Stoneglow’s products are amazing. I originally ordered from a local stockist, and came back to the main supplier to find some more products. There was a small issue with delivery, and when I reached o... Toon meer
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Lees wat reviewers zeggen
Beautiful ceramic Reed diffuser, nicely gift boxed. Products are worth the price. The liquid lasts really well and has a good aroma that disperse all around the room. Confusing information, once ite... Toon meer
Bedrijf heeft geantwoord
Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oa... Toon meer
Bedrijf heeft geantwoord
Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contactgegevens
5 Lyon Road,, RM1 2BA, London, Verenigd Koninkrijk
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4,3
Uitstekend
596 reviews
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Customer Service
My Stoneglow order arrived damaged so i reported it online . Adelina from customer service responded promptly with an apology on behalf of the courier and arranged to send out a replacement product straight away .
Excellent customer service , thank you
8 april 2026
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Dear Christine, we truly appreciate you taking the time to share your review, we are delighted to hear that our team was able to provide a positive experience for you.
Antwoord van stoneglowcandles.co.uk
Thank you very much for your review. We are delighted to hear that you are enjoying our products.
Bought sea salt citrus candle and…
Bought sea salt citrus candle and unfortunately no scent came off candle.
Sent email to company to complain and they advised me to complete complaint form rather than my first option. On completing this received email back saying I had used candle too much and there wasn’t much left. I stated that reason for this was to try and get some sort of scent from it, unfortunately I was advised to return product to shop, this is some 72 miles away and isn’t going to happen
Would not advise buying this product.
18 maart 2026
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Dear Des,
We sincerely apologize for the experience you have had with one of our products.
Please be assured that we take every complaint seriously. We can confirm that the candle you purchased is part of our new SS26 collection and that all products undergo rigorous quality control checks prior to distribution.
Our team has reviewed the image provided, which indicate that the candle has been used almost entirely. As this product has a 40-hour burn time, any issues regarding the fragrance should be noticeable within the first few hours of use.
Furthermore, per our company policy, if a product was not purchased directly from our website, we recommend contacting the original point of purchase for resolution. We understand that in this instance, the retailer is located 72 miles away however we have not been notified about this in your first email.
As previously confirmed by our customer service team, you are welcome to return the candle to us for further inspection. If the product is found to be faulty, we will provide you with a replacement.
Antwoord van stoneglowcandles.co.uk
Dear Evie, thank you so much for your kind words and for taking the time to leave a review
Absolutely fantastic
Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was quickly and efficiently resolved by Adelina who promptly sent me a replacement. This kind of service is exemplary and tells you it’s a quality company who cares about its customers. Will definitely buy from here again. I also bought a room spray which is again great quality, good clean scent and excellent value for money.
6 maart 2026
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Dear Lisa, thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you're happy with the quality of our products. We take great pride in offering products that meet high standards, and it’s wonderful to know that they met your expectations and also that our customer service team was able to make your experience special.
I ordered a gift for my sister-in-law…
I ordered a gift for my sister-in-law but she never received the item. Contacted Adelina and she was so helpful and sent out another gift without delay using a different courier and my sister in law then received her birthday gift 😊 Fantastic customer service and would highly recommend. I’ve used this company before for other gifts.
4 maart 2026
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Dear Lisa, thank you for taking the time to leave such a positive review. We’re delighted to hear that our customer service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track
Antwoord van stoneglowcandles.co.uk
Dear Sheila, we truly appreciate you taking the time to share your feedback and we are glad to hear that you enjoy our lovely products !
A beautiful bundle. What a joy.
This week I bought a 'bundle of diffusers' without boxes etc on offer for £30.
What a beautiful bundle I received, one being my favourite smell and three more to try.
A fantastic offer.
It came nicely packed and extremely quickly.
What a joy to receive. Thank you.
29 januari 2026
Antwoord van stoneglowcandles.co.uk
Dear Eileen, thank you very much for your kind review. We are delighted to hear that you are enjoying our "The Unwanted Become 'The Wanted'" candle collection.
Beautiful candles + diffusers
I’ve ordered a few products in the past. All have arrived promptly + well packaged.
I love the variety of fragrances + find them to be far longer lasting than any other makes I’ve tried.
5 januari 2026
Antwoord van stoneglowcandles.co.uk
Dear Kate, thank you for your amazing review! We’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is highly valuable to us.
New to Stoneglow
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as confirmed by Royal Mail’s delivery confirmation email only it wasn’t as confirmed by my security camera, nowhere to be seen. I informed Stoneglow and Adeline quickly took control, 6 hours later it was delivered by Parcel Force! The speed of Customer Service’s response was amazing, they set a standard other companies fail to meet. Thank you Stoneglow and particularly thank you to Adelina.
13 januari 2026
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello John, thank you for taking the time to leave such a positive review. We’re delighted to hear that our customer service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track
Superb service
26 december 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Dear Kristina, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Good Service & Lovely Products
Good service and great product fair prices. Used to purchase ESPA but the quality declined and cost is high. Then I found Stoneglow !
5 januari 2026
Antwoord van stoneglowcandles.co.uk
Hello Natasha, we truly appreciate you taking the time to share your feedback. Your kind words are a great source of motivation for us and reinforce our commitment to continuously delivering exceptional service.
These are beautiful candles with a…
These are beautiful candles with a lovely scent. Purchased the ceramic keepsake and the wax melts. Recommend.
5 januari 2026
Antwoord van stoneglowcandles.co.uk
Dear Debbie, thank you for your amazing review! We’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is highly valuable to us.
A beautiful clean burning candle with a…
A beautiful clean burning candle with a lovely scent.
I have had these candles before and they never disappoint.
I did have an issue with a broken candle on delivery.
Adelina responded to my email straight away and arranged a replacement immediately. Great customer service.Thank you
7 januari 2026
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello, we are delighted to hear that our service surpassed your expectations. Your feedback is greatly appreciated and reassures us that we are on the right track.
My delivery issue was fixed in minutes
My delivery issue was fixed in minutes. Thanks for Adelina being so helpful 🙂
6 januari 2026
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Dear Aniko, we're overjoyed to see your review! It's fantastic to learn that our product has made a positive difference for you. Thank you for sharing your experience with us!
Lovely fragrances
Lovely fragrances. Well packaged and arrived on time. Great products and fantastic discounts
30 november 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Catherine, we truly appreciate you taking the time to share your review. Your feedback is highly valuable to us.
Extremely disappointed
I decided to order some candles for myself but I have been left extremely disappointed. The first one I tried wouldn’t light because the wick was covered in wax. So after removing some of the wax it eventually lit but the flame was so small it only lasted less than a minute. I’ve been in touch with the company who asked for photos which I sent, now though I am receiving no response to my messages. What is also disappointing is that half of the candles in the box have a tiny wick or the wick is covered in wax. I won’t be ordering anything from Stoneglow again.
18 december 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Janet, we are writing to confirm that this case regarding the tealights has been successfully resolved.
Marketing emails are neverending
Good range of products
Delivery quite slow - took a week and they use Evri who aren't overly reliable
Far too many marketing emails - I have received 31 in the last 8 days!
18 december 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Dear Alison, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
Excellent customer service
Excellent customer service! The team went above and beyond by providing a complimentary gift wrap for our colleague’s retirement gift. Such a thoughtful touch and truly appreciated. Highly recommended!
17 december 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello, we truly appreciate you taking the time to share your review, we are delighted to hear that our team was able to provide a positive experience for you.
Adelina at stone glow
Adelina at stone glow helped fixed my mistake to save Xmas, she did it within a matter of minutes. I'm really grateful how easy it was.
9 december 2025
Review zonder uitnodiging
Antwoord van stoneglowcandles.co.uk
Hello Ben, thank you so much for your kind review! We're so glad to hear that our customer service team was able to assist you and resolve this matter efficiently.
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