so much for sharing your experience. We’re truly glad to hear that we were able to support you during what was a stressful and anxious time. Helping to make the process as smooth and reassuring as possible is exactly what we aim for.
It’s wonderful to know that Amber and Simon were able to put you at ease and guide you through everything with friendliness and professionalism. We’ll make sure your kind words are passed on to them — feedback like this means a lot to the whole team.
We’re delighted that you were pleased with the hire car and the way your no-fault claim was handled. If you ever need our support again, we’re always here to help.
Best wishes,
Stocalfe Response
Good service and communication…
Good service and communication throughout the process. Initially i was given a manual car even though i asked for automatic but then they have changed this on request.
11 november 2025
Antwoord van Stocalfe Response
Hello,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with our service and communication throughout the process.
We apologise for the initial mix-up with the hire vehicle, but we’re glad we were able to resolve it quickly and provide you with the automatic car you needed. Your feedback helps us improve, and we appreciate you bringing this to our attention.
If you need any further support, we’re always here to help.
Best wishes,
Stocalfe Response
Great customer service
The whole process was streamlined and made me feel at ease, during a stressful time. Rebekka was brilliant and kept me informed at every point, we spoke to a lovely lady called Amber this morning who could not have been any more helpful and attentive to our needs! Brilliant customer service
6 november 2025
Antwoord van Stocalfe Response
Hello,
Thank you so much for your wonderful review. We’re really pleased to hear that the process felt streamlined and helped put you at ease during a stressful time, that’s exactly the experience we aim to provide.
It’s fantastic to know that Rebekka kept you fully informed throughout, and that Amber was so helpful and attentive when you spoke this morning. We’ll make sure both of them receive your kind feedback.
We truly appreciate your comments about our customer service, and we’re always here if you need any further support.
Best wishes,
Stocalfe Response
Amazing thanks to jack …☺️
What a brilliant company so helpful and understanding , everything was dealt with as smoothly as possible and jack answered all my questions and more highly recommend this company no complaints
29 oktober 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Sarah,
Thank you for your brilliant 5-star review! We’re so pleased to hear you found our team helpful and understanding, and that everything was handled smoothly from start to finish. Jack will be delighted to know his support and clear communication made such a positive difference.
We truly appreciate your recommendation and kind words.
Best regards,
Stocalfe Response
I’ve had a wonderful experience with…
I’ve had a wonderful experience with Stocalfe Response while dealing with my no fault claim. They made the whole process easy and stress free, providing me with a car similar to mine to use while my claim was being handled. A special thank you to Rebekkah Elstone, who has been absolutely amazing she filled out all the necessary paperwork for me and was always available to answer any questions I had. Her help and professionalism made everything so much smoother. I truly appreciate the excellent service!
24 oktober 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Maria,
Thank you for your wonderful 5-star review! We’re delighted to hear that your no-fault claim was handled smoothly and that the process felt easy and stress-free. It’s great to know the replacement vehicle met your needs while everything was being arranged.
A special thank you for your kind words about Rebekkah, she’ll be thrilled to hear how much you appreciated her support, professionalism, and guidance throughout your claim.
We truly appreciate your feedback and are always here if you need anything in the future.
Best regards,
Stocalfe Response
Extremely professional staff during…
Extremely professional staff during every encounter I have had. Kept the process swift and easy with minimal disruption. Rebekkah has been amazing from the onset, very friendly and calm in her demeanour. Recently had an interaction with Lewis who was very helpful and was able to assist my query with ease (knew what he was talking about).
22 oktober 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi,
Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our team professional and efficient, keeping the process smooth and stress-free. Rebekkah and Lewis will be delighted to know their friendly and knowledgeable support made such a positive difference.
We really appreciate your kind words and are always here if you need our help again in the future.
Best regards,
Stocalfe Response
Antwoord van Stocalfe Response
Hi Amjad,
Thank you for your 5-star review! We’re delighted to hear you found our service calm, professional, and informative. We really appreciate your feedback and recommendation.
Best regards,
Stocalfe Response
Very good and polite people to talk to…
Very good and polite people to talk to and they got me a nice car to drive while my car was dealt with
29 september 2025
Antwoord van Stocalfe Response
Hi,
Thank you for your 5-star review! We’re so pleased to hear that you found our team polite and easy to talk to, and that you were happy with the replacement vehicle provided while your own car was being dealt with.
We really appreciate your feedback!
Best regards,
Stocalfe Response
5*s fantastic customer service
Stocalfe Response have been amazing with my no fault claim, supplied me with a lovely car to help get my children around whilst they are dealing with my claim. Every member of staff i have spoken to have all been lovely and very helpful i really appreciate them
3 oktober 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Kayleigh,
Thank you for your fantastic 5-star review! We’re so pleased to hear that our team could support you throughout your no-fault claim and help keep you on the road with a suitable replacement vehicle. It’s wonderful to know that every member of staff you spoke with was friendly and helpful, your kind words mean a lot to us all.
We really appreciate your feedback and are always here if you need anything in the future.
Best regards,
Stocalfe Response
Lewis has been very helpful and helped…
Lewis has been very helpful and helped make the process easier for me!
30 september 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Whitney,
Thank you for your lovely 5-star review! We’re so pleased to hear that Lewis was able to make the process easier and provide helpful support throughout. We’ll be sure to pass on your kind words to him.
Best regards,
Stocalfe Response
Antwoord van Stocalfe Response
Hi Ian,
Thank you for your great 5-star review!
We really appreciate you taking the time to share your experience.
Best regards,
Stocalfe Response
Perfect service from start to finish
Perfect service from start to finish, many thanks to Lewis and the team 5*
18 september 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Jamie,
Thank you for your fantastic 5-star review! We’re delighted to hear you received perfect service from start to finish. Lewis and the team will be so pleased with your kind feedback.
We really appreciate you taking the time to share your experience and are always here if you need us again.
Best regards,
Stocalfe Response
Very helpful people
Very helpful people. They explained the entire process. They handled the matter quickly. And they're still helping.
9 september 2025
Antwoord van Stocalfe Response
Hi Rafal,
Thank you for your wonderful 5-star review. We’re so pleased to hear that our team could guide you through the process clearly and handle everything quickly for you. It’s great to know you still feel supported, that’s exactly what we aim for.
We really appreciate your feedback and are always here if you need anything further.
Best regards,
Stocalfe Response
Great customer service
Lewis my case handler was extremely helpful and put my mind at ease through the stressful time after my RTC.
28 augustus 2025
Antwoord van Stocalfe Response
Hi Mr Horn,
Thank you for your 5-star review. We’re delighted to hear that Lewis was able to support you and put your mind at ease during what can be a very stressful time after an RTC. Your feedback means a lot, and we’ll be sure to share your kind words with him.
We really appreciate you taking the time to share your experience.
Best regards,
Stocalfe Response
100% would recommend Lewis broomhall…
100% would recommend Lewis broomhall and his team have been fantastic, they handled everything and made sure I understood what was happening every step. Could not fault their service and hopefully I won’t need to but if I ever need their services again I will be using them!!
Fantastic customer service, fantastic team. Thank you so much!!!
12 augustus 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hello,
Thank you for such a fantastic 5-star review! We’re so pleased to hear that Lewis Broomhall and the team made the process clear and stress free for you, keeping you informed every step of the way. Providing great customer service and support is at the heart of what we do, and your kind words mean a lot.
We really appreciate your recommendation and, while we hope you won’t need us again, we’ll be here if you ever do.
Best regards,
Stocalfe Response
Outstanding service from Stocalfe
Outstanding service from Stocalfe
Handled my recent no-fault RTC quickly and professionally. From first contact with Simon reporting RTC who organised recovery of vehicle to my claim handler Luke and Amber , James from Fleet organising hire car all have been amazing and to the wider Stocalfe Team who all took the weight off my shoulders. Everything has been handled so smoothly. Fantastic service. Would highly recommend using Stocalfe Response to handle your claim after a RTC.
25 juli 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Anne,
Thank you so much for your outstanding 5-star review. We’re delighted to hear that Simon, Luke, Amber, James, and the wider Stocalfe team were able to support you so smoothly following your no-fault RTC. Taking the weight off our clients’ shoulders and making the process as stress free as possible is exactly what we aim for, so it’s wonderful to know that came through in your experience.
We truly appreciate your recommendation and are always here should you ever need our help again.
Best regards,
Stocalfe Response
Amazing service following an RTA
Amazing service following an RTA. Efficient, easy to deal with, friendly staff. Made a bad situation a little easier to deal with. Jack Needham and Lewis Broomhall have been particularly great. Would highly recommend
17 juli 2025
Antwoord van Stocalfe Response
Hi Jen,
Thank you for your wonderful review! We're so pleased to hear that our team was able to support you following your RTA and help make a difficult situation a bit easier. Jack Needham and Lewis Broomhall will be especially pleased to know their efforts made a positive impact.
We really appreciate your recommendation and are always here if you need anything in the future.
Best regards,
Stocalfe Response
Con artist
HORRIFIC is the only word I can use to describe this company DO NOT USE THEM!!!
They led me to believe that they were my insurance company! And I was in a non fault accident and they are trying to get money from me as the third party won’t pay for the hire vehicle they are absolutely horrific and vile sent me to a debt collector for £15000 absolute joke of an establishment
17 juli 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Mr Dobson,
Thank you for your review. We're sorry to hear you're unhappy with your experience, but we would like to clarify a few important details.
We’ve reviewed your complaint and can confirm you’ve recently been in touch with your case handler. Following your non-fault accident, we provided you with a replacement vehicle and arranged for the repairs to your damaged car, all at no upfront cost to you.
Unfortunately, the at-fault insurer has been difficult and is requiring some final information from you before they will settle the claim. We understand how frustrating this can be, but please rest assured that you are not being chased by a debt collector. We simply need those final details from you to bring this matter to a close and ensure the at-fault insurer fulfils their obligation.
Our team is here to help and guide you through the last steps. Please don’t hesitate to reach out so we can resolve this as quickly as possible.
Kind regards,
Stocalfe Response
Fantastic experience
Very responsive, handled the claim
Quickly and professionally. Very clear throughout the process. Could not fault the process or individuals involved (Simon and Lewis). They have been exceptional
9 juli 2025
Antwoord van Stocalfe Response
Hi,
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found the process smooth, clear, and professionally handled. Simon and Lewis will be especially pleased to hear your kind words they always strive to provide exceptional service, and it's great to see that reflected in your experience.
If there's anything you need in the future, we're always here to help.
Best regards,
Stocalfe Response
Outstanding Service from Stocalfe…
Outstanding Service from Stocalfe Response – Truly Impressed!
I wanted to share my sincere thanks and appreciation to the whole team at Stocalfe Response for the exceptional way they handled my recent no-fault RTC. From start to finish, the process has been seamless – I genuinely can’t fault their efficiency, professionalism, and care.
A special mention goes to Luke, who has been brilliant from the very first day of the accident. He’s been approachable, diligent, and professional throughout, while also bringing a really personable and caring approach that’s made a difficult situation much easier to navigate. Even during his time away from the office, it was clear he’d communicated thoroughly and effectively with Sian and Lewis, both of whom kept things moving and were just as helpful and professional.
You often hear negative stories about insurance experiences during car accidents, but Stocalfe Response have absolutely nailed customer service. I’m genuinely relieved that when I took out my policy with First Central, Stocalfe turned out to be the partner company handling my claim – I couldn't have asked for better support.
From reporting the incident, to the coordination of the hire car, to communications with the third-party legal team – everything has been handled so smoothly. The team took the weight off my shoulders and allowed me to focus on recovering and getting life back to normal.
Huge thanks to Luke, Sian, Lewis, and the wider team – you're doing a fantastic job.
2 juli 2025
Review zonder uitnodiging
Antwoord van Stocalfe Response
Hi Jude,
Thank you for your amazing review! We're so pleased we could support you through your no-fault RTC and make the process as smooth as possible. Luke, Sian, and Lewis will be thrilled to hear your kind words, they truly go above and beyond to provide compassionate, professional service.
We're glad we could take the weight off your shoulders and help you focus on your recovery. Your feedback means a lot to us!
Best wishes,
Stocalfe Response
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